Mar <var data-var='date'>22</var>, <var data-var='time'>02:04</var> CDT Completed - Service Restored: Systems Fully Operational We are pleased to report that the database migration and maintenance for the Spiceworks Cloud Help Desk (CHD) have been completed successfully. All systems are now back online and fully functional. What You Need to Know: * System Access: The CHD and User Portal are now accessible. If you still see the maintenance page, please refresh your browser or clear your cache. * Database Update: The database maintenance has been completed successfully. * Email Processing: Our mail servers have begun processing the queue of inbound emails held during the downtime. Please allow some time for all tickets and replies to appear in your dashboard as the system clears the backlog. Final Verification Our engineering team has completed post-maintenance testing to confirm data integrity and system performance. We sincerely appreciate your patience during this extended maintenance window.Mar <var data-var='date'>21</var>, <var data-var='time'>13:27</var> CDT Update - Status Update: Maintenance Window Extension The scheduled database maintenance for the Spiceworks Cloud Help Desk (CHD) is taking longer than initially anticipated. Due to the complexity and volume of the database migration required for our advanced search improvements, we are extending the maintenance window by an additional twelve (12) hours until 3:00 AM CDT (08:00 UTC) on Sunday, March 22, 2026. Current Progress & Impact: * Database Migration: The migration of core data structures is still underway. To ensure total data integrity and system stability, we cannot safely truncate the process or bring the application back online until the new indices are fully established. * Email Safety: All inbound emails continue to be safely queued. No messages will be lost; they will be processed in the order received once the system is restored. * System Availability: CHD and the User Portal remain unavailable. Users will continue to see the maintenance page during this extended period. * Data Integrity: We want to reiterate that all existing ticket data, attachments, and configurations remain secure and unaffected. We sincerely apologize for this unexpected delay and the disruption to your workflow. Our engineering team is monitoring the migration progress around the clock to bring the service back online as quickly and safely as possible.Mar <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>03:52</var> CDT Scheduled - Starting at approximately 12:00 AM CDT (05:00 UTC) on Saturday, March 21, 2026, we will perform maintenance on the Spiceworks Cloud Help Desk (CHD). We expect the maintenance to last up to fifteen (15) hours, concluding no later than 3:00 PM CDT (20:00 UTC). We are performing scheduled database maintenance to support upcoming improvements to advanced search. Because these changes affect critical database structures, we require a maintenance window during which the application is temporarily unavailable to safely apply and verify the updates. While CHD may be inaccessible during this maintenance period, no data will be lost, and inbound emails will be safely queued and processed once maintenance concludes. * Full application downtime: The entire CHD application and user portal will be unavailable during this period, and a maintenance page will be displayed. * Email queuing: Inbound emails will not be lost; they will be safely queued while the system is offline. * Ticket creation: Once the maintenance is complete and the application is back online, all queued emails will be processed. Tickets will be created at that time, and automated notification emails will begin delivering shortly thereafter. * Data safety: No existing data will be lost during this infrastructure update. To stay up-to-date with our progress or any changes, bookmark our Status Page: https://status.spiceworks.com/ This maintenance only impacts CHD. Other Spiceworks cloud tools, including Inventory Online, will not be affected and will remain available. We appreciate your patience and understanding.

Scheduled Maintenance: Spiceworks Cloud Help Desk (CHD) on Saturday March 21, 2026

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:52</var> CST Resolved - We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at support@spiceworks.com so we can investigate further.Mar <var data-var='date'> 3</var>, <var data-var='time'>12:29</var> CST Monitoring - A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.Mar <var data-var='date'> 3</var>, <var data-var='time'>08:09</var> CST Investigating - We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

Cloud Help Desk Delayed email notifications

Jan <var data-var='date'>31</var>, <var data-var='time'>09:30</var> CST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>31</var>, <var data-var='time'>07:30</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>10:51</var> CST Scheduled - We will be performing scheduled database maintenance and infrastructure cleanup to optimize system performance. To ensure a smooth process, the services listed below will be briefly unavailable during this window. • Impacted Services: Cloud Help Desk (CHD) and Spiceworks Cloud Tools & Apps. • Email Processing: Outbound system notifications will be disabled during this window and will not be backfilled once maintenance is complete. This will not affect inbound user-submitted emails for ticket creation in CHD. • Start Time: Saturday, Jan 31, at 7:30 AM CST / 13:30 UTC • Estimated Duration: Less than 120 minutes. While we have reserved a two-hour window, we expect the actual downtime to be significantly shorter. We will provide a final update here once services have been thoroughly verified and are back online.

