THIS IS A SCHEDULED EVENT Dec <var data-var='date'>19</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:30</var> CET Jul <var data-var='date'> 3</var>, <var data-var='time'>17:30</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on December 19, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Planned Provider Maintenance for Saving Accounts

THIS IS A SCHEDULED EVENT Nov <var data-var='date'>21</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:30</var> CET Jul <var data-var='date'> 3</var>, <var data-var='time'>12:48</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on November 21, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>25</var>, <var data-var='time'>22:00</var> CET &nbsp;-&nbsp; Oct <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CET Oct <var data-var='date'> 1</var>, <var data-var='time'>13:42</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 25th of October 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

PLANNED MAINTENANCE FOR SOLARIS API SERVICES

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>17</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:30</var> CEST Jul <var data-var='date'> 3</var>, <var data-var='time'>12:46</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on October 17, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Sep <var data-var='date'>28</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 27th of September 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Sep <var data-var='date'>19</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on September 19, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Aug <var data-var='date'>31</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>14:26</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 30th of August 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Aug <var data-var='date'>18</var>, <var data-var='time'>10:15</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>16:53</var> CEST Monitoring - The incoming and outgoing SEPA Instant transactions service has been restored. We are currently monitoring all incoming and outgoing transactions to ensure full service stability. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. Aug <var data-var='date'>15</var>, <var data-var='time'>16:34</var> CEST Update - The fix is in place, and the outgoing SEPA Instant transactions service has been restored. Aug <var data-var='date'>15</var>, <var data-var='time'>13:09</var> CEST Update - In order to prevent any further transactions from being delayed, SEPA Instant transactions have been stopped. Partners are advised to inform customers of the change to a normal SEPA Credit Transfer. Aug <var data-var='date'>15</var>, <var data-var='time'>12:47</var> CEST Update - The provider issue linked to a data-center outage impacting connectivity to the site. https://status.core-backbone.com/ Aug <var data-var='date'>15</var>, <var data-var='time'>12:38</var> CEST Update - We are continuing to work on this issue. Aug <var data-var='date'>15</var>, <var data-var='time'>11:43</var> CEST Identified - The issue has been identified Aug <var data-var='date'>15</var>, <var data-var='time'>09:03</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>15</var>, <var data-var='time'>07:52</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>15</var>, <var data-var='time'>07:26</var> CEST Investigating - We are currently observing an increased internal rejections in outgoing and incoming SEPA Instant transactions. The issue is linked to one of our service providers. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Outage – SEPA Instant Transactions

Aug <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on August 15, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Aug <var data-var='date'> 5</var>, <var data-var='time'>21:37</var> CEST Resolved - The issue was fully resolved. We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels. Partner Impact: • Partners who initiated calls to Solaris endpoints during outage time would have experienced errors. Customer Impact: • Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s. We will share more details on the error after further investigation is performed. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:35</var> CEST Monitoring - We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels. Partner Impact: • Partners who initiated calls to Solaris endpoints during outage time would have experienced errors. Customer Impact: • Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s. We will share more details on the error after further investigation is performed. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

ELEVATED ERROR RATES ON MULTIPLE API ENDPOINTS

Jul <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:14</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 26th of July 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Jul <var data-var='date'>26</var>, <var data-var='time'>19:57</var> CEST Resolved - The issue with outgoing & incoming SEPA Instant transactions was fully resolved. Partner / Customer Impact: Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted outgoing SEPA Instant transactions. Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoints, please review the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. Jul <var data-var='date'>26</var>, <var data-var='time'>15:23</var> CEST Investigating - We are currently observing an increased rejections in outgoing and incoming SEPA Instant transactions. The issue is linked to our provider and they have been engaged to fix the issue. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Partial Outage – SEPA Instant Transactions

Jul <var data-var='date'>18</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on July 18, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>15:11</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 28th of June 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun <var data-var='date'>24</var>, <var data-var='time'>11:26</var> CEST Resolved - All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. Jun <var data-var='date'>19</var>, <var data-var='time'>17:34</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>17:41</var> CEST Identified - Dear Partners, We are experiencing a delay in card delivery. Partner & Customer Impact: • Customers might experience 2-3 days delays with physical Visa cards deliveries. Impacted Services: • Physical Visa Card Production Disclaimer: Actual customer impact experience may vary, depending on each Partner's implementation of Solaris API services. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Service Disruption Notice: Physical Visa Card Production Delayed

