Oct <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> UTC Resolved - Current status: We've coordinated with our third-party provider who implemented a fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in. Incident start time: 11:55 UTC October 06, 2026 Incident end time: 14:29 UTC October 06, 2026 Preliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that loaded indefinitely and connection errors. A root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days. Oct <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> UTC Monitoring - Current status: A third-party network provider reported that they are implementing a fix for the connectivity problems, and we have since observed signs of recovery in our health checks. We’ll continue to monitor the environment until we’re confident all services are functioning properly. We’ll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may have seen pages that loaded indefinitely. Customers in other regions who connected from certain locations, including parts of the Middle East, may have seen an “Origin is unreachable” error. This depended on where the user was connecting from, not on which region the account was hosted in. Incident start time: 11:55 UTC October 06, 2026 Incident end time: 14:29 UTC October 06, 2026 Preliminary root cause: A network issue with a third-party edge network provider affected the routing of some Snowsight traffic between certain customer locations and the affected regions, resulting in pages that loaded indefinitely and connection errors. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:44</var> UTC Investigating - Current status: We're investigating an issue affecting user connections to Snowflake. We've narrowed our investigation to network connectivity between certain customer locations and the affected regions, and we've engaged third-party providers to assist. We're continuing to investigate the issue and will provide another update within 1 hour. Customer experience: Accounts hosted in Azure UAE North (azuaenorth) may see pages that load indefinitely. Customers in other deployments who connect from certain locations, including parts of the Middle East may see an “Origin is unreachable” error (Cloudflare error 523). This depends on where the user is connecting from, not on which region the account is hosted in. ETA: An ETA is not yet available. We'll provide one as soon as possible. because impact depends on where users connect from rather than where their account is hosted, we do not recommend failing over to another region, as it would not be expected to resolve the issue. Workaround: For customers affected by the "Origin is unreachable" error (Cloudflare error 523) when connecting from the Middle East or Israel, accessing Snowsight through a VPN that routes traffic through an exit location outside the affected area may restore access. Customers can also use programmatic access (drivers, connectors, SQL clients), which is not affected. Incident start time: 11:55 UTC October 06, 2026

INC20000263

Sep <var data-var='date'>27</var>, <var data-var='time'>03:16</var> UTC Resolved - Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 00:25 UTC September 27, 2026 Incident end time: 01:00 UTC September 27, 2026 Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details. A root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days. Sep <var data-var='date'>27</var>, <var data-var='time'>02:15</var> UTC Monitoring - Current status: We identified an issue with our third-party cloud platform that caused impact to Snowflake services. We've coordinated with our third-party cloud platform to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 00:25 UTC September 27, 2026 Incident end time: 01:00 UTC September 27, 2026 Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details.

INC20000239

Sep <var data-var='date'>26</var>, <var data-var='time'>00:20</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. Most impact was resolved by 22:59 UTC, with the remaining backlog for scheduled and serverless task execution fully clearing by 23:43 UTC. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data, and may have been unable to connect to Snowflake via private connectivity, such as AWS PrivateLink. Additionally, they may have been unable to continuously stream data into Snowflake using Snowpipe Streaming, and customers using scheduled or serverless tasks may have experienced delayed task execution. Incident start time: 22:35 UTC September 25, 2026 Incident end time: 23:43 UTC September 25, 2026 Preliminary root cause: Our internal metadata database infrastructure in the affected region became unavailable, resulting in connectivity failures across multiple Snowflake services. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days. Sep <var data-var='date'>25</var>, <var data-var='time'>23:26</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data, and may have been unable to connect to Snowflake via private connectivity, such as AWS PrivateLink. Additionally, they may have been unable to continuously stream data into Snowflake using Snowpipe Streaming. Incident start time: 22:35 UTC September 25, 2026 Incident end time: 22:59 UTC September 25, 2026 Preliminary root cause: Our internal metadata database infrastructure in the affected region became unavailable, resulting in connectivity failures across multiple Snowflake services. Sep <var data-var='date'>25</var>, <var data-var='time'>23:00</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data, and may be unable to connect to Snowflake via private connectivity, such as AWS PrivateLink. Additionally, they may be unable to continuously stream data into Snowflake using Snowpipe Streaming.

INC20000237

Sep <var data-var='date'>14</var>, <var data-var='time'>06:09</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. Incident start time: 22:22 UTC September 13, 2026 Incident end time: 05:18 UTC September 14, 2026 Preliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days. Sep <var data-var='date'>14</var>, <var data-var='time'>05:40</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. Incident start time: 23:35 UTC September 13, 2026 Incident end time: 05:18 UTC September 14, 2026 Preliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake. Sep <var data-var='date'>14</var>, <var data-var='time'>05:18</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the affected deployments may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 23:35 UTC September 13, 2026 Sep <var data-var='date'>14</var>, <var data-var='time'>04:48</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers in the affected regions may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, query execution failures, and errors managing data. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 23:35 UTC September 13, 2026

