Aug <var data-var='date'>14</var>, <var data-var='time'>12:34</var> EDT Resolved - A fix has been implemented and error rates have returned to normal. Some transactions may have failed or returned errors during the affected window. We're continuing to monitor and will follow up with a more detailed post-incident summary. Aug <var data-var='date'>14</var>, <var data-var='time'>12:14</var> EDT Investigating - We are currently investigating an increase in 5xx errors on the Core Transactional API. Some transactions may be failing or returning unexpected error responses during this time. We will provide an update as soon as we have more information.

Elevated 5xx Errors on Core API

Jul <var data-var='date'>31</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>12:22</var> EDT Scheduled - On July 31st, 2026, from 7:00 PM to 11:00 PM EST, our systems will undergo scheduled maintenance as we will be performing a DodgeballHQ routine database maintenance in this window. Our team will be closely monitoring the activity throughout the maintenance window.

Dodgeball Database Maintenance

Jul <var data-var='date'>27</var>, <var data-var='time'>17:41</var> EDT Resolved - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption. Jul <var data-var='date'>27</var>, <var data-var='time'>11:00</var> EDT Monitoring - Spreedly detected an issue that may have impacted core transaction performance. While the issue now appears to be resolved, our team is actively monitoring systems to ensure continued stability. We will provide a final update once our investigation into the full scope and impact is complete. Please continue to follow our StatusPage for the latest update. Jul <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>09:50</var> EDT Investigating - We are currently investigating this issue.

Errors with While Tokenizing and Transacting

Jul <var data-var='date'>24</var>, <var data-var='time'>11:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>14:23</var> EDT Scheduled - On July 24th, 2026, from 7:00 PM to 11:00 PM EST, our systems will undergo scheduled maintenance as we will be performing a DodgeballHQ routine database maintenance in this window. Our team will be closely monitoring the activity throughout the maintenance window.

Jul <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>03:38</var> EDT Scheduled - On July 20th, 2026, from 7:00 AM to 1:00 PM EST, our systems will undergo scheduled database maintenance. We will be upgrading our database cluster to apply routine updates and improve overall performance. Our team will be closely monitoring the activity throughout the maintenance window. If you experience any unexpected impacts during this time, please <a href="https://support.spreedly.com/hc/en-us/requests/new">reach out</a> and our Support team will be happy to assist.

Database Maintenance

Jul <var data-var='date'>11</var>, <var data-var='time'>11:38</var> EDT Resolved - We identified and resolved the issue causing intermittent 500 responses on certain list and retrieval endpoints. A configuration update has been deployed to prevent requests from being prematurely terminated, and we are continuing to monitor the service. Jul <var data-var='date'>11</var>, <var data-var='time'>10:33</var> EDT Investigating - We are investigating elevated error rates affecting certain API requests. Some list and retrieval endpoints may return intermittent 500 responses while we work to identify the root cause.

Intermittent 500 Errors on List and Show Endpoints

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:54</var> EDT Resolved - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:08</var> EDT Identified - We have identified transient internal DNS resolution error that occurred between 15:00 and 15:05 UTC causing select 500 errors across Spreedly services. We continue to investigate the full impact and will provide additional information as it becomes available. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:22</var> EDT Investigating - Spreedly has detected an issue potentially resulting in degraded performance on Cybersource Credit transactions. While we are providing this early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact. We will provide an update as soon as more details are available.

Degraded performance on Cybersource Credit transactions

Jun <var data-var='date'>17</var>, <var data-var='time'>17:42</var> EDT Resolved - After a period of monitoring, we have confirmed that the issue has been resolved and systems are operating normally. If you continue to experience any issues, please reach out to Support. Jun <var data-var='date'>17</var>, <var data-var='time'>12:03</var> EDT Update - We are monitoring closely for any further issues or additional impacts. Please continue to follow our StatusPage for the latest updates. Jun <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT Monitoring - We’ve implemented a fix and stabilized the asynchronous transactions. Our team is monitoring the situation closely to ensure there are no additional impacts. Please continue to follow our StatusPage for the latest update. Jun <var data-var='date'>17</var>, <var data-var='time'>10:55</var> EDT Investigating - Spreedly has detected an issue potentially resulting in degrated performance with asynchronous transactions. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

Asynchronous transactions with degraded performance

Jun <var data-var='date'>13</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:51</var> EDT Scheduled - On June 13th, 2026, from 7:00 PM to 11:00 PM EST, our systems will undergo scheduled maintenance as we will be performing a DodgeballHQ routine database maintenance in this window. Our team will be closely monitoring the activity throughout the maintenance window.

