THIS IS A SCHEDULED EVENT Apr <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST &nbsp;-&nbsp; Apr <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CESTApr <var data-var='date'> 2</var>, <var data-var='time'>15:16</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 26th of April 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>16:00</var> - <var data-var='time'>18:00</var> CESTMar <var data-var='date'>23</var>, <var data-var='time'>15:13</var> CET Scheduled - A Planned maintenance by one of our third-party providers has been scheduled for April 13, 2026 from 16:00 to 18:00 CET. The following services linked to the business KYC service will be affected during the maintenance window. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Maintenance For BKYC Service Provider

Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:51</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 29th of March 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar <var data-var='date'>23</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>14:48</var> CET Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window. Customer Impact: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable. • Payments initiated via Third Party Providers will not be possible. API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca#user-journey • https://my.solarisbank.de/faq We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

PSD2 VENDOR MAINTENANCE

Mar <var data-var='date'>12</var>, <var data-var='time'>23:30</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:47</var> CET Scheduled - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 12th March 2025 from 23:00 CET until 23:30 CET and users may encounter issues for Incoming and Outgoing Instant Payments throughout the SEPA. During the maintenance It's expected to have service disruption for 10 minutes. Partner Impact: • For Outgoing SEPA Instant transfers -> Delayed delivery for transactions which are initiated within the mentioned window • For Incoming SEPA Instant transfers -> Mainly Incoming transactions would be declined however accepted transactions might take longer time to be settled . Customer Impact: During service disruption time customers would experience the following symptoms. Unable to receive SEPA instant transfers. Sent SEPA instant transfers would be delayed. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

SEPA Instant Maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:23</var> CET Resolved - We have successfully deployed a fix to resolve the issues affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service.The failures were specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme. Resolution & Action Required: Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders. Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.Mar <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> CET Identified - Issue Summary: We have identified an issue affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service. The failures are specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme. Resolution & Action Required: Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders. Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Issue with Scheduled Transfers (Character Limit)

Mar <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> CET Scheduled - On Sunday, 8th of March 2026 from 08:00 CET to 17:00 CET, SCHUFA will be undergoing scheduled maintenance. The maintenance may have minor a impact on our production environment. Performance issues might occur on all SCHUFA related endpoints, related to the following services (but not limited): • Consumer Overdrafts, Freelancer Overdrafts • BankIdent • Person credit record • Schufa Identcheck • Kontocheck API Reference Documentation: https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record https://docs.solarisgroup.com/guides/kyc/#bankident https://docs.solarisgroup.com/guides/lending/overdrafts We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

SCHUFA Provider Maintenance

Feb <var data-var='date'>22</var>, <var data-var='time'>23:59</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>18</var>, <var data-var='time'>14:48</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 22nd of February 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Feb <var data-var='date'>21</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>21</var>, <var data-var='time'>09:48</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>11:48</var> CET Scheduled - A planned Maintenance from one of our provider has been scheduled on February 21, 2026, from 08:00 to 12:00 CET. As a result, certain features related to savings accounts may be temporarily unavailable. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be unavailable during maintenance. • Mapping Saving Accounts will be unavailable during maintenance. • Savings account closure requests will be unavailable during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Provider Maintenance for Saving Accounts

Jan <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>25</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 8</var>, <var data-var='time'>15:41</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 25th of January 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Dec <var data-var='date'>22</var>, <var data-var='time'>16:58</var> CET Resolved - We would like to inform you of a recent issue affecting the VideoIdent flow via our service provider IDnow . This is not a service outage but requires a partner action to ensure optimal user experience. Our service provider, IDnow, has notified us of an issue regarding their Android SDK that causes reduced image quality, specifically a green tinge, on certain Android versions and devices. To address this, IDnow has released a fix for the issue and updated the VideoIdent app in the Google Play Store. Partner Action Required : It is strongly recommended that all partners using the Android SDK update to the latest version to ensure image clarity. https://github.com/idnow/de.idnow.android/releases End users connecting to these services via the standalone app must also ensure they are using the latest version of the VideoIdent app from the Google Play Store. Impact : End users on certain Android devices may experience degraded image quality (green tint) during the VideoIdent process. This may impact the visual verification steps required for a successful identification. Disclaimer: -This issue specifically affects the Android SDK on certain device configurations. -The iOS SDK is not affected. -VideoIdent and eSign Web flows are not affected. -AutoIdent and all other products from our service provider remain unaffected. If you have any questions or require support, please contact us at incidents@solarisgroup.com or through our dedicated ticketing platform.

Identification Service - IDnow Videoident SDK - Android Upgrade Required

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> CET Monitoring - Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET. The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation. Partner Impact/Customer Impact: • There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST/v1/verifications_of_payee API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Unplanned Service Disruption - Verification of payee

Dec <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 3</var>, <var data-var='time'>15:57</var> CET Identified - An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to incidents@solarisgroup.com or through our dedicated ticketing platform.