INC20000217

Sep <var data-var='date'>11</var>, <var data-var='time'>13:19</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowsight, and may have receive an error message such as "Something went wrong." This issue was intermittent and did not affect all users; affected users may also have experienced issues executing queries or managing data. Incident start time: 05:00 UTC September 11, 2026 Incident end time: 11:15 UTC September 11, 2026 Preliminary root cause: A configuration update to infrastructure components responsible for authorizing incoming network traffic caused the components to restrict this traffic. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days. Sep <var data-var='date'>11</var>, <var data-var='time'>11:24</var> UTC Update - Current status: We've identified additional impact in the AWS - Asia Pacific (Tokyo) region, in which we've applied the same fix for this issue. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowsight, and may have receive an error message such as "Something went wrong." This issue was intermittent and did not affect all users; affected users may also have experienced issues executing queries or managing data. Incident start time: 05:00 UTC September 11, 2026 Incident end time: 11:15 UTC September 11, 2026 Preliminary root cause: A configuration update to infrastructure components responsible for authorizing incoming network traffic caused the components to restrict this traffic. Sep <var data-var='date'>11</var>, <var data-var='time'>09:27</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to sign in to Snowsight, and may have receive an error message such as "Something went wrong." This issue was intermittent and did not affect all users; affected users may also have experienced issues executing queries or managing data. Incident start time: 05:00 UTC September 11, 2026 Incident end time: 08:45 UTC September 11, 2026 Preliminary root cause: A configuration update to infrastructure components responsible for authorizing incoming network traffic caused the components to restrict this traffic. Sep <var data-var='date'>11</var>, <var data-var='time'>09:08</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may be unable to sign in to Snowsight, and may receive an error message such as "Something went wrong." This issue is intermittent and does not affect all users; affected users may also experience issues executing queries or managing data. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 05:00 UTC September 11, 2026 Sep <var data-var='date'>11</var>, <var data-var='time'>08:12</var> UTC Update - Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may be unable to sign in to Snowsight, and may receive an error message such as "Something went wrong." This issue is intermittent and does not affect all users; affected users may also experience issues executing queries or managing data. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 05:00 UTC September 11, 2026 Sep <var data-var='date'>11</var>, <var data-var='time'>07:44</var> UTC Update - Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 05:00 UTC September 11, 2026 Sep <var data-var='date'>11</var>, <var data-var='time'>07:18</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. Incident start time: 05:00 UTC September 11, 2026

INC20000213

Sep <var data-var='date'> 9</var>, <var data-var='time'>23:51</var> UTC Resolved - Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Workaround: There were no available workarounds for this issue. Incident start time: 21:26 UTC September 09, 2026 Incident end time: 21:55 UTC September 09, 2026 Preliminary root cause: A subset of our metadata database infrastructure became unavailable, resulting in failures across multiple Snowflake services. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:48</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Workaround: There were no available workarounds for this issue. Incident start time: 21:26 UTC September 09, 2026 Incident end time: 21:55 UTC September 09, 2026 Preliminary root cause: A subset of our metadata database infrastructure became unavailable, resulting in failures across multiple Snowflake services. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:08</var> UTC Identified - Current status: We've identified the source of the issue, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. ETA: Our current estimate is that service will be restored within 15-30 minutes. Incident start time: 21:26 UTC September 09, 2026 Sep <var data-var='date'> 9</var>, <var data-var='time'>21:53</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. Incident start time: 21:26 UTC September 09, 2026

INC20000211

Sep <var data-var='date'> 4</var>, <var data-var='time'>10:10</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Workaround: There were no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026 Incident end time: 08:30 UTC September 04, 2026 Preliminary root cause: A configuration update to infrastructure components responsible for authorizing incoming network traffic caused the components to restrict this traffic. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> UTC Monitoring - Current status: We've implemented the fix for this issue by rolling back a configuration update to the underlying infrastructure. Our telemetry and internal validations indicate that service has been restored. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Workaround: There were no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026 Incident end time: 08:30 UTC September 04, 2026 Preliminary root cause: A configuration update to infrastructure components responsible for authorizing incoming network traffic caused the components to restrict this traffic. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:35</var> UTC Update - Current status: We're continuing to actively investigate the issue with Snowflake Data Cloud. The specific focus at this time is on infrastructure components responsible for authorizing incoming traffic. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026 Sep <var data-var='date'> 4</var>, <var data-var='time'>08:05</var> UTC Update - Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026 Sep <var data-var='date'> 4</var>, <var data-var='time'>07:34</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:00 UTC September 04, 2026

INC20000199

Sep <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowflake Cowork, and may have seen a message indicating that sign-in was unsuccessful. All other Snowflake features were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 00:00 UTC September 01, 2026 Incident end time: 11:55 UTC September 01, 2026 Preliminary root cause: An update to the underlying database objects responsible for managing CoWork sign-on mechanisms experienced a configuration error which resulted in the symptoms observed. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:44</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to sign in to Snowflake Cowork, and may have seen a message indicating that sign-in was unsuccessful. All other Snowflake features were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 00:00 UTC September 01, 2026 Incident end time: 11:55 UTC September 01, 2026 Preliminary root cause: An update to the underlying database objects responsible for managing CoWork sign-on mechanisms experienced a configuration error which resulted in the symptoms observed. Sep <var data-var='date'> 1</var>, <var data-var='time'>11:36</var> UTC Update - Current status: We've identified the source of the issue, and are continuing the deployment of the fix to restore service. The majority of our customers should now be able to sign back into Snowflake Cowork. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to sign in to Snowflake Cowork, and may see a message indicating that sign-in was unsuccessful. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 00:00 UTC September 01, 2026 Sep <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to sign in to Snowflake Cowork, and may see a message indicating that sign-in was unsuccessful. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 00:00 UTC September 01, 2026 Sep <var data-var='date'> 1</var>, <var data-var='time'>09:58</var> UTC Investigating - Current status: We're investigating an issue affecting sign-ins to Snowflake Cowork. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to sign in to Snowflake Cowork, and may see a message indicating that sign-in was unsuccessful. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 00:00 UTC September 01, 2026

