Dec <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:11</var> CST Scheduled - SmartVault will be conducting planned maintenance on Friday 19th December 2025 between 9pm - 1am CST to prepare our systems for Tax Season and it will be unavailable during this maintenance window. This work includes scalability, reliability, and capacity enhancements. Thank you for your patience as we complete these essential improvements.

SmartVault Service Will Be Offline for Scheduled Maintenance

Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>21:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>14:33</var> CDT Scheduled - No system impacts or service interruptions are expected. We're enhancing our backend systems to improve your experience.

SmartVault Service Scheduled Maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>18:29</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>16:35</var> CDT Investigating - We’re currently experiencing issues with email delivery. Our team is working to resolve this as quickly as possible. Thanks for your patience.

Two Factor Authentication Outage

Feb <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CST Update - SmartVault will perform scheduled maintenance on February 1, 2025, at 9:00 PM CST. We expect no downtime for our customers. No additional action is needed by users. Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CST Update - SmartVault will perform scheduled maintenance on February 1, 2025, at 9:00 PM CST. We expect no downtime for our customers. No additional action is needed by users. Jan <var data-var='date'>29</var>, <var data-var='time'>10:27</var> CST Scheduled - SmartVault will perform scheduled maintenance on February 1, 2025, at 9:00 PM CST. Minimal impact is expected, but some internal systems may experience brief interruptions. Thank you for your understanding.

SmartVault Scheduled Maintanence

Dec <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>12:17</var> CST Scheduled - Planned Maintenance Notice: Our application will undergo scheduled maintenance on Friday, 12/20/2024 from 9:00 PM CST to 12:00 AM CST. During this time, the application and the online portal will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to improve your experience.

SmartVault Scheduled Maintenance

Oct <var data-var='date'>26</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>09:23</var> CDT Scheduled - 🔧 Scheduled Maintenance Notice: SmartVault will perform backend system updates on October 26th from 6:00 to 7:00 a.m. CDT. No service disruptions are anticipated.

Multi-Factor Authentication

Oct <var data-var='date'>23</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>19:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>09:19</var> CDT Scheduled - 🔧 Quoters Maintenance Alert: SmartVault's Quoters application will undergo maintenance on October 23rd from 7:00 to 9:00 p.m. CDT. During this time, the application will not be accessible. Please save any ongoing work.

Quoters Maintenance

Sep <var data-var='date'>18</var>, <var data-var='time'>21:30</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>17:11</var> CDT Scheduled - Docdown Maintenance Alert: SmartVault's Docdown application will undergo maintenance tonight, September 18th, from 9:00 to 9:30 p.m. CDT. During this time, the Docdown application will not be available.

DocDown Maintanence

Dec <var data-var='date'>16</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>14:25</var> CST Scheduled - This maintenance is required to improve the stability of our applications. During this time the application will be unavailable. We apologize for any inconvenience this scheduled maintenance causes.

Jun <var data-var='date'>20</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 7</var>, <var data-var='time'>16:05</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 7</var>, <var data-var='time'>16:04</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> CDT Scheduled - Please be aware that SmartVault will have scheduled maintenance on June 20th for approximately 30 minutes, from 8:00 PM to 8:30 PM CDT. There may be some degradation of service during this time. Be sure to subscribe to SmartVault Status and follow SmartVault Support Twitter to get real-time system status updates. We appreciate your patience and understanding. As always, if you have questions, please send an email to help@smartvault.com.

Dec <var data-var='date'>16</var>, <var data-var='time'>23:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> CST Scheduled - This maintenance is required in order to improve the stability of our applications. During this time any ongoing uploads will be disrupted during the maintenance window. Once the maintenance is complete, please advise clients that they will need to restart any ongoing uploads, restart the Desktop client, and refresh any browser sessions. We apologize for any inconvenience this scheduled maintenance causes.

Dec <var data-var='date'> 5</var>, <var data-var='time'>15:16</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> CST Investigating - Due to Internet Service Provider (ISP) outages, the SmartVault Service is experiencing intermittent service interruptions and some of our customers may not be able to access the application at this time. We are working diligently to investigate this disruption in service, and we apologize to those customers that are currently impacted.