Scheduled database maintenance on Jan 31, 2026

Jan <var data-var='date'>30</var>, <var data-var='time'>11:01</var> CST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 4</var>, <var data-var='time'>07:36</var> CDT Update - We will be undergoing scheduled maintenance during this time.Aug <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> CDT Scheduled - Since July 1, 2025, accounts with six (6) or more active employee seats were required to upgrade to the Premium Plan to maintain full functionality. To avoid disruption, we temporarily allowed continued email ticketing for accounts that hadn't yet upgraded. However, starting August 11, 2025, we will begin disabling email addresses for accounts that remain over the free tier limit and have not upgraded. How do I restore my account to full access? To restore full access, an admin or owner must either reduce the number of active seats to five (5) or fewer, or upgrade to a premium plan. We have a payment FAQ at: https://www.spiceworks.com/support/help-desk-cloud-edition/docs/#pp-faq If you need assistance upgrading to a subscription - Please contact us at subscriptions@spiceworks.com. For technical issues or inquiries, use support@spiceworks.com.

Cloud Help Desk Premium Plan is now live

Jan <var data-var='date'> 8</var>, <var data-var='time'>12:11</var> CST Resolved - Following a period of stable monitoring, we have confirmed that the outbound email notification issue affecting the Spiceworks Cloud Help Desk (CHD) is fully resolved. All systems are operating normally, and we are officially moving this incident to "Resolved." All email-dependent features are now functioning as expected, including: • Ticket Notifications: End-users, admins, and technicians are receiving ticket update emails • User Access: Passwordless User Portal login links (magic links) are working • Onboarding: New admin and technician invitations are being sent successfully. • Reporting: Email notifications for report completions are being delivered correctly. We are now shifting our focus to a comprehensive review of the email service provider (ESP) disruption to ensure long-term stability and to prevent a recurrence. We sincerely apologize for the disruption this incident caused to your workflows and deeply appreciate your patience and understanding throughout the resolution process. Thank you for your continued support.Jan <var data-var='date'> 8</var>, <var data-var='time'>03:25</var> CST Monitoring - Email services have been restored. Our engineering team is currently monitoring the situation closely to ensure continued stability across all systems as services return to normal. We understand that you may have questions about the cause of this disruption. We are currently conducting a full review of the incident and will share more information once our investigation is complete. Thank you for your patience while we worked to resolve this issue with our service provider.Jan <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> CST Update - Resolution in progress: Outbound email notification issue (external ESP issue) We are continuing to work towards a resolution for the outbound email notification issue in the Spiceworks Cloud Help Desk (CHD). The root cause has been identified within our external email service provider (ESP) rather than our internal systems. Because the issue is localized to the ESP, only outgoing email-related notifications are impacted, and the core CHD platform remains operational. We are working closely with our ESP to complete the restoration process, with the immediate priority of returning full email delivery functionality as quickly as possible. What’s working • The Cloud Help Desk is operational: The core ticketing system remains active and accessible. -- Ticket submissions: End-users can still submit new tickets via email and through the User Portal. Please note that email authentication is affected; see the current limitations below. -- Managing tickets: Admins and technicians can create, update, and resolve tickets within CHD. Current limitations -- Update notifications: Outbound email notifications are not being sent to end-users, admins, or technicians. -- Passwordless User Portal logins: Passwordless logins for end-users to submit tickets via the User Portal are not working -- Admin and technician invitations: New user invitations are not working. Workaround: Contact Spiceworks Support for assistance with onboarding new users (this does not apply to end-users). -- Report notifications. Report completion email notifications are not being sent. Workaround: You can still use exports, but you will not receive an email when they’re ready. Simply refresh the page, and the download button will activate when the export is available. We are finalizing the remaining steps with our ESP and believe a resolution is near. Another update will be provided shortly. We sincerely apologize for the disruption this has caused your team’s workflow. We understand the critical importance of email notifications in maintaining effective communication with your end-users, and we truly appreciate your patience and continued support as we work to restore full functionality.Jan <var data-var='date'> 6</var>, <var data-var='time'>21:34</var> CST Update - While the issue with our emails is still unsolved, we are making progress in reaching a resolution with our service provider. We will follow up with another update tomorrow.Jan <var data-var='date'> 5</var>, <var data-var='time'>20:33</var> CST Update - We greatly appreciate your patience while we continue to work with our email provider to resolve this issue at the earliest. This remains a top priority for us and we will continue posting status updates here.Jan <var data-var='date'> 5</var>, <var data-var='time'>08:19</var> CST Update - Our team is continuing work on the restoration of all email services (notifications, invites, and alerts). Due to the complexity of the restoration process, we cannot provide an exact time for completion yet, but we are making steady progress. We are working closely with our email provider to finalize the necessary steps. We apologize for the frustration this outage is causing your team this morning. We are fully dedicated to restoring full service as quickly as possible.Jan <var data-var='date'> 3</var>, <var data-var='time'>20:40</var> CST Update - We are still actively working on getting this resolved at the earliest as our top priority.Jan <var data-var='date'> 2</var>, <var data-var='time'>13:26</var> CST Identified - We have identified the root cause of this issue and are actively working on getting the email functionality restored. We will update this status page as we make progress.Jan <var data-var='date'> 2</var>, <var data-var='time'>03:32</var> CST Update - We are continuing to investigate this issue.Jan <var data-var='date'> 2</var>, <var data-var='time'>03:32</var> CST Investigating - The development team is currently investigating this issue. The following emails are impacted Ticket notifications New user invites Alert emails User portal access via email link