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>19:47</var> EDT Scheduled - On June 8, 2026, from 7:00 AM to 1:00 PM EDT, our systems will undergo scheduled database maintenance. We will be upgrading our database cluster to apply routine updates and improve overall performance. Our team will be closely monitoring the activity throughout the maintenance window. If you experience any unexpected impacts during this time, please <a href="https://support.spreedly.com/hc/en-us/requests/new">reach out</a> and our Support team will be happy to assist.

May <var data-var='date'>12</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>01:36</var> EDT Scheduled - On May 12th, 2026, from 5:00 PM to 7:00 PM EST, we will be performing a scheduled rollout of our Dodgeball RDS Proxy to enhance database connection reliability. During this window, users may experience a brief interruption in service availability. No data will be affected. We appreciate your patience as we work to enhance the resilience of our infrastructure.

Infrastructure Optimization - Dodgeball RDS Proxy Rollout

May <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> EDT Monitoring - A fix has been implemented and we are monitoring results.

Elevated Latency Dodgeball Platform

Mar <var data-var='date'>19</var>, <var data-var='time'>12:09</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>12:07</var> EDT Update - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We apologize for any inconvenience or disruption. Mar <var data-var='date'>19</var>, <var data-var='time'>11:55</var> EDT Monitoring - We’ve implemented a fix and stabilized the Dodgeball component that was experiencing a partial outage. We are continuing to monitor Mar <var data-var='date'>19</var>, <var data-var='time'>11:30</var> EDT Update - We are working to resolve an issue with delayed processing of requests to the Dodgeball services. Mar <var data-var='date'>19</var>, <var data-var='time'>11:13</var> EDT Identified - We are currently investigating performance of the Dodgeball service.

Dodgeball Checkpoint Latency

Mar <var data-var='date'>16</var>, <var data-var='time'>14:07</var> EDT Resolved - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption. Mar <var data-var='date'>16</var>, <var data-var='time'>13:51</var> EDT Monitoring - A fix has been implemented and we are monitoring to ensure services are operating correctly Mar <var data-var='date'>16</var>, <var data-var='time'>13:45</var> EDT Investigating - We are currently investigating elevated errors on API endpoints

Increased errors with Core Transactional API

Mar <var data-var='date'>12</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:24</var> EST Scheduled - On March 12th, 2026, from 8:00 PM to 9:00 PM EST, our systems will undergo scheduled system maintenance. We will be performing an upgrade to our message broker for DodgeballHQ. Our team will be closely monitoring the activity throughout the maintenance window

Dodgeball maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>09:20</var> EST Scheduled - On February 26th, 2026, from 7:00 PM to 11:00 PM EST, our systems will undergo scheduled database maintenance. We will be performing a follow-up action for a database version upgrade for DodgeballHQ. Our team will be closely monitoring the activity throughout the maintenance window.

Dodgeball Maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>13:44</var> EST Resolved - The storage issue affecting the Dodgeball production instance has been fully resolved. Capacity has been restored and systems are operating normally. We are no longer observing elevated error rates for customers using Dodgeball. Thank you for your patience while we worked to resolve this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>11:59</var> EST Monitoring - The engineering team has successfully resolved the storage issue affecting the Dodgeball production PostgreSQL instance. Capacity has been restored and the system is now operating normally. At this time, we are not observing any elevated error rates for customers using Dodgeball. We will continue to monitor the system closely to ensure stability. Further updates will be provided if necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>11:45</var> EST Investigating - We are currently investigating an issue affecting customers using Dodgeball. The production database backing Dodgeball has reached critically low available storage, which is expected to result in elevated error rates. Customers may begin experiencing errors within the next 10 minutes as the system’s ability to process requests degrades. Our engineering team is actively investigating and working to restore normal capacity as quickly as possible. We will provide further updates as more information becomes available.

Dodgeball Production Instance Storage Critically Low

Feb <var data-var='date'>25</var>, <var data-var='time'>16:52</var> EST Resolved - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption. Feb <var data-var='date'>25</var>, <var data-var='time'>15:35</var> EST Monitoring - Service has resumed and we are monitoring for further impact. We apologize for any inconvenience this has caused Feb <var data-var='date'>25</var>, <var data-var='time'>14:48</var> EST Identified - We are working to resolve an issue with processing of Checkpoints that is causing latency and errors for requests to the Dodgeball services. Feb <var data-var='date'>25</var>, <var data-var='time'>14:18</var> EST Investigating - We are currently investigating performance of the Dodgeball service.

