Apr <var data-var='date'> 6</var>, <var data-var='time'>16:17</var> CEST Resolved - The issue is resolved, and newly published News Posts are discoverable in the News Block in Staffbase Email. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Apr <var data-var='date'> 6</var>, <var data-var='time'>15:20</var> CEST Investigating - Affected feature: Email Modern Some customers may be experiencing an inability to find posts via the News Block that were published after April 1st, 2026. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Email US System - News Block feature unable to find recently published News Posts

Mar <var data-var='date'>30</var>, <var data-var='time'>19:58</var> CEST Resolved - The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems with test sends. We’re happy to help!Mar <var data-var='date'>30</var>, <var data-var='time'>16:20</var> CEST Investigating - Affected feature: Test Emails Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Email  US System - Certain Customers Unable to Receive Test Emails

Mar <var data-var='date'>28</var>, <var data-var='time'>06:21</var> CET Resolved - Incident Update – Resolved The issue affecting SAML-based configurations has been identified and resolved. The impact was less severe than initially anticipated. We observed a temporary degradation in performance in the Pacific region, which has now been fully addressed. At this time, all systems related to the main incident are operating normally. Please note that there are still elevated error rates in the prod/de1 environment; however, these are unrelated to the original incident. Our teams are actively monitoring logs and metrics to ensure overall system stability and to identify any remaining customer-specific issues. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this matter.Mar <var data-var='date'>28</var>, <var data-var='time'>06:19</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>28</var>, <var data-var='time'>05:42</var> CET Update - We have potentially identified the source of the issue affecting SAML-based configurations and are continuing to investigate the root cause. Our teams are actively working to validate this finding and implement a resolution as quickly as possible. We will share further updates as more information becomes available. Thank you for your continued patience.Mar <var data-var='date'>28</var>, <var data-var='time'>05:33</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>28</var>, <var data-var='time'>05:31</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>28</var>, <var data-var='time'>05:20</var> CET Investigating - Affected feature: SSO login Users may experience difficulties logging into the app or intranet via Single Sign-On (SSO). Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available. To check which system your application is hosted on, navigate to Studio → Settings → API Access and review the tag displayed next to the title. We apologize for any inconvenience this may cause. If you have questions or require assistance, please contact our support team at support@staffbase.com

[App/Intranet] [Global] - [Users are unable to log in via SSO]

THIS IS A SCHEDULED EVENT Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> - <var data-var='time'>01:00</var> CETFeb <var data-var='date'>23</var>, <var data-var='time'>10:41</var> CET Scheduled - Our current SSO certificate is scheduled to expire on March 27th. To ensure uninterrupted access for your users, we have proactively deployed a new certificate. Both the new and the expiring certificates are currently active and available alongside each other. This dual-certificate setup is designed to guarantee a smooth, zero-downtime transition, accommodating any cached setups on your end. What does this mean for you? Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups. • If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate. • If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away. Next Steps You can fetch the new certificate or find our metadata URL here: https://{your-domain}/auth/saml/{SSOConfigID}/metadata" (example URL, please adjust to your domain) - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future. If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.

Renewal of Staffbase SSO certificates

Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> CET Resolved - The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Mar <var data-var='date'>25</var>, <var data-var='time'>17:30</var> CET Monitoring - Our engineering teams took immediate actions to restore full service. We will continue to closely monitor the systems and provide a final update to confirm full resolution.Mar <var data-var='date'>25</var>, <var data-var='time'>16:41</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers in the Americas region are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email

Mar <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> CET Resolved - This incident has been resolved. Summary: Our internal systems are fully operational and performing as expected. We understand how important consistent performance is for your work, and we appreciate your patience while we investigated these reports. Root Cause Analysis: Throughout our investigation, we identified that intermittent loading delays when accessing the Staffbase App or Intranet were caused by external network routing and capacity constraints within the Deutsche Telekom AG network (including subsidiary providers using Telekom infrastructure). These delays typically occur during general peak internet traffic hours. Because this behavior originates from interconnections between independent network providers, it is outside of Staffbase’s direct technical control. This is not a malfunction of the Staffbase application, and other affected global platforms are experiencing similar symptoms during those occurrences. Next Steps: While we continue to monitor the situation alongside our infrastructure partners, we recommend that affected users or their IT departments reach out to their internet service provider (ISP) for further assistance. If you have any further questions, our team is here to help at support@staffbase.com.Jan <var data-var='date'>29</var>, <var data-var='time'>16:17</var> CET Monitoring - We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution. We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.Jan <var data-var='date'>26</var>, <var data-var='time'>11:27</var> CET Investigating - Affected feature: App & Intranet We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users. Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare. Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks

