Mar <var data-var='date'>24</var>, <var data-var='time'>18:12</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Mar <var data-var='date'>24</var>, <var data-var='time'>11:29</var> JST Investigating - There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

Regarding system incident

Feb <var data-var='date'> 9</var>, <var data-var='time'>21:08</var> JST Resolved - We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

[Resolved] Technical Difficulties with Mobile App Login

Jan <var data-var='date'>29</var>, <var data-var='time'>15:05</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jan <var data-var='date'>29</var>, <var data-var='time'>14:18</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.Jan <var data-var='date'>29</var>, <var data-var='time'>13:42</var> JST Identified - We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidentsJan <var data-var='date'>29</var>, <var data-var='time'>12:56</var> JST Investigating - We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation

Jan <var data-var='date'>21</var>, <var data-var='time'>16:48</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jan <var data-var='date'>21</var>, <var data-var='time'>14:11</var> JST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>11:26</var> JST Investigating - Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Issue with Data Display and Retrieval for Certain Features

Jan <var data-var='date'>21</var>, <var data-var='time'>01:00</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jan <var data-var='date'>20</var>, <var data-var='time'>20:57</var> JST Identified - We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.

Jan <var data-var='date'>17</var>, <var data-var='time'>09:56</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jan <var data-var='date'>17</var>, <var data-var='time'>00:37</var> JST Identified - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> JST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>28</var>, <var data-var='time'>17:21</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/12/9 11:00 - 2025/12/9 12:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

SocialDog system maintenance

Nov <var data-var='date'>19</var>, <var data-var='time'>00:24</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Nov <var data-var='date'>18</var>, <var data-var='time'>22:31</var> JST Identified - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Nov <var data-var='date'>18</var>, <var data-var='time'>00:00</var> JST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>17</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/11/17 23:00 - 2025/11/18 00:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Nov <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Nov <var data-var='date'> 3</var>, <var data-var='time'>11:10</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.Oct <var data-var='date'>31</var>, <var data-var='time'>17:56</var> JST Investigating - We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.

Sep <var data-var='date'>17</var>, <var data-var='time'>02:00</var> JST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>16</var>, <var data-var='time'>23:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 4</var>, <var data-var='time'>16:50</var> JST Scheduled - Features that will be unavailable All features including logging in to SocialDog, as well as features such as scheduled Tweets and Slack notifications. Maintenance period 2025/9/16 23:00 - 2025/9/17 2:00 (JST)

Aug <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> JST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>25</var>, <var data-var='time'>13:52</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying Scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/8/5 00:00 - 2025/8/5 01:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Jul <var data-var='date'> 2</var>, <var data-var='time'>01:50</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jul <var data-var='date'> 2</var>, <var data-var='time'>00:53</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.Jul <var data-var='date'> 1</var>, <var data-var='time'>17:49</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

Jun <var data-var='date'>27</var>, <var data-var='time'>14:20</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Jun <var data-var='date'>27</var>, <var data-var='time'>12:38</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.Jun <var data-var='date'>27</var>, <var data-var='time'>02:38</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

May <var data-var='date'>29</var>, <var data-var='time'>18:52</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidentsMay <var data-var='date'>29</var>, <var data-var='time'>17:53</var> JST Monitoring - We are closely monitoring information from X. https://docs.x.com/incidentsMay <var data-var='date'>29</var>, <var data-var='time'>08:19</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidents We are currently investigating.

May <var data-var='date'>27</var>, <var data-var='time'>18:23</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience. X(Twitter) API data updates are delayed and will be monitored.May <var data-var='date'>26</var>, <var data-var='time'>11:33</var> JST Identified - The problem with X account linkage has been resolved. We continue to monitor some APIs for ongoing errors.May <var data-var='date'>23</var>, <var data-var='time'>16:46</var> JST Update - We are continuing to investigate this issue.May <var data-var='date'>23</var>, <var data-var='time'>09:30</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidents We are currently investigating.

May <var data-var='date'>10</var>, <var data-var='time'>08:39</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.May <var data-var='date'>10</var>, <var data-var='time'>03:02</var> JST Investigating - There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidents We are currently investigating.

Apr <var data-var='date'> 7</var>, <var data-var='time'>23:35</var> JST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>23:01</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>15:51</var> JST Scheduled - Maintenance period 2025/4/7 23:00 - 2025/4/8 00:00 (JST) Affected services - Scheduled posts for "Post (Legacy)" feature - Email and Slack notifications Note: Scheduled Posts will be posted in order after maintenance has been completed.

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:27</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> JST Monitoring - The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> JST Identified - There has been a delay in getting data from X regarding the AnalyticsApr <var data-var='date'> 1</var>, <var data-var='time'>08:36</var> JST Investigating - We are experiencing an issue with the X API, which is causing some posts to fail. We are currently investigating the cause. We apologize for any inconvenience.