Cloud Help Desk - Outbound email notifications not being sent

Nov <var data-var='date'> 4</var>, <var data-var='time'>08:34</var> CST Resolved - We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at support@spiceworks.comOct <var data-var='date'>17</var>, <var data-var='time'>09:56</var> CDT Identified - We're seeing a small number of users reporting the issue started to happen again today. We reproduced it with an in house device and engineering are looking into the issue.Oct <var data-var='date'>10</var>, <var data-var='time'>02:20</var> CDT Monitoring - Notifications are back up and running. We are continuing to monitor the situation.Oct <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> CDT Update - Our engineering team is actively working on resolving the issue with push notifications but we don't have an ETA for a fix yet. This remains a high priority, and we will provide another update as soon as more information is available. We apologize for the continued inconvenience.Oct <var data-var='date'> 7</var>, <var data-var='time'>08:29</var> CDT Identified - Following reports of push notifications not being sent for the mobile app, engineering have identified the likely cause. Work is underway to fix this as soon as possible.

Cloud Help Desk Mobile App notifications not being sent

Oct <var data-var='date'>23</var>, <var data-var='time'>00:30</var> CDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>22</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>09:43</var> CDT Scheduled - What’s Changing for Your Login? These updates specifically affect members who log in using an email address and password across our key platforms: Community, Cloud Help Desk (CHD), Inventory Online, Connectivity Dashboard, and Contracts. 1. Mandatory Password Update For better security, we’re introducing a required password refresh for some accounts: What’s Happening: If you haven’t changed your password in the last six months, you will be prompted to change it the next time you log in. To make it even easier, we’ll automatically send you the password reset link via email straight to your inbox. Why? This helps ensure your credentials remain protected. You’ll be using the stricter password requirements we introduced last year, which are designed to keep your account safer. 2. Account Inactivity Lock To further protect accounts that may no longer be in active use, we’re implementing an inactivity policy: What’s Happening: Accounts that we believe haven’t been used for over a year will be temporarily locked. What if my account is locked? Don’t worry, unlocking it is easy! You can regain access immediately by using the “Forgot Password” feature on the login screen. Why? This ensures that only you can regain access, as the password reset link will be sent directly to your registered email address. This prevents unused accounts from becoming a security risk. These steps are all part of our ongoing effort to provide you with the most secure experience possible. We appreciate your cooperation in helping us keep your accounts and our community safe!

Important Security Update: Mandatory password updates and account inactivity lock

Oct <var data-var='date'>21</var>, <var data-var='time'>02:41</var> CDT Resolved - This has now been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>04:55</var> CDT Monitoring - Cloud Help Desk has been affected by the issues with Amazon Web Services https://health.aws.amazon.com/health/status. Amazon has reported that most requests are now completing and in our testing Cloud Help Desk is back up and running. We are continuing to monitor the situtation.

