Aug <var data-var='date'>17</var>, <var data-var='time'>22:21</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Aug <var data-var='date'>17</var>, <var data-var='time'>14:38</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Aug <var data-var='date'>15</var>, <var data-var='time'>09:44</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/15 7:00 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

Regarding system incident

Aug <var data-var='date'>14</var>, <var data-var='time'>14:42</var> JST Resolved - This incident has been resolved. As the X API remains unstable, we will notify you here if the same issue occurs again. We apologize for any inconvenience. Aug <var data-var='date'>13</var>, <var data-var='time'>15:35</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/13 12:45 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

Aug <var data-var='date'>12</var>, <var data-var='time'>09:58</var> JST Resolved - Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/11 17:20 – 2026/8/12 9:00 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog. Aug <var data-var='date'>11</var>, <var data-var='time'>20:57</var> JST Update - Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. Thank you for your patience and understanding while we work to resolve this. Aug <var data-var='date'>11</var>, <var data-var='time'>16:37</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Aug <var data-var='date'>11</var>, <var data-var='time'>10:10</var> JST Investigating - Thank you for using SocialDog. Analysis functions, may be affected. We apologize for any inconvenience. 【Affected Period】 2026/8/11 9:00 (JST) – Ongoing 【Issue Details】 Analysis functions, may be affected. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

Aug <var data-var='date'>10</var>, <var data-var='time'>18:20</var> JST Resolved - Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog. Aug <var data-var='date'>10</var>, <var data-var='time'>17:11</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

Issue Accessing "Conversation Trends"

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> JST Resolved - Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog. Aug <var data-var='date'> 4</var>, <var data-var='time'>23:32</var> JST Identified - The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused. Aug <var data-var='date'> 4</var>, <var data-var='time'>22:50</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.

Engagement data for posts is currently unavailable

Aug <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> JST Resolved - Thank you for using SocialDog. Following the maintenance conducted on August 3, 2026, some features did not work as expected. The issue has now been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/8/3 23:00 - 2026/8/4 11:40 (JST) 【Affected Features】 ・RSS Auto post ・Post engagement 【What You May Need to Do】 ・RSS Auto post: Articles that were not published will not be posted automatically. Please post them manually if needed. ・Post engagement: Missing data will be retrieved automatically over time. No action is required on your part. 【Current Status】 All features are working normally. We will do our utmost to prevent similar issues from occurring.

[Resolved] Issue with RSS Auto post and Post engagement

Aug <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> JST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>16:23</var> JST Scheduled - Features that will be unavailable All features including logging in to SocialDog, as well as features such as Scheduled Posts and Slack notifications. Maintenance period 2026/8/3 23:00 - 2026/8/4 0:00 (JST)

SocialDog system maintenance

Jul <var data-var='date'>15</var>, <var data-var='time'>02:00</var> JST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>10:57</var> JST Scheduled - Features that will be unavailable All features including logging in to SocialDog, as well as features such as Scheduled Posts and Slack notifications. Maintenance period 2026/7/14 23:00 - 2026/7/15 2:00 (JST)

Jul <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> JST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:52</var> JST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:06</var> JST Update - Xの投稿が表示されない不具合が発生しています。 Analysis functions, may be affected. We apologize for any inconvenience. 【Incident Period】 2026/7/8 6:00 (JST) 〜 Present 【Affected Features】 - Analysis functions - Xの投稿一覧 【Cause】 Under investigation Jul <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> JST Investigating - Xの投稿が表示されない不具合が発生しています。 Analysis functions, may be affected. We apologize for any inconvenience.

Jun <var data-var='date'>30</var>, <var data-var='time'>14:56</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jun <var data-var='date'>30</var>, <var data-var='time'>14:33</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Jun <var data-var='date'>30</var>, <var data-var='time'>13:03</var> JST Investigating - There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

Apr <var data-var='date'>25</var>, <var data-var='time'>16:21</var> JST Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>09:12</var> JST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>13:27</var> JST Investigating - We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation

Technical Difficulties with Instagram Media Posting

Mar <var data-var='date'>24</var>, <var data-var='time'>18:12</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Mar <var data-var='date'>24</var>, <var data-var='time'>11:29</var> JST Investigating - There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

Feb <var data-var='date'> 9</var>, <var data-var='time'>21:08</var> JST Resolved - We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

[Resolved] Technical Difficulties with Mobile App Login

Jan <var data-var='date'>29</var>, <var data-var='time'>15:05</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jan <var data-var='date'>29</var>, <var data-var='time'>14:18</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Jan <var data-var='date'>29</var>, <var data-var='time'>13:42</var> JST Identified - We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidents Jan <var data-var='date'>29</var>, <var data-var='time'>12:56</var> JST Investigating - We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation

Jan <var data-var='date'>21</var>, <var data-var='time'>16:48</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jan <var data-var='date'>21</var>, <var data-var='time'>14:11</var> JST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>11:26</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Issue with Data Display and Retrieval for Certain Features

Jan <var data-var='date'>21</var>, <var data-var='time'>01:00</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jan <var data-var='date'>20</var>, <var data-var='time'>20:57</var> JST Identified - We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.

Jan <var data-var='date'>17</var>, <var data-var='time'>09:56</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jan <var data-var='date'>17</var>, <var data-var='time'>00:37</var> JST Identified - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> JST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>17:21</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/12/9 11:00 - 2025/12/9 12:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Nov <var data-var='date'>19</var>, <var data-var='time'>00:24</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Nov <var data-var='date'>18</var>, <var data-var='time'>22:31</var> JST Identified - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Nov <var data-var='date'>18</var>, <var data-var='time'>00:00</var> JST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/11/17 23:00 - 2025/11/18 00:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Nov <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Nov <var data-var='date'> 3</var>, <var data-var='time'>11:10</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Oct <var data-var='date'>31</var>, <var data-var='time'>17:56</var> JST Investigating - We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.

Sep <var data-var='date'>17</var>, <var data-var='time'>02:00</var> JST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:50</var> JST Scheduled - Features that will be unavailable All features including logging in to SocialDog, as well as features such as scheduled Tweets and Slack notifications. Maintenance period 2025/9/16 23:00 - 2025/9/17 2:00 (JST)

Aug <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> JST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>25</var>, <var data-var='time'>13:52</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying Scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/8/5 00:00 - 2025/8/5 01:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Jul <var data-var='date'> 2</var>, <var data-var='time'>01:50</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>00:53</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Jul <var data-var='date'> 1</var>, <var data-var='time'>17:49</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Jun <var data-var='date'>27</var>, <var data-var='time'>14:20</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. Jun <var data-var='date'>27</var>, <var data-var='time'>12:38</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience. Jun <var data-var='date'>27</var>, <var data-var='time'>02:38</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

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SocialDog Services, Components and Regions

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Issue Accessing "Conversation Trends"

Engagement data for posts is currently unavailable

[Resolved] Issue with RSS Auto post and Post engagement