THIS IS A SCHEDULED EVENT Jan <var data-var='date'>8</var>, <var data-var='year'>2027</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> EST Jan <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, January, 8, 2027. We expect less than 15 minutes of downtime during this period.

Quarterly Scheduled Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>2</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> EDT Jan <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, October, 2, 2026. We expect less than 15 minutes of downtime during this period.

Jun <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>13:58</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, June, 26, 2026. We expect less than 15 minutes of downtime during this period.

Mar <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>09:23</var> EDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>18</var>, <var data-var='time'>12:38</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'> 5</var>, <var data-var='time'>13:56</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, March, 27, 2026. We expect less than 15 minutes of downtime during this period.

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:21</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>16:09</var> EST Update - Intercom has implemented a fix and is currently monitoring for recovery. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> EST Monitoring - Soomo’s Messenger and Help Center provider is currently experiencing an outage. Users may not be be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

Soomo Messenger Outage

Jan <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> EST Resolved - Soomo's Messenger provider experienced an outage between 9:07 a.m. - 9:47 a.m. ET. Users were able to send messages but may have experienced delayed responses during this time Jan <var data-var='date'> 5</var>, <var data-var='time'>09:48</var> EST Investigating - Soomo’s Messenger is experiencing degraded performance. At this moment, users are able to send messages to us; however, our support team may be temporarily unable to respond. Alternatively we can be reached via phone at (888) 240-0314. We are monitoring this until the issue is resolved.

Degraded Performance of Soomo Messenger

Jan <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>31</var>, <var data-var='time'>15:42</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, January, 2, 2026. We expect less than 15 minutes of downtime during this period.

Oct <var data-var='date'>21</var>, <var data-var='time'>08:23</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>18:18</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>16:23</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>15:16</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>14:18</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>13:15</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>12:00</var> EDT Monitoring - A failure at an upstream service provider has caused site performance issues. Users of the Soomo platform may experience pages loading slowly.

Upstream service provider issue impacting site performance

Oct <var data-var='date'>20</var>, <var data-var='time'>18:50</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>18:17</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>17:27</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>16:23</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>15:15</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>14:18</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>13:15</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>12:10</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>10:33</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>08:58</var> EDT Monitoring - Soomo’s Messenger and Help Center provider is experiencing degraded performance. Users may not be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

Degraded Performance of Soomo Messenger and Help Center Articles

Oct <var data-var='date'>20</var>, <var data-var='time'>02:30</var> EDT Resolved - Soomo’s Messenger and Help Center provider experienced an outage between 2:49 a.m. - 5:49 a.m. ET. Users may not have been able to load the Soomo Messenger or our Help Center articles.

Outage of Soomo Messenger and Help Center Articles

Oct <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:29</var> EDT Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'>31</var>, <var data-var='time'>15:41</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, October, 3, 2025. We expect less than 15 minutes of downtime during this period.

Jun <var data-var='date'>11</var>, <var data-var='time'>08:23</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>16:33</var> EDT Update - We are continuing to monitor the situation. Jun <var data-var='date'>10</var>, <var data-var='time'>15:30</var> EDT Update - We are continuing to monitor the situation. Jun <var data-var='date'>10</var>, <var data-var='time'>14:34</var> EDT Update - We are continuing to monitor the situation. Jun <var data-var='date'>10</var>, <var data-var='time'>13:30</var> EDT Monitoring - One of our hosting providers is experiencing degraded performance, and as a result, Soomo users may not be able to generate reports or make updates using the Due Date Manager. We are monitoring this until the issue is resolved.

Degraded Performance of Soomo Reporting and Due Date Manager

Jun <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>31</var>, <var data-var='time'>15:40</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, June, 6, 2025. We expect less than 15 minutes of downtime during this period.

Apr <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>31</var>, <var data-var='time'>15:39</var> EST Scheduled - We’ll be completing some software updates between 4:00 a.m. and 6:00 a.m. ET on Friday, April, 4, 2025. We expect less than 15 minutes of downtime during this period.

Dec <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>27</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>13:19</var> EDT Update - Maintenance is expected to impact service at Webtexts.com as well as our Mobile Services. Mar <var data-var='date'>27</var>, <var data-var='time'>12:23</var> EDT Scheduled - We'll be completing scheduled maintenance between 4:00 a.m. and 6:00 a.m. ET on Friday, December 27, 2024. We expect less than 15 minutes of downtime during this period.

