THIS IS A SCHEDULED EVENT Sep <var data-var='date'>20</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>21:08</var> UTC Scheduled - Important notes related to the maintenance listed below: -Kyndryl Cloud Uplift will only be shutting down VMs/LPARs where specifically noted -Some LPARs will be locked for maintenance. What to expect with LPAR locking: --Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) --Environments or templates containing a locked LPAR are unable to be copied Start time: September 20, 2026 04:00 UTC Duration: 2 hours A limited subset of VMs/LPARs in the US-Virginia-M-2 region will be locked and shutdown -Customer accounts with VMs/LPARs that will be impacted by this maintenance will receive a separate notification listing specifically impacted VMs/LPARs along with steps that can be taken to perform this maintenance yourself, and avoid impact on the maintenance date If you have any questions or concerns on the maintenance list below, please open a support request by sending an email to support@skytap.com

Maintenance in US-Virginia-M-2 Region

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>19</var>, <var data-var='time'>16:00</var> - <var data-var='time'>16:30</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>21:19</var> UTC Scheduled - Important notes related to the maintenance listed below: -Kyndryl Cloud Uplift will only be shutting down VMs/LPARs where specifically noted Start time: September 19, 2026 16:00 UTC Duration: 0.5 hour -All VMs will experience a brief disruption to connections outside the data center lasting up to 10 minutes -VMs will NOT be locked or shutdown during this maintenance If you have any questions or concerns on the maintenance list below, please open a support request by sending an email to support@skytap.com

Maintenance in APAC-2 Region

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>13</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> UTC Aug <var data-var='date'>12</var>, <var data-var='time'>22:46</var> UTC Scheduled - Important notes related to the maintenance listed below: -Kyndryl Cloud Uplift will only be shutting down VMs/LPARs where specifically noted -Some LPARs will be locked for maintenance. What to expect with LPAR locking: ---Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ---Environments or templates containing a locked LPAR are unable to be copied Start time: September 13, 2026 04:00 UTC Duration: 2 hours A limited subset of VMs/LPARs in the US-Virginia-M-1 region will be locked and shutdown -Customer accounts with VMs/LPARs that will be impacted by this maintenance will receive a separate notification listing specifically impacted VMs/LPARs along with steps that can be taken to perform this maintenance yourself, and avoid impact on the maintenance date If you have any questions or concerns on the maintenance list below, please open a support request by sending an email to support@skytap.com

Maintenance in US-Virginia-M-1 Region

Aug <var data-var='date'>14</var>, <var data-var='time'>17:55</var> UTC Resolved - The networking issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Aug <var data-var='date'>14</var>, <var data-var='time'>17:11</var> UTC Update - We have have made preliminary changes to alleviate an issue previously reported with the network sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>16:12</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported with the network sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>15:15</var> UTC Update - We have identified a networking issue in our SG-Singapore-M-1 Region Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>14:13</var> UTC Update - We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>13:25</var> UTC Update - We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>12:26</var> UTC Identified - We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>14</var>, <var data-var='time'>11:40</var> UTC Investigating - We are currently investigating alerts related to a possible networking issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Network Issues in SG-Singapore-M-1

Aug <var data-var='date'>13</var>, <var data-var='time'>12:25</var> UTC Resolved - The networking issue in our SG-Singapore-M-1 Region Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Aug <var data-var='date'>13</var>, <var data-var='time'>12:17</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported with network sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour. Aug <var data-var='date'>13</var>, <var data-var='time'>11:47</var> UTC Update - We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>13</var>, <var data-var='time'>10:40</var> UTC Identified - We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>13</var>, <var data-var='time'>09:56</var> UTC Investigating - We are currently investigating alerts related to a possible networking issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Aug <var data-var='date'>12</var>, <var data-var='time'>20:41</var> UTC Resolved - The storage issue in our US-Virginia-M-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Aug <var data-var='date'>12</var>, <var data-var='time'>20:11</var> UTC Update - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>12</var>, <var data-var='time'>19:03</var> UTC Update - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>12</var>, <var data-var='time'>18:08</var> UTC Update - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>12</var>, <var data-var='time'>16:51</var> UTC Update - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>12</var>, <var data-var='time'>15:51</var> UTC Update - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>12</var>, <var data-var='time'>14:57</var> UTC Identified - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Storage Degradation in US-Virginia-M-2

