Sep <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> UTC Investigating - We are currently investigating an issue affecting authentication. Users land on the homepage but see the following message: 'Down for scheduled maintenance SmartRecruiters is undergoing scheduled maintenance. We appreciate your patience. For live updates, visit our status page.' Datacentre: [DCEU: SmartRecruiters] Prod: [Homepage] Replication: Authenticate into the SR User account Next update expected at: 4.30 PM CET

Users login issue

Jul <var data-var='date'>21</var>, <var data-var='time'>23:42</var> UTC Resolved - The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring! [DCEU: SmartRecruiters] Prod: [People page, Job page, Communities] Jul <var data-var='date'>21</var>, <var data-var='time'>23:31</var> UTC Monitoring - Our team has identified the issue causing errors to appear on pages and has implemented a fix. We are now monitoring the results for any further performance issues. [DCEU: SmartRecruiters] Prod: [People page, Job page, Communities] Jul <var data-var='date'>21</var>, <var data-var='time'>22:57</var> UTC Identified - We have identified an issue impacting various pages from loading that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page, Job page, Communities] Jul <var data-var='date'>21</var>, <var data-var='time'>22:18</var> UTC Investigating - We are currently investigating an issue affecting performance. Multiple pages (People page, Job page, Communities) may encounter an error as it loads. Thank you for your patience while we look into this. Datacentre: [DCEU: SmartRecruiters] Prod: [People page, Job page, Communities]

Errors Encountered While Navigating through the Platform

Jun <var data-var='date'>22</var>, <var data-var='time'>12:37</var> UTC Resolved - The incident has been resolved. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Jun <var data-var='date'>22</var>, <var data-var='time'>11:24</var> UTC Monitoring - Jobs can be published again. We are monitoring. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 2.15 CET Jun <var data-var='date'>22</var>, <var data-var='time'>10:15</var> UTC Identified - We identified an issue with Job postings. Engineering Team is currently working on a fix. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 1.15 CET Jun <var data-var='date'>22</var>, <var data-var='time'>09:16</var> UTC Investigating - We identified an issue with Job postings. Publishing is processed for quite a few seconds, then shows it is completed, but Jobs aren't actually published Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 12.15 CET

Jobs cannot be published

May <var data-var='date'> 6</var>, <var data-var='time'>20:25</var> UTC Resolved - The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring! May <var data-var='date'> 6</var>, <var data-var='time'>20:09</var> UTC Monitoring - Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues. May <var data-var='date'> 6</var>, <var data-var='time'>19:54</var> UTC Update - We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience! May <var data-var='date'> 6</var>, <var data-var='time'>19:20</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 6</var>, <var data-var='time'>19:19</var> UTC Investigating - We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

Errors Occurring When Attempting to Access Candidate Data

Apr <var data-var='date'>22</var>, <var data-var='time'>15:29</var> UTC Resolved - This incident has now been resolved. We apologise for the inconvenience caused during this period. Apr <var data-var='date'>22</var>, <var data-var='time'>15:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>14:50</var> UTC Update - We identified an issue with one of our databases and engineering team is performing  an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET Apr <var data-var='date'>22</var>, <var data-var='time'>14:37</var> UTC Identified - We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST Apr <var data-var='date'>22</var>, <var data-var='time'>13:36</var> UTC Investigating - We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 16.45 CET

Multiple pages do not load

Feb <var data-var='date'>18</var>, <var data-var='time'>10:34</var> UTC Resolved - A fix has been implemented and we are seeing performance returning to normal across the system. Thank you for your patience as we worked through this incident. [DCEU: SmartRecruiters] Prod: [SmartOS] Feb <var data-var='date'>18</var>, <var data-var='time'>09:52</var> UTC Identified - We have identified an issue with an API affecting various areas of the system, not only the people page. We are currently working to resolve this and will keep you updated. We appreciate your patience! Next update expected at: 11:00 UTC [DCEU: SmartRecruiters] Prod: [SmartOS] Feb <var data-var='date'>18</var>, <var data-var='time'>08:51</var> UTC Investigating - We are currently investigating an issue causing the People page to appear blank.