INC20000190

Aug <var data-var='date'>31</var>, <var data-var='time'>19:44</var> UTC Resolved - Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple core Snowflake services and features, including signing in to Snowsight, executing queries, loading and unloading data, and using Snowpark Container Services. Some customers may have also experienced delays with Snowpipe Streaming ingestion and elevated error rates when accessing Snowsight. The majority of impact was resolved at 17:25 UTC; however, some customers may have continued to experience some residual errors or increased latency until approximately 18:10 UTC. Incident start time: 16:58 UTC August 31, 2026 Incident end time: 18:10 UTC August 31, 2026 Preliminary root cause: A recent configuration change degraded backend processing due to a compatibility issue with how the affected systems handled requests. As a result, the infrastructure experienced resource contention and subsequent impact to multiple Snowflake services and features. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>31</var>, <var data-var='time'>18:45</var> UTC Monitoring - Current status: We've implemented a fix to address the residual impact, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple core Snowflake services and features, including signing in to Snowsight, executing queries, loading and unloading data, and using Snowpark Container Services. Some customers may have also experienced delays with Snowpipe Streaming ingestion and elevated error rates when accessing Snowsight. The majority of impact was resolved at 17:25 UTC; however, some customers may have continued to experience some residual errors or increased latency until approximately 18:10 UTC. Incident start time: 16:58 UTC August 31, 2026 Incident end time: 18:10 UTC August 31, 2026 Preliminary root cause: A recent change on the affected infrastructure inadvertently resulted in an increase in resource contention and subsequent impact to multiple Snowflake services and features. Aug <var data-var='date'>31</var>, <var data-var='time'>17:59</var> UTC Update - Current status: We are continuing to monitor service recovery, and have confirmed that the majority of service impact has been resolved as of 17:25 UTC with some residual impact to Snowsight access and Snowpipe Streaming. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. ETA: Most services have returned to a healthy state. We expect any residual impact to Snowsight access and Snowpipe Streaming to be resolved within the next hour. Incident start time: 16:58 UTC August 31, 2026 Aug <var data-var='date'>31</var>, <var data-var='time'>17:31</var> UTC Identified - Current status: We identified and have since reverted a problematic change as a potential mitigation. Initial telemetry indicates that the service is recovering. We will continue to monitor to confirm recovery. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. ETA: Customers should be starting to see recovery, and our current estimate is that service will be restored within 1 hour. Aug <var data-var='date'>31</var>, <var data-var='time'>17:20</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