Aug <var data-var='date'>10</var>, <var data-var='time'>17:56</var> UTC Resolved - The networking issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Aug <var data-var='date'>10</var>, <var data-var='time'>17:53</var> UTC Identified - We have identified a networking issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Aug <var data-var='date'>10</var>, <var data-var='time'>17:49</var> UTC Investigating - We are currently investigating alerts related to a possible networking issue in our UK-London-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Network Issues in UK-London-M-1

Jul <var data-var='date'>13</var>, <var data-var='time'>22:16</var> UTC Resolved - The networking issue in our EMEA Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Jul <var data-var='date'>13</var>, <var data-var='time'>21:01</var> UTC Identified - We have identified a networking issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Jul <var data-var='date'>13</var>, <var data-var='time'>20:12</var> UTC Investigating - We are currently investigating alerts related to a possible networking issue in our [REGION] Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Network Issues in EMEA

Jun <var data-var='date'>20</var>, <var data-var='time'>19:11</var> UTC Resolved - The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance. Jun <var data-var='date'>20</var>, <var data-var='time'>17:58</var> UTC Identified - We have identified an issue related to hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

Hosting Degradation in US-East-2

Jun <var data-var='date'>19</var>, <var data-var='time'>18:33</var> UTC Resolved - The networking issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Jun <var data-var='date'>19</var>, <var data-var='time'>17:22</var> UTC Update - We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers continue to actively work on this issue with highest priority. Hosting Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an update within one hour. Jun <var data-var='date'>19</var>, <var data-var='time'>16:21</var> UTC Update - We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Hosting Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an update within one hour. Jun <var data-var='date'>19</var>, <var data-var='time'>16:05</var> UTC Identified - We have identified a networking issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

Network Issues in US-East-2

Jun <var data-var='date'>17</var>, <var data-var='time'>15:23</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website and API (cloud.skytap.com) should be able to successfully create users. Jun <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC Identified - We have determined that the Kyndryl Cloud Uplift Website and API (cloud.skytap.com) is experiencing user creation failures. We are currently investigating this issue with the highest priority. We will provide an update within one hour.

Kyndryl Cloud Uplift User Creation

Jun <var data-var='date'>11</var>, <var data-var='time'>13:48</var> UTC Resolved - The networking issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Jun <var data-var='date'>11</var>, <var data-var='time'>13:46</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported with [NUMBER] network sub-system in our [REGION] Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour. Jun <var data-var='date'>11</var>, <var data-var='time'>12:55</var> UTC Identified - We have identified a networking issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour. Jun <var data-var='date'>11</var>, <var data-var='time'>12:38</var> UTC Investigating - We are currently investigating alerts related to a possible networking issue in our NL-Amsterdam-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Network Issues in NL-Amsterdam-M-1

Jun <var data-var='date'>11</var>, <var data-var='time'>00:37</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users. Jun <var data-var='date'>11</var>, <var data-var='time'>00:06</var> UTC Monitoring - We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour. Jun <var data-var='date'>10</var>, <var data-var='time'>23:46</var> UTC Investigating - We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of June 10, 2026 21:00 UTC in some regions. We are currently investigating this issue. We will provide an update within one hour.