Mar <var data-var='date'>12</var>, <var data-var='time'>11:28</var> JST Resolved - There was a slowdown in response time due to a sudden increase in load on the log system. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2025/3/12 10:06（JST）- 2025/3/12 10:57（JST） 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・High load on web server.Mar <var data-var='date'>12</var>, <var data-var='time'>10:41</var> JST Investigating - We are currently experiencing difficulties accessing our site. We sincerely apologize for any inconvenience caused.

We are experiencing connectivity issues with our site

Mar <var data-var='date'>11</var>, <var data-var='time'>16:13</var> JST Resolved - The incident is now resolved. We apologize for any inconvenience.Mar <var data-var='date'>11</var>, <var data-var='time'>10:17</var> JST Monitoring - We are monitoring the situation and appreciate your patience.Mar <var data-var='date'>11</var>, <var data-var='time'>01:54</var> JST Identified - There is a problem with the link function with X (Twitter). We apologize for any inconvenience caused. [Incident period] ・2025/3/10 18:44 to now (JST) [Features affected] ・Scheduled posts ・RSS Auto post ・Other functions that link with X (Twitter) [Cause] Due to X API failure

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:08</var> JST Resolved - We recently experienced issues with some data updates and post processing. The issue has now been resolved. We apologize for any inconvenience caused. [Incident period] ・2025/3/3 15:57 - 2025/3/3 16:51 (JST) [Features affected] ・Scheduled posts for "Post (Legacy)" feature ・RSS Auto post ・Post engagement [Cause] ・A temporary communication issue occurred with our internal data processing service [Current status] ・Posts scheduled during the incident period are being published sequentially ・RSS posts and post engagement data have resumed processingMar <var data-var='date'> 3</var>, <var data-var='time'>16:31</var> JST Investigating - 現在、一部のデータ更新および投稿処理に障害が発生しております。 ご迷惑をおかけし申し訳ございません。 ■発生日時 3月3日（月）16時頃より ■障害内容 ・データ更新処理、RSS投稿など一部の投稿が正常に処理されない ■対応状況 現在、影響範囲の特定、及び復旧作業を進めております。 復旧の見込みが立ち次第、あらためてご案内いたします。

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> JST Completed - 【Notice of Cancellation of System Maintenance】 The system maintenance previously scheduled for February 4, 2025, from 22:00 (JST) has been canceled. SocialDog will be available as usual during the period that was scheduled for maintenance. There will be no impact on scheduled posts or Slack notifications. We apologize for any inconvenience this change may cause. Thank you for your continued support of SocialDog.Jan <var data-var='date'>31</var>, <var data-var='time'>19:36</var> JST Update - Some of the contents have been updated.Jan <var data-var='date'>31</var>, <var data-var='time'>19:35</var> JST Update - Some of the contents have been updated.Jan <var data-var='date'>31</var>, <var data-var='time'>19:34</var> JST Scheduled - Thank you for using SocialDog. We will be performing system maintenance on our web servers during the period below. During this time, SocialDog services will be temporarily unavailable. 【Unavailable Features】 Features accessed through the SocialDog interface, such as: ・Logging into SocialDog (both website and mobile app) ・Creating or modifying scheduled Posts ・Other settings made directly on the website or mobile app 【Maintenance Period】 2025/2/4 22:00 - 2025/2/5 00:00 (JST) Features such as scheduled Posts and Slack notifications will continue to operate without delay during the maintenance period. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Jan <var data-var='date'>28</var>, <var data-var='time'>05:00</var> JST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>28</var>, <var data-var='time'>04:00</var> JST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>22</var>, <var data-var='time'>15:43</var> JST Scheduled - Features that will be unavailable All features including logging in to SocialDog, as well as features such as scheduled Tweets and Slack notifications. Note: Scheduled Tweets will be posted in order after maintenance has been completed. Maintenance period 2025/1/28 4:00 - 2025/1/28 5:00 (JST)

Jan <var data-var='date'>27</var>, <var data-var='time'>10:18</var> JST Resolved - Update: Data retrieval is confirmed working for connected accounts have more than 100 followers.Jan <var data-var='date'>22</var>, <var data-var='time'>18:10</var> JST Investigating - We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved. We are investigating, but the issue appears to be related to Instagram API service availability. Scope of Impact: Users who have connected Instagram accounts and have more than 100 followers.

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Is SocialDog down?

SocialDog status is UP

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[Resolved] Technical Difficulties with Mobile App Login

Regarding system incident

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[Resolved] Technical Difficulties with Mobile App Login

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Issue with Data Display and Retrieval for Certain Features

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