Mar <var data-var='date'>13</var>, <var data-var='time'>12:03</var> AEDT Resolved - The incident has been resolved and Advanced Forms access should be restored for all customers.Mar <var data-var='date'>13</var>, <var data-var='time'>11:42</var> AEDT Monitoring - A fix has been implemented and we have started to observe recovery. We are monitoring the roll out of the recovery and will confirm that operations are returned to normal once the process has completed.Mar <var data-var='date'>13</var>, <var data-var='time'>11:15</var> AEDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>13</var>, <var data-var='time'>10:50</var> AEDT Investigating - Customers are currently experiencing issues with accessing Advanced Forms in the DXP via the Console. Users attempting to access the service are observing HTTP502 errors and/or login forms. The incident team is currently investigating the cause.

Unable to access Advanced Forms in the Squiz DXP

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> AEDT Resolved - Squiz teams have worked with our 3rd party service provider, and a fix has been deployed for the current Incident. This restored service for all affected customers. We apologise for this degradation of service and thank you for your patience while we worked on the resolution. A postmortem will be provided via https://status.squiz.cloud once we have worked with our service provider.Mar <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> AEDT Update - Our vendor has indicated that the platform should now be fully operational.  We will continue to monitor to confirm resolution, and provide updates as more details become available.Mar <var data-var='date'> 5</var>, <var data-var='time'>08:33</var> AEDT Update - We are continuing to work with our provider for full resolution. We will provide further updates as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> AEDT Update - We are continuing the monitoring, but seeing better results. We will provide further updates as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> AEDT Update - We are continuing the monitoring, but seeing better results. We will provide further updates as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>06:33</var> AEDT Update - We are continuing the monitoring, but seeing better results. We will provide further updates as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>06:03</var> AEDT Update - Our engineering team continues to monitor and work with the provider for resolution. We will continue to provide updates as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>05:36</var> AEDT Monitoring - Ordinary Flows are beginning to operate now. We continue to monitor the progress closely while working to full resolution.Mar <var data-var='date'> 5</var>, <var data-var='time'>04:57</var> AEDT Identified - We are seeing partial restoration at this time and are monitoring closely.Mar <var data-var='date'> 5</var>, <var data-var='time'>04:30</var> AEDT Update - We are continuing to work with the provider on full resolution for all affected services. We will provide updates as they become available.Mar <var data-var='date'> 5</var>, <var data-var='time'>03:55</var> AEDT Update - We are continuing to work with the provider for a resolution. We will provide updates as they become available.Mar <var data-var='date'> 5</var>, <var data-var='time'>03:25</var> AEDT Update - We are continuing to work with the provider on full resolution for all affected services. We will provide updates as they become available.Mar <var data-var='date'> 5</var>, <var data-var='time'>02:52</var> AEDT Investigating - We are currently investigating an issue affecting Connect Ordinary Flows on our US instance. Due to a service disruption with our upstream cloud provider in the US East (Ashburn) region, new containers are currently unable to launch. Please note that all incoming messages are being securely held in our queues. No data is being lost, and processing will resume automatically once the connection is restored. Our engineering team is working closely with the provider to expedite a resolution. We will provide further updates as more information becomes available.

Connect Ordinary Flows (US Region)

Feb <var data-var='date'>21</var>, <var data-var='time'>11:00</var> AEDT Resolved - This incident has been resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>10:30</var> AEDT Update - We are still seeing recovery of services at this time and we are continuing to monitoring the situation to ensure all services remain stable.Feb <var data-var='date'>21</var>, <var data-var='time'>10:02</var> AEDT Update - We are still monitoring this situation at large as well as investigating a handful of remaining intermittent issues. We will provide additional updates as available.Feb <var data-var='date'>21</var>, <var data-var='time'>09:33</var> AEDT Update - We are seeing recovery of services at this time and we are continuing to monitoring the situation to ensure all services remain stable.Feb <var data-var='date'>21</var>, <var data-var='time'>09:05</var> AEDT Monitoring - We are seeing recovery of services at this time and we are monitoring the situation to ensure things remain stable.Feb <var data-var='date'>21</var>, <var data-var='time'>09:05</var> AEDT Update - We are seeing recovery of services at this time and we are monitoring the situation to ensure things remain stable.Feb <var data-var='date'>21</var>, <var data-var='time'>08:54</var> AEDT Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>08:22</var> AEDT Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>08:17</var> AEDT Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>07:45</var> AEDT Update - We are continuing to work on full resolution and will provide updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>07:15</var> AEDT Update - We are continuing to work with our content delivery provider for full resolution. We will provide updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>06:53</var> AEDT Update - We are continuing to work on full resolution with Cloudflare. We will provide further updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>06:24</var> AEDT Update - We continue to work with Cloudflare regarding the ongoing issues. We will provide further updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>06:03</var> AEDT Identified - We are working with Cloudflare regarding connectivity issues. The Cloudflare status page can be found here: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbtFeb <var data-var='date'>21</var>, <var data-var='time'>05:37</var> AEDT Investigating - We are investigating additional issues for all affected clients. We will provide further updates as they become available.Feb <var data-var='date'>21</var>, <var data-var='time'>05:30</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>21</var>, <var data-var='time'>05:29</var> AEDT Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>21</var>, <var data-var='time'>05:09</var> AEDT Investigating - We are currently investigating an issue impacting all our services. Initial diagnostics suggest a widespread disruption with Cloudflare, our content delivery provider. Our team is monitoring the situation closely and will provide updates as they become available.

