Jun <var data-var='date'>10</var>, <var data-var='time'>16:47</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>16:30</var> UTC Monitoring - Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node. Jun <var data-var='date'>10</var>, <var data-var='time'>15:10</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>14:15</var> UTC Identified - The issue has been identified and a fix is being implemented.

Voice quality degraded

Feb <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC Resolved - Service looks stable and everyone is back online and calling. Feb <var data-var='date'>20</var>, <var data-var='time'>11:50</var> UTC Monitoring - API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring. Feb <var data-var='date'>20</var>, <var data-var='time'>11:35</var> UTC Identified - We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster. Feb <var data-var='date'>20</var>, <var data-var='time'>11:20</var> UTC Investigating - We're experiencing an elevated level of API latency and are currently looking into the issue.

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Voice quality degraded

API high latency

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Voice quality degraded

API high latency