THIS IS A SCHEDULED EVENT May <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CEST &nbsp;-&nbsp; Jun <var data-var='date'>1</var>, <var data-var='time'>00:00</var> CEST May <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 31st of May 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

May <var data-var='date'>19</var>, <var data-var='time'>16:06</var> CEST Resolved - The rejections involve participants Banks connected to RT1. We would like to confirm that, following monitoring, the outage has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>14:06</var> CEST Update - A number of other banks encountering delays in processing SEPA instants Payements, and we are closely monitoring this issue. May <var data-var='date'>19</var>, <var data-var='time'>12:42</var> CEST Identified - We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks. For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions. In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Relevant Doc: Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Partial Outage – SEPA Instant Transactions

May <var data-var='date'>19</var>, <var data-var='time'>14:54</var> CEST Resolved - We would like to confirm that, following extensive monitoring, the outage has been fully resolved. A partial outage for Multiple cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider. Partner Impact: Anticipated failures related to all cards creation & servicing end-points. Customer Impact: Anticipated failures related to all cards servcing operations. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. May <var data-var='date'>19</var>, <var data-var='time'>11:01</var> CEST Monitoring - All affected cards services should be fully recovered and operational within normal levels by 10:20 CEST. May <var data-var='date'>19</var>, <var data-var='time'>10:53</var> CEST Identified - A partial outage for Multiple Cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider. Partner Impact: Anticipated failures related to all cards creation & servicing end-points. Customer Impact: Anticipated failures related to all cards servcing operations. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. May <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CEST Investigating - A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Partial Outage for Multiple Cards API Services

May <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>17:40</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on May 16, 2026, from 08:00 to 10:00 CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Provider Maintenance for Saving Accounts

May <var data-var='date'> 6</var>, <var data-var='time'>09:28</var> CEST Resolved - We are pleased to confirm that provider issue was resolved by 12:20; Service operating within normal levels. May <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> CEST Investigating - Due to an active outage on the Top Level Domain (.de) provider Denic, it is anticipated that partners may experience service disruption related to the reachability of Solaris API endpoints in the production environment (api.solarisbank.de). We will keep you informed as we continue to monitor the provider updates. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

solarisbank.de | Domain Registrar Outage (.de TLD)

Apr <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:16</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 26th of April 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr <var data-var='date'>19</var>, <var data-var='time'>10:36</var> CEST Resolved - The issue impacting Incoming & Outgoing SEPA Instant transactions was fully resolved at 05:34 CEST, 19/04/2026 . Apr <var data-var='date'>19</var>, <var data-var='time'>00:10</var> CEST Monitoring - The issue impacting Incoming & Outgoing SEPA Instant transactions has been mitigated. Service stability has returned to normal levels, and our engineering team is monitoring the system closely to ensure continued performance. Partner / Customer Impact: Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform. Apr <var data-var='date'>18</var>, <var data-var='time'>22:42</var> CEST Investigating - We encountered an ongoing issue with Incoming & Outgoing SEPA Instant transactions, resulting in unsuccessful transactions. Partner / Customer Impact: Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions. Alternative Actions: In the event of lingering external error messages, Partners are advised to inform customers of the possibility of initiating a standard SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform.

