Aug <var data-var='date'> 6</var>, <var data-var='time'>03:17</var> CDT Resolved - Impacted Service: Trellis Incident Duration: 1:30 AM CST – 1:52 AM CST (22 minutes) Details: Trellis experienced a complete outage during this period. Service has been fully restored, and all systems are currently operating normally.

Trellis Service Interruption

Jul <var data-var='date'>20</var>, <var data-var='time'>11:39</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>10:38</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>09:46</var> CDT Investigating - Sprout is currently experiencing performance issues and our engineers are working to restore access as quickly as possible.

Sprout Social Performance Issues

Jun <var data-var='date'>26</var>, <var data-var='time'>09:58</var> CDT Resolved - The data delay with Threads has been fixed. Real-time events began processing normally on June 25, 2026, at 5:40 PM CT (10:40 PM UTC). Thank you for your patience while our team worked through this! Jun <var data-var='date'>16</var>, <var data-var='time'>04:39</var> CDT Investigating - We are currently investigating a data delay from Threads since June 16, 2026 at 8:43 PM CT. Because of this, you might notice that new Threads data taking a longer than usual to show up in your Sprout account. Our team is actively looking into this, sorry for this inconvenience.

Delayed Threads Data

Jun <var data-var='date'>22</var>, <var data-var='time'>16:07</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>12:06</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>09:24</var> CDT Investigating - Cloudflare is currently experiencing issues that are affecting Sprout access for some customers. We are monitoring the situation and appreciate your patience. Please subscribe to receive additional updates.

Cloudfare Issues - Degraded Performance

Jun <var data-var='date'>12</var>, <var data-var='time'>15:26</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:47</var> CDT Monitoring - Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any inconvenience.

Unavailable Image Previews for Instagram Story Mentions

Jun <var data-var='date'>12</var>, <var data-var='time'>15:23</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>08:56</var> CDT Investigating - Meta is currently experiencing difficulties affecting all aspects of Sprout pertaining to Meta services. These issues began on June 12 at approximately 8:35 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Meta Issues

Jun <var data-var='date'> 2</var>, <var data-var='time'>08:54</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>17:43</var> CDT Investigating - Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

Delays Ingesting Facebook Mentions

May <var data-var='date'>20</var>, <var data-var='time'>10:42</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>06:18</var> CDT Identified - We are experiencing intermittent issues with LinkedIn due to an external LinkedIn API outage involving server timeout errors. As a result, connecting LinkedIn profiles, publishing content, or fetching reports may be temporarily affected or fail unexpectedly. We are actively monitoring LinkedIn's progress toward a resolution.

Performance Issues impacting LinkedIn API

May <var data-var='date'>15</var>, <var data-var='time'>08:48</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>11:01</var> CDT Monitoring - A fix has been implemented, and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>09:15</var> CDT Investigating - We are currently investigating reports of Bluesky connection and re-authorization failures. Users may experience issues connecting new profiles or re-authenticating existing ones. Our team is working to identify the cause and will provide updates as they become available.

Bluesky Connection Issues

May <var data-var='date'> 9</var>, <var data-var='time'>10:32</var> CDT Resolved - The issue with the AWS outage appears to be resolved. Please subscribe to receive status updates. May <var data-var='date'> 8</var>, <var data-var='time'>11:48</var> CDT Investigating - Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion. As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout: - Reports - Listening topics - Smart Inbox/ Reviews - Published posts in the Publishing Calendar We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Data Ingestion Issue

May <var data-var='date'> 4</var>, <var data-var='time'>03:07</var> CDT Resolved - Meta has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content on Instagram and Threads. May <var data-var='date'> 2</var>, <var data-var='time'>17:53</var> CDT Monitoring - Instagram & Threads is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Friday, May 1st at approximately 9:00pm CT. We are in touch with the native networks and are monitoring the situation. We apologize for any inconvenience; please subscribe to receive status updates.