Feb <var data-var='date'>27</var>, <var data-var='time'>16:22</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Feb <var data-var='date'>19</var>, <var data-var='time'>20:05</var> CET Monitoring - We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com￼ We’re happy to help.Feb <var data-var='date'>19</var>, <var data-var='time'>16:42</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee Email

Feb <var data-var='date'>26</var>, <var data-var='time'>20:33</var> CET Resolved - The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Feb <var data-var='date'>26</var>, <var data-var='time'>20:21</var> CET Monitoring - We have made changes on the backend to resolve the issue and media uploads and email sending should be possible again. We will continue to monitor the systems until we are sure the issue is fully resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>19:56</var> CET Investigating - Affected feature: Studio, Email. Some administrators may be experiencing an inability to upload media or send emails in the US system. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails

Feb <var data-var='date'>23</var>, <var data-var='time'>22:41</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>20:26</var> CET Monitoring - A fix has been implemented and we're monitoring the results. Calendars should now be available again.Feb <var data-var='date'>23</var>, <var data-var='time'>17:55</var> CET Investigating - Affected feature: Calendar Plugin Some customers may be experiencing an error with the calendar plugin not loading with a 401 error. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

App/Intranet/ German System/US System/AU System - Calendar Plugin not loading

Feb <var data-var='date'>23</var>, <var data-var='time'>11:32</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. A Post Mortem will be provided soon. Please get in touch with us at support@staffbase.com in case you’re still having any problems. We’re happy to help!Feb <var data-var='date'>20</var>, <var data-var='time'>16:47</var> CET Monitoring - The system is now operating normally again, and services are fully available. We will continue to monitor performance closely over the coming period to ensure ongoing stability and will provide further updates.Feb <var data-var='date'>20</var>, <var data-var='time'>15:33</var> CET Investigating - We are currently experiencing partial outages in the system again and are actively investigating the cause. Our team is working to restore normal operations as quickly as possible and will provide updates as soon as more information becomes available.Feb <var data-var='date'>20</var>, <var data-var='time'>14:52</var> CET Monitoring - We have implemented measures to address the issue, and the affected products are available again. Our team continues to monitor the situation closely.Feb <var data-var='date'>20</var>, <var data-var='time'>14:23</var> CET Identified - We’ve identified the issue and are seeing slight improvements with the affected products becoming available again. Our team is still actively investigating and we will provide further updates as soon as more information becomes available.Feb <var data-var='date'>20</var>, <var data-var='time'>13:36</var> CET Update - We are continuing to investigate this issue.Feb <var data-var='date'>20</var>, <var data-var='time'>13:31</var> CET Investigating - Affected feature: App/Intranet & EMail We are currently experiencing a major disruption on the US system. The App/Intranet and EMail are not accessible at the moment. Our teams are investigating this with the highest priority and are working to restore the service as quickly as possible. We will share further updates soon. We sincerely apologize for the inconvenience. If you have any urgent questions, please reach out to our support at support@staffbase.com

[App/Intranet/E-Mail] [US System] – Service currently unavailable

Feb <var data-var='date'>19</var>, <var data-var='time'>10:45</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Feb <var data-var='date'>18</var>, <var data-var='time'>18:34</var> CET Monitoring - We have taken measures to address the degraded performance on the US system, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com￼ We’re happy to help.Feb <var data-var='date'>18</var>, <var data-var='time'>18:13</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [US System] – Degraded performance in App/Intranet & Employee Email

Feb <var data-var='date'>14</var>, <var data-var='time'>00:10</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Feb <var data-var='date'>13</var>, <var data-var='time'>23:55</var> CET Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>13</var>, <var data-var='time'>23:51</var> CET Monitoring - We have released an update to resolve the issue and the email header images should be rendered again in the received email. We will continue to monitor the systems until we are sure the issue is fully resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>23:25</var> CET Update - We have found the cause of Email Header Image not displaying in the received email and are now working to put a fix in place.Feb <var data-var='date'>13</var>, <var data-var='time'>19:56</var> CET Investigating - Affected feature: Email Modern Some email recipients may be experiencing an issue wherein the header image on emails sent via Email Modern are not displaying in the email as received. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[Email Modern] [US System/German System] - [Issues with Email Header Image Displaying for Recipients]

Feb <var data-var='date'>12</var>, <var data-var='time'>17:42</var> CET Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!Feb <var data-var='date'>12</var>, <var data-var='time'>11:37</var> CET Monitoring - We have implemented changes to resolve the issue and see performance going back to normal. We will continue to monitor the systems until we are sure the issue is fully resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>11:10</var> CET Investigating - Customers may be experiencing slower performance and longer loading times on our german system. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [German System] - longer loading times