INC20000188

Oct <var data-var='date'> 1</var>, <var data-var='time'>22:29</var> UTC Update - Current status: Since our last update, we have seen periods of improved provisioning performance while preserving available compute resources and coordinating closely with our third-party cloud provider. Resource availability remains constrained and variable, and provisioning delays or failures may still occur. The provider continues to project improved resource availability in the specified region by the end of October. We will provide another update within 7 days, or sooner if there is a material change. Customer experience: Customers in the specified region may still encounter delays, timeouts, or failures when running Snowpark Container Services workloads, including starting or resuming Notebooks, provisioning or resuming compute pools, and setting up OpenFlow runtimes. Virtual Warehouses: Customers using second generation (Gen2) warehouses may experience delays or intermittent failures when starting or resuming their warehouses, which can extend query run times or delay completion of data pipelines. Warehouses that are already running are generally less affected. ETA: Based on information from our third-party cloud platform provider, we currently expect additional compute resources to become available in the specified region by late October, although the benefit may vary by workload. We'll provide an updated ETA if that timeline changes. Workaround: While we remain focused on reducing provisioning times and building on measures that have already shown improvement, we recommend the following actions, where feasible for affected customers. -Delay migrating warehouse-based Notebooks to SPCS where possible. -For customers experiencing Gen2 warehouse start or resume delays, and where appropriate for their workload, moving the affected warehouse to Gen1 may provide short-term relief. Gen1 warehouses are not affected by this capacity constraint, but Gen1 capacity is limited and performance characteristics may differ. -Contact Snowflake Support for case-by-case assistance with SPCS compute-pool failures. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform is experiencing constrained compute capacity in the specified region, limiting the availability of compute resources for Snowpark Container Services and causing delays or failures when provisioning or resuming virtual warehouses. Sep <var data-var='date'>24</var>, <var data-var='time'>23:13</var> UTC Update - Current status: We've received an update from our third-party cloud provider that improvement for resource availability in this region is now projected by the end of October. In the meantime, we’re continuing our efforts to reduce virtual warehouse provisioning times, building on measures that have already shown improvement. In parallel, we’re preserving available compute resources and continuing to closely coordinate with our third-party cloud provider on resource availability updates in the specified region. Resource availability continues to vary with demand, and provisioning delays or failures may still occur. We’ll provide another update within 7 days. Customer experience: Over the past few weeks, we've seen periods of fewer failures as we continue working to preserve available compute resources. However, resource availability at our third-party cloud provider remains constrained. Customers in the specified region may still encounter failures, timeouts, or delays when running Snowpark Container Services workloads, including starting or resuming Notebooks and provisioning or resuming compute pools. Creating additional workloads in new accounts adds to demand for these limited resources. Customers setting up Snowpark Container Services services or jobs, or Openflow runtimes, in those accounts may therefore encounter more frequent provisioning failures or be unable to complete setup. Customers using second generation (Gen2) warehouses may also continue to experience delays or intermittent failures when starting or resuming their warehouses, which can extend query run times or delay completion of data pipelines. ETA: Our third-party cloud platform provider remains committed to making additional compute resources available, which are now projected to be ready by late-October. We'll provide an updated ETA if that timeline changes. Workaround: Customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Customers experiencing virtual warehouse resume delays can migrate affected warehouses to first generation (Gen1) using ALTER WAREHOUSE <warehouse_name> SET GENERATION = '1';. Gen1 warehouses are not affected by this capacity constraint. This is a short-term mitigation; Gen1 capacity is limited and performance characteristics may differ. There are currently no general workarounds available for Snowpark Container Services compute pool impact. Customers with specific compute pool failures should contact Snowflake Support for case-by-case assistance. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, causing limited availability of compute resources for Snowpark Container Services and delays or failures when provisioning or resuming virtual warehouses in the specified region. Sep <var data-var='date'>17</var>, <var data-var='time'>23:04</var> UTC Update - Current status: We've taken additional steps with our warehouse team to reduce provisioning latencies for virtual warehouses, and we've observed some improvement in provisioning latencies as a result. Resource availability remains variable and correlated to overall demand, with some intermittent delays occurring during high-volume times. We're continuing to work closely with our warehouse team to maintain available capacity and keep provisioning times low. Our third-party cloud platform provider has indicated that the additional compute capacity remains on track, and we're continuing to coordinate with them to restore the needed capacity. We'll provide another update within 7 days. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. Additionally, starting from 04:00 UTC September 04, 2026, customers hosted in the specified region with workloads on second generation (Gen2) warehouses may experience delays or intermittent failures when resuming or starting virtual warehouses. This may result in longer than expected query run times or delays in completing data pipelines. Warehouses that are already running are largely unaffected. ETA: Based on information from our third-party cloud platform provider, we expect additional compute resources to become available in the specified region by mid-October. We'll provide an updated ETA as we receive more information. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. For customers experiencing impact to virtual warehouses, and who have already performed a failover, we recommend remaining in the alternate region until we have received additional capacity allocation from the third-party provider. Customers who are continuing to experience impact to virtual warehouses may see additional relief by migrating workloads to first generation (Gen1) warehouses, which remain less impacted by this issue. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform provider is experiencing constrained compute capacity, affecting compute resource provisioning, and causing limited availability of compute resources as well as delays and intermittent failures when resuming or starting virtual warehouses in the specified region. Sep <var data-var='date'>11</var>, <var data-var='time'>00:04</var> UTC Update - Current status: Our third-party cloud platform provider has informed us that they expect to be able to provide additional capacity allocation by mid-October. In the meantime, we are working to preserve compute resources available to us, reduce non-essential resource consumption, and investigate any alternative methods to further reduce impact. Resource availability remains variable and correlated to overall demand, with some intermittent delays occurring during high-volume times. We'll provide another update by 23:00 UTC September 17, 2026. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. Additionally, starting from 04:00 UTC September 04, 2026, customers hosted in the specified region with workloads on second generation (Gen2) warehouses may experience delays or intermittent failures when resuming or starting virtual warehouses. This may result in longer than expected query run times or delays in completing data pipelines. Warehouses that are already running are largely unaffected. ETA: Based on information from our third-party cloud platform provider, we anticipate a solution in mid-October. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. For customers experiencing impact to virtual warehouses, and who have already performed a failover, we recommend remaining in the alternate region until we have received additional capacity allocation from the third-party provider. Customers who are continuing to experience impact to virtual warehouses may see additional relief by migrating workloads to first generation (Gen1) warehouses, which remain less impacted by this issue. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform provider is experiencing constrained compute capacity, affecting compute resource provisioning, and causing limited availability of compute resources as well as delays and intermittent failures when resuming or starting virtual warehouses in the specified region. Sep <var data-var='date'> 7</var>, <var data-var='time'>23:50</var> UTC Update - Current status: We've made additional adjustments to further reduce non-essential resource consumption and preserve available compute resources in the specified region. We're continuing to develop a software update to enable additional compute resources, and our other mitigation actions remain in place. We're also continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services. We'll provide another update within 7 days. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. ETA: Based on information from our third-party cloud platform provider, we expect this capacity constraint to persist for several more months. We'll provide an updated ETA as we receive more information. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region. Aug <var data-var='date'>31</var>, <var data-var='time'>23:36</var> UTC Update - Current status: We have taken additional steps to preserve available compute resources in the specified region, including adjusting compute pool scaling to reduce non-essential resource consumption. We continue to prioritize available resources for Business Critical Edition accounts, and non-essential maintenance operations in the specified region remain paused. The software update to enable additional compute resources for Snowpark Container Services in the specified region is in the testing and validation stage. We continue to be in contact with our third-party cloud platform, and we'll provide another update by 00:00 UTC September 8, 2026. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region. Aug <var data-var='date'>28</var>, <var data-var='time'>23:16</var> UTC Update - Current status: We're continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services in the specified region. In parallel, we are taking the following steps to mitigate impact: - We have implemented capacity prioritization measures to help ensure available resources are directed to Business Critical tier accounts. - We are working to expand the set of instance types available for compute pool provisioning through a software update, which is currently in an expedited release process. - We have paused non-essential maintenance operations and internal workloads in the affected region to preserve available capacity. While we are in continuous contact with the provider, we expect the provider efforts to continue into next week, as such, the next update will be on Monday August 31, end of business day. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region. Aug <var data-var='date'>28</var>, <var data-var='time'>00:07</var> UTC Identified - Current status: We've determined that a capacity constraint at our third-party cloud platform has limited the availability of compute resources in the specified region. We're actively working to identify and implement alternative compute options to reduce impact for affected customers while our third-party cloud platform works to restore availability. We are in continuous contact with our third-party cloud platform, and we'll provide another update within 24 hours. Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures or timeouts when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A capacity constraint at our third-party cloud platform is limiting the availability of compute resources in the affected region.

INC20000150

Aug <var data-var='date'>27</var>, <var data-var='time'>20:26</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts. Incident start time: 18:21 UTC August 27, 2026 Incident end time: 19:34 UTC August 27, 2026 Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>27</var>, <var data-var='time'>19:54</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have experienced connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Affected users may have encountered connection errors or timeouts. Incident start time: 18:21 UTC August 27, 2026 Incident end time: 19:34 UTC August 27, 2026 Preliminary root cause: A recent change intended to improve load balancer infrastructure health checks inadvertently introduced a configuration issue, which affected how private connectivity traffic was processed and resulted in connection failures. Once identified, we cycled the unhealthy infrastructure, restoring service. Aug <var data-var='date'>27</var>, <var data-var='time'>19:22</var> UTC Identified - Current status: We've identified the source of the issue, and we're implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts. ETA: Our current estimate is that service will be fully restored within 1 hour. Incident start time: 18:21 UTC August 27, 2026 Aug <var data-var='date'>27</var>, <var data-var='time'>19:05</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may experience connectivity issues when attempting to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts.

