Jul <var data-var='date'>10</var>, <var data-var='time'>08:29</var> CEST Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help! Jul <var data-var='date'> 9</var>, <var data-var='time'>16:19</var> CEST Monitoring - We have deployed a fix to resolve the issue affecting new Studio Email drafts in our US environment. Creating and viewing new drafts and templates should now work as expected. We will continue to monitor the systems until we are sure the issue is fully resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:01</var> CEST Investigating - We are investigating an issue affecting the creation of new Studio Email drafts and templates in our US environment. When creating a new draft, you may see a successful save confirmation, but the draft does not appear in your Drafts list afterward. Existing drafts and previously sent emails are not affected. Customers hosted in our EU environment are not affected. Our team is actively working to identify and resolve the cause. We will post an update as soon as we have more information.

Studio Email, new drafts not appearing in Drafts list (US environment)

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> CEST Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Jul <var data-var='date'> 8</var>, <var data-var='time'>14:13</var> CEST Monitoring - Update: We have deployed a fix for the issue that prevented unread notifications to properly update. Functionality has been restored, and we are now monitoring all environments to confirm. We will post a final update once monitoring confirms full stability. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> CEST Investigating - Affected feature: Menu Notifications Some users may experience an issue where the unread notification count does not update correctly in the notification menu. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated

Jul <var data-var='date'> 7</var>, <var data-var='time'>14:52</var> CEST Resolved - This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help! Jul <var data-var='date'> 6</var>, <var data-var='time'>17:13</var> CEST Monitoring - Update: We have deployed a fix for the issue that prevented users from starting new conversations in the Navigator AI Assistant. Functionality has been restored, and we are now monitoring all environments to confirm. Impact was limited to starting new conversations in the AI Assistant. Other platform features were not affected. We will post a final update once monitoring confirms full stability. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> CEST Investigating - Affected feature: AI Navigator We have received reports that some customers are experiencing issues with AI Navigator, where new requests do not load results and instead return to the start of the request. Our teams are investigating and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.

[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point

Jun <var data-var='date'>25</var>, <var data-var='time'>21:02</var> CEST Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Jun <var data-var='date'>25</var>, <var data-var='time'>20:02</var> CEST Monitoring - We have rolled out a rollback release to resolve the issue and the performance of accessing the Staffbase App is restored. We will continue to monitor the systems until we are sure the issue is fully resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>19:23</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>19:18</var> CEST Investigating - Affected feature: Staffbase App/Intranet Some users may be experiencing slow performance when accessing their Staffbase app. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet] [US System] - Degraded Performance

Jun <var data-var='date'>19</var>, <var data-var='time'>00:25</var> CEST Resolved - We have deployed a fix for the errors affecting drafts in the Email Modern environment. All systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience issues loading or editing drafts, please contact our support team at support@staffbase.com. Jun <var data-var='date'>18</var>, <var data-var='time'>23:02</var> CEST Identified - We have identified the cause of the issues affecting drafts in Email Modern on the Americas system. Our teams are actively working to implement a fix and restore full functionality. We will provide a further update as soon as the fix is in place. If you have any questions, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>18</var>, <var data-var='time'>22:03</var> CEST Investigating - We have received reports that some customers on the Americas system are experiencing an error when attempting to open pre-existing drafts in Email Modern, or drafts stop responding Our teams are currently investigating the root cause. You can see on which system your application is hosted by going to Studio > Settings > API Access tab. We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.

[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern

Jun <var data-var='date'>18</var>, <var data-var='time'>21:18</var> CEST Resolved - The issues affecting email analytics have been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>18</var>, <var data-var='time'>19:22</var> CEST Monitoring - All systems are back up and operational. Our teams are continuing to investigate the underlying cause and are actively monitoring all systems to ensure stability. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>18</var>, <var data-var='time'>19:07</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>18:30</var> CEST Investigating - We have received reports that some customers on the European and Americas systems are experiencing issues with email analytics failing to load. Affected areas include sent email statistics, audience data, and email designer. You can see on which system your application is hosted by going to Studio > Settings > API Access tab. Our teams are actively investigating the issue. We will provide a further update as soon as we have more information. We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.

[Europe System | Americas System] [Email Modern] – Degraded performance in Email Modern

Jun <var data-var='date'>12</var>, <var data-var='time'>11:30</var> CEST Resolved - Between 11:30 and 11:39 CEST customers on the Americas system were unable to access the App/Intranet/Email platform. The disruption lasted approximately 9 minutes. We re-deployed a release connected to the service disruption the day before but part of that change didn’t apply as expected and briefly reproduced a similar outage. This was quickly identified and the update was rolled back to restore full functionality. We apologize for any inconvenience this may have caused. If you have any questions or feedback please reach out to our support team at support@staffbase.com.

