Aug <var data-var='date'>20</var>, <var data-var='time'>00:18</var> GMT-03:00 Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>20:53</var> GMT-03:00 Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>19</var>, <var data-var='time'>19:26</var> GMT-03:00 Investigating - We are currently investigating this issue.

Instability in the communication with Central Bank's

Aug <var data-var='date'>11</var>, <var data-var='time'>23:30</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>23:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:21</var> GMT-03:00 Scheduled - Maintenance from our network provider in our links. During that time, there might be some instability when processing Pix operations.

Pix Infrastructure Maintenance

Aug <var data-var='date'> 3</var>, <var data-var='time'>11:59</var> GMT-03:00 Resolved - The incident has been resolved Aug <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> GMT-03:00 Identified - The issue was identified and a correction is being deployed Aug <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> GMT-03:00 Investigating - There was an instability in the creation of transfers resulting in 400 errors in the API

Transfer validation error

Jun <var data-var='date'>11</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>05:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>19:19</var> GMT-03:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>10</var>, <var data-var='time'>06:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>05:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> GMT-03:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Gateway Maintenance

May <var data-var='date'>26</var>, <var data-var='time'>04:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>02:30</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>13:54</var> GMT-03:00 Scheduled - Our Boleto provider will be undergoing scheduled maintenance during this window. As a result, the Boleto, Boleto Payment, Tax Payment and Utility Payment APIs may experience temporary instability.

Boleto Provider Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>05:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>01:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>14:19</var> GMT-03:00 Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'>12</var>, <var data-var='time'>16:28</var> GMT-03:00 Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:45</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>12:57</var> GMT-03:00 Identified - We are currently experiencing an issue with our acquiring service that is preventing some Visa transactions from being approved. All other card networks are operating normally. Our team is actively working with Visa to resolve this as quickly as possible.

Instability in the communication with Visa - Acquiring

May <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>00:08</var> GMT-03:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'>21</var>, <var data-var='time'>12:30</var> GMT-03:00 Resolved - The status of some Transfers and BrcodePayments experienced a delay in updates between 12:35 and 12:55 BRT. The incident has been resolved and all statuses are now reflecting correctly. No transactions were lost or affected, only the status updates were delayed during this window.

Pix Cash-out Status Update Delay

Apr <var data-var='date'>14</var>, <var data-var='time'>14:21</var> GMT-03:00 Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>13:18</var> GMT-03:00 Update - The issue has been identified as an instability with our settlement bank. Apr <var data-var='date'>14</var>, <var data-var='time'>12:59</var> GMT-03:00 Identified - There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

Settlement Bank Boleto, BoletoPayment and TaxPayment instability

Apr <var data-var='date'>10</var>, <var data-var='time'>23:00</var> GMT-03:00 Resolved - We observed widespread system instability across our infrastructure, resulting in elevated error rates. The incident occurred from 11:02 on April 10th until 00:22 on April 11th. The issue has been mitigated and services have returned to normal operation.

System instability

Apr <var data-var='date'>10</var>, <var data-var='time'>23:00</var> GMT-03:00 Resolved - We are currently investigating this issue.

There is an instability in the Pix settlement system

Mar <var data-var='date'> 1</var>, <var data-var='time'>20:24</var> GMT-03:00 Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>00:27</var> GMT-03:00 Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 1</var>, <var data-var='time'>00:14</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>28</var>, <var data-var='time'>23:49</var> GMT-03:00 Identified - The issue has been identified and a fix is being implemented.

Instability in the communication with Central Bank's DICT

Feb <var data-var='date'>13</var>, <var data-var='time'>15:24</var> GMT-03:00 Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>15:24</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results.

Webhook delivery latency

Jan <var data-var='date'>22</var>, <var data-var='time'>18:03</var> GMT-03:00 Resolved - This incident has been resolved.

There is an instability in our gateway system.

Jan <var data-var='date'>22</var>, <var data-var='time'>15:37</var> GMT-03:00 Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>15:36</var> GMT-03:00 Identified - The issue has been identified and a fix is being implemented.

There is an instability in the Brcode system.

Jan <var data-var='date'>19</var>, <var data-var='time'>15:20</var> GMT-03:00 Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>15:13</var> GMT-03:00 Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>19</var>, <var data-var='time'>14:51</var> GMT-03:00 Update - The current issue is affecting the Central Bank’s DICT system, preventing the use of Pix keys in any capacity. Jan <var data-var='date'>19</var>, <var data-var='time'>14:48</var> GMT-03:00 Monitoring - We are currently experiencing a Pix instability due to an issue in the Central Bank’s systems. Our team is monitoring the situation and will provide updates as more information becomes available.

There is an instability in Central Bank's system.

Dec <var data-var='date'>10</var>, <var data-var='time'>19:00</var> GMT-03:00 Resolved - Between 10/dez 18:50 and 11/12 09:30 (GMT-3), some card purchase transactions were not approved due to an internal issue in the acquiring authorization flow. The issue was resolved, and all systems have been operating normally since then.

Card Acquiring authorization instability

Nov <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>09:46</var> GMT-03:00 Scheduled - Maintenance in our Pix infrastructure. During that time, there might be some instability when processing Pix operations

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:15</var> GMT-03:00 Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:32</var> GMT-03:00 Investigating - There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

Settlement Bank communication instability

Nov <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> GMT-03:00 Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> GMT-03:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> GMT-03:00 Scheduled - Maintenance in the backup Pix infrastructure. During that time, there might be some instability when processing Pix operations

Oct <var data-var='date'>30</var>, <var data-var='time'>16:52</var> GMT-03:00 Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>16:39</var> GMT-03:00 Monitoring - A fix has been implemented and we are monitoring the results.

Oct <var data-var='date'>24</var>, <var data-var='time'>11:44</var> GMT-03:00 Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>11:25</var> GMT-03:00 Update - We are continuing to investigate this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>11:06</var> GMT-03:00 Investigating - There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

Oct <var data-var='date'>24</var>, <var data-var='time'>10:02</var> GMT-03:00 Resolved - We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>17:02</var> GMT-03:00 Monitoring - After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational. Oct <var data-var='date'>23</var>, <var data-var='time'>16:33</var> GMT-03:00 Investigating - We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.

Is STARK BANK down?

STARK BANK status is UP

Lastest published events

Instability in the communication with Central Bank's

Pix Infrastructure Maintenance

Transfer validation error

STARK BANK Services, Components and Regions

Recent STARK BANK events

Instability in the communication with Central Bank's

Pix Infrastructure Maintenance

Transfer validation error

Pix Infrastructure Maintenance

Gateway Maintenance

Boleto Provider Maintenance