Jul <var data-var='date'>21</var>, <var data-var='time'>20:39</var> UTC Resolved - This issue has been resolved, and the Overview page widgets on the Smartcar Developer Dashboard are now loading as expected. One known exception remains: the Active vehicles widget may occasionally return an "Unable to load data" error. If you run into this, refreshing the page will clear it. Thank you for your patience. Jun <var data-var='date'>30</var>, <var data-var='time'>23:12</var> UTC Investigating - We are currently experiencing an issue affecting the Smartcar Developer Dashboard Overview page, which is preventing several Overview widgets from loading as expected. What’s affected: Several Overview page widgets are currently unable to load, including Connected vehicles, Active vehicles, Net new connections, API requests over time, and Top 5 makes. We will provide updates as soon as more information becomes available. Thank you for your patience.

Smartcar Dashboard: Overview Page Widgets Not Loading

Apr <var data-var='date'>22</var>, <var data-var='time'>18:45</var> UTC Resolved - The issue affecting the Smartcar Dashboard logs has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding. Mar <var data-var='date'>17</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently experiencing a degraded service affecting the Smartcar Developer Dashboard, which may result in missing or incomplete data in Webhook Logs and API Request Logs. What’s affected: Webhook delivery logs and event history may be delayed, incomplete, or not updating in real time API request and response logs may be missing associated vehicle MMY data We will provide updates as soon as more information becomes available. Thank you for your patience.

Smartcar Dashboard: Incomplete Webhook and API Logs

Feb <var data-var='date'>27</var>, <var data-var='time'>22:43</var> UTC Resolved - We have implemented additional improvements to further strengthen webhook event delivery. Since these changes were deployed, performance has remained stable and is operating within expected levels. This incident is now resolved. We will continue proactive monitoring to ensure continued reliability. Feb <var data-var='date'>26</var>, <var data-var='time'>21:23</var> UTC Monitoring - We have implemented a fix for the webhook delivery issue. Webhook event delivery has returned to expected levels, and the fix is holding. Our team will continue to closely monitor the system to ensure stability. Feb <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating an internal issue that began around 18:30 UTC, which has resulted in a significant drop in webhook events being delivered. During this time, some webhook events may have been delayed or not sent as expected. Our engineering team is actively working to identify the root cause and restore normal event delivery. We will provide further updates as soon as more information becomes available.

Degraded Webhook Event Delivery

Feb <var data-var='date'>12</var>, <var data-var='time'>05:25</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>19:44</var> UTC Scheduled - We will be performing scheduled maintenance on Wednesday, February 11th, starting at 7:00 PM PST, with an expected duration of approximately two hours or less. During this time, customers may experience momentary connection errors in the Smartcar Dashboard, API endpoints, webhooks, and Smartcar Connect flows. If you have any questions, please don't hesitate to reach out to our Support team. We appreciate your patience and understanding as we work to improve our systems.

Smartcar Scheduled Maintenance - Wednesday February 11th at 7:00 PM PST

Feb <var data-var='date'>11</var>, <var data-var='time'>03:31</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>19:38</var> UTC Scheduled - We will be performing scheduled maintenance on Tuesday, February 10th, starting at 5:00 PM PST, with an expected duration of approximately one hour or less. During this time, customers may experience service degradation within the Smartcar Dashboard. The Connect Funnel (Overview) and Connect Insights will be temporarily unavailable. API Request Logs, Webhook Logs, Vehicle Details (API Request and Webhook Logs), and the Overview Webhook Deliveries view may experience slowness. API endpoints, webhooks, and Smartcar Connect flows will remain operational. If you have any questions, please don’t hesitate to reach out to our Support team. We appreciate your patience and understanding as we work to improve our systems.

Smartcar Dashboard Scheduled Maintenance - Tuesday February 10th at 5:00pm PST

Oct <var data-var='date'>28</var>, <var data-var='time'>21:54</var> UTC Resolved - The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding. Oct <var data-var='date'>28</var>, <var data-var='time'>19:10</var> UTC Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly. Oct <var data-var='date'>28</var>, <var data-var='time'>18:36</var> UTC Investigating - We are investigating an issue that is currently affecting Smartcar Connect, the Dashboard, and token refresh functionality. Some users may experience connection failures, dashboard load errors, or token refresh interruptions during this time. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.