[Americas System] [App/Intranet/Email] – App reachability and latency issues

Jun <var data-var='date'>11</var>, <var data-var='time'>16:27</var> CEST Resolved - The availability and performance issues have been fully resolved. All systems are operating normally. A Post Mortem for this incident will be published following our internal review. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>11</var>, <var data-var='time'>16:11</var> CEST Monitoring - All systems are back up and operational. Our teams are continuing to investigate the underlying cause and are actively monitoring all systems to ensure stability. We will publish a post-mortem here on our status page once our investigation is complete. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>11</var>, <var data-var='time'>16:05</var> CEST Identified - We have identified the cause of the service disruption affecting App & Intranet. The German environment is now recovering and service is being restored for affected users. Our teams are continuing to work on fully restoring performance for the US environment, where some users may still experience slow loading times or errors. We will provide a further update as soon as we have more information. We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'>11</var>, <var data-var='time'>15:48</var> CEST Investigating - Some customers are experiencing long loading times and apps being not reachable. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] - App Reachability and Latency Issues

Jun <var data-var='date'> 3</var>, <var data-var='time'>16:52</var> CEST Resolved - The video upload issues for some specific videos affecting all systems have been resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:49</var> CEST Investigating - Affected feature: Video Upload We have received reports that some customers are currently unable to upload videos to the platform, even when the files meet our technical requirements. Our teams are actively investigating the issue. We will provide a further update as soon as we have more information. We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.

[Global] [App/Intranet] – Video Upload Not Working

Jun <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> CEST Resolved - The issue affecting Conditional Group assignments for new users created via SSO has been resolved. New users are now automatically assigned to the correct Conditional Groups based on their profile field values upon account creation. We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:34</var> CEST Monitoring - We have taken measures to address the issue affecting Conditional Group assignment for new SSO users, and the fix is now being rolled out across all systems. We will continue to monitor the situation closely to ensure new users are assigned to their Conditional Groups correctly upon account creation. If you continue to experience this issue, please contact our support team at support@staffbase.com. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:14</var> CEST Investigating - Affected feature: User Provisioning / Conditional Groups We have received reports that new users onboarded via Single Sign-On (SSO) are not being automatically assigned to their Conditional Groups at the time of account creation. Profile field values are transferred correctly during provisioning. However, the group assignment does not take effect until a profile field is manually updated afterward. Our teams are currently investigating the issue. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.

[Global] [App/Intranet] – New SSO users not assigned to Conditional Groups upon account creation

May <var data-var='date'>21</var>, <var data-var='time'>09:10</var> CEST Resolved - This incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help! May <var data-var='date'>20</var>, <var data-var='time'>18:20</var> CEST Monitoring - We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved. May <var data-var='date'>20</var>, <var data-var='time'>17:09</var> CEST Investigating - Affected feature: Emails Some customers may be experiencing that emails are not being received by their users. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[Email Modern] [German System] - Sent Emails are not being received

Apr <var data-var='date'>28</var>, <var data-var='time'>15:18</var> CEST Resolved - The issue causing synchronization failures has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at support@staffbase.com. Apr <var data-var='date'>27</var>, <var data-var='time'>14:58</var> CEST Monitoring - We have implemented the necessary configuration fixes to address the synchronization failures, and we are seeing an improvement in behavior. Users should now experience normal synchronization behavior again. We will continue to monitor the system closely to ensure stability remains consistent. If you continue to experience issues with your synchronization, please contact our support team at support@staffbase.com. We’re happy to help. Apr <var data-var='date'>24</var>, <var data-var='time'>20:57</var> CEST Identified - We have identified the cause of the synchronization failures, our teams are currently working on applying the necessary configuration fixes to restore normal synchronization behavior. We will provide another update as soon as more information is available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com. Apr <var data-var='date'>24</var>, <var data-var='time'>19:03</var> CEST Investigating - Affected feature: Entra Contact Syncing Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[Email Modern] [US System/German System] - Entra Unable Sync Contacts

Apr <var data-var='date'>27</var>, <var data-var='time'>16:46</var> CEST Resolved - The issue causing degraded performance on the Europe System has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at support@staffbase.com. Apr <var data-var='date'>27</var>, <var data-var='time'>15:21</var> CEST Monitoring - We have taken measures to address the degraded performance on the Europe System, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com. We’re happy to help. Apr <var data-var='date'>27</var>, <var data-var='time'>13:48</var> CEST Investigating - Affected feature: App/Intranet/Email We have received reports that some customers on the Europe System are experiencing very slow or unresponsive behavior in the App/Intranet. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/EMail] [Europe System] – Degraded performance in App/Intranet