People Page not loading

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:08</var> UTC Investigating - There is currently a global outage on Cloudflare which is impacting the application process for customers using SmartRecruiters Easy Apply on their career sites. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

Global Cloudflare Issues Impacting SmartAttrax Career Sites

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> UTC Resolved - This incident has been resolved Dec <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> UTC Monitoring - Cloudflare have deployed a fix and we are confirming the results and any possible residual impact. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:59</var> UTC Investigating - There is currently a global outage on Cloudflare which is impacting our services. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

Global Cloudflare Issues impacting Smartrecruiters

Oct <var data-var='date'>30</var>, <var data-var='time'>10:27</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>09:10</var> UTC Update - The issue should be resolved now, and all SmartAttrax careers sites should be operating normally. Oct <var data-var='date'>30</var>, <var data-var='time'>08:56</var> UTC Update - The Microsoft Azure incident is still having a knock-on effect on our app services, which results in some SmartAttrax career sites running slowly. We continue to monitor Microsoft Azure efforts to mitigate this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>07:19</var> UTC Monitoring - Microsoft Azure rolled out the fix, and we are monitoring results. Some career sites might still experience slowness, we are checking on this. Oct <var data-var='date'>29</var>, <var data-var='time'>21:17</var> UTC Update - SmartAttrax career sites might continue to run slowly until Microsoft Azure finishes the fix rollout. They expect the full recovery to happen within the next 2-3 hours. Oct <var data-var='date'>29</var>, <var data-var='time'>19:18</var> UTC Update - Microsoft Azure Team has begun rolling out the fix, but SmartAttrax career sites might continue to be slow until the fix is fully deployed. Oct <var data-var='date'>29</var>, <var data-var='time'>18:17</var> UTC Update - Some SmartAttrax career sites continue to load slowly due to the Microsoft Azure downtime. Their engineering team is actively working on the fix, and we are closely monitoring their status page for more updates. Oct <var data-var='date'>29</var>, <var data-var='time'>17:18</var> UTC Update - We are continuing to wait for Microsoft Azure's fix to be delivered. They have identified the issue and are working on it. Oct <var data-var='date'>29</var>, <var data-var='time'>16:50</var> UTC Update - Our engineers implemented a workaround solution, and SmartAttrax career sites should now be loading. They might still be slow, and some site components might be loading only partially until Microsoft Azure resolves the problem. Oct <var data-var='date'>29</var>, <var data-var='time'>16:30</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>29</var>, <var data-var='time'>16:26</var> UTC Identified - SmartAttrax Career Sites are currently not loading or loading only partially due to the Microsoft Azure downtime. Our engineers are working on a temporary workaround until the issue is resolved by Microsoft Azure.

Microsoft Azure Downtime - SmartAttrax Career Sites Impacted

Oct <var data-var='date'>28</var>, <var data-var='time'>04:01</var> UTC Resolved - The root cause has been identified and a fix has been put in place. Our apologies for the inconvenience caused by this incident. Oct <var data-var='date'>28</var>, <var data-var='time'>02:23</var> UTC Monitoring - A fix has been implemented, and we are actively monitoring to ensure the system is performing as expected. Oct <var data-var='date'>28</var>, <var data-var='time'>00:41</var> UTC Investigating - We’re currently experiencing system inaccessibility and performance issues, including slowness and occasional errors when loading the UI pages. Our Engineering Team is actively working to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

System Accessibiliy and Performance Issue

Oct <var data-var='date'>22</var>, <var data-var='time'>15:36</var> UTC Resolved - The root cause has been identified and a fix put in place. Our apologies for the inconvenience caused by this incident. Oct <var data-var='date'>22</var>, <var data-var='time'>14:46</var> UTC Investigating - Prod-ohio accounts are facing errors. Users might not be able to access their accounts.