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> CET Resolved - Affected feature: Studio Page Management Between February 4th, 5:15 PM CET and February 5th, 5:45 PM CET, some users may have noticed incorrect “Updated” timestamps for pages in the Studio. Many pages were erroneously labeled as updated during a specific window on February 4th. Our engineering team identified the root cause and has restored the timestamps to reflect the actual last content change. As of 5:45 PM CET today, all timestamps have been corrected. No action is required from users. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [German System / US System / Asia/Pacific System] - Incorrect Page Update Timestamps

Jan <var data-var='date'>22</var>, <var data-var='time'>18:08</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Jan <var data-var='date'>22</var>, <var data-var='time'>14:22</var> CET Monitoring - A fix has been implemented to resolve the issue affecting CSV imports that included commas, quotation marks, or line breaks. Imports should now work as expected again. We will continue to monitor the behavior to ensure everything is functioning correctly. If you notice any remaining issues or need assistance, please don’t hesitate to contact our support at support@staffbase.comJan <var data-var='date'>22</var>, <var data-var='time'>11:04</var> CET Identified - Affected feature: CSV Import We’re currently seeing issues with the CSV import in cases where entries include commas, quotation marks, or line breaks. These special characters can lead to incorrect or failed imports. Our teams have identified this behavior and are already working on a fix. We will continue to monitor the situation and share updates as soon as possible. We apologize for the inconvenience this may cause. If you have any questions or need support with a specific import, feel free to reach out to us at support@staffbase.com￼.

[App/Intranet] [German System / US System / Asia/Pacific System] - Issues with CSV import when using commas, quotation marks, or line breaks

Jan <var data-var='date'>16</var>, <var data-var='time'>22:20</var> CET Resolved - The issue is resolved and analytics are shown again for the affected mails. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Jan <var data-var='date'>16</var>, <var data-var='time'>20:58</var> CET Identified - We have identified the root cause for analytics not being shown for emails send out in the last 6 hours (starting 3:00 PM CET) and will now take steps to fix the issue. No data is lost and the analytics for the affected mails will be available again after this incident is resolved.

[Email] [German System / US System] - Analytics for recently sent out Emails not shown

Jan <var data-var='date'> 8</var>, <var data-var='time'>09:21</var> CET Resolved - Affected feature: user actions—including updates, creation of news or posts, as well as email click and open tracking. Some users & administrators may have experienced not working update or deletion options for news, blocked usage of the trash feature, or changes to installations on prod/de1 not saving in the prod/de1 environment. This also affected some actions performed via API token starting at 6:51 AM CET. Our teams resolved the issue at 8:48 AM CET. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [German System] - Temporary disruption affecting update and post actions on January 8th, between 6:51 AM CET and 8:45 AM CET

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:39</var> CET Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please get in touch with us at support@staffbase.com should you experience any further issues. We’re happy to help!Dec <var data-var='date'> 5</var>, <var data-var='time'>10:26</var> CET Monitoring - Cloudflare has implemented a fix for the issue that caused our platform and ticketing system to become unavailable. All services should now be operational again. We continue to monitor the performance.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:09</var> CET Investigating - Affected feature: App/Intranet/Email and Ticket System We are currently investigating an outage affecting both our platforms and our ticketing system. The issue appears to be related to a Cloudflare service error, which is causing interruptions in access and functionality. Our team is actively monitoring the situation and working with Cloudflare to identify the root cause and restore full service as quickly as possible. For more details on the Cloudflare incident, please refer to: https://www.cloudflarestatus.com/history We apologize for the inconvenience.

[App/Intranet/Email] [German System / US System] - Platform and Ticket System Outage

Nov <var data-var='date'>25</var>, <var data-var='time'>21:51</var> CET Resolved - The issue regarding page version history is resolved. Please get in touch with us at support@staffbase.com in case you're still having any problems.Nov <var data-var='date'>25</var>, <var data-var='time'>18:49</var> CET Monitoring - We have released an update to resolve the issue. Page Version History should be working as intended again We will continue to monitor the systems until we are sure the issue is fully resolved. If you have any questions, or are still having difficulties, please reach out to our support at support@staffbase.com.Nov <var data-var='date'>25</var>, <var data-var='time'>17:48</var> CET Investigating - Customers may be experiencing an issue in the App where restoring a page from its version history does not complete as expected. Customers have reported that selecting a version to restore results in no changes being applied. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Page version history not working correctly

Nov <var data-var='date'>25</var>, <var data-var='time'>11:45</var> CET Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!Nov <var data-var='date'>25</var>, <var data-var='time'>11:03</var> CET Update - We have identified that the issue impacts not only Pages but also additional features such as News, Forms, Surveys, Calendars, and other content-related functionalities. Newly created content may not appear in the Studio or via search. Our teams continue to investigate the root cause and are working to resolve the incident as quickly as possible. We will provide further updates as soon as we have more information.Nov <var data-var='date'>25</var>, <var data-var='time'>10:12</var> CET Investigating - Affected feature: Pages Some customers may be experiencing an issue where newly created pages do not appear in the Studio or via search. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [German System / US System] - Newly created pages not appearing in studio or search