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:34</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:10</var> EST Investigating - Soomo’s Messenger and Help Center provider is experiencing degraded performance. Users may not be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

Sep <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>12:59</var> EDT Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>19</var>, <var data-var='time'>12:40</var> EDT Update - Maintenance will impact service at Webtexts.com as well as our Mobile Services. Mar <var data-var='date'>27</var>, <var data-var='time'>12:22</var> EDT Scheduled - We'll be completing scheduled maintenance between 4:00 a.m. and 6:00 a.m. ET on Friday, September 27, 2024. We expect less than 15 minutes of downtime during this period.

Jul <var data-var='date'>24</var>, <var data-var='time'>16:30</var> EDT Resolved - From 4:28 p.m. EST to 4:36 p.m. EST, network connectivity to our web platform was degraded. This resulted in users receiving browser errors when attempting to interact with our service. This has been resolved, and all services have returned to normal functionality.

Significant site availability issues

Jul <var data-var='date'>24</var>, <var data-var='time'>14:15</var> EDT Resolved - From 1:43 p.m. EST to 2:06 p.m. EST, network connectivity to our web platform was degraded. This resulted in users receiving browser errors when attempting to interact with our service. This has been resolved, and all services have returned to normal functionality.

Jun <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>12:21</var> EDT Scheduled - We'll be completing scheduled maintenance between 4:00 a.m. and 6:00 a.m. ET on Friday, June 7, 2024. We expect less than 15 minutes of downtime during this period.

May <var data-var='date'>29</var>, <var data-var='time'>13:37</var> EDT Resolved - Soomo’s Messenger and Help Center provider, Intercom, now shows that their services have completely recovered. We believe this incident is now concluded. Please reach out to our Support team at support@soomolearning.com if you experience any further issues. May <var data-var='date'>29</var>, <var data-var='time'>12:55</var> EDT Monitoring - Soomo’s Messenger and Help Center provider, Intercom, started experiencing degraded performance at 11:00 a.m. ET. Intercom now shows that their services are recovering, but some users may not be able to load the Soomo Messenger or our Help Center articles. We will continue to monitor this until the issue is resolved.

Mar <var data-var='date'>29</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EDT Scheduled - We'll be completing scheduled maintenance between 4:00 a.m. and 6:00 a.m. ET on Friday, March 29, 2024. We anticipate there will be no impact to users during the maintenance window.

Dec <var data-var='date'>26</var>, <var data-var='time'>05:10</var> EST Completed - Maintenance is completed successfully and all systems are functioning normally. Thank you for your patience, and have a happy new year! Dec <var data-var='date'>26</var>, <var data-var='time'>05:04</var> EST Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>26</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>12:22</var> EST Scheduled - We'll be performing end-of-year maintenance for up to 2 hours during this window.

End-of-year scheduled maintenance

Nov <var data-var='date'> 9</var>, <var data-var='time'>10:03</var> EST Resolved - Some users may have experienced issues connecting to their webtexts because of an issue with an upstream DNS provider that occurred today between 10:44 a.m. and 10:51 a.m. EST. The issue has been resolved.

Connectivity issues

Jun <var data-var='date'>13</var>, <var data-var='time'>18:01</var> EDT Resolved - AWS has indicated that the issues impacting our downloading & submission features have been resolved. Our own internal monitoring and investigation supports this claim. We believe this incident is now concluded. Please reach out to our support team at support@soomolearning.com if you experience any further issues downloading or submitting documents. Jun <var data-var='date'>13</var>, <var data-var='time'>17:20</var> EDT Monitoring - AWS has reported that error rates are subsiding, though we are still observing document generation failures related to the issues in the us-east-1 region. We will continue to monitor. Jun <var data-var='date'>13</var>, <var data-var='time'>15:12</var> EDT Identified - Following increases in automated error reports and user-reported issues with paper downloading and LMS submission within webtexts, we determined that a service outage within the AWS us-east-1 region is impacting our users. Webtext users may experience failures when attempting to retrieve documents (DOCX, PPTX, or XLSX) from the features in webtexts which may be labeled as "Writing Templates," "Spreadsheet Templates," or other. Further, users attempting to submit their work to an LMS may also experience failures, because document generation is required prior to submission. We will monitor this situation and provide updates as we learn more.

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Lastest published events

Quarterly Scheduled Maintenance

Quarterly Scheduled Maintenance

Quarterly Scheduled Maintenance

Soomo Learning Services, Components and Regions

Recent Soomo Learning events

Quarterly Scheduled Maintenance

Quarterly Scheduled Maintenance

Quarterly Scheduled Maintenance

Quarterly Scheduled Maintenance

Soomo Messenger Outage

Degraded Performance of Soomo Messenger