Smartcar Connect, Dashboard, and Token Refresh Errors

Oct <var data-var='date'>13</var>, <var data-var='time'>21:11</var> UTC Resolved - The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding. Oct <var data-var='date'>13</var>, <var data-var='time'>20:05</var> UTC Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly. Oct <var data-var='date'>13</var>, <var data-var='time'>15:54</var> UTC Investigating - We're experiencing an elevated level of 5xx errors and are currently looking into the issue.

Elevated 5xx Errors

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:44</var> UTC Resolved - The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding. Aug <var data-var='date'>19</var>, <var data-var='time'>20:59</var> UTC Update - We’ve resolved the issue causing authentication errors for valid tokens. Requests should now authenticate successfully. Some API requests may still see higher than normal latency. We’re continuing to work on a permanent fix to bring performance fully back to normal. Aug <var data-var='date'>16</var>, <var data-var='time'>01:44</var> UTC Monitoring - The recent authentication errors were caused by data optimizations deployed yesterday as part of our ongoing efforts to improve platform performance. To mitigate the impact, we implemented several fixes, including temporary safeguards and additional changes to further stabilize the platform. Since releasing today’s fixes, we’ve seen a significant drop in error rates, and they continue to decline. We’ll continue to monitor closely throughout the weekend, and next week we plan to roll out a more permanent solution to ensure long-term stability. Aug <var data-var='date'>15</var>, <var data-var='time'>18:21</var> UTC Investigating - We are currently investigating intermittent authentication errors. In some cases, newly issued access tokens may be rejected immediately after creation. Retrying the request shortly after should succeed.

Intermittent Authentication Errors

Sep <var data-var='date'> 5</var>, <var data-var='time'>04:45</var> UTC Completed - The scheduled maintenance is now complete. Thank you for your patience. Sep <var data-var='date'> 5</var>, <var data-var='time'>04:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>29</var>, <var data-var='time'>21:56</var> UTC Scheduled - We will be performing scheduled maintenance on Thursday, September 4th starting at 9:10 PM PDT, with an expected duration of approximately 15 minutes. During this time, Dashboard, Connect, and API services will be unavailable. Webhook payloads will also not be delivered. We appreciate your patience and understanding as we work to improve our systems.

Scheduled Maintenance - Thursday, September 4th at 9:10 PM PDT

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:49</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:08</var> UTC Investigating - We are currently investigating an issue related to invalid grant errors on token refresh exchanges.

Smartcar API: Increase in token exchange errors

May <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>00:17</var> UTC Scheduled - We will be performing scheduled maintenance on Wednesday, April 30th starting at 4:00 PM PST, with an expected duration of approximately 4 hours. During this time: - The Logs page, including export functionality, and vehicle request details on the Vehicles page will be temporarily unavailable. - Connect Insights will be unavailable for about 10–15 minutes. - Webhook request logs (located in the "Webhooks" tab under the Vehicle Details page) will also be unavailable for about 10–15 minutes. - API and Connect functionality will remain fully operational and unaffected. We appreciate your patience and understanding as we work to improve our systems.

Smartcar Dashboard Scheduled Maintenance - Wednesday April 30th at 4:00pm PST

Apr <var data-var='date'>14</var>, <var data-var='time'>18:30</var> UTC Resolved - Earlier today, we deployed a change to Smartcar Connect that unintentionally introduced a bug, causing some vehicle owners to experience connection failures when attempting to link their vehicles between 11:45 AM and 12:45 PM PDT. Users that encountered this issue received an error message stating "500: vehiclesRequiringAdditionalActions.includes is not a function". The issue was identified and resolved with a fix deployed at approximately 12:43 PM PDT. The issue has been fully resolved, and affected users should now be able to connect their vehicles successfully. If you're still experiencing issues, we recommend trying the connection process again. We apologize for the disruption and are implementing additional safeguards to prevent similar issues in the future.