System down (bad getaway - error)

Oct <var data-var='date'>12</var>, <var data-var='time'>02:48</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>12</var>, <var data-var='time'>02:33</var> UTC Investigating - The System is currently inaccessible, impacting the Prod-Syd environment. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

System down (bad getaway - error 502)

Sep <var data-var='date'>16</var>, <var data-var='time'>17:13</var> UTC Resolved - This incident has now been resolved. Our apologies for the inconvenience caused during this time. Sep <var data-var='date'>16</var>, <var data-var='time'>13:07</var> UTC Monitoring - Attrax career sites are now back up, and the Engineering Team is monitoring Atttax performance. Sep <var data-var='date'>16</var>, <var data-var='time'>13:02</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>13:01</var> UTC Investigating - Attrax career sites are currently inaccessible. Our Engineering Team is working on identifying an issue and bringing the sites back up as soon as possible. Please accept our apologies for the inconvenience.

Attrax Career Sites are down - 504 Gateway Time-out

Aug <var data-var='date'>22</var>, <var data-var='time'>13:04</var> UTC Resolved - This incident has been resolved and SmartTips have been reactivated. Aug <var data-var='date'>22</var>, <var data-var='time'>11:36</var> UTC Identified - The issue has been identified. During the investigation, the SmartTips have been disabled. Aug <var data-var='date'>22</var>, <var data-var='time'>10:02</var> UTC Investigating - We are currently investigating this issue.

System slowness - issue with loading pages

Aug <var data-var='date'>19</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>13:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>12:35</var> UTC Investigating - The System is currently inaccessible. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

Jun <var data-var='date'> 3</var>, <var data-var='time'>22:55</var> UTC Resolved - The error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring! Jun <var data-var='date'> 3</var>, <var data-var='time'>22:32</var> UTC Monitoring - Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:03</var> UTC Identified - We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Jun <var data-var='date'> 3</var>, <var data-var='time'>21:27</var> UTC Investigating - We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

Interview Scheduling

May <var data-var='date'>30</var>, <var data-var='time'>14:13</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>14:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>13:58</var> UTC Investigating - We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.

System slowness

May <var data-var='date'> 6</var>, <var data-var='time'>14:36</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>12:42</var> UTC Investigating - We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.

System Performance issue

Apr <var data-var='date'>28</var>, <var data-var='time'>16:55</var> UTC Resolved - The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring! Apr <var data-var='date'>28</var>, <var data-var='time'>14:31</var> UTC Identified - We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.

Newly created jobs issue

Apr <var data-var='date'>15</var>, <var data-var='time'>12:46</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>12:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>11:55</var> UTC Investigating - We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.

Job creation/publication down

Mar <var data-var='date'>26</var>, <var data-var='time'>09:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>09:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>09:13</var> UTC Investigating - We are currently investigating this issue.

[Report builder] down - downloading Reports issue

Mar <var data-var='date'>19</var>, <var data-var='time'>16:02</var> UTC Resolved - This incident has now been resolved and reports are updated Mar <var data-var='date'>19</var>, <var data-var='time'>13:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>10:09</var> UTC Identified - We are observing some delays in delivering reports from the Report Builder. We are monitoring the situation with the DataBase.

Report Builder latency

Mar <var data-var='date'>19</var>, <var data-var='time'>12:08</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>11:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>10:45</var> UTC Investigating - '502 Bad Gateway' - Corporate Sandbox access Our teams are investigating this issue.

Corporate Sandbox access

Mar <var data-var='date'> 3</var>, <var data-var='time'>12:49</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:48</var> UTC Identified - Users may have experienced some access issue - error message "You have been blocked" The issue has been identified and a fix is being implemented.

Platform Access - "You have been blocked" message

Feb <var data-var='date'>27</var>, <var data-var='time'>13:54</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>13:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>13:02</var> UTC Investigating - Issue with Onboarding Activity links has been reported - some links cannot be opened

Is SmartRecruiters down?

SmartRecruiters status is UP

Lastest published events

Users login issue

Errors Encountered While Navigating through the Platform

Jobs cannot be published

SmartRecruiters Services, Components and Regions

Recent SmartRecruiters events

Users login issue

Errors Encountered While Navigating through the Platform

Jobs cannot be published

Errors Occurring When Attempting to Access Candidate Data

Multiple pages do not load

People Page not loading