Jun <var data-var='date'>20</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:45</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on June 20, 2026, from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> CEST Resolved - The issue impacting incoming and outgoing SEPA Instant transactions has been fully resolved, and services are operating at normal levels. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> CEST Investigating - We are currently observing an decraese in outgoing & incoming SEPA Instant transactions clearance rates since ~ 15:34 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would observe increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks. For Incoming SEPA Instant transfers -> Partners would notice decrease in volume of incoming SEPA Instant transactions. In case of persistent error messages, Partners are advised to inform Customers of possibility of performing the usual SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Relevant Doc: Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun <var data-var='date'> 2</var>, <var data-var='time'>23:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>17:24</var> CEST Scheduled - There is a planned maintenance by our SEPA Instant Provider on 2nd of June 2026 from 23:00 CEST until 23:30 CEST that will affect the Production environment. Some users might experience issues with SEPA Instant Credit Transfers, resulting in payment failures or delays. Partner Impact: • Partner might experience intermittent issues and 5XX errors for SEPA Instant Credit Transfer API Endpoint might be observed • For Outgoing SEPA Instant transfers -> Delayed delivery for transactions which are initiated within the mentioned window • For Incoming SEPA Instant transfers -> Incoming transactions would be declined however accepted transactions might take longer time to be settled In case of persistent error messages, Partners are advised to inform Customers of possibility of performing a normal SEPA Credit Transfer as an alternative Customer Impact: • Customers might experience intermittent issues with creating and receiving SEPA Instant Credit transfer during the maintenance window • For Outgoing SEPA Instant transfers -> Sent SEPA instant transfers would be delayed. • For Incoming SEPA Instant transfers -> Users will be unable to receive SEPA instant transfers. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this planned maintenance may cause. Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

EMERGENCY SEPA INSTANT MAINTENANCE

Jun <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 31st of May 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May <var data-var='date'>25</var>, <var data-var='time'>00:41</var> CEST Resolved - The incident identified to be impacting multiple API endpoints intermittently between 23:00 CEST and 23:17 CEST on 24.05.2026, resulting in elevated API error rates has been resolved. Services have been monitored in order to ensure that all operations are running within normal service levels. Partner/Customer Impact Resolution: 5XX API error messages are no longer returned from multiple API endpoints across all services and customers will no longer receive error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. The incident has been resolved. No further updates would be provided We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform. May <var data-var='date'>24</var>, <var data-var='time'>23:22</var> CEST Identified - We are experiencing 5XXs API error messages to be returned on multiple API endpoints to our Partners starting 23:00 CEST. The issue has been mitigated as of 23:17 CEST. Partner Impact: • Partners/Customers attempting to process transactions would have experienced delays 5XXs errors while calling the below API Endpoints: • GET /v1/persons/{person_id)/accounts/{account_id} • GET /v1/accounts/{account_id)/balance • GET /v1/persons/{person_id)/accounts Customer Impact: Customers might experienced error messages while attempting to retrieve transaction information and while fetching account balance Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s. We will share more details on the error after further investigation is performed. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

ELEVATED ERROR RATES ON MULTIPLE ACCOUNTS API ENDPOINTS

May <var data-var='date'>19</var>, <var data-var='time'>16:06</var> CEST Resolved - The rejections involve participants Banks connected to RT1. We would like to confirm that, following monitoring, the outage has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>14:06</var> CEST Update - A number of other banks encountering delays in processing SEPA instants Payements, and we are closely monitoring this issue. May <var data-var='date'>19</var>, <var data-var='time'>12:42</var> CEST Identified - We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks. For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions. In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Relevant Doc: Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May <var data-var='date'>19</var>, <var data-var='time'>14:54</var> CEST Resolved - We would like to confirm that, following extensive monitoring, the outage has been fully resolved. A partial outage for Multiple cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider. Partner Impact: Anticipated failures related to all cards creation & servicing end-points. Customer Impact: Anticipated failures related to all cards servcing operations. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. May <var data-var='date'>19</var>, <var data-var='time'>11:01</var> CEST Monitoring - All affected cards services should be fully recovered and operational within normal levels by 10:20 CEST. May <var data-var='date'>19</var>, <var data-var='time'>10:53</var> CEST Identified - A partial outage for Multiple Cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider. Partner Impact: Anticipated failures related to all cards creation & servicing end-points. Customer Impact: Anticipated failures related to all cards servcing operations. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. May <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CEST Investigating - A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Partial Outage for Multiple Cards API Services

May <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>17:40</var> CEST Scheduled - A planned Maintenance from one of our provider has been scheduled on May 16, 2026, from 08:00 to 10:00 CET. As a result, certain features related to savings accounts may be temporarily affected. Expected Partners/Customers Impact : • Tax exemption operations for savings accounts will be delayed during maintenance. • Mapping Saving Accounts will be delayed during maintenance. • Savings account closure requests will be delayed during maintenance. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Following endpoints will return a 5xx : • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions • POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization • PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete. • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

May <var data-var='date'> 6</var>, <var data-var='time'>09:28</var> CEST Resolved - We are pleased to confirm that provider issue was resolved by 12:20; Service operating within normal levels. May <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> CEST Investigating - Due to an active outage on the Top Level Domain (.de) provider Denic, it is anticipated that partners may experience service disruption related to the reachability of Solaris API endpoints in the production environment (api.solarisbank.de). We will keep you informed as we continue to monitor the provider updates. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

solarisbank.de | Domain Registrar Outage (.de TLD)

Apr <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:16</var> CEST Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 26th of April 2026 between 22:00 - 23:59 CET. The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services. Expected Partner Impact: • All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window. Expected Customer Impact: • Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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