Instagram & Threads Video Publishing Issue

Apr <var data-var='date'>27</var>, <var data-var='time'>14:09</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>10:48</var> CDT Update - We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social. We recommend that page admins log in to Facebook natively to check for any required security actions from Meta. Apr <var data-var='date'>24</var>, <var data-var='time'>07:28</var> CDT Identified - We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.

Meta Connectivity Issues

Apr <var data-var='date'>22</var>, <var data-var='time'>11:45</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>17:07</var> CDT Investigating - Bluesky is currently experiencing difficulties that are affecting several different capabilities in Sprout. As a result of these issues, you may experience: - Bluesky post failures - Delays in pulling in Bluesky data in Listening topics - Delays in Bluesky data for reports We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Bluesky Issues

Mar <var data-var='date'>26</var>, <var data-var='time'>04:24</var> CDT Resolved - This incidente has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>16:14</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>13:15</var> CDT Identified - Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

Team Conversations and User Teams Issues

Mar <var data-var='date'>13</var>, <var data-var='time'>09:31</var> CDT Resolved - Facebook has successfully resolved the issue affecting Sprout’s ability to publish video content. This issue was resolved on March 12th at 9:14 PM CT. Mar <var data-var='date'>12</var>, <var data-var='time'>12:56</var> CDT Investigating - Facebook is currently experiencing difficulties that affect Sprout’s ability to publish video/reels content. As a result of these issues, you may experience Facebook video/reels post failures. These issues began on Thursday, March 12th, at approximately 6 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Facebook Video Publishing Issue

Feb <var data-var='date'>27</var>, <var data-var='time'>04:51</var> CST Resolved - Yelp has successfully resolved the issues that were affecting our Reviews and Connection features. Everything was fully fixed at 09:30 PM CT. Thank you so much for your patience while we monitored this situation. Feb <var data-var='date'>26</var>, <var data-var='time'>18:21</var> CST Monitoring - We are now seeing Yelp has resumed ingesting as expected and newly generated data is not experiencing errors. We are still monitoring updates from Yelp and will continue to provide updates. Feb <var data-var='date'>26</var>, <var data-var='time'>15:52</var> CST Investigating - Yelp is currently experiencing difficulties that affect Sprout’s Reviews and Connection features. These issues began on Thursday, February 26th at approximately 02:30 PM CT. As a result of these issues, you may experience: - Missing or delayed Yelp Reviews - Trouble connecting or reauthorizing Yelp profiles We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Yelp Issue

Feb <var data-var='date'>27</var>, <var data-var='time'>03:14</var> CST Resolved - Instagram has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content. This issue was fully fixed on February 26th at 07:00 PM CT. Feb <var data-var='date'>26</var>, <var data-var='time'>08:19</var> CST Investigating - Instagram is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Wednesday, February 25th at approximately 08:30 PM CT. As a result of these issues, you may experience: - Instagram Reel failures - Instagram Stories with video content failures We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Instagram Video Publishing Issue

Feb <var data-var='date'> 9</var>, <var data-var='time'>08:39</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'> 7</var>, <var data-var='time'>22:05</var> CST Monitoring - We are now seeing X data has resumed ingesting as expected and newly generated data is not experiencing delays. We are still monitoring updates from X natively and will continue to provide updates. Feb <var data-var='date'> 7</var>, <var data-var='time'>20:44</var> CST Investigating - X (formerly known as Twitter) is currently experiencing difficulties that affect Sprout’s Listening data, Brand Keywords, and Publishing features. These issues began on Saturday, February 8 at approximately 00:10 UTC. As a result of these issues, you may experience data delivery delays in the following areas: - X Listening - Brand Keywords in the Smart Inbox - Publishing Suggested Content Features We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

X Data Delivery Issue

Jan <var data-var='date'>22</var>, <var data-var='time'>17:04</var> CST Resolved - The issue with AWS and OTP email delivery appears to be resolved. Please subscribe to receive status updates Jan <var data-var='date'>22</var>, <var data-var='time'>14:55</var> CST Investigating - Sprout is currently experiencing issues with AWS affecting OTP (one time passcode) emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

