Jun <var data-var='date'>30</var>, <var data-var='time'>09:52</var> PDT Resolved - All systems are back to normal operation. Jun <var data-var='date'>30</var>, <var data-var='time'>09:45</var> PDT Monitoring - We have identified the source of the issue and are seeing recovery. Jun <var data-var='date'>30</var>, <var data-var='time'>09:29</var> PDT Investigating - A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Blip in how some pages are loading

Jun <var data-var='date'> 3</var>, <var data-var='time'>04:57</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>01:50</var> PDT Investigating - A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Apr <var data-var='date'>10</var>, <var data-var='time'>20:51</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>20:51</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>10</var>, <var data-var='time'>20:48</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>10</var>, <var data-var='time'>20:21</var> PDT Investigating - Pages are loading more slowly than usual. Our engineers are on the case.

Pages loading slowly

Feb <var data-var='date'> 7</var>, <var data-var='time'>19:09</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 7</var>, <var data-var='time'>17:37</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 7</var>, <var data-var='time'>15:39</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 7</var>, <var data-var='time'>10:58</var> PST Investigating - Uploads are processing slowly. Our team is working on a fix.

Uploads processing slowly

Feb <var data-var='date'> 6</var>, <var data-var='time'>23:14</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:01</var> PST Investigating - Uploads are processing slowly. Our team is working on a fix.

Jan <var data-var='date'>27</var>, <var data-var='time'>08:24</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>07:20</var> PST Investigating - Uploads are processing slowly. Our team is working on a fix.

Dec <var data-var='date'>21</var>, <var data-var='time'>15:34</var> PST Resolved - The incident has been resolved. Dec <var data-var='date'>21</var>, <var data-var='time'>14:08</var> PST Investigating - Pages are loading more slowly than usual. Our engineers are on the case.

Oct <var data-var='date'>29</var>, <var data-var='time'>09:04</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>01:39</var> PDT Investigating - We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.

Errors in Lightroom Publishing Manager settings

Oct <var data-var='date'>20</var>, <var data-var='time'>09:39</var> PDT Resolved - This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down. Oct <var data-var='date'>20</var>, <var data-var='time'>02:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>01:23</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>00:17</var> PDT Investigating - We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.

Site unavailable - AWS cloud outage

Jul <var data-var='date'> 9</var>, <var data-var='time'>11:04</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>10:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> PDT Investigating - Images are loading more slowly than usual. Our engineers are on the case.

Images loading slowly

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:07</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> PDT Investigating - We're experiencing problems with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Apr <var data-var='date'>15</var>, <var data-var='time'>22:42</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>14:28</var> PDT Scheduled - We’re using our regularly-scheduled (but rarely needed or used) maintenance window to give SmugMug some TLC. Thanks for your understanding!

Read-only: Scheduled maintenance

Feb <var data-var='date'>16</var>, <var data-var='time'>18:21</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>17:27</var> PST Investigating - Images are loading more slowly than usual. Our engineers are on the case.

Aug <var data-var='date'>20</var>, <var data-var='time'>23:43</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>22:58</var> PDT Update - Almost there--we'll work about 30 more minutes to get one large change completed to make your photos happier. Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>18:40</var> PDT Scheduled - We’re using our regularly-scheduled (but rarely needed or used) maintenance window to give SmugMug some TLC. Thanks for your understanding!

Scheduled maintenance Tuesday night

Jul <var data-var='date'>24</var>, <var data-var='time'>17:32</var> PDT Resolved - All uploaded images have now been processed. Jul <var data-var='date'>24</var>, <var data-var='time'>17:27</var> PDT Update - The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain. Jul <var data-var='date'>24</var>, <var data-var='time'>17:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>16:48</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>24</var>, <var data-var='time'>14:13</var> PDT Investigating - Uploads are processing slowly. Our team is working on a fix.

May <var data-var='date'>24</var>, <var data-var='time'>12:30</var> PDT Resolved - This bug has been resolved. You may need to refresh the page and repopulate the cart if you encountered this issue. May <var data-var='date'>24</var>, <var data-var='time'>12:13</var> PDT Identified - Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly.

Add-to-cart failing in some browsers

Mar <var data-var='date'>19</var>, <var data-var='time'>09:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>11:21</var> PDT Identified - Sitemap xml files are temporarily unavailable. Our teams are working on a fix.

Sitemap xml files unavailable

Feb <var data-var='date'>14</var>, <var data-var='time'>01:36</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>14</var>, <var data-var='time'>01:22</var> PST Investigating - Images are loading more slowly than usual. Our engineers are on the case.

Feb <var data-var='date'> 7</var>, <var data-var='time'>14:44</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 7</var>, <var data-var='time'>13:56</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 7</var>, <var data-var='time'>13:19</var> PST Investigating - We are currently investigating this issue.

Some Source images not processing

Jan <var data-var='date'>18</var>, <var data-var='time'>12:03</var> PST Resolved - This incident has been resolved. Stats are within 24 hours of real-time. Jan <var data-var='date'>17</var>, <var data-var='time'>15:13</var> PST Update - The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday. Jan <var data-var='date'>16</var>, <var data-var='time'>01:27</var> PST Update - Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16). Jan <var data-var='date'>15</var>, <var data-var='time'>11:42</var> PST Update - Our stats are now filling in for previous days. We'll provide another update tonight with a progress report. Jan <var data-var='date'>15</var>, <var data-var='time'>10:20</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>09:39</var> PST Investigating - Stats are processing slowly. Our engineers are investigating this issue.

Stats are processing slowly

Nov <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>17:43</var> PST Scheduled - We’re using our regularly-scheduled (but rarely needed or used) maintenance window to give SmugMug some TLC. Thanks for your understanding!

Scheduled maintenance Thursday night

Nov <var data-var='date'> 6</var>, <var data-var='time'>07:47</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:15</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>05:59</var> PST Identified - Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.

Uploads processing slowly, images loading intermittently

Sep <var data-var='date'>23</var>, <var data-var='time'>13:46</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>13:01</var> PDT Investigating - Uploads are processing slowly. Our team is working on a fix.

Apr <var data-var='date'>30</var>, <var data-var='time'>06:59</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>06:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>06:20</var> PDT Investigating - We're aware of an issue with custom domains. Our engineers are working on a solution.

Issue with Custom Domains

Mar <var data-var='date'>29</var>, <var data-var='time'>23:54</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>10:32</var> PDT Scheduled - We’re using our regularly-scheduled (but rarely needed or used) maintenance window to give SmugMug some brief but important TLC. Thanks for your understanding!

Is SmugMug down?

SmugMug status is UP

Lastest published events

Blip in how some pages are loading

Blip in how some pages are loading

Pages loading slowly

SmugMug Services, Components and Regions

Recent SmugMug events

Blip in how some pages are loading

Blip in how some pages are loading

Pages loading slowly

Uploads processing slowly

Uploads processing slowly

Uploads processing slowly