Smartcar Connect Partial Outage

Feb <var data-var='date'>27</var>, <var data-var='time'>09:10</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>27</var>, <var data-var='time'>05:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>21:49</var> UTC Scheduled - We will be performing scheduled database maintenance on Wednesday, February 26, starting at 9:10 PM PST. During this time: 1. The Smartcar Dashboard Overview page may be unavailable or experience slower load times, with an expected duration of approximately 4 hours. The ability to log in and utilize all other functions of the Smartcar Dashboard will be operational. This update only impacts the analytics charts in the Overview page. 2. There will be a brief period, approximately 5 minutes or less, where the Smartcar API, Smartcar Connect, and the Developer Dashboard will be unavailable. All requests during this time will return a 503 - Service Unavailable response. We will provide an update once maintenance is complete. If you have any questions, please reach out to support@smartcar.com.

Smartcar Scheduled Maintenance - Wednesday February 26 at 9:10pm PST

Feb <var data-var='date'>27</var>, <var data-var='time'>03:53</var> UTC Resolved - We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding. Feb <var data-var='date'>27</var>, <var data-var='time'>00:55</var> UTC Monitoring - We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability. Feb <var data-var='date'>27</var>, <var data-var='time'>00:48</var> UTC Investigating - We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.

Smartcar Connect and API 5xx Errors

Jan <var data-var='date'>28</var>, <var data-var='time'>17:30</var> UTC Resolved - We experienced a brief period of infrastructure instability between 9:32 AM PST and 9:44 AM PST, which caused an increase in Server - Internal errors for vehicle API requests. We’ve implemented a fix, and all services are now operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your understanding.

Smartcar API: Vehicle Request SERVER - INTERNAL Errors

Oct <var data-var='date'> 5</var>, <var data-var='time'>06:24</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com! Oct <var data-var='date'> 5</var>, <var data-var='time'>04:45</var> UTC Monitoring - We’ve identified the issue and deployed the necessary fixes to address it. Functionality for Connect, Dashboard, and token requests has been restored, and we’re closely monitoring the situation. If you’ve encountered any errors with refreshing tokens, please try the token exchange request again. Oct <var data-var='date'> 5</var>, <var data-var='time'>03:26</var> UTC Investigating - We are investigating degraded performance relating to access token refresh, vehicle API calls, and the Smartcar Dashboard. This performance degradation may be intermittent and subsequent requests made at a later time may be successful. We will provide updates as our incident response team investigates the issue.

Smartcar API - access token refresh errors and API timeouts

Oct <var data-var='date'> 2</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com! Oct <var data-var='date'> 2</var>, <var data-var='time'>22:09</var> UTC Update - Database maintenance is complete, and we’re continuing to closely monitor the issue. If you experience any further issues, please don’t hesitate to reach out to support@smartcar.com! Oct <var data-var='date'> 2</var>, <var data-var='time'>20:57</var> UTC Update - As part of our resolution for this issue we will be performing maintenance on our databases Today October 2nd starting at 2:40pm PST. We expect the maintenance to take 3 minutes. During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable. We will post another update at end of the maintenance period. Oct <var data-var='date'> 2</var>, <var data-var='time'>19:29</var> UTC Update - We continue to monitor the issue. Although all systems are up and running, we are troubleshooting traffic anomalies before fully resolving this incident. If you encounter any further issues, please don't hesitate to reach out to support@smartcar.com! Oct <var data-var='date'> 2</var>, <var data-var='time'>18:03</var> UTC Update - We've identified the issue and made the necessary changes to resolve it. Functionality has been restored for Connect, Dashboard, and token requests. Tokens used during failed requests should still be valid and usable for requests post outage. We're closely monitoring the situation, so if you encounter any further issues, please don't hesitate to reach out to support@smartcar.com! Oct <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>16:06</var> UTC Investigating - We are currently investigating this issue.

Jun <var data-var='date'>11</var>, <var data-var='time'>15:30</var> UTC Resolved - From 15:31 to 15:35 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 15:35 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.

Smartcar Connect and API: Elevated Error Rates

Feb <var data-var='date'>27</var>, <var data-var='time'>23:03</var> UTC Resolved - From 23:03 to 23:07 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 23:07 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.

Nov <var data-var='date'>30</var>, <var data-var='time'>21:46</var> UTC Resolved - Upgrades to our data pipeline are now complete. If you continue to experience issues please reach out to support@smartcar.com. Nov <var data-var='date'>18</var>, <var data-var='time'>00:09</var> UTC Monitoring - We are currently updating our data pipeline in an effort to improve performance. During this time you may notice a delay in updates to the Dashboard Analytics page. Please feel free to subscribe to this page by clicking the “Subscribe for Updates” icon for notifications on our progress. Thanks for your patience as we enhance performance.

