Jul <var data-var='date'>15</var>, <var data-var='time'>10:02</var> BST Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>09:44</var> BST Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>09:42</var> BST Investigating - We are aware of an issue with some online transactions declining. We are currently investigating this and apologise for any inconvenience.

Some online transactions declining

Feb <var data-var='date'>25</var>, <var data-var='time'>18:55</var> GMT Resolved - Thank you for your patience. This incident is resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>16:00</var> GMT Monitoring - We are currently aware of an issue affecting cash deposits, cash withdrawals and balance checks at the Post Office. We are actively monitoring the situation. We apologise for the inconvenience caused.

Post office Cash Services impacted

Oct <var data-var='date'>20</var>, <var data-var='time'>14:55</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:45</var> BST Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>11:30</var> BST Monitoring - We have been experiencing some technical difficulties affecting calls this morning. This should now be resolved, but if you do experience issues getting in touch, use our in app chat and messaging functionality, or contact us by email, as this is operating as normal.

Technical Difficulties

Oct <var data-var='date'> 1</var>, <var data-var='time'>22:43</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>18:05</var> BST Identified - We are currently experiencing delays of up to 36 hours processing international inbound and outbound payments. You may want to choose alternative methods if you want to make an outbound international payment at this time.

Delays to International Payments

Sep <var data-var='date'>29</var>, <var data-var='time'>17:30</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>16:31</var> BST Investigating - We are aware that some faster payments are experiencing delays, we hope to resolve this issue swiftly. We're very sorry for any inconvenience.

Payment Delays

Sep <var data-var='date'>13</var>, <var data-var='time'>08:59</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>21:33</var> BST Scheduled - Customers may experience delays or issues in calls or in-app chats being connected. We're really sorry for the inconvenience. This is due to planned maintenance and should only last a few minutes. Please try again in 15 minutes.

Calls and Chats

Jun <var data-var='date'>12</var>, <var data-var='time'>17:37</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>15:14</var> BST Investigating - We are aware that MasterCard are experiencing an issue which means that some online card transactions are currently failing. We are aware and are working with MasterCard to resolve this. We apologise for the inconvenience caused.

Some Online Transactions Failing

Apr <var data-var='date'> 3</var>, <var data-var='time'>11:07</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:53</var> BST Monitoring - We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:49</var> BST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> BST Investigating - Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.

Card Payments

Feb <var data-var='date'> 7</var>, <var data-var='time'>18:24</var> GMT Resolved - This incident has now been resolved. Feb <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> GMT Investigating - We’re aware that some customers may be experiencing problems when trying to complete some card transactions. Our team are aware of the issue and working to fix this as soon as possible. We’re sorry for any inconvenience.

Dec <var data-var='date'>13</var>, <var data-var='time'>16:42</var> GMT Resolved - This incident has been resolved. We’re sorry for any inconvenience. Dec <var data-var='date'>13</var>, <var data-var='time'>16:16</var> GMT Monitoring - The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused. Dec <var data-var='date'>13</var>, <var data-var='time'>15:46</var> GMT Investigating - We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.

Service Disruption

Sep <var data-var='date'>29</var>, <var data-var='time'>16:01</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>21:03</var> BST Monitoring - We have identified the issue causing some customers to experience problems with our Android app. A fix has been released and we are monitoring closely. Sep <var data-var='date'>27</var>, <var data-var='time'>09:54</var> BST Update - Some customers are experiencing problems with our latest Android app. We apologise for any inconvenience. We expect to have a fix in place soon. Sep <var data-var='date'>26</var>, <var data-var='time'>16:50</var> BST Investigating - We are receiving reports that some customers are experiencing problems with our latest Android app. We are currently investigating and apologise for any inconvenience caused.

Android App

Sep <var data-var='date'>26</var>, <var data-var='time'>12:47</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>10:49</var> BST Investigating - We are receiving reports that some customers experiencing problems with out latest Android app release (20210924.1722.56445). We are currently investigating and apologise for any inconvenience caused.

Jun <var data-var='date'>20</var>, <var data-var='time'>04:03</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>02:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>16:44</var> BST Scheduled - Sunday 20th June 2021 - 01:00 - 03:00 - We’re working hard behind the scenes this weekend. Please be aware that some payments will take longer than usual to complete between these hours and card transactions may be affected. There may be periods where it’s not possible to send money from your Starling account and complete other activities in the app. Please withdraw cash in advance if you think you may need it.

Planned Maintenance

May <var data-var='date'>29</var>, <var data-var='time'>12:27</var> BST Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>12:26</var> BST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>29</var>, <var data-var='time'>11:41</var> BST Identified - We’re investigating an issue that is causing some Mastercard transactions, including some ATM withdrawals, to be declined. We apologise for any inconvenience. Please retry with a different card if possible.