Cloud Help Desk outage

Oct <var data-var='date'> 8</var>, <var data-var='time'>09:52</var> CDT Resolved - Engineering were able to establish the root cause of this issue and implement a fix. Testing shows normal service is restored. If you're still seeing issues, try clearing your browser cache first. If the error still occurs, please open a ticket at support@spiceworks.comOct <var data-var='date'> 8</var>, <var data-var='time'>09:10</var> CDT Investigating - We're seeing reports that the management web page for connectivity dashboard is failing to load. Engineering have been made aware and are investigating.

Connectivity Dashboard - "data did not load!" error displayed

Sep <var data-var='date'>27</var>, <var data-var='time'>04:30</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>26</var>, <var data-var='time'>20:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>25</var>, <var data-var='time'>09:14</var> CDT Scheduled - We're completing essential maintenance on our transactional email infrastructure. During this time, the following will be impacted: Multi-Factor Authentication (MFA) via Email OTP for login will be temporarily disabled. You'll still be able to log in using your username and password / social login, but the second authentication step won't be required. New account registration suspended. We'll temporarily pause new sign-ups during the maintenance window. Newsletter subscriptions suspended. We'll temporarily pause new newsletter subscriptions during the maintenance window. You will still be able to unsubscribe using the unsubscribe link in the email. We anticipate minimal disruption to other services. This status will be updated once the maintenance is complete. Thank you for your understanding.

Planned Maintenance for Transactional Email Infrastructure

Sep <var data-var='date'>24</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>23</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>22</var>, <var data-var='time'>08:18</var> CDT Scheduled - We will perform maintenance for Spiceworks Cloud Help Desk (CHD) starting at approximately 11:30PM CDT September 23, 2025 (4:30AM UTC September 24, 2025). We anticipate this downtime to take no more than 3 hours. During this maintenance * The Settings page will be unavailable and will display a maintenance mode page. * Multi-Factor Authentication (MFA) for login will be temporarily disabled. You'll still be able to log in using your username and password / social login, but the second authentication step won't be required. No other aspects of the CHD will be affected. No data will be lost, and email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk maintenance for the 'Settings' page / MFA via Email

Sep <var data-var='date'> 8</var>, <var data-var='time'>13:08</var> CDT Resolved - We're seeing no further issues and are considering this resolved. Please reach out to support@spiceworks.com if you're still seeing page load/timeout issues with cloud help desk.Sep <var data-var='date'> 8</var>, <var data-var='time'>10:13</var> CDT Monitoring - The page load issue is now resolved and our teams are monitoring to ensure stability continues. Please let us know at support@spiceworks.com if you're still experiencing this problemSep <var data-var='date'> 8</var>, <var data-var='time'>09:23</var> CDT Investigating - Engineering are investigating reports of slow/failed page loads. We will update this page as information becomes available.

Cloud Help Desk - Slow or failed page loading for tickets

Jul <var data-var='date'>19</var>, <var data-var='time'>10:32</var> CDT Resolved - The maintenance is complete and transactional email operational.Jul <var data-var='date'>19</var>, <var data-var='time'>06:24</var> CDT Investigating - The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline. Current Impact: * Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required. * New account registration remains suspended. * All transactional emails (e.g., password resets, change email address) are currently not being sent. Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.

Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)

Jul <var data-var='date'>19</var>, <var data-var='time'>03:30</var> CDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>18</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>17</var>, <var data-var='time'>15:13</var> CDT Scheduled - We're completing essential maintenance on our transactional email infrastructure. During this time, the following will be impacted: Multi-Factor Authentication (MFA) for login will be temporarily disabled. You'll still be able to log in using your username and password / social login, but the second authentication step won't be required. New account registration suspended. We'll temporarily pause new sign-ups during the maintenance window. We anticipate minimal disruption to other services. This status will be updated once the maintenance is complete. Thank you for your understanding.

Jul <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CDT Scheduled - As part of upcoming plan changes, all Cloud Help Desk (CHD) members will be automatically logged out on July 1, 2025. This will sign you out of both CHD and the Spiceworks ID service. This one-time action supports consistent session handling going forward. Members simply need to log back in, restarting the standard 7-day session window enforced for security purposes.