INC20000182

Aug <var data-var='date'>25</var>, <var data-var='time'>04:35</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>25</var>, <var data-var='time'>04:10</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region. Aug <var data-var='date'>25</var>, <var data-var='time'>03:53</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026

INC20000175

Aug <var data-var='date'>24</var>, <var data-var='time'>18:03</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to remain logged in to Snowsight, experiencing immediate logout after successful authentication. Incident start time: 14:47 UTC August 24, 2026 Incident end time: 17:21 UTC August 24, 2026 Preliminary root cause: A system configuration change caused an outdated application version to be deployed, resulting in authentication session failures. Once identified, the configuration was corrected to restore the proper application version. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>24</var>, <var data-var='time'>17:37</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to remain logged in to Snowsight, experiencing immediate logout after successful authentication. Workaround: There were no available workarounds for this issue. Incident start time: 14:47 UTC August 24, 2026 Incident end time: 17:21 UTC August 24, 2026 Preliminary root cause: A system configuration change caused an outdated application version to be deployed, resulting in authentication session failures. Once identified, the configuration was corrected to restore the proper application version. Aug <var data-var='date'>24</var>, <var data-var='time'>17:17</var> UTC Update - Current status: We're in the process of implementing a fix for this issue. We'll provide an update within the next 60 minutes. Customer experience: Customers hosted in the specified region may be unable to remain logged in to Snowsight, experiencing immediate logout after successful authentication. An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are no available workarounds for this issue. Incident start time: 15:00 UTC August 24, 2026 Aug <var data-var='date'>24</var>, <var data-var='time'>16:53</var> UTC Identified - Current status: We've identified an issue with a system configuration that is causing authentication problems in Snowsight, and we're developing and implementing a fix to restore service. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to remain logged in to Snowsight, experiencing immediate logout after successful authentication. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 15:00 UTC August 24, 2026 Aug <var data-var='date'>24</var>, <var data-var='time'>16:22</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. Workaround: There are currently no available workarounds for this issue. Incident start time: 15:00 UTC August 24, 2026

INC20000173

Aug <var data-var='date'>20</var>, <var data-var='time'>15:43</var> UTC Resolved - Current status: The third-party cloud platform confirmed that the mitigation was complete, and its automated recovery system appears to have initiated. We independently monitored the environment and verified that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Other connection methods were unaffected. Incident start time: 13:25 UTC August 20, 2026 Incident end time: 14:10 UTC August 20, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual networking infrastructure issue, preventing customers from connecting to Snowflake via private connectivity solutions, such as PrivateLink. While we suspect that this issue may be a recurrence of a third-party cloud platform virtual networking problem, we remain closely engaged with our third-party cloud platform as they perform their own investigation into the underlying root cause of the issue. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 10 business days. Aug <var data-var='date'>20</var>, <var data-var='time'>14:39</var> UTC Monitoring - Current status: We've coordinated with our third-party cloud platform, which has implemented a mitigation for this issue. We will continue to monitor the environment until we're confident that all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Other connection methods were unaffected. Incident start time: 13:25 UTC August 20, 2026 Incident end time: 14:10 UTC August 20, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual networking infrastructure issue, preventing customers from connecting to Snowflake via private connectivity solutions, such as PrivateLink. Aug <var data-var='date'>20</var>, <var data-var='time'>14:19</var> UTC Identified - Current status: We're investigating an issue with Snowflake Data Cloud. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 13:25 UTC August 20, 2026 Aug <var data-var='date'>20</var>, <var data-var='time'>13:47</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 13:25 UTC August 20, 2026

INC20000168

Aug <var data-var='date'>18</var>, <var data-var='time'>14:51</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customers may have seen the following: “Internal Server error: You may need to start a new chat.” All other Snowflake features were not impacted. Incident start time: 11:20 UTC August 18, 2026 Incident end time: 13:45 UTC August 18, 2026 Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>18</var>, <var data-var='time'>13:55</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may have been unable to use Cortex Code in Snowsight and may have seen the following error message: "Internal Server error: You may need to start a new chat." All other Snowflake features are not impacted. Incident start time: 11:20 UTC August 18, 2026 Incident end time: 13:45 UTC August 18, 2026 Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable. Aug <var data-var='date'>18</var>, <var data-var='time'>13:33</var> UTC Identified - Current status: We've identified an issue with container scheduling in our compute infrastructure that is affecting AI and ML functionality, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to use Cortex Code in Snowsight and may see the following error message: "Internal Server error: You may need to start a new chat." All other Snowflake features are not impacted. ETA: Our current estimate is that service will be restored within 30 minutes. Incident start time: 11:20 UTC August 18, 2026 Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable. Aug <var data-var='date'>18</var>, <var data-var='time'>12:58</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may experience issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customer may see the following: “Internal Server error: You may need to start a new chat.”. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Incident start time: 11:10 UTC August 18, 2026

INC20000163

Aug <var data-var='date'>14</var>, <var data-var='time'>19:35</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may be unable to access or use Snowsight and may observe "503 Service Unavailable" errors. Incident start time: 17:05 UTC August 14, 2026 Incident end time: 18:12 UTC August 14, 2026 Preliminary root cause: A routine system configuration change intended to optimize performance caused elevated latency in the metadata layer, resulting in service disruptions. Once identified, the configuration was reverted and affected service infrastructure was restarted to restore service. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>14</var>, <var data-var='time'>18:30</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to access or use Snowsight and may have seen "503 Service Unavailable" errors. Incident start time: 17:05 UTC August 14, 2026 Incident end time: 18:12 UTC August 14, 2026 Preliminary root cause: A routine system configuration change intended to optimize performance caused elevated latency in the metadata layer, resulting in service disruptions. Once identified, the configuration was reverted and affected service infrastructure was restarted to restore service. Aug <var data-var='date'>14</var>, <var data-var='time'>17:58</var> UTC Identified - Current status: We've identified a system configuration issue affecting Snowsight, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to access or use Snowsight and may observe "503 Service Unavailable" errors. ETA: Our current estimate is that service will be restored within 30 minutes. Workaround: There are currently no available workarounds for this issue. Incident start time: 17:05 UTC August 14, 2026 Aug <var data-var='date'>14</var>, <var data-var='time'>17:29</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features using Snowsight. Affected users may be unable to sign in and may observe "503 Service Unavailable" errors. Incident start time: 17:05 UTC August 14, 2026

INC20000158

Aug <var data-var='date'>14</var>, <var data-var='time'>16:28</var> UTC Resolved - Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'>14</var>, <var data-var='time'>15:19</var> UTC Monitoring - Current status: We've identified an issue that caused elevated error rates for Snowsight availability, and we've validated that service health has returned to normal following action by automated recovery systems. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions.