May <var data-var='date'> 7</var>, <var data-var='time'>16:33</var> BST Resolved - This incident has been resolved. We’re sorry for any inconvenience. May <var data-var='date'> 7</var>, <var data-var='time'>16:08</var> BST Monitoring - Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely. May <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> BST Investigating - We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

May <var data-var='date'> 6</var>, <var data-var='time'>16:19</var> BST Resolved - This incident has been resolved. We’re sorry for any inconvenience. May <var data-var='date'> 6</var>, <var data-var='time'>15:49</var> BST Monitoring - Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely. May <var data-var='date'> 6</var>, <var data-var='time'>13:53</var> BST Investigating - We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

May <var data-var='date'> 4</var>, <var data-var='time'>21:03</var> BST Resolved - This incident has been resolved. We’re sorry for any inconvenience. May <var data-var='date'> 4</var>, <var data-var='time'>15:01</var> BST Identified - We are aware that some customers may be experiencing problems when trying to phone our customer service team from within the app. Our in app chat is open and fully operational. Please call us on 0207 9304 450 if you need to speak to someone urgently. Our team are aware and looking into this to resolve it as soon as possible. We’re sorry for any inconvenience.

Apr <var data-var='date'>15</var>, <var data-var='time'>10:30</var> BST Resolved - This incident has been resolved. We’re sorry for any inconvenience. Apr <var data-var='date'>15</var>, <var data-var='time'>10:02</var> BST Monitoring - The service has now been restored and online card transactions are processing normally. We are monitoring the situation closely. Apr <var data-var='date'>15</var>, <var data-var='time'>08:28</var> BST Investigating - We’re aware that some customers may be experiencing problems when trying to complete online card transactions. Our team are aware of the issue and working to fix this as soon as possible. If the merchant has an option to pay by mobile wallet, please try this option for making your payment. We’re sorry for any inconvenience.

Mar <var data-var='date'>31</var>, <var data-var='time'>16:03</var> BST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>14:41</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>13:33</var> BST Investigating - We are aware that some customers may be experiencing problems when trying to attempt to make international payments, and receiving quotes for sending GBP to other currencies. Our team are aware and looking into this to resolve it as soon as possible. Please do attempt to retry your payment as it may work. We’re sorry for any inconvenience.

Partial outage of international payments

Mar <var data-var='date'>21</var>, <var data-var='time'>03:01</var> GMT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>01:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>17:20</var> GMT Scheduled - Please be aware that some payments will take longer than usual to complete between these hours and card transactions may be affected. There may be periods where it’s not possible to send money from your Starling account and complete other activities in the app. Please withdraw cash in advance if you think you may need it. We’re sorry for any inconvenience.

Mar <var data-var='date'> 3</var>, <var data-var='time'>13:33</var> GMT Resolved - Following a short disruption to Post Office services earlier today, we can confirm that all services, including depositing and withdrawing money, are now operational. We are sorry for any inconvenience during the disruption. Mar <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> GMT Investigating - We are aware that customers are unable to access services in the Post Office, including depositing or withdrawing money. Our team is working to fix this as soon as possible. We are sorry for any inconvenience.

Feb <var data-var='date'>26</var>, <var data-var='time'>16:12</var> GMT Resolved - This incident is now resolved. We're sorry for any inconvenience caused. Feb <var data-var='date'>26</var>, <var data-var='time'>15:37</var> GMT Monitoring - Some customers may have experienced delays receiving text messages. The service has now been restored. We are monitoring the situation closely. Feb <var data-var='date'>26</var>, <var data-var='time'>13:43</var> GMT Investigating - Some customers may currently experience delays receiving text messages. We are aware of this and our team is working to fix it. We are sorry for any inconvenience.

Feb <var data-var='date'>11</var>, <var data-var='time'>10:11</var> GMT Resolved - Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience. Feb <var data-var='date'>11</var>, <var data-var='time'>10:02</var> GMT Monitoring - Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience. Feb <var data-var='date'>11</var>, <var data-var='time'>09:51</var> GMT Investigating - Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.

Inbound Calls Not Connecting

Feb <var data-var='date'> 8</var>, <var data-var='time'>13:02</var> GMT Resolved - This incident is now resolved. We’re sorry for any inconvenience caused. Feb <var data-var='date'> 8</var>, <var data-var='time'>11:11</var> GMT Monitoring - Some customers may have experienced issues trying to call us this morning (08/02/21). The service has now been restored. We are monitoring the situation closely. Feb <var data-var='date'> 8</var>, <var data-var='time'>09:37</var> GMT Investigating - We are currently experiencing some issues with customers trying to call us. Our team can still help you if you’d like to contact us by in-app chat. Go to Help in the app and select contact us; and chat. Our team are working to resolve this asap and we’re sorry for any inconvenience.

Feb <var data-var='date'> 7</var>, <var data-var='time'>08:45</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>06:02</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>17:03</var> GMT Scheduled - Please be aware that some payments will take longer than usual to complete between these hours and there may be periods where it's not possible to send money into your Starling account. We apologise for any inconvenience.

Is Starling Bank down?

Starling Bank status is UP

Lastest published events

Some online transactions declining

Post office Cash Services impacted

Technical Difficulties

Starling Bank Services, Components and Regions

Recent Starling Bank events

Some online transactions declining

Post office Cash Services impacted

Technical Difficulties

Delays to International Payments

Payment Delays

Calls and Chats