AWS Email Delivery Issues

Jan <var data-var='date'>16</var>, <var data-var='time'>15:19</var> CST Resolved - At about 2:24 PM CT issue resolved itself. Jan <var data-var='date'>16</var>, <var data-var='time'>15:11</var> CST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>16</var>, <var data-var='time'>11:36</var> CST Monitoring - On January 16, X posts began failing at 9:57 AM CT. We are monitoring the situation and apologize for the inconvenience. This issue also impacts our data ingestion pipeline, users may experience delays in getting their content into Sprout from the network. Update as in 11:35 AM CT Largely improved, but still some degraded performance.

X Issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>03:33</var> CST Resolved - Cloudfare incident has been resolved, and all services have been restored and are now fully operational. Thank you for your patience and understanding. Dec <var data-var='date'> 5</var>, <var data-var='time'>03:28</var> CST Monitoring - The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable. Dec <var data-var='date'> 5</var>, <var data-var='time'>03:17</var> CST Investigating - Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. We are watching the situation closely and appreciate your patience. You can subscribe to receive updates on any changes.

Cloudfare issues - degraded performance

Nov <var data-var='date'>18</var>, <var data-var='time'>11:09</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:08</var> CST Monitoring - The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable. Nov <var data-var='date'>18</var>, <var data-var='time'>07:31</var> CST Investigating - Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your patience while this is happening. You can subscribe to receive updates on any changes.

Cloudflare Issue

Nov <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>13:52</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:54</var> CST Investigating - Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

Sprout Social Loading Issue

Oct <var data-var='date'>21</var>, <var data-var='time'>08:23</var> CDT Resolved - All services have been restored and are now fully operational. Thank you for your patience and understanding. Oct <var data-var='date'>21</var>, <var data-var='time'>03:34</var> CDT Update - AWS services returned to normal operations, and core services are stable. We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>16:37</var> CDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>15:24</var> CDT Update - Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is officially validated. Oct <var data-var='date'>20</var>, <var data-var='time'>14:17</var> CDT Update - We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times as AWS completes their recovery. Our teams are monitoring closely and working with AWS to ensure full restoration. We’ll share another update as soon as recovery is confirmed. Oct <var data-var='date'>20</var>, <var data-var='time'>10:48</var> CDT Update - Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. Oct <var data-var='date'>20</var>, <var data-var='time'>10:48</var> CDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>10:42</var> CDT Update - Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. Oct <var data-var='date'>20</var>, <var data-var='time'>10:42</var> CDT Update - We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved. While our systems are recovering, some services may still be experiencing degraded performance. We apologize for any inconvenience. Oct <var data-var='date'>20</var>, <var data-var='time'>09:36</var> CDT Update - We are continuing to monitor further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>05:09</var> CDT Monitoring - The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational. While our systems are recovering, some services may still be experiencing degraded performance. We are continuing to monitor the situation closely to ensure a full recovery and apologize for any lingering inconvenience. Oct <var data-var='date'>20</var>, <var data-var='time'>03:05</var> CDT Identified - We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates. Oct <var data-var='date'>20</var>, <var data-var='time'>02:53</var> CDT Investigating - Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.

Sprout Social Outage

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:44</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:07</var> CDT Investigating - X is currently experiencing difficulties that affect several different features in Sprout. These issues began on September 3rd around 4:33 P.M CT. As a result of these issues, you may experience: - X post failures - Issues replying to X messages from the Smart Inbox - Issues loading X conversations in the Smart Inbox We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Is Sprout Social down?

Sprout Social status is UP

Lastest published events

Trellis Service Interruption

Sprout Social Performance Issues

Delayed Threads Data

Sprout Social Services, Components and Regions

Recent Sprout Social events

Trellis Service Interruption

Sprout Social Performance Issues

Delayed Threads Data

Cloudfare Issues - Degraded Performance

Unavailable Image Previews for Instagram Story Mentions

Meta Issues