INC20000157

Aug <var data-var='date'> 5</var>, <var data-var='time'>15:49</var> UTC Resolved - Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been intermittently unable to use CoCo services through Snowsight. Users may have seen an "Internal Server Error" when interacting with the service. All other Snowflake features were not impacted. Incident start time: 11:40 UTC August 05, 2026 Incident end time: 15:00 UTC August 05, 2026 Preliminary root cause: An underlying system component supporting Cortex services experienced failures due to connectivity issues with the file system, resulting in intermittent customer impact. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> UTC Monitoring - Current status: We've completed implementing our fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may have been intermittently unable to use CoCo services through Snowsight. Users may have received an "Internal Server Error" when interacting with the service. All other Snowflake features were not impacted. Incident start time: 11:40 UTC August 05, 2026 Incident end time: 15:00 UTC August 05, 2026 Preliminary root cause: An underlying system component supporting Cortex services experienced failures due to connectivity issues with the file system, resulting in intermittent customer impact. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC Identified - Current status: We've identified an issue with the underlying infrastructure supporting CoCo services, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to use CoCo services through Snowsight. Users may receive an "Internal Server Error" when interacting with the service. All other Snowflake features are not impacted. ETA: Our current estimate is that service will be restored within 30 minutes. Incident start time: 11:40 UTC August 05, 2026 Preliminary root cause: An underlying system component supporting CoCo services experienced failures, resulting in customer impact. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> UTC Investigating - Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We're investigating a portion of infrastructure that appears unhealthy to develop a mitigation plan. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may be experiencing issues using CoCo through Snowsight. Users may receive an "Internal Server Error," when interacting with the service.

INC20000139

Aug <var data-var='date'> 3</var>, <var data-var='time'>20:58</var> UTC Resolved - Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to start, resume, or manage virtual warehouses. The impact occurred during the periods of 13:33 to 15:20 UTC, and 16:05 to 16:36 UTC on August 03, 2026. Virtual warehouses may have appeared as stuck in the associated state. Existing warehouses that were already running may have been unaffected. Customers may also have seen queued or delayed queries for workloads running on affected warehouses. Additionally, some serverless tasks may have experienced residual queuing or failures until the backlog of requests which accumulated during the impact windows was processed. Incident start time: 13:33 UTC August 03, 2026 Incident end time: 16:36 UTC August 03, 2026 Preliminary root cause: A Cloud Services component responsible for virtual warehouse management became unhealthy. This caused failures in the internal workflows used to allocate and manage compute resources for warehouse start and resume operations, resulting in customer impact. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'> 3</var>, <var data-var='time'>18:15</var> UTC Update - Current status: We've confirmed that our service has remained stable since 16:35 UTC, following our mitigation action; however, we're continuing to monitor the environment to confirm that the affected functionality continues to work as expected. Customer experience: Customers hosted in the specified region may have been unable to start, resume, or manage virtual warehouses. Virtual warehouses may have appeared as stuck in the associated state. Existing warehouses that were already running may have been unaffected. Customers may also have seen queued or delayed queries for workloads running on affected warehouses. Workaround: There were no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Incident end time: 16:36 UTC August 03, 2026 Preliminary root cause: A Cloud Services component responsible for virtual warehouse management became unhealthy. This caused failures in the internal workflows used to allocate and manage compute resources for warehouse start and resume operations, resulting in customer impact. Aug <var data-var='date'> 3</var>, <var data-var='time'>17:17</var> UTC Monitoring - Current status: We have identified that the previously affected Cloud Services component became unhealthy again, which is preventing virtual warehouses from starting or resuming. We've implemented an additional fix and we're continuing to monitor to confirm that we have fully recovered. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that were already running may be unaffected. Customers may also see queued or delayed queries for workloads running on affected warehouses. Workaround: There were no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Incident end time: 16:36 UTC August 03, 2026 Preliminary root cause: An internal system component became unhealthy, causing virtual warehouse management operations to fail, resulting in customer impact. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:42</var> UTC Investigating - Current status: While we observed a period of recovery, our telemetry identified a recurrence of impact. We are implementing a mitigation to restore warehouse functionality, and we’ll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that were already running may be unaffected. Customers may also see queued or delayed queries for workloads running on affected warehouses. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Aug <var data-var='date'> 3</var>, <var data-var='time'>15:46</var> UTC Monitoring - Current status: We have identified an unhealthy Cloud Services component that is preventing virtual warehouses from starting or resuming. We are implementing a fix and will continue to monitor to confirm that we have fully recovered. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected. Customers may also see queued or delayed queries for workloads running on affected warehouses. ETA: We are actively monitoring recovery, and customers should be starting to see improvement. Workaround: There were no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Incident end time: 15:20 UTC August 03, 2026 Preliminary root cause: An internal system component became unhealthy, causing virtual warehouse management operations to fail, resulting in customer impact. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:15</var> UTC Update - Current status: We have so far not identified any recent changes directly contributing to this problem and are currently focused on investigating performance issues affecting the system that controls virtual warehouse management. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected. Customers may also see queued or delayed queries for workloads running on affected warehouses. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Aug <var data-var='date'> 3</var>, <var data-var='time'>14:39</var> UTC Update - Current status: We're continuing to investigate the issue with Snowflake Data Cloud, and we're analyzing recent changes and telemetry to determine a mitigation plan. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 13:35 UTC August 03, 2026 Aug <var data-var='date'> 3</var>, <var data-var='time'>14:11</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected. Incident start time: 13:35 UTC August 03, 2026