Scheduled logout of Cloud Help Desk on July 1, 2025

Jun <var data-var='date'>25</var>, <var data-var='time'>10:33</var> CDT Resolved - A fix has been implemented and affected users with support tickets have confirmed it is effective. If you are still seeing this issue please submit a ticket with support@spiceworks.comJun <var data-var='date'>11</var>, <var data-var='time'>08:57</var> CDT Update - The root cause of this issue has been identified. A fix is being developed in the current sprint. A further update will be made once that code is tested and deployed.Jun <var data-var='date'>10</var>, <var data-var='time'>11:45</var> CDT Update - Monitoring indicates the potential fix did not improve the issue. Engineering are treating this as a priority and will deploy additional logging tomorrow, in order to better trap the root cause of the issue.Jun <var data-var='date'> 2</var>, <var data-var='time'>13:33</var> CDT Identified - Engineering have a potential fix that will be applied late Wednesday June 4th (Central US time). The impact of this will be monitored to establish if additional work is required.May <var data-var='date'> 6</var>, <var data-var='time'>08:19</var> CDT Update - Investigation is still ongoing as we saw this issue for a period of time again this morning.May <var data-var='date'> 5</var>, <var data-var='time'>14:15</var> CDT Update - The backlog for reports has now cleared and it appears they are being processed normally.May <var data-var='date'> 5</var>, <var data-var='time'>13:23</var> CDT Investigating - The engineering team has been notified and are investigating the issue.

Cloud Help Desk - Reports on the Export page stuck in the "running" state

Jun <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> CDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>30</var>, <var data-var='time'>07:24</var> CDT Update - We will be undergoing scheduled maintenance during this time.May <var data-var='date'>30</var>, <var data-var='time'>07:24</var> CDT Scheduled - We will perform maintenance on the Settings page for Spiceworks Cloud Help Desk (CHD) starting at approximately 10:30PM CDT June 2, 2025 (3:30AM UTC June 3, 2025). We anticipate this downtime to take no more than 2 hours. During this maintenance, the Settings page will be unavailable and will display a maintenance mode page. No other aspects of the CHD will be affected. No data will be lost, and email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk maintenance for the 'Settings' page on June 2 / June 3, 2025

May <var data-var='date'>21</var>, <var data-var='time'>07:29</var> CDT Resolved - Code has been rolled back that was causing this issue. Our engineering team will establish a suitable fix so that the code can be redeployed at a later date.May <var data-var='date'>16</var>, <var data-var='time'>12:22</var> CDT Investigating - The engineering team is investigating. Users have mentioned this affecting chrome/chromium browsers but not Firefox. You may also be able to log into the community or cloud help desk first, and then navigate to https://apps.spiceworks.com/tools/device-inventory/ directly

Cloud Inventory - Login from web site links results in a blank page

Apr <var data-var='date'>21</var>, <var data-var='time'>01:30</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>20</var>, <var data-var='time'>21:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>17</var>, <var data-var='time'>11:27</var> CDT Scheduled - Starting at approximately 9:30PM CDT April 20, 2025 (2:30AM UTC April 21, 2025), we will perform maintenance on the Settings page for Spiceworks Cloud Help Desk (CHD). We anticipate this downtime to take no more than 4 hours. During this maintenance, the Settings page will be unavailable and will display a maintenance mode page. No other aspects of the CHD will be affected. No data will be lost, and email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk maintenance for the 'Settings' page on April 20, 2025 / April 21, 2025

Apr <var data-var='date'>17</var>, <var data-var='time'>01:30</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>16</var>, <var data-var='time'>21:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>16</var>, <var data-var='time'>11:06</var> CDT Scheduled - Starting at approximately 9:30PM CDT April 16, 2025 (2:30AM UTC April 17, 2025), we will perform maintenance on the Settings page for Spiceworks Cloud Help Desk (CHD). We anticipate this downtime to take no more than 4 hours. During this maintenance, the Settings page will be unavailable and will display a maintenance mode page. No other aspects of the CHD will be affected. No data will be lost, and email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk maintenance for the 'Settings' page on April 16, 2025 / April 17, 2025

Apr <var data-var='date'>12</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>11</var>, <var data-var='time'>22:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>10</var>, <var data-var='time'>10:32</var> CDT Scheduled - A necessary database upgrade will be performed during this time. Logged in community users will be unaffected, but new logins will not work. Tools and Apps will be inaccessible during this maintenance period, but no data will be lost Inbound emails for cloud help desk will be processed either during or immediately after the maintenance period has concluded.