Unplanned Partial Outage For Incoming and Outgoing SEPA Instant Transfers

Apr <var data-var='date'>15</var>, <var data-var='time'>12:47</var> CEST Resolved - The issue with outgoing SEPA Instant transactions was fully resolved at 22:30 CET on 14/04/2026. Solaris can confirm that its internal systems and relevant providers remained fully operational. The transaction rejections were attributed to an operational malfunction in the external scheme of correspondent banks. Partner / Customer Impact: Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted outgoing SEPA Instant transactions before they were rejected by the scheme. Alternative Actions: In the event of any lingering external error messages, Partners are advised to inform customers of the possibility of initiating a standard SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoints, please review the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Apr <var data-var='date'>15</var>, <var data-var='time'>09:30</var> CEST Monitoring - We continue to monitor the situation closely and will provide further updates as soon as more information becomes available. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions before being rejected. In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may cause. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Apr <var data-var='date'>14</var>, <var data-var='time'>21:50</var> CEST Update - We are still observing a limited number of rejected outgoing SEPA Instant transactions. This affected transactions are being rejected by the scheme for some banks. We continue to monitor the situation closely and will provide further updates as soon as more information becomes available. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions before being rejected. In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may cause. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Apr <var data-var='date'>14</var>, <var data-var='time'>20:30</var> CEST Investigating - We are currently observing an increase in outgoing rejected SEPA Instant transactions; issues started since 18:00 CEST. We are investigating the issue and focusing on service recovery. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr <var data-var='date'>13</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>15:13</var> CET Scheduled - A Planned maintenance by one of our third-party providers has been scheduled for April 13, 2026 from 16:00 to 18:00 CET. The following services linked to the business KYC service will be affected during the maintenance window. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Maintenance For BKYC Service Provider

Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:51</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 29th of March 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar <var data-var='date'>23</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>14:48</var> CET Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window. Customer Impact: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable. • Payments initiated via Third Party Providers will not be possible. API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca#user-journey • https://my.solarisbank.de/faq We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

PSD2 VENDOR MAINTENANCE

Mar <var data-var='date'>12</var>, <var data-var='time'>23:30</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:47</var> CET Scheduled - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 12th March 2025 from 23:00 CET until 23:30 CET and users may encounter issues for Incoming and Outgoing Instant Payments throughout the SEPA. During the maintenance It's expected to have service disruption for 10 minutes. Partner Impact: • For Outgoing SEPA Instant transfers -> Delayed delivery for transactions which are initiated within the mentioned window • For Incoming SEPA Instant transfers -> Mainly Incoming transactions would be declined however accepted transactions might take longer time to be settled . Customer Impact: During service disruption time customers would experience the following symptoms. Unable to receive SEPA instant transfers. Sent SEPA instant transfers would be delayed. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

SEPA Instant Maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:23</var> CET Resolved - We have successfully deployed a fix to resolve the issues affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service.The failures were specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme. Resolution & Action Required: Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders. Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> CET Identified - Issue Summary: We have identified an issue affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service. The failures are specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme. Resolution & Action Required: Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders. Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Issue with Scheduled Transfers (Character Limit)

Mar <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> CET Scheduled - On Sunday, 8th of March 2026 from 08:00 CET to 17:00 CET, SCHUFA will be undergoing scheduled maintenance. The maintenance may have minor a impact on our production environment. Performance issues might occur on all SCHUFA related endpoints, related to the following services (but not limited): • Consumer Overdrafts, Freelancer Overdrafts • BankIdent • Person credit record • Schufa Identcheck • Kontocheck API Reference Documentation: https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record https://docs.solarisgroup.com/guides/kyc/#bankident https://docs.solarisgroup.com/guides/lending/overdrafts We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

SCHUFA Provider Maintenance

Feb <var data-var='date'>22</var>, <var data-var='time'>23:59</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>14:48</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 22nd of February 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Feb <var data-var='date'>21</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>09:48</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>11:48</var> CET Scheduled - A planned Maintenance from one of our provider has been scheduled on February 21, 2026, from 08:00 to 12:00 CET. As a result, certain features related to savings accounts may be temporarily unavailable. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be unavailable during maintenance. • Mapping Saving Accounts will be unavailable during maintenance. • Savings account closure requests will be unavailable during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jan <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:41</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 25th of January 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Dec <var data-var='date'>22</var>, <var data-var='time'>16:58</var> CET Resolved - We would like to inform you of a recent issue affecting the VideoIdent flow via our service provider IDnow . This is not a service outage but requires a partner action to ensure optimal user experience. Our service provider, IDnow, has notified us of an issue regarding their Android SDK that causes reduced image quality, specifically a green tinge, on certain Android versions and devices. To address this, IDnow has released a fix for the issue and updated the VideoIdent app in the Google Play Store. Partner Action Required : It is strongly recommended that all partners using the Android SDK update to the latest version to ensure image clarity. https://github.com/idnow/de.idnow.android/releases End users connecting to these services via the standalone app must also ensure they are using the latest version of the VideoIdent app from the Google Play Store. Impact : End users on certain Android devices may experience degraded image quality (green tint) during the VideoIdent process. This may impact the visual verification steps required for a successful identification. Disclaimer: -This issue specifically affects the Android SDK on certain device configurations. -The iOS SDK is not affected. -VideoIdent and eSign Web flows are not affected. -AutoIdent and all other products from our service provider remain unaffected. If you have any questions or require support, please contact us at incidents@solarisgroup.com or through our dedicated ticketing platform.

