Oct <var data-var='date'> 6</var>, <var data-var='time'>22:10</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>21:26</var> UTC Update - We've identified a problem with Sonos accounts. You may not be able create an account via www.sonos.com and the Sonos app until it’s resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>21:25</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>21:25</var> UTC Identified - We've identified a problem with Sonos accounts. You may not be able create an account via www.sonos.com and the Sonos app until it’s resolved.

Sonos account - Adding Account Failure

Sep <var data-var='date'>29</var>, <var data-var='time'>23:03</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>18:30</var> UTC Identified - Spotify - Adding Account Issue Message: We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to sign in to your Spotify account on Sonos until it’s resolved.

Spotify - Adding Account Issue

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:46</var> UTC Update - We've identified that this issue only affects the Sonos Android app. As a workaround, please use the Sonos app on an iPhone or iPad to add Apple Music. Sep <var data-var='date'>27</var>, <var data-var='time'>23:56</var> UTC Identified - Apple Music - Adding Account Issue Message: We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to sign in to your Apple Music account on Sonos until it’s resolved.

Apple Music - Adding Account Issues

Sep <var data-var='date'>25</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>15:38</var> UTC Identified - There's currently an outage with adding Alexa to your Sonos System. We are currently working on a fix. Thank you for your patience.

Alexa Setup Outage

Sep <var data-var='date'>16</var>, <var data-var='time'>19:11</var> UTC Resolved - The incident has been resolved. Thank you for your patience. Sep <var data-var='date'>15</var>, <var data-var='time'>20:16</var> UTC Identified - We have identified an issue where users attempting to add Alexa receive a failure message. Workaround: Attempt to add again after a moment. Sep <var data-var='date'>15</var>, <var data-var='time'>19:26</var> UTC Investigating - We are currently investigating an issue where attempting to add Alexa Voice Control fails.

Alexa Voice Control - Add Account - Partial failure

Aug <var data-var='date'>21</var>, <var data-var='time'>18:17</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>13:54</var> UTC Identified - We've identified a problem with Storytel on Sonos and are working with them on a fix. You may not be able to browse Storytel menus in the Sonos app until it's resolved.

Storytel - Browse Issues

Aug <var data-var='date'>15</var>, <var data-var='time'>05:07</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>04:01</var> UTC Identified - We've identified a problem with Pandora on Sonos and are working with them on a fix. You may be unable to start playing music from Pandora until it’s resolved.

Pandora - Playback Issues

Aug <var data-var='date'>14</var>, <var data-var='time'>09:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>18:15</var> UTC Identified - We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

Deezer - Adding Account Issue

Aug <var data-var='date'>13</var>, <var data-var='time'>17:26</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>21:58</var> UTC Monitoring - Amazon Music is performing schedule maintenance. During this time users may experience playback failures while using Amazon Music on Sonos.

Amazon Music - Planned Maintenance

Aug <var data-var='date'>12</var>, <var data-var='time'>13:13</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>11:03</var> UTC Monitoring - Amazon Music is performing schedule maintenance. During this time users may experience playback failures while using Amazon Music on Sonos.

Aug <var data-var='date'> 4</var>, <var data-var='time'>03:18</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>22:12</var> UTC Investigating - We are currently investigating this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>22:12</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>22:11</var> UTC Identified - The issue has been identified and a fix is being implemented.

Pandora - Playback Failure - Partial Playback Failures

Aug <var data-var='date'> 3</var>, <var data-var='time'>21:08</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:29</var> UTC Identified - We've identified a problem with Spotify on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify until it’s resolved.

Spotify - Playback issues

Jul <var data-var='date'>30</var>, <var data-var='time'>19:47</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>14:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>30</var>, <var data-var='time'>14:48</var> UTC Investigating - We've identified a problem with Pandora on Sonos and are working with them on a fix. You may not be able to sign in to your Pandora account on Sonos until it’s resolved.

Pandora - Adding Account Issue

Jul <var data-var='date'>17</var>, <var data-var='time'>02:52</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>02:35</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>02:34</var> UTC Investigating - We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

Spotify - Browse Issues

Jul <var data-var='date'>14</var>, <var data-var='time'>18:53</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>12:48</var> UTC Update - We've identified a problem which may cause issues browsing for music on Spotify. We are working with Spotify to have this issue resolved as soon as possible. Jul <var data-var='date'>14</var>, <var data-var='time'>12:41</var> UTC Investigating - We are currently investigating the issue

Spotify - Browse failure

May <var data-var='date'>30</var>, <var data-var='time'>01:48</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>00:53</var> UTC Identified - We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them. May <var data-var='date'>29</var>, <var data-var='time'>23:15</var> UTC Investigating - We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

Apple Music - Browse Issues

May <var data-var='date'>28</var>, <var data-var='time'>18:16</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>16:43</var> UTC Investigating - We are currently investigating this issue.

CBC Radio & Music - Browse Failure - Full browse failure

May <var data-var='date'>27</var>, <var data-var='time'>02:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>01:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>22:06</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>26</var>, <var data-var='time'>19:28</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>26</var>, <var data-var='time'>14:10</var> UTC Investigating - We are currently investigating this issue.

Alexa - voice control unresponsive

May <var data-var='date'>22</var>, <var data-var='time'>13:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>09:54</var> UTC Identified - We have identified a problem with the Sonos App availability in the iOS / Mac App Stores and are working on a solution. You may experience issues downloading or updating the Sonos app from the App Store until this issue is resolved.

Sonos App - Unavailable in iOS/MAC App Stores

May <var data-var='date'>12</var>, <var data-var='time'>21:19</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>17:18</var> UTC Update - We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved. May <var data-var='date'>12</var>, <var data-var='time'>16:47</var> UTC Identified - We've identified a problem with Spotify (EU) on Sonos and are working with them on a fix. You may not be able to browse Spotify (EU) menus in the Sonos app until it’s resolved.

Apr <var data-var='date'>28</var>, <var data-var='time'>16:28</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>16:26</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>16:11</var> UTC Investigating - We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.

Sonos Backgrounds - Unable to start playback

Apr <var data-var='date'>23</var>, <var data-var='time'>22:14</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>15:42</var> UTC Identified - We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.

Gaana - Adding Account Issue

Apr <var data-var='date'>16</var>, <var data-var='time'>20:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>20:36</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>09:14</var> UTC Identified - We've identified a problem with Sveriges Radio on Sonos and are working with them on a fix. You may be unable to start playing music from Sveriges Radio until it’s resolved.

Sveriges Radio - Playback issues

Apr <var data-var='date'> 2</var>, <var data-var='time'>16:20</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>08:25</var> UTC Identified - We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

Deezer- Adding Account Issue

Mar <var data-var='date'>25</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>20:06</var> UTC Identified - We've identified a problem with FIT Radio Workout Music on Sonos and are working with them on a fix. You may be unable to start playing music from FIT Radio Workout Music until it’s resolved.

Is Sonos down?

Sonos status is PARTIAL OUTAGE

Components with issues

Lastest published events

Sonos account - Adding Account Failure

Spotify - Adding Account Issue

Apple Music - Adding Account Issues

Sonos Services, Components and Regions

Recent Sonos events

Sonos account - Adding Account Failure

Spotify - Adding Account Issue

Apple Music - Adding Account Issues

Alexa Setup Outage

Alexa Voice Control - Add Account - Partial failure

Storytel - Browse Issues