Unplanned IDNOW Partial Outage - Identity Service

Dec <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>28</var>, <var data-var='time'>18:08</var> CET Scheduled - A planned Maintenance from one of our provider has been scheduled for Firewall Maintenance on December 2, 2025, from 22:00 to 23:00 CET. As a result, certain features related to savings accounts may be temporarily unavailable. Expected Partners/Customers Impact • Tax exemption operations for savings accounts will not be possible during the maintenance window. • Customers will not be able to map savings accounts. • Savings account closure requests may experience delays. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Impacted endpoints: • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Dec <var data-var='date'> 2</var>, <var data-var='time'>14:12</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>12:37</var> CET Monitoring - Summary: We identified an issue earlier today that caused all card transactions to fail between 11:07 CET - 11:58 CET. The service is restored within normal levels, and card transactions are processing normally. Our team is continuing to investigate the root cause to prevent similar issues in the future. All services are functioning normally. No further impact is expected. • Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Unplanned Outage for Card Transaction Services

Dec <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>13</var>, <var data-var='time'>14:34</var> CET Update - We will be undergoing scheduled maintenance during this time.Nov <var data-var='date'>13</var>, <var data-var='time'>14:32</var> CET Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 30th of November 2025 between 22:00 - 23:59 CET. The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Nov <var data-var='date'>21</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>21</var>, <var data-var='time'>15:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>12</var>, <var data-var='time'>11:38</var> CET Update - We will be undergoing scheduled maintenance during this time.Nov <var data-var='date'>12</var>, <var data-var='time'>10:45</var> CET Scheduled - A Planned Bundesbank maintenance activity has been scheduled on the production environment to perform a system upgrade. During this period, customers may experience occasional delays in processing incoming and outgoing SEPA payments. This behavior is expected across all banks in the scheme, not only on Solaris. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing despite successful 2XX API returned status from Solaris APIs. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the maintenance window. Some SEPA Payments may not be able to be processed on the maintenance day however will arrive slightly later on Monday, 24th Nov 2025. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Bundesbank Maintenance for SEPA Transactions

Nov <var data-var='date'>21</var>, <var data-var='time'>10:11</var> CET Resolved - The unplanned service disruption affecting our Sandbox environment has been resolved. The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally. Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services. We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Service Disruption in SANDBOX Environment

Nov <var data-var='date'>19</var>, <var data-var='time'>20:01</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>19</var>, <var data-var='time'>18:15</var> CET Investigating - Due to an unplanned partial outage at our service provider, a short latency spike has impacted a limited number of outgoing SEPA Instant transactions between 16:50 CET and 17:20 CET. The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation. Partner Impact/Customer Impact: • For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Intermittent Errors for Outgoing SEPA Instant Transactions

Nov <var data-var='date'>18</var>, <var data-var='time'>17:21</var> CET Resolved - A fix has been implemented by provider for an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.Nov <var data-var='date'>18</var>, <var data-var='time'>14:11</var> CET Investigating - We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

BKYC Provider Services Outage

Nov <var data-var='date'>17</var>, <var data-var='time'>11:47</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>09:38</var> CET Monitoring - A fix has been implemented by provider and we are monitoring the results Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.Nov <var data-var='date'>17</var>, <var data-var='time'>07:02</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'>17</var>, <var data-var='time'>06:26</var> CET Investigating - We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Nov <var data-var='date'>13</var>, <var data-var='time'>23:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 7</var>, <var data-var='time'>15:13</var> CET Scheduled - Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira Support portal on Nov 13th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time. Maintenance schedule: https://support.solarisbank.de → 20:00 CET - 23:00 CET Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk . Expected Customer Impact: No impact on end customer since only the Partner JIRA Support portal will be undergoing maintenance In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed. In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline. We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE We appreciate your understanding and cooperation during this maintenance activity.

Partner Jira Support Portal Maintenance

Nov <var data-var='date'>10</var>, <var data-var='time'>18:25</var> CET Resolved - Our monitoring for the provider fix shows that the identification service via IDnow should now be operating within normal levels. A limited number of users were affected, but the identification process should be successful upon their retrial. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers might have observed errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/:person_id/identifications/:id/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.Nov <var data-var='date'>10</var>, <var data-var='time'>16:56</var> CET Monitoring - We would like to inform you that we were experiencing service disruption for IDnow Identification Service due to a provider outage where Identity API endpoint returned errors for limited number of customers. A fix was implemented and service should be working within normal levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/:person_id/identifications/:id/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.

Unplanned Service Disruption - Identity Service ( IDnow )

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>30</var>, <var data-var='time'>11:59</var> CET Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment during the mentioned time frame. Partner impact: • Partners may experience delays when requesting Person Identifications which use IDnow services • Partners may experience intermittent 5xx's being returned on the below endpoint for some of our identification services Customer Impact: • End customers attempting to initiating IDnow identifications during the maintenance window may experience degraded performance and intermittent error messages being returned by the Partner application or IDnow user interfaces. Impacted endpoints: (may not be limited to) • PATCH /v1/persons/{person_id}/identifications/{id}/request • GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1request/patch • https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7bperson_id%7d~1identifications~1%7bid%7d~1idnow_attempts/get We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

IDnow Planned Maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>18:21</var> CET Completed - Please be informed that the scheduled maintenance planned for October 30, 2025, from 20:00 to 23:00 CET has been cancelled. The Help & Support portal and the Partner Jira Service Desk will remain fully available during this time. Partner impact: No impact; all portals remain accessible. Customer impact: No impact. Next steps: We will communicate a new maintenance window once rescheduled. For incidents, please continue to use the standard channels: incidents@solarisgroup.com or the 24x7 Incident Management hotline. We apologize for any confusion and appreciate your understanding. Best regards, Solaris SEOct <var data-var='date'>23</var>, <var data-var='time'>12:00</var> CEST Scheduled - Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira and Help & Support portal on October 30th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time. Maintenance schedule: https://help.solarisbank.de → 20:00 CET - 23:00 CET https://support.solarisbank.de → 20:00 CET - 23:00 CET Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk and access information via Help and Support portal Expected Customer Impact: No impact on end customer since only the Partner JIRA and Help and Support portal will be undergoing maintenance In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed. In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline. We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE We appreciate your understanding and cooperation during this maintenance activity.

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Is Solaris down?

Solaris status is UP

Lastest published events

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

PSD2 VENDOR MAINTENANCE

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Solaris Services, Components and Regions

Recent Solaris events

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

Planned Maintenance For BKYC Service Provider

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

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Issue with Scheduled Transfers (Character Limit)

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