Apr <var data-var='date'>23</var>, <var data-var='time'>17:35</var> CEST Resolved - The issue regarding News post creation and image loading has been resolved. All systems are operating normally. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Apr <var data-var='date'>23</var>, <var data-var='time'>15:46</var> CEST Identified - We have identified the root cause of the issues affecting News post creation and image loading. Our teams are now working to implement a fix to restore full functionality. We will provide a further update as soon as more information is available. Apr <var data-var='date'>23</var>, <var data-var='time'>15:29</var> CEST Investigating - Affected feature: News & Media We have received reports that some customers are experiencing issues when creating News posts. Additionally, we are aware that images may not load correctly for some users. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [Global] - Issues with News posts and image loading

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:17</var> CEST Resolved - The issue is resolved, and newly published News Posts are discoverable in the News Block in Staffbase Email. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Apr <var data-var='date'> 6</var>, <var data-var='time'>15:20</var> CEST Investigating - Affected feature: Email Modern Some customers may be experiencing an inability to find posts via the News Block that were published after April 1st, 2026. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Email US System - News Block feature unable to find recently published News Posts

Mar <var data-var='date'>30</var>, <var data-var='time'>19:58</var> CEST Resolved - The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems with test sends. We’re happy to help! Mar <var data-var='date'>30</var>, <var data-var='time'>16:20</var> CEST Investigating - Affected feature: Test Emails Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Email  US System - Certain Customers Unable to Receive Test Emails

Mar <var data-var='date'>28</var>, <var data-var='time'>06:21</var> CET Resolved - Incident Update – Resolved The issue affecting SAML-based configurations has been identified and resolved. The impact was less severe than initially anticipated. We observed a temporary degradation in performance in the Pacific region, which has now been fully addressed. At this time, all systems related to the main incident are operating normally. Please note that there are still elevated error rates in the prod/de1 environment; however, these are unrelated to the original incident. Our teams are actively monitoring logs and metrics to ensure overall system stability and to identify any remaining customer-specific issues. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this matter. Mar <var data-var='date'>28</var>, <var data-var='time'>06:19</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>28</var>, <var data-var='time'>05:42</var> CET Update - We have potentially identified the source of the issue affecting SAML-based configurations and are continuing to investigate the root cause. Our teams are actively working to validate this finding and implement a resolution as quickly as possible. We will share further updates as more information becomes available. Thank you for your continued patience. Mar <var data-var='date'>28</var>, <var data-var='time'>05:33</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>28</var>, <var data-var='time'>05:31</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>28</var>, <var data-var='time'>05:20</var> CET Investigating - Affected feature: SSO login Users may experience difficulties logging into the app or intranet via Single Sign-On (SSO). Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available. To check which system your application is hosted on, navigate to Studio → Settings → API Access and review the tag displayed next to the title. We apologize for any inconvenience this may cause. If you have questions or require assistance, please contact our support team at support@staffbase.com

[App/Intranet] [Global] - [Users are unable to log in via SSO]

Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> CET Resolved - The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Mar <var data-var='date'>25</var>, <var data-var='time'>17:30</var> CET Monitoring - Our engineering teams took immediate actions to restore full service. We will continue to closely monitor the systems and provide a final update to confirm full resolution. Mar <var data-var='date'>25</var>, <var data-var='time'>16:41</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers in the Americas region are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email

Mar <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> CET Resolved - This incident has been resolved. Summary: Our internal systems are fully operational and performing as expected. We understand how important consistent performance is for your work, and we appreciate your patience while we investigated these reports. Root Cause Analysis: Throughout our investigation, we identified that intermittent loading delays when accessing the Staffbase App or Intranet were caused by external network routing and capacity constraints within the Deutsche Telekom AG network (including subsidiary providers using Telekom infrastructure). These delays typically occur during general peak internet traffic hours. Because this behavior originates from interconnections between independent network providers, it is outside of Staffbase’s direct technical control. This is not a malfunction of the Staffbase application, and other affected global platforms are experiencing similar symptoms during those occurrences. Next Steps: While we continue to monitor the situation alongside our infrastructure partners, we recommend that affected users or their IT departments reach out to their internet service provider (ISP) for further assistance. If you have any further questions, our team is here to help at support@staffbase.com. Jan <var data-var='date'>29</var>, <var data-var='time'>16:17</var> CET Monitoring - We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution. We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding. Jan <var data-var='date'>26</var>, <var data-var='time'>11:27</var> CET Investigating - Affected feature: App & Intranet We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users. Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare. Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks

Feb <var data-var='date'>27</var>, <var data-var='time'>16:22</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Feb <var data-var='date'>19</var>, <var data-var='time'>20:05</var> CET Monitoring - We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com￼ We’re happy to help. Feb <var data-var='date'>19</var>, <var data-var='time'>16:42</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee Email