Spiceworks Tools & Apps Database Upgrade

Apr <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 4</var>, <var data-var='time'>08:08</var> CDT Scheduled - Starting at approximately 11:30PM CDT April 4, 2025 / 4:30AM UTC April 5, 2025, we will perform maintenance on the Settings page for Spiceworks Cloud Help Desk (CHD). We anticipate this downtime to take no more than 4 hours. During this maintenance, the Settings page will be unavailable and will display a maintenance mode page. No other aspects of the CHD will be affected. No data will be lost, and email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk maintenance for the 'Settings' page on April 5, 2025

Mar <var data-var='date'>21</var>, <var data-var='time'>08:16</var> CDT Resolved - We're seeing lower ticket volumes today and it appears email filters are getting "used" to the new emails. If you are still having issues, let us know at support@spiceworks.comMar <var data-var='date'>20</var>, <var data-var='time'>08:57</var> CDT Investigating - While trying to improve deliverability of these emails, we wanted to communicate two things to folks which may help. 1. If you are stuck with a locked account from retrying codes or getting MFA emails in the wrong order, doing a password reset from our login page and changing your password will also unlock the account. This will save you waiting on support to unlock your account. 2. If you use Mimecast, its "greylisting" feature may be delaying these new MFA emails. More on that here https://community.spiceworks.com/t/cloud-help-desk-release-notes-mar-19-2025-mfa-for-cloud-help-desk-employee-accounts-is-here/1186674/14?u=craig-spiceworks

Cloud Help Desk - MFA deliverability issues for some users

Mar <var data-var='date'>20</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>07:16</var> CDT Scheduled - Starting at approximately Midnight CDT (5am UTC) on Mar 20, 2025, we will perform maintenance on the Settings page for Spiceworks Cloud Help Desk (CHD). We anticipate this downtime to take no more than 2 hours. During this maintenance the Settings page will be unavailable and will display a maintenance mode page. No other aspects of cloud help desk will be affected. No data will be lost, email processing and all other CHD functions will continue as normal. To keep up-to-date with our progress or any changes, keep an eye here on our Status Page. We appreciate your patience and understanding.

Cloud Help Desk Settings page Maintenance (Settings page only)

Mar <var data-var='date'>13</var>, <var data-var='time'>11:16</var> CDT Resolved - Testing here and feedback from users is that we're back to full strength. The root cause appears to have been a network related issue causing the pods running cloud help desk to fail. We're altering the alerting mechanisms to give us more advance notice of this in future, so we can further avoid or minimize disruption. Apologies for the hassle! If you are still seeing issues, please get in touch with us at support@spiceworks.comMar <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CDT Monitoring - We're seeing stability restored to the app. Please let us know at support@spiceworks.com if you are still having this issue.Mar <var data-var='date'>13</var>, <var data-var='time'>09:22</var> CDT Investigating - We have notified our ops team of an issue where the cloud help desk intermittently displays a "bad gateway" or similar error. An investigation is underway.

Is Spiceworks down?

Spiceworks status is UP

Lastest published events

Scheduled Maintenance: Spiceworks Cloud Help Desk (CHD) on Saturday March 21, 2026

Cloud Help Desk Delayed email notifications

Scheduled database maintenance on Jan 31, 2026

Spiceworks Services, Components and Regions

Recent Spiceworks events

Scheduled Maintenance: Spiceworks Cloud Help Desk (CHD) on Saturday March 21, 2026

Cloud Help Desk Delayed email notifications

Scheduled database maintenance on Jan 31, 2026

Cloud Help Desk Premium Plan is now live

Cloud Help Desk - Outbound email notifications not being sent

Cloud Help Desk Mobile App notifications not being sent

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Is Spiceworks down?

Spiceworks status is UP

Lastest published events

Scheduled Maintenance: Spiceworks Cloud Help Desk (CHD) on Saturday March 21, 2026

Cloud Help Desk Delayed email notifications

Scheduled database maintenance on Jan 31, 2026

Spiceworks Services, Components and Regions

Recent Spiceworks events

Scheduled Maintenance: Spiceworks Cloud Help Desk (CHD) on Saturday March 21, 2026

Cloud Help Desk Delayed email notifications

Scheduled database maintenance on Jan 31, 2026

Cloud Help Desk Premium Plan is now live

Cloud Help Desk - Outbound email notifications not being sent

Cloud Help Desk Mobile App notifications not being sent

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!