Service degradation

Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>17</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>12:33</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the US region. Date: 17 Feb, 2026 Maintenance Window Start: 04:00 EST Maintenance Window End: 08:00 EST Expected Duration: 4 Hours Possible Interruptions: During the maintenance, all integration flows will be temporarily suspended and will resume once the maintenance is complete. After this process, all messages will be seamlessly redirected to the newly upgraded nodes. Please be aware that during the suspension period, you may see records about container errors on the Containers page - this is expected behaviour. To prevent any disruptions to the maintenance process, our team will disable the Frontend UI to avoid user actions that could interfere with the maintenance. Updated IP Whitelisting for US Instance: As part of the maintenance, a new outbound IP will be added for the US connect instance. This is in addition to current IP address (193.122.172.111) Please have the following IP address added to your firewall whitelist: 157.151.204.47 We are committed to minimizing any impact on your operations and will work diligently to complete the maintenance as swiftly as possible. This maintenance will help ensure a more robust and efficient system, enhancing the overall user experience and reliability of our services.

Maintenance Notification - Connect US platform maintenance

Feb <var data-var='date'>16</var>, <var data-var='time'>23:29</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>22:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>11</var>, <var data-var='time'>12:36</var> AEDT Scheduled - Dear Customer, We are performing urgent maintenance on our database infrastructure to enhance system performance and long-term stability. Maintenance Window Start: 2026-02-16 20:00 AEDT Maintenance Window End: 2026-02-17 00:00 AEDT Expected Duration: 2 hours Impact: There will be two brief periods of downtime where uncached requests and the Matrix backend are unavailable. They are expected to be under 1 minute each. Only a subset of DXP CMS (Matrix) instances are impacted.

Maintenance Notification - APAC DXP CMS (Matrix)

Feb <var data-var='date'>11</var>, <var data-var='time'>03:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>12:26</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the AU region. Date: 10 Feb, 2026 Maintenance Window Start: 20:00 AEST Maintenance Window End: 02:00 AEST Expected Duration: 6 hours Possible Interruptions: During the maintenance, all integration flows will be temporarily suspended and will resume once the maintenance is complete. After this process, all messages will be seamlessly redirected to the newly upgraded nodes. Please be aware that during the suspension period, you may see records about container errors on the Containers page - this is expected behaviour. To prevent any disruptions to the maintenance process, our team will disable the Frontend UI to avoid user actions that could interfere with the maintenance. Updated IP Whitelisting for AU Instance: As part of the maintenance, a new outbound IP will be added for the AU connect instance. This is in addition to current IP address (150.230.13.105). Please have the following IP address added to your firewall whitelist: 192.9.169.158 We are committed to minimizing any impact on your operations and will work diligently to complete the maintenance as swiftly as possible. This maintenance will help ensure a more robust and efficient system, enhancing the overall user experience and reliability of our services.

Maintenance Notification - Connect AU platform maintenance

Jan <var data-var='date'>29</var>, <var data-var='time'>12:51</var> AEDT Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>12:51</var> AEDT Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>29</var>, <var data-var='time'>12:50</var> AEDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>12:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>09:43</var> AEDT Scheduled - Dear Customer, We will perform emergency database maintenance for our EMEA DXP Matrix customers. Our engineering team is working to complete this work as quickly as possible. Date: 2026-01-29 Maintenance Window Start: 01:00 UTC Maintenance Window End: 02:00 UTC Expected Duration: 1 hour Impact: Users may experience intermittent connectivity or performance degradation when accessing the Admin UI for EMEA Matrix instances. Other regions are not affected.