Identification Service - IDnow Videoident SDK - Android Upgrade Required

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> CET Monitoring - Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET. The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation. Partner Impact/Customer Impact: • There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST/v1/verifications_of_payee API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Unplanned Service Disruption - Verification of payee

Dec <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:57</var> CET Identified - An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to incidents@solarisgroup.com or through our dedicated ticketing platform.

Unplanned IDNOW Partial Outage - Identity Service

Dec <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>18:08</var> CET Scheduled - A planned Maintenance from one of our provider has been scheduled for Firewall Maintenance on December 2, 2025, from 22:00 to 23:00 CET. As a result, certain features related to savings accounts may be temporarily unavailable. Expected Partners/Customers Impact • Tax exemption operations for savings accounts will not be possible during the maintenance window. • Customers will not be able to map savings accounts. • Savings account closure requests may experience delays. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Impacted endpoints: • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Dec <var data-var='date'> 2</var>, <var data-var='time'>14:12</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:37</var> CET Monitoring - Summary: We identified an issue earlier today that caused all card transactions to fail between 11:07 CET - 11:58 CET. The service is restored within normal levels, and card transactions are processing normally. Our team is continuing to investigate the root cause to prevent similar issues in the future. All services are functioning normally. No further impact is expected. • Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Unplanned Outage for Card Transaction Services

Dec <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>14:34</var> CET Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>13</var>, <var data-var='time'>14:32</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 30th of November 2025 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Nov <var data-var='date'>21</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>15:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>11:38</var> CET Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>12</var>, <var data-var='time'>10:45</var> CET Scheduled - A Planned Bundesbank maintenance activity has been scheduled on the production environment to perform a system upgrade. During this period, customers may experience occasional delays in processing incoming and outgoing SEPA payments. This behavior is expected across all banks in the scheme, not only on Solaris. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing despite successful 2XX API returned status from Solaris APIs. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the maintenance window. Some SEPA Payments may not be able to be processed on the maintenance day however will arrive slightly later on Monday, 24th Nov 2025. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Bundesbank Maintenance for SEPA Transactions

Nov <var data-var='date'>21</var>, <var data-var='time'>10:11</var> CET Resolved - The unplanned service disruption affecting our Sandbox environment has been resolved. The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally. Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services. We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Is Solaris down?

Solaris status is UP

Lastest published events

Partial Outage – SEPA Instant Transactions

Partial Outage for Multiple Cards API Services

Planned Provider Maintenance for Saving Accounts

Solaris Services, Components and Regions

Recent Solaris events

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

Partial Outage – SEPA Instant Transactions

Partial Outage for Multiple Cards API Services

Planned Provider Maintenance for Saving Accounts

solarisbank.de | Domain Registrar Outage (.de TLD)

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

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Is Solaris down?

Solaris status is UP

Lastest published events

Partial Outage – SEPA Instant Transactions

Partial Outage for Multiple Cards API Services

Planned Provider Maintenance for Saving Accounts

Solaris Services, Components and Regions

Recent Solaris events

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

Partial Outage – SEPA Instant Transactions

Partial Outage for Multiple Cards API Services

Planned Provider Maintenance for Saving Accounts

solarisbank.de | Domain Registrar Outage (.de TLD)

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!