INC20000129

Aug <var data-var='date'> 3</var>, <var data-var='time'>08:15</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have experienced intermittent Snowsight login failures, elevated page load times, or session timeouts when accessing the web interface. Affected users may encounter errors such as "Failed to fetch" and "Execution failed", or HTTP 503 Service Unavailable messages. The issue was intermittent and did not affect all users or login attempts simultaneously; retrying failed requests generally results in successful connection. Although initial indications were that this issue was affecting multiple deployments, subsequent investigation demonstrated the issue was restricted to the AWS - Asia Pacific (Tokyo) region. Incident start time: 00:53 UTC August 03, 2026 Incident end time: 06:15 UTC August 03, 2026 Preliminary root cause: An update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Aug <var data-var='date'> 3</var>, <var data-var='time'>06:59</var> UTC Update - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent Snowsight login failures, elevated page load times, or session timeouts when accessing the web interface. Affected users may encounter errors such as "Failed to fetch" and "Execution failed", or HTTP 503 Service Unavailable messages. The issue was intermittent and did not affect all users or login attempts simultaneously; retrying failed requests generally results in successful connection. Although initial indications were that this issue was affecting multiple deployments, subsequent investigation demonstrated the issue was restricted to the AWS - Asia Pacific (Tokyo) region. Incident start time: 00:53 UTC August 03, 2026 Incident end time: 06:15 UTC August 03, 2026 Preliminary root cause: An update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service. Aug <var data-var='date'> 3</var>, <var data-var='time'>06:58</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent Snowsight login failures, elevated page load times, or session timeouts when accessing the web interface. Affected users may encounter errors such as "Failed to fetch" and "Execution failed", or HTTP 503 Service Unavailable messages. The issue was intermittent and did not affect all users or login attempts simultaneously; retrying failed requests generally results in successful connection. Although initial indications were that this issue was affecting multiple deployments, subsequent investigation demonstrated the issue was restricted to the AWS - Asia Pacific (Tokyo) region. Incident start time: 00:53 UTC August 03, 2026 Incident end time: 06:15 UTC August 03, 2026 Preliminary root cause: An update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service. Aug <var data-var='date'> 3</var>, <var data-var='time'>06:47</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified region may experience intermittent Snowsight login failures, elevated page load times, or session timeouts when accessing the web interface. Affected users may encounter errors such as "Failed to fetch" and "Execution failed", or HTTP 503 Service Unavailable messages. The issue is intermittent and does not affect all users or login attempts simultaneously; retrying failed requests generally results in successful connection. Please note that further investigation has demonstrated this issue is restricted to the AWS - Asia Pacific (Tokyo) region. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue beyond retrying failed requests. Incident start time: 00:53 UTC August 03, 2026 Aug <var data-var='date'> 3</var>, <var data-var='time'>05:53</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience intermittent Snowsight login failures, elevated page load times, or session timeouts when accessing the web interface. Affected users may encounter errors such as "Failed to fetch" and "Execution failed", or HTTP 503 Service Unavailable messages. The issue is intermittent and does not affect all users or login attempts simultaneously; retrying failed requests generally results in successful connection. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue beyond retrying failed requests. Incident start time: 00:53 UTC August 03, 2026

INC20000128

Jul <var data-var='date'>30</var>, <var data-var='time'>04:56</var> UTC Resolved - Current status: We've monitored the environment and confirmed that reverting the configuration change restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. Workaround: There were no available workarounds for this issue. Incident start time: 00:18 UTC July 30, 2026 Incident end time: 03:52 UTC July 30, 2026 Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Jul <var data-var='date'>30</var>, <var data-var='time'>04:17</var> UTC Monitoring - Current status: We've reverted a recent configuration change and confirmed that service has been restored. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. Workaround: There were no available workarounds for this issue. Incident start time: 00:18 UTC July 30, 2026 Incident end time: 03:52 UTC July 30, 2026 Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints. Jul <var data-var='date'>30</var>, <var data-var='time'>03:30</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. ETA: Our current estimate is that service will be restored within 1 hour. Workaround: There are currently no available workarounds for this issue. Jul <var data-var='date'>30</var>, <var data-var='time'>03:00</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.

INC20000115

Jul <var data-var='date'>25</var>, <var data-var='time'>16:01</var> UTC Resolved - Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to resume warehouses or may have experienced significant delays with serverless tasks and other workloads that required compute resources. Queries may have queued for extended periods instead of executing immediately, with some customers experiencing delays of several hours. Workaround: There were no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Incident end time: 15:05 UTC July 25, 2026 Preliminary root cause: Unexpected demand from a large-scale workload exceeded available network capacity in the affected region, causing resource exhaustion that prevented new compute resources from being provisioned. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Jul <var data-var='date'>25</var>, <var data-var='time'>15:28</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to resume warehouses or may have experienced significant delays with serverless tasks and other workloads that required compute resources. Queries may have queued for extended periods instead of executing immediately, with some customers experiencing delays of several hours. Workaround: There were no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Incident end time: 15:05 UTC July 25, 2026 Preliminary root cause: Unexpected demand from a large-scale workload exceeded available network capacity in the affected region, causing resource exhaustion that prevented new compute resources from being provisioned. Jul <var data-var='date'>25</var>, <var data-var='time'>14:38</var> UTC Update - Current status: We've identified that IP address exhaustion in the affected region is preventing new compute resources from being provisioned, and we're implementing additional network capacity to restore service. We'll provide another update within 2 hours. Customer experience: Customers hosted in the specified region may be unable to resume warehouses or may experience significant delays with serverless tasks and other workloads that require compute resources. Queries may queue for extended periods instead of executing immediately, with some customers experiencing delays of several hours. ETA: We've implemented additional network capacity to resolve the IP address exhaustion. Service restoration is dependent on additional workload adjustments affecting resource consumption. An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Preliminary root cause: Unexpected demand from a large-scale workload exceeded available network capacity in the affected region, causing IP address exhaustion that prevents new compute resources from being provisioned. Jul <var data-var='date'>25</var>, <var data-var='time'>12:45</var> UTC Update - Current status: We've identified that IP address exhaustion in the affected region is preventing new compute resources from being provisioned, and we're implementing additional network capacity to restore service. We'll provide another update within 2 hours. Customer experience: Customers hosted in the specified region may be unable to resume warehouses or may experience significant delays with serverless tasks and other workloads that require compute resources. Queries may queue for extended periods instead of executing immediately, with some customers experiencing delays of several hours. ETA: We're implementing additional network capacity to resolve the IP address exhaustion. An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Preliminary root cause: Unexpected demand from a large-scale workload exceeded available network capacity in the affected region, causing IP address exhaustion that prevents new compute resources from being provisioned. Jul <var data-var='date'>25</var>, <var data-var='time'>10:52</var> UTC Update - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 2 hours. Customer experience: Customers hosted in the specified region may be unable to resume warehouses or may experience delays with serverless tasks and other workloads that require compute resources. Queries may queue instead of executing immediately. ETA: We're working with a third-party cloud platform to remove throttling limits. An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Preliminary root cause: Unexpected demand exceeded available capacity in the affected region, causing the third-party cloud platform to throttle provisioning requests. Jul <var data-var='date'>25</var>, <var data-var='time'>09:57</var> UTC Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality. ETA: We're working with a third-party cloud platform to increase capacity limits. An ETA is not yet available. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026 Preliminary root cause: Unexpected demand exceeded available capacity in the affected region, causing the third-party cloud platform to throttle provisioning requests. Jul <var data-var='date'>25</var>, <var data-var='time'>09:05</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may experience longer than expected warehouse resume and spin-up times for standard warehouses. All other Snowflake features are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 07:45 UTC July 25, 2026