Maintenance Notification - Matrix EMEA DB

Jan <var data-var='date'>24</var>, <var data-var='time'>23:28</var> AEDT Resolved - This incident has been resolved.Jan <var data-var='date'>24</var>, <var data-var='time'>23:23</var> AEDT Update - This incident is now resolved, we have been monitoring closely, and have not seen any further issues.Jan <var data-var='date'>24</var>, <var data-var='time'>13:40</var> AEDT Monitoring - We are seeing recovery of affected services. We will continue monitoring to ensure the issue does not reoccur.Jan <var data-var='date'>24</var>, <var data-var='time'>10:14</var> AEDT Update - We are continuing investigation into this issue with our upstream providers. No definitive root cause at this stage.Jan <var data-var='date'>24</var>, <var data-var='time'>06:14</var> AEDT Update - We are continuing investigation into this issue with our upstream providers. No definitive root cause at this stage.Jan <var data-var='date'>24</var>, <var data-var='time'>02:21</var> AEDT Update - We are continuing investigation into this issue with our upstream providers. No definitive root cause at this stage.Jan <var data-var='date'>23</var>, <var data-var='time'>20:51</var> AEDT Update - We are continuing to work with our upstream providers, who have identified a potential root cause for this issue. We will provide further updates when we have more information.Jan <var data-var='date'>23</var>, <var data-var='time'>18:13</var> AEDT Update - Services remain affected. We are continuing to work to restore affected services.Jan <var data-var='date'>23</var>, <var data-var='time'>17:04</var> AEDT Update - The fault has been isolated to an upstream issue with a network provider. We are working with vendors on a resolution, and will update as soon as we have more information.Jan <var data-var='date'>23</var>, <var data-var='time'>16:47</var> AEDT Update - Services remain affected. We are continuing to work to restore affected services.Jan <var data-var='date'>23</var>, <var data-var='time'>14:51</var> AEDT Update - We are continuing to work with our upstream vendors on this issueJan <var data-var='date'>23</var>, <var data-var='time'>11:59</var> AEDT Investigating - We're investigating a possible issue with one of our 3rd party network providers that's affecting some clients in the Squiz Cloud. We'll let you know when we have more details.

Network disruption

Dec <var data-var='date'> 5</var>, <var data-var='time'>20:36</var> AEDT Resolved - Cloudflare has confirmed that the issue is resolved, and we are also declaring it resolved on our end. For further details, please refer back to this page.Dec <var data-var='date'> 5</var>, <var data-var='time'>20:18</var> AEDT Update - Cloudflare has announced that they have implemented a fixed and we are seeing recovery on all our services.Dec <var data-var='date'> 5</var>, <var data-var='time'>20:17</var> AEDT Monitoring - We are currently experiencing degraded performance for all clients using Cloudflare-backed services

Global Outage - Cloudflare

Nov <var data-var='date'>28</var>, <var data-var='time'>00:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>27</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>24</var>, <var data-var='time'>06:31</var> AEDT Scheduled - Dear Customer, SQUIZ wishes to notify you that expedited network maintenance will be carried out within our Sydney Data Centre. No service impact is expected, but there is a small risk associated with this work, and Internet Transit resiliency for services hosted within our Sydney DC will be reduced during this window. In the unlikely event of encountering any issues, a rollback plan is in place. Date: 27-11-2025 Maintenance Window Start: 20:00 AEDT Maintenance Window End: 23:59 AEDT Expected Duration: 4 hours Impact: No Service Impact expected. Should you have any questions, please contact Squiz Customer Care. Regards,