Intermittent Disruption - ISP Outage

Oct <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>29</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>16:01</var> CDT Scheduled - This maintenance is required in order to improve the stability of our applications. During this time any ongoing uploads will be disrupted during the maintenance window. Once the maintenance is complete, please advise clients that they will need to restart any ongoing uploads, restart the Desktop client, and refresh any browser sessions. We apologize for any inconvenience this scheduled maintenance causes.

Apr <var data-var='date'>11</var>, <var data-var='time'>19:06</var> CDT Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. Apr <var data-var='date'>11</var>, <var data-var='time'>18:28</var> CDT Monitoring - We are continuing to investigate this issue. Apr <var data-var='date'>11</var>, <var data-var='time'>17:52</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>17:32</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>11</var>, <var data-var='time'>17:31</var> CDT Investigating - A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

A service incident has been reported

Nov <var data-var='date'>19</var>, <var data-var='time'>17:04</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>16:54</var> CST Investigating - We are currently investigating this issue

SmartVault Service Disruption

Jun <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>17:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>15:03</var> CDT Scheduled - We are undergoing some server updates to our corporate website. This does not your ability to access your account through https://my.smartvault.com. If you need assistance, please contact our support team.

SmartVault Corporate Site Maintenance

Apr <var data-var='date'> 3</var>, <var data-var='time'>17:57</var> CDT Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com. Apr <var data-var='date'> 3</var>, <var data-var='time'>16:51</var> CDT Monitoring - Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers. Apr <var data-var='date'> 3</var>, <var data-var='time'>16:15</var> CDT Investigating - The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

SmartVault Intermittent Disruption

Mar <var data-var='date'>19</var>, <var data-var='time'>15:03</var> CDT Resolved - The issue with the Automated Upload/Download notifications is now resolved and notifications are being sent out as scheduled. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/ Mar <var data-var='date'>19</var>, <var data-var='time'>10:30</var> CDT Investigating - The Automated Upload/Download Notification service is experiencing intermittent delays and some of our customers may not be receiving timely notifications. We are working diligently to resolve this delay, and we apologize to those customers that are currently impacted. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

Intermittent Delays of SmartVault Upload/Download Notifications

Mar <var data-var='date'> 9</var>, <var data-var='time'>14:11</var> CDT Resolved - Attn. All Quickbooks & SmartVault Integration Customers: The previously mentioned issue with our Quickbooks Desktop integration has been resolved. Here is a helpful link on how to manually check for updates to SmartVault in the future: https://support.smartvault.com/Other/Additional_Resources_for_New_Users/Manually_Check_for_Updates_to_SmartVault Mar <var data-var='date'> 5</var>, <var data-var='time'>18:03</var> CST Identified - We are aware of a current issue with our QuickBooks Desktop integration. While we work to resolve this issue, here is a helpful link for a quick workaround. http://bit.ly/2VNBoiz If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

QuickBooks Desktop Integration Issue

Oct <var data-var='date'> 2</var>, <var data-var='time'>17:12</var> CDT Resolved - The SmartVault Dashboard is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:40</var> CDT Identified - We have located the cause of this issue and are working on implementing a fix. We apologize for any inconvenience this may have caused and appreciate your patience. Please reach out to our Support team at https://support.smartvault.com if you have any questions. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> CDT Investigating - The SmartVault Dashboard (Web Portal) is experiencing intermittent service interruptions and some of our customers may not be able to access the Dashboard at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

Intermittent Disruption - SmartVault Dashboard

Jan <var data-var='date'>26</var>, <var data-var='time'>12:22</var> CST Completed - SmartVault has completed the planned maintenance updates and access is restored for customers. Over the next few hours, some customers may experience some degradation of service, but we anticipate these issues to be resolved by end of day Saturday. Thank you for your patience as we work to strengthen the performance of SmartVault for all customers. Jan <var data-var='date'>26</var>, <var data-var='time'>00:01</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>11:55</var> CST Scheduled - We are performing scheduled maintenance Saturday January 26th through Sunday January 27th. SmartVault services will be intermittently unavailable during this planned maintenance window.