Feb <var data-var='date'>26</var>, <var data-var='time'>20:33</var> CET Resolved - The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Feb <var data-var='date'>26</var>, <var data-var='time'>20:21</var> CET Monitoring - We have made changes on the backend to resolve the issue and media uploads and email sending should be possible again. We will continue to monitor the systems until we are sure the issue is fully resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>19:56</var> CET Investigating - Affected feature: Studio, Email. Some administrators may be experiencing an inability to upload media or send emails in the US system. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails

Feb <var data-var='date'>23</var>, <var data-var='time'>22:41</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>20:26</var> CET Monitoring - A fix has been implemented and we're monitoring the results. Calendars should now be available again. Feb <var data-var='date'>23</var>, <var data-var='time'>17:55</var> CET Investigating - Affected feature: Calendar Plugin Some customers may be experiencing an error with the calendar plugin not loading with a 401 error. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

App/Intranet/ German System/US System/AU System - Calendar Plugin not loading

Feb <var data-var='date'>23</var>, <var data-var='time'>11:32</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. A Post Mortem will be provided soon. Please get in touch with us at support@staffbase.com in case you’re still having any problems. We’re happy to help! Feb <var data-var='date'>20</var>, <var data-var='time'>16:47</var> CET Monitoring - The system is now operating normally again, and services are fully available. We will continue to monitor performance closely over the coming period to ensure ongoing stability and will provide further updates. Feb <var data-var='date'>20</var>, <var data-var='time'>15:33</var> CET Investigating - We are currently experiencing partial outages in the system again and are actively investigating the cause. Our team is working to restore normal operations as quickly as possible and will provide updates as soon as more information becomes available. Feb <var data-var='date'>20</var>, <var data-var='time'>14:52</var> CET Monitoring - We have implemented measures to address the issue, and the affected products are available again. Our team continues to monitor the situation closely. Feb <var data-var='date'>20</var>, <var data-var='time'>14:23</var> CET Identified - We’ve identified the issue and are seeing slight improvements with the affected products becoming available again. Our team is still actively investigating and we will provide further updates as soon as more information becomes available. Feb <var data-var='date'>20</var>, <var data-var='time'>13:36</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>20</var>, <var data-var='time'>13:31</var> CET Investigating - Affected feature: App/Intranet & EMail We are currently experiencing a major disruption on the US system. The App/Intranet and EMail are not accessible at the moment. Our teams are investigating this with the highest priority and are working to restore the service as quickly as possible. We will share further updates soon. We sincerely apologize for the inconvenience. If you have any urgent questions, please reach out to our support at support@staffbase.com

[App/Intranet/E-Mail] [US System] – Service currently unavailable

Feb <var data-var='date'>19</var>, <var data-var='time'>10:45</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Feb <var data-var='date'>18</var>, <var data-var='time'>18:34</var> CET Monitoring - We have taken measures to address the degraded performance on the US system, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet and Employee Email. We will continue to monitor the system closely to ensure performance remains stable. If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com￼ We’re happy to help. Feb <var data-var='date'>18</var>, <var data-var='time'>18:13</var> CET Investigating - Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

[App/Intranet/Email] [US System] – Degraded performance in App/Intranet & Employee Email

Feb <var data-var='date'>14</var>, <var data-var='time'>00:10</var> CET Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! Feb <var data-var='date'>13</var>, <var data-var='time'>23:55</var> CET Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>13</var>, <var data-var='time'>23:51</var> CET Monitoring - We have released an update to resolve the issue and the email header images should be rendered again in the received email. We will continue to monitor the systems until we are sure the issue is fully resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>23:25</var> CET Update - We have found the cause of Email Header Image not displaying in the received email and are now working to put a fix in place. Feb <var data-var='date'>13</var>, <var data-var='time'>19:56</var> CET Investigating - Affected feature: Email Modern Some email recipients may be experiencing an issue wherein the header image on emails sent via Email Modern are not displaying in the email as received. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Is Staffbase down?

Staffbase status is UP

Lastest published events

Studio Email, new drafts not appearing in Drafts list (US environment)

[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated

[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point

Staffbase Services, Components and Regions

Recent Staffbase events

Studio Email, new drafts not appearing in Drafts list (US environment)

[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated

[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point

[App/Intranet] [US System] - Degraded Performance

[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern

[Europe System | Americas System] [Email Modern] – Degraded performance in Email Modern

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5 monitors included!

Is Staffbase down?

Staffbase status is UP

Lastest published events

Studio Email, new drafts not appearing in Drafts list (US environment)

[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated

[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point

Staffbase Services, Components and Regions

Recent Staffbase events

Studio Email, new drafts not appearing in Drafts list (US environment)

[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated

[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point

[App/Intranet] [US System] - Degraded Performance

[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern

[Europe System | Americas System] [Email Modern] – Degraded performance in Email Modern

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!