Sydney DC Network expedited Maintenance 2025-11-27

Nov <var data-var='date'>21</var>, <var data-var='time'>10:22</var> AEDT Resolved - We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia). Our engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended. No platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.Nov <var data-var='date'>21</var>, <var data-var='time'>10:03</var> AEDT Identified - Following further investigation into the access issues on POD01 (Australia), we have confirmed that general logins and access to the Funnelback Admin console (https://dxp-au-admin.funnelback.squiz.cloud/) are operational for the majority of clients. Current Observations: Login Access: The inability to log in appears to be isolated to a specific subset of client environments. We are currently working directly with the affected accounts. Feature Availability: While most clients can successfully log in, users may experience intermittent issues with specific capabilities or features within the DXP Developer and Site Admin views while we complete our remediation.Nov <var data-var='date'>21</var>, <var data-var='time'>09:35</var> AEDT Investigating - We are currently investigating an issue affecting authentication for the Funnelback Search Admin console on POD01 (Australia). Impact: This incident is currently affecting users attempting to access https://dxp-au-admin.funnelback.squiz.cloud/. Affected Roles: Users assigned the DXP Developer role. Extended Impact: This also affects users with higher-level privileges that include Developer permissions, specifically Site Admin roles and above. Users may experience errors or be unable to log in to the Funnelback console. Standard end-user search functionality on your public websites remains operational; this is limited to the Admin interface. We are actively investigating the root cause and will provide an update shortly.

Funnelback ANZ DXP Incident Nov 21 2025

Nov <var data-var='date'>19</var>, <var data-var='time'>06:50</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'>19</var>, <var data-var='time'>02:54</var> AEDT Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>19</var>, <var data-var='time'>01:47</var> AEDT Monitoring - A fix has been implemented and we are now monitoring the results.Nov <var data-var='date'>19</var>, <var data-var='time'>01:27</var> AEDT Identified - We are seeing recovery across many sites but we are seeing periodic issues still. We’re monitoring the situation and are in communication with Cloudflare.Nov <var data-var='date'>18</var>, <var data-var='time'>23:42</var> AEDT Update - We are continuing to investigate this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>23:13</var> AEDT Investigating - We are currently investigating the issue.

Global CDN Outage

Nov <var data-var='date'>19</var>, <var data-var='time'>02:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>19</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 3</var>, <var data-var='time'>11:26</var> AEDT Update - Updated message.Nov <var data-var='date'> 3</var>, <var data-var='time'>11:11</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>30</var>, <var data-var='time'>18:41</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>30</var>, <var data-var='time'>18:41</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>30</var>, <var data-var='time'>18:38</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service. Maintenance window start: AEST: 23:00 Tuesday 18 Nov 2025 AEDT: 00:00 Wednesday 19 Nov 2025 NZDT: 02:00 Wednesday 19 Nov 2025 UTC: 13:00 Tuesday 18 Nov 2025 Maintenance window end: AEST: 01:00 Wednesday 19 Nov 2025 AEDT: 02:00 Wednesday 19 Nov 2025 NZDT: 04:00 Wednesday 19 Nov 2025 UTC: 15:00 Tuesday 18 Nov 2025 Expected Duration: each customer instance may be unavailable for up to 15 minutes Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content will not be available during this time.

Scheduled Maintenance Window: DXP CMS (Matrix) APAC Customers

Nov <var data-var='date'>18</var>, <var data-var='time'>20:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>18</var>, <var data-var='time'>18:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>17:15</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service. Maintenance window start: AEST: 17:00 Tuesday 18 Nov 2025 UTC: 07:00 Tuesday 18 Nov 2025 EST: 02:00 Tuesday 18 Nov 2025 PST: 23:00 Monday 17 Nov 2025 Maintenance window end: AEST: 19:00 Tuesday 18 Nov 2025 UTC: 09:00 Tuesday 18 Nov 2025 EST: 04:00 Tuesday 18 Nov 2025 PST: 01:00 Tuesday 18 Nov 2025 Expected Duration: each customer instance may be unavailable for up to 15 minutes Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Scheduled Maintenance Window: DXP CMS (Matrix) US Customers

Nov <var data-var='date'>18</var>, <var data-var='time'>12:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>18</var>, <var data-var='time'>10:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>31</var>, <var data-var='time'>12:59</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service. Maintenance window start: AEST: 09:00 Tuesday 18 Nov 2025 UTC: 23:00 Monday 17 Nov 2025 Maintenance window end: AEST: 11:00 Tuesday 18 Nov 2025 UTC: 01:00 Tuesday 18 Nov 2025 Expected Duration: each customer instance may be unavailable for up to 15 minutes Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Scheduled Maintenance Window: DXP CMS (Matrix) EMEA Customers

Nov <var data-var='date'>14</var>, <var data-var='time'>00:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>13</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>10</var>, <var data-var='time'>04:30</var> AEDT Scheduled - Dear Customer, SQUIZ wishes to notify you that expedited network maintenance will be carried out within our Sydney Data Centre. No service impact is expected, but there is a small risk associated with this work, and Internet Transit resiliency for services hosted within our Sydney DC will be reduced during this window. In the unlikely event of encountering any issues, a rollback plan is in place. Date: 13-11-2025 Maintenance Window Start: 20:00 AEDT Maintenance Window End: 23:59 AEDT Expected Duration: 4 hours Impact: No Service Impact expected. Should you have any questions, please contact Squiz Customer Care. Regards, Squiz Customer Care