INC20000106

Jul <var data-var='date'>11</var>, <var data-var='time'>19:36</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected. Incident start time: 16:35 UTC July 11, 2026 Incident end time: 18:10 UTC July 11, 2026 Preliminary root cause: Resource exhaustion in the binary download service caused delays when virtual warehouses attempted to download required software components during startup. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Jul <var data-var='date'>11</var>, <var data-var='time'>18:37</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected. Incident start time: 16:35 UTC July 11, 2026 Incident end time: 18:10 UTC July 11, 2026 Preliminary root cause: Resource exhaustion in the binary download service caused delays when virtual warehouses attempted to download required software components during startup. Jul <var data-var='date'>11</var>, <var data-var='time'>17:41</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Incident start time: 16:30 UTC July 11, 2026

INC20000085

Jul <var data-var='date'>10</var>, <var data-var='time'>16:28</var> UTC Resolved - Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts. Additionally, all customers using public connectivity may have been unable to access Snowsight between July 10, 2026, at 13:26 and 13:40 UTC. Incident start time: 13:26 UTC July 10, 2026 Incident end time: 14:33 UTC July 10, 2026 Preliminary root cause: Our preliminary root cause analysis identified that the load balancing infrastructure responsible for managing connections to Snowsight temporarily entered a degraded state, preventing requests from being processed successfully. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Jul <var data-var='date'>10</var>, <var data-var='time'>15:58</var> UTC Monitoring - Current status: We've confirmed PrivateLink connectivity health has recovered, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts. Additionally, all customers using public connectivity may have been unable to access Snowsight between July 10, 2026, at 13:26 and 13:40 UTC. Incident start time: 13:26 UTC July 10, 2026 Incident end time: 14:33 UTC July 10, 2026 Preliminary root cause: Our preliminary root cause analysis identified that the load balancing infrastructure responsible for managing connections to Snowsight temporarily entered a degraded state, preventing requests from being processed successfully. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. Jul <var data-var='date'>10</var>, <var data-var='time'>15:13</var> UTC Identified - Current status: Our telemetry indicates the PrivateLink connectivity health has recovered on July 10, 2026, at approximately 14:33 UTC, mitigating the impact for a majority of customers. We're continuing to investigate to isolate and address the source of the issue. Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 13:26 UTC July 10, 2026 Jul <var data-var='date'>10</var>, <var data-var='time'>14:30</var> UTC Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. This may require DNS configuration changes for PrivateLink functionality.

INC20000082

Jun <var data-var='date'>30</var>, <var data-var='time'>23:34</var> UTC Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowsight or may have experienced being logged out unexpectedly. All other Snowflake features were not impacted. Workaround: While we were focused on remediation, customers who were logged out needed to log back in to Snowsight. Incident start time: 21:47 UTC June 30, 2026 Incident end time: 22:03 UTC June 30, 2026 Preliminary root cause: A routine system configuration change caused authentication issues with Snowsight. Once identified, the configuration was reverted. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days. Jun <var data-var='date'>30</var>, <var data-var='time'>22:39</var> UTC Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may have been unable to access Snowsight or may have experienced being logged out unexpectedly. All other Snowflake features were not impacted. Workaround: While we were focused on remediation, customers who were logged out needed to log back in to Snowsight. Incident start time: 21:47 UTC June 30, 2026 Incident end time: 22:03 UTC June 30, 2026 Preliminary root cause: A routine system configuration change caused authentication issues with Snowsight. Once identified, the configuration was reverted. Jun <var data-var='date'>30</var>, <var data-var='time'>22:34</var> UTC Identified - Current status: We're investigating an issue with Snowsight authentication. We are seeing recovery as of 22:03 UTC and are continuing to monitor. We'll provide an update within 60 minutes. Customer experience: Customers may be unable to access Snowsight or may experience being logged out unexpectedly. All other Snowflake features are not impacted. ETA: We have taken action to address the issue and expect it to be resolved as of 22:03 UTC. Incident start time: 21:47 UTC June 30, 2026

Is Snowflake down?

Snowflake status is DEGRADED

Components with issues

Lastest published events

INC20000263

INC20000239

INC20000237

Snowflake Services, Components and Regions

Recent Snowflake events

INC20000263

INC20000239

INC20000237

INC20000217

INC20000213

INC20000211