Nov <var data-var='date'>24</var>, <var data-var='time'>13:54</var> CET Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!Nov <var data-var='date'>18</var>, <var data-var='time'>17:53</var> CET Monitoring - Over the past few hours, the platform has remained stable. Our engineering teams are closely monitoring all systems and actively working on the underlying issue with the highest priority. They are reviewing logs, running additional diagnostics, and applying targeted optimizations to ensure overall stability and prevent further disruptions. We will continue to keep you updated as we make progress.Nov <var data-var='date'>18</var>, <var data-var='time'>10:27</var> CET Investigating - Ongoing investigations indicate that there might be minor limitations in the DE system, which may likewise affect Staffbase Email. We’ll continue to keep you updated as we learn more. We’re sorry for the disruption. If you have any questions in the meantime, please feel free to reach out to us at support@staffbase.com.Nov <var data-var='date'>18</var>, <var data-var='time'>06:02</var> CET Update - The issue has recurred and persists. We have escalated the investigation to the highest priority, requiring direct and immediate involvement from our dedicated Infrastructure team to resolve the underlying cause.Nov <var data-var='date'>17</var>, <var data-var='time'>17:20</var> CET Monitoring - We have increased resources to resolve the issue and media files should be loading again. We will continue to monitor the systems until we are sure the issue is fully resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>13:15</var> CET Investigating - We have received reports that some media files are currently not loaded on the US system. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [DE System / US System] - Media files partly not loading

Nov <var data-var='date'> 5</var>, <var data-var='time'>16:45</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Nov <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> CET Monitoring - We have resolved the issue and formatting should be back to normal. We will continue to monitor the systems until we are sure the issue is fully resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>09:07</var> CET Investigating - We’re currently investigating an issue where custom fonts cause reactions (likes, comments, shares) to appear misaligned on the web. Our team is working to identify the cause and will share updates as they become available. We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.

[App/Intranet] [German System / US System] - Reactions are misaligned due to custom font issue

Nov <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CET Resolved - Between Saturday, November 1 around 6 PM CET and Sunday, November 2 around 2 PM CET, some manual and API-based post creations were temporarily disrupted. As a result, some users were unable to publish posts and received an error message. In some cases, affected posts were later published multiple times. Scheduled posts were not affected and were sent out as planned. The issue was caused by an internal service overload, which prevented certain requests from being processed correctly. Our teams resolved the issue on Sunday and post creation has been fully functional since then. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [DE System] – Post publishing disruption between November 1st and 2nd.

Oct <var data-var='date'>31</var>, <var data-var='time'>13:53</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!Oct <var data-var='date'>31</var>, <var data-var='time'>13:28</var> CET Investigating - Affected feature: Pages We have received reports of some customers experiencing issues with saving pages that contain a large amount of content. Our team has started investigating the issue and is working to resolve it as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [German System / US System] - Issues Saving Pages with Large Amounts of Content

Oct <var data-var='date'>15</var>, <var data-var='time'>10:42</var> CEST Resolved - This incident has been resolved. A fix has been implemented, and the Link Tile Widgets are now displaying correctly again. We apologize for any inconvenience this may have caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!Oct <var data-var='date'>15</var>, <var data-var='time'>09:23</var> CEST Update - We are continuing to investigate this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>09:22</var> CEST Update - We are continuing to investigate this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>09:20</var> CEST Update - We are continuing to investigate this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>09:18</var> CEST Investigating - Some customers may be experiencing issues with the Link Tile Widgets display appearing incorrectly. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Is Staffbase down?

Staffbase status is UP

Lastest published events

Email US System - News Block feature unable to find recently published News Posts

Email US System - Certain Customers Unable to Receive Test Emails

[App/Intranet] [Global] - [Users are unable to log in via SSO]

Staffbase Services, Components and Regions

Recent Staffbase events

Email US System - News Block feature unable to find recently published News Posts

Email US System - Certain Customers Unable to Receive Test Emails

[App/Intranet] [Global] - [Users are unable to log in via SSO]

Renewal of Staffbase SSO certificates

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email

[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks

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Is Staffbase down?

Staffbase status is UP

Lastest published events

Email US System - News Block feature unable to find recently published News Posts

Email US System - Certain Customers Unable to Receive Test Emails

[App/Intranet] [Global] - [Users are unable to log in via SSO]

Staffbase Services, Components and Regions

Recent Staffbase events

Email US System - News Block feature unable to find recently published News Posts

Email US System - Certain Customers Unable to Receive Test Emails

[App/Intranet] [Global] - [Users are unable to log in via SSO]

Renewal of Staffbase SSO certificates

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email

[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!