Sydney DC Network expedited Maintenance 2025-11-13

Nov <var data-var='date'>13</var>, <var data-var='time'>15:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>13</var>, <var data-var='time'>13:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>12</var>, <var data-var='time'>16:56</var> AEDT Scheduled - Dear Customer, SQUIZ wishes to notify you that an emergency maintenance work for EMEA customers will be carried out on DXP CMS (Matrix) that may cause a degradation to your service. Date: 13 Nov 2025 Maintenance Window Start: 02:00 UTC 13:00 AEDT Maintenance Window End: 04:00 UTC 15:00 AEDT Expected Duration: each customer instance may be unavailable for up to 15 minutes Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application in the non production environment (typically with '-dev' or '-uat' suffix) might not be available and or service degraded. Uncached content may not be available during this time. Should you have any questions, please contact Squiz Customer Care. Regards, Squiz Customer Care

Emergency Maintenance Window - DXP CMS (Matrix) - EMEA customers, non production environment

Oct <var data-var='date'>31</var>, <var data-var='time'>11:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>31</var>, <var data-var='time'>07:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>16</var>, <var data-var='time'>01:28</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that our Data Centre Provider will be performing Core Network Upgrades that will affect Services hosted within the SquizCloud Newbury Data Centre. This will affect our network connectivity external to the Newbury DC for 30 minutes during this window. Services hosted within the Newbury DC will lose Internet connectivity for up to 30 minutes. Should you have any questions, please contact Squiz Customer Care.

Network Maintenance Newbury Datacenter

Oct <var data-var='date'>27</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>27</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>14:55</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>17</var>, <var data-var='time'>14:24</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin Date: 27 OCT 2025 Maintenance Window Start: 09:00PM AEDT Maintenance Window End: 11:00PM AEDT Expected Duration: 2 Hours Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period. Should you have any questions, please contact Squiz Customer Care.

Funnelback DXP Maintenance APAC

Oct <var data-var='date'>27</var>, <var data-var='time'>20:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>27</var>, <var data-var='time'>17:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>15:02</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>17</var>, <var data-var='time'>14:26</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>17</var>, <var data-var='time'>14:13</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin Date: 27 OCT 2025 Maintenance Window Start: 02:00AM EST Maintenance Window End: 05:00AM EST Expected Duration: 3 Hours Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period. Should you have any questions, please contact Squiz Customer Care.

Funnelback DXP Maintenance AMERICA

Oct <var data-var='date'>27</var>, <var data-var='time'>17:39</var> AEDT Resolved - This incident has been resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>10:39</var> AEDT Identified - MySquiz can now be used, any issues please let us know at support@squiz.net. Phone system is still having issues and we are working to resolve it as soon as possibleOct <var data-var='date'>26</var>, <var data-var='time'>12:16</var> AEDT Investigating - We are experiencing issues with our customer support services. Support calls may not be getting through and customers may be having issues submitting support tickets through the MySquiz portal. For any urgent issues, please email support@squiz.net.

Support Ticketing and Phone Issues

Oct <var data-var='date'>27</var>, <var data-var='time'>16:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>27</var>, <var data-var='time'>12:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>14:26</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>17</var>, <var data-var='time'>14:10</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin Date: 27 OCT 2025 Maintenance Window Start: 01:00AM UTC Maintenance Window End: 05:00AM UTC Expected Duration: 4 Hours Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period. Should you have any questions, please contact Squiz Customer Care.

Funnelback DXP Maintenance EMEA

Oct <var data-var='date'>25</var>, <var data-var='time'>09:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>20</var>, <var data-var='time'>23:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>20</var>, <var data-var='time'>23:00</var> AEDT Scheduled - Dear Customer, SQUIZ wishes to notify you that 3rd party scheduled upgrade work on the power infrastructure will be carried out in our Sacramento data centre. This is not expected to be service impacting, but our Power resiliency will be reduced during this Hazard Window. Date: 20-24 October 2025 START DATE and TIME: 10/20/2025 @ 06:00 PT END DATE and TIME: 10/24/2025 @ 16:00 PT Expected Duration: 5 Days Impact: No service impact expected. Power resiliency will be reduced for the duration of this window. Should you have any questions, please contact us via MySquiz.