Dashboard Analytics Data Delays

Sep <var data-var='date'>18</var>, <var data-var='time'>20:46</var> UTC Resolved - While the AWS outage is still ongoing, Smartcar has mitigated the issue by deploying alternative AWS infrastructure. Connect Logins and API requests have returned to a stable level. Progress on the AWS outage can be monitored at AWS's Status Page here: https://health.aws.amazon.com/health/status Sep <var data-var='date'>18</var>, <var data-var='time'>19:05</var> UTC Monitoring - We've deployed to alternate AWS infrastructure to mitigate issues from our original infrastructure. Connect Logins and API requests are starting to recover, and we're continuing to monitor. AWS continues to investigate their outages in our original infrastructure zone. Sep <var data-var='date'>18</var>, <var data-var='time'>18:55</var> UTC Update - AWS has acknowledged and begun investigating an outage. Progress can be monitored on AWS's Status Page here: https://health.aws.amazon.com/health/status Smartcar Connect logins and API requests are currently failing. We've deployed to alternative AWS infrastructure to mitigate issues originating in our current infrastructure. Sep <var data-var='date'>18</var>, <var data-var='time'>18:32</var> UTC Update - Smartcar Connect logins and API requests are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure. Sep <var data-var='date'>18</var>, <var data-var='time'>18:27</var> UTC Update - API requests to Smartcar are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure. Sep <var data-var='date'>18</var>, <var data-var='time'>17:59</var> UTC Identified - We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.

Smartcar API Outage

Feb <var data-var='date'>28</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>22</var>, <var data-var='time'>00:59</var> UTC Scheduled - We will be performing some maintenance on our databases Monday February 27, starting at 9:00pm PST. We expect the maintenance to take 10 minutes. During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable. We will post another update at end of the maintenance period. Please reach out to support@smartcar.com, or your Customer Success Manager with any questions.

Smartcar Scheduled Maintenance - Monday February 27 at 9pm PST

Oct <var data-var='date'> 4</var>, <var data-var='time'>23:06</var> UTC Resolved - Planned maintenance for the impacted OEMs appears to be resolved and we're seeing error rates decline. If you continue to experience issues please reach out to us at support@smartcar.com. Oct <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> UTC Identified - The following brands are undergoing maintenance on their connected services - Audi Europe, Volkswagen Europe and Skoda Europe. Currently login attempts through Smartcar Connect will fail for Audi, Volkswagen and Skoda. API requests to Volkswagen and Skoda will return errors until their maintenance has been completed. We'll provide further updates as we have them.

Planned Maintenance: Audi Europe, Volkswagen Europe and Skoda Europe

Sep <var data-var='date'>30</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com. Sep <var data-var='date'>30</var>, <var data-var='time'>19:02</var> UTC Monitoring - Kia appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at support@smartcar.com. Sep <var data-var='date'>30</var>, <var data-var='time'>17:37</var> UTC Identified - Kia's connected services are experiencing issues. Login attempts and API requests to Kia's in Europe may fail until Kia has fully recovered.

Kia Europe: Elevated error rates for logins and API Requests

Aug <var data-var='date'>17</var>, <var data-var='time'>16:03</var> UTC Resolved - Kia login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues! Aug <var data-var='date'>16</var>, <var data-var='time'>23:27</var> UTC Identified - Kia is currently experiencing a connected services outage. Logins and API requests made to Kia vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.

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Smartcar status is UP

Lastest published events

Smartcar Dashboard: Overview Page Widgets Not Loading

Smartcar Dashboard: Incomplete Webhook and API Logs

Degraded Webhook Event Delivery

Smartcar Services, Components and Regions

Recent Smartcar events

Smartcar Dashboard: Overview Page Widgets Not Loading

Smartcar Dashboard: Incomplete Webhook and API Logs

Degraded Webhook Event Delivery

Smartcar Scheduled Maintenance - Wednesday February 11th at 7:00 PM PST

Smartcar Dashboard Scheduled Maintenance - Tuesday February 10th at 5:00pm PST

Smartcar Connect, Dashboard, and Token Refresh Errors