Feb <var data-var='date'>23</var>, <var data-var='time'>23:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>17:38</var> EST Scheduled - On February 23rd, 2026, from 7:00 PM to 11:00 PM EST, our systems will undergo scheduled database maintenance. We will be performing a database version upgrade for DodgeballHQ. Our team will be closely monitoring the activity throughout the maintenance window

Feb <var data-var='date'>18</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>10:06</var> EST Scheduled - On February 18th, 2026, from 10:00 AM to 11:00 AM EST, our systems will undergo scheduled maintenance. We will be performing dependency upgrades to improve overall security and performance. Our team will be closely monitoring the activity throughout the maintenance window If you experience any unexpected impacts during this time, please <a href="https://support.spreedly.com/hc/en-us/requests/new">reach out</a> and our Support team will be happy to assist.

System Maintenance

Feb <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>16:56</var> EST Scheduled - On February 17th 2026 from 10 am ET to 11am ET, our systems will undergo scheduled Annual Rotation of Mastercard Network Token keys. Note that while transactions attempted with a Mastercard network token during this rotation will not be rejected, attempts to provision a network token with a Mastercard card will not succeed during the key rotation portion of this activity. If you experience any unexpected impacts during this time, please <a href="https://support.spreedly.com/hc/en-us/requests/new">reach out</a> and our support team will be happy to assist.

Mastercard Network Tokenization Scheduled Maintenance

Feb <var data-var='date'> 5</var>, <var data-var='time'>12:01</var> EST Resolved - After monitoring the system post-deploy, we’re no longer seeing errors related to credits referencing Capture transactions, and processing has returned to normal. Thank you for your patience. Feb <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> EST Monitoring - We’ve deployed a revert to address the issue where credit transactions referencing Capture transactions were failing. We’re actively monitoring to ensure credit requests referencing Captures are processing as expected. At this time, we’re not seeing further errors related to this behavior. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:56</var> EST Investigating - We are currently investigating an issue where credit transactions referencing Capture transactions are failing in production. Some customers may see errors when attempting to issue credits against Capture transactions. Capture transactions themselves are processing successfully. Our engineering team is actively investigating this behavior to determine the cause and confirm whether this is a regression or an unintended change. We will provide updates as soon as more information is available.

Credits Referencing Capture Transactions Failing

Feb <var data-var='date'> 4</var>, <var data-var='time'>14:56</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:52</var> EST Monitoring - We are no longer seeing errors at this time, and the issue appears to have subsided. We are working with Payflow Pro to identify the root cause. Our team continues to monitor the situation closely to ensure stability. Please continue to follow our StatusPage for the latest updates. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> EST Investigating - Spreedly has detected an issue that is affecting multiple customers using Payflow Pro where some transactions fail with the error: “Invalid Request. Malicious string found in XML document”. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

Multiple merchants using Payflow Pro with experiencing intermittent payment failures

Jan <var data-var='date'>27</var>, <var data-var='time'>15:12</var> EST Resolved - We’ve implemented a fix and stabilized the Dodgeball component that was experiencing a partial outage. After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We apologize for any inconvenience or disruption. Jan <var data-var='date'>27</var>, <var data-var='time'>14:59</var> EST Investigating - Spreedly has detected an issue related to a dodgeball component experiencing a partial outage. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

Dodgeball: Elevated levels of latency for Checkpoints

Jan <var data-var='date'>27</var>, <var data-var='time'>14:29</var> EST Resolved - After closely monitoring and confirming that all systems are stabilized and functioning as expected, this incident is considered resolved. No further customer impact is expected. We are completing our investigation concerning the causes of the incident and any residual impact. We apologize for any inconvenience or disruption. Jan <var data-var='date'>27</var>, <var data-var='time'>14:25</var> EST Monitoring - We’ve implemented a fix and stabilized the 3DS2 Global transactions. Our team is monitoring the situation closely to ensure there are no additional impacts. Please continue to follow our StatusPage for the latest update. Jan <var data-var='date'>27</var>, <var data-var='time'>14:08</var> EST Investigating - Spreedly has detected an issue potentially resulting in a high number of pending 3DS2 Global transactions. While we are providing an early notification in an effort to alert you as quickly as possible, we are still investigating the actual scope and impact and will provide an update as soon as more details are available. Thank you for your patience.

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Lastest published events

Elevated 5xx Errors on Core API

Dodgeball Database Maintenance

Errors with While Tokenizing and Transacting

Spreedly Services, Components and Regions

Recent Spreedly events

Elevated 5xx Errors on Core API

Dodgeball Database Maintenance

Errors with While Tokenizing and Transacting

Dodgeball Database Maintenance

Database Maintenance

Intermittent 500 Errors on List and Show Endpoints