SAC DC - Reduced Power Resiliency

Oct <var data-var='date'>24</var>, <var data-var='time'>03:00</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>23</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>16</var>, <var data-var='time'>15:44</var> AEDT Scheduled - Dear Customer, Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the AU region. Date: 23 Oct 2025 Maintenance Window Start: 19:00 AEST Maintenance Window End: 03:00 AEST Expected Duration: 8 Hours Impact: In our continuous efforts to enhance system performance and reliability, we are planning a scheduled maintenance to migrate data and processes within the AU region to new infrastructure. This strategic move aims to optimise our service quality and ensure greater resilience and scalability. During the maintenance, all integration flows will be temporarily suspended and will resume once the migration is complete. Throughout the migration process, all messages will be seamlessly redirected to the new infrastructure. Should you have any questions, please contact us via My.Squiz.Net

Connect AU platform maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>10:16</var> AEDT Resolved - We have received confirmation from AWS that the incident shall now be resolved. We will continue to monitor for changes and will communicate if a further issue arises. Feel free to let us know at My.Squiz.Net if you believe you are still affected.Oct <var data-var='date'>21</var>, <var data-var='time'>09:28</var> AEDT Update - We are continuing to Monitor for any changes in the status of this issue.Oct <var data-var='date'>21</var>, <var data-var='time'>06:56</var> AEDT Update - AWS is reporting significant signs of recovery but this issue is still on-going. We will continue to monitor the situation until AWS marks the incident as resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>05:35</var> AEDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>21</var>, <var data-var='time'>03:34</var> AEDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>21</var>, <var data-var='time'>00:10</var> AEDT Update - Squiz is seeing all of our services as stable and fully recovered. We will however keep this incident open until Amazon declares full recovery. We are continuing to closely monitor the situationOct <var data-var='date'>20</var>, <var data-var='time'>20:52</var> AEDT Monitoring - AWS is reporting significant signs of recovery. Squiz is also now seeing recovery on all previously listed services. We will continue to monitor the situation until AWS marks the incident as resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>20:26</var> AEDT Update - AWS has applied mitigations and we are starting to see recovery on Squiz servicesOct <var data-var='date'>20</var>, <var data-var='time'>19:37</var> AEDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>19:37</var> AEDT Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>20</var>, <var data-var='time'>19:37</var> AEDT Update - AWS still currently seeing critical issues, see details here: https://health.aws.amazon.com/health/status The following Squiz services are impacted: Global: - DXP Authentication - Static sites served from Filestore - Squiz Support Services - MySquiz/Jira - Squiz Support phone lines - Squiz Status Page US Region only: - Component Service - Page Builder - Conversational SearchOct <var data-var='date'>20</var>, <var data-var='time'>19:06</var> AEDT Update - AWS is currently seeing critical issues, see details here. The following Squiz services are impacted: Global: - DXP Authentication - Static sites served from Filestore US Region only: - Component Service - Page Builder - Conversational SearchOct <var data-var='date'>20</var>, <var data-var='time'>18:45</var> AEDT Update - Our Engineers are continuing to investigate the issue at hand and will provide more details once more is known.Oct <var data-var='date'>20</var>, <var data-var='time'>18:29</var> AEDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>18:29</var> AEDT Investigating - We’re currently experiencing issues when trying to log-in to DXP systems. Our engineers are investigating the issue and will provide updates via the Squiz Status page.

Is Squiz down?

Squiz status is UP

Lastest published events

Unable to access Advanced Forms in the Squiz DXP

Connect Ordinary Flows (US Region)

Service degradation

Squiz Services, Components and Regions

Recent Squiz events

Unable to access Advanced Forms in the Squiz DXP

Connect Ordinary Flows (US Region)

Service degradation

Maintenance Notification - Connect US platform maintenance

Maintenance Notification - APAC DXP CMS (Matrix)

Maintenance Notification - Connect AU platform maintenance

Get your FREE account now,
5 monitors included!

Is Squiz down?

Squiz status is UP

Lastest published events

Unable to access Advanced Forms in the Squiz DXP

Connect Ordinary Flows (US Region)

Service degradation

Squiz Services, Components and Regions

Recent Squiz events

Unable to access Advanced Forms in the Squiz DXP

Connect Ordinary Flows (US Region)

Service degradation

Maintenance Notification - Connect US platform maintenance

Maintenance Notification - APAC DXP CMS (Matrix)

Maintenance Notification - Connect AU platform maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!