Aug <var data-var='date'>28</var>, <var data-var='time'>17:23</var> CDT Resolved - Customers are no longer having SmartVault connectivity issues. Internet Service Provider issues are now resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>14:53</var> CDT Monitoring - We are receiving reports that customers are no longer having SmartVault connectivity issues. We will continue to monitor for the next two hours. Aug <var data-var='date'>28</var>, <var data-var='time'>14:07</var> CDT Investigating - We are receiving reports of connectivity issues with SmartVault from several customers. The SmartVault service is up and running and we believe that there may be an issue with an Internet Service Provider. We are currently investigating this issue and will provide an update shortly.

Connectivity Issues with SmartVault

Jul <var data-var='date'>24</var>, <var data-var='time'>17:35</var> CDT Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance. Jul <var data-var='date'>24</var>, <var data-var='time'>17:20</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>17:14</var> CDT Investigating - The SmartVault Service is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

SmartVault Service is Offline

May <var data-var='date'>10</var>, <var data-var='time'>18:37</var> CDT Resolved - We've identified the "unable to receive code via SMS" as a problem with our third party 2 Factor Authentication service provider. We have reported the issue to them. In the meantime, you can use the alternate method of "Send code to email" feature on the SmartVault Sign-in page.   Once they have resolved it on their end, we will notify our SmartVault customers. Stay subscribed here. May <var data-var='date'>10</var>, <var data-var='time'>17:35</var> CDT Investigating - The SmartVault 2 Factor Authentication service is currently experiencing intermittent interruptions and some of our customers may not to receive their SMS code to their mobile device at this time However, you can choose to receive the code to your email address from the SmartVault Sign-in page.  We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 60 minutes.

Intermittent Disruption - SmartVault 2 Factor Authentication Service

Apr <var data-var='date'> 3</var>, <var data-var='time'>15:30</var> CDT Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.   This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance.   Our engineers will provide more detail regarding this intermittent disruption in the next 5 – 7 business days. That information will be posted and linked from this page. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:04</var> CDT Update - Monitoring - We have added additional resources to our Preview/Search system to resolve the incident. However, it will take some time for the backlog of items to be processed.   1. All documents are still available in SmartVault.   2. Some documents that were uploaded this past weekend will not be available for Preview or Searchable in the portal until the backlog has been processed.   3. These documents are still available and can be downloaded for viewing.   Next Steps: Continue monitoring the new resource to ensure all backlog is processed.  Next Update: 4/3/2018 2:00 PM Apr <var data-var='date'> 2</var>, <var data-var='time'>12:34</var> CDT Monitoring - We have added additional resources to our Preview/Search system to resolve the incident. However, it will take some time for the backlog of items to be processed.  1. All documents are still available in SmartVault.  2. Some documents that were uploaded this past weekend will not be available for Preview or Searchable in the portal until the backlog has been processed.  3. These documents are still available and can be downloaded for viewing.  Next Steps: Continue monitoring the new resource to ensure all backlog is processed.  Next Update: 2:30 PM Apr <var data-var='date'> 2</var>, <var data-var='time'>11:31</var> CDT Identified - Due to a high volume of uploads the preview/search tasks are backlogged, meaning preview/search will be delayed until the backlog is processed.   Next Step: Adding additional resources to process preview/search tasks faster. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:03</var> CDT Investigating - A service incident has been reported.   For some customers the preview feature is not loading documents in the portal at this time. Documents are still available for download and viewing.  We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

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SmartVault Service Will Be Offline for Scheduled Maintenance

SmartVault Service Scheduled Maintenance

Two Factor Authentication Outage

SmartVault Services, Components and Regions

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SmartVault Service Will Be Offline for Scheduled Maintenance

SmartVault Service Scheduled Maintenance

Two Factor Authentication Outage

SmartVault Scheduled Maintanence

SmartVault Scheduled Maintenance

Multi-Factor Authentication