Kyndryl Cloud Uplift Portal (cloud.skytap.com) unavailable

May <var data-var='date'>16</var>, <var data-var='time'>23:07</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>18:47</var> UTC Scheduled - Uplift will be performing maintenance on a limited subset of infrastructure in the UK-London-M-1 region on: May 17 2026, 12:00 AM London time (May 16 2026, 23:00 UTC). The maintenance duration is expected to be up to 1 hour. If you have an administrator level user in an Kyndryl Cloud Uplift containing an impacted LPAR, you would have received a previous notification noting the specific LPARs. During this maintenance window: - 12:00 AM London time: A very limited subset of LPARs will be locked and shutdown. Effects of locking include: ----- VMs and LPARs are unable to change state (ie, cannot be suspended, resumed, shutdown, or powered off) ----- Environments and templates are unable to be copied - 12:30 AM London time: VMs and LPARs begin to power on and unlock; this may take up to 30 minutes to complete NOTE: - Actions that are scheduled to occur during the maintenance that contain the impacted LPAR(s) will fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in UK-London-M-1 Region

May <var data-var='date'> 6</var>, <var data-var='time'>00:01</var> UTC Resolved - The storage issue in our US-Texas Region-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. May <var data-var='date'> 6</var>, <var data-var='time'>00:01</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 5</var>, <var data-var='time'>23:36</var> UTC Identified - We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. May <var data-var='date'> 5</var>, <var data-var='time'>23:27</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our US-Texas Region-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in US-Texas Region-M-1

May <var data-var='date'> 2</var>, <var data-var='time'>21:08</var> UTC Resolved - The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. May <var data-var='date'> 2</var>, <var data-var='time'>20:50</var> UTC Identified - We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. May <var data-var='date'> 2</var>, <var data-var='time'>19:42</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in US-Texas-M-1

Apr <var data-var='date'>10</var>, <var data-var='time'>22:15</var> UTC Resolved - The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Apr <var data-var='date'>10</var>, <var data-var='time'>21:38</var> UTC Identified - We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Storage Degradation in UK-London-M-1

Apr <var data-var='date'>10</var>, <var data-var='time'>17:29</var> UTC Resolved - The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Apr <var data-var='date'>10</var>, <var data-var='time'>17:12</var> UTC Identified - We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Apr <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> UTC Resolved - The storage issue in our APAC-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Apr <var data-var='date'> 1</var>, <var data-var='time'>22:16</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our APAC-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in APAC-2 region

Mar <var data-var='date'>14</var>, <var data-var='time'>10:05</var> UTC Resolved - The storage issue in our US-Virginia-M-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Mar <var data-var='date'>14</var>, <var data-var='time'>09:50</var> UTC Identified - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour. Mar <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Mar <var data-var='date'> 5</var>, <var data-var='time'>04:33</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users. Mar <var data-var='date'> 5</var>, <var data-var='time'>04:32</var> UTC Monitoring - We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour. Mar <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> UTC Investigating - We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 4 March 2026 8:13PM . We are currently investigating this issue. We will provide an update within one hour.

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

Mar <var data-var='date'> 1</var>, <var data-var='time'>02:42</var> UTC Resolved - The issue related to hosting services in our AU-Sydney-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance. Mar <var data-var='date'> 1</var>, <var data-var='time'>02:02</var> UTC Update - We are continuing to work on an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will post updates as they are available. Mar <var data-var='date'> 1</var>, <var data-var='time'>01:01</var> UTC Identified - We have identified an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will provide an update within one hour.

Hosting Degradation in AU-Sydney-M-1

Feb <var data-var='date'>25</var>, <var data-var='time'>00:31</var> UTC Resolved - The storage issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance. Feb <var data-var='date'>24</var>, <var data-var='time'>23:48</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>22:24</var> UTC Identified - We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Storage Degradation in NL-Amsterdam-M-1

Feb <var data-var='date'>24</var>, <var data-var='time'>12:38</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users. Feb <var data-var='date'>24</var>, <var data-var='time'>12:37</var> UTC Identified - We have determined that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of 12:00 PM 24 Feb 2026 UTC. We are currently investigating this issue. We will provide an update within one hour. Feb <var data-var='date'>24</var>, <var data-var='time'>12:07</var> UTC Investigating - We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 12:00 PM 24 Feb 2026. We are currently investigating this issue. We will provide an update within one hour.

Feb <var data-var='date'>15</var>, <var data-var='time'>10:49</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>14:45</var> UTC Scheduled - Skytap will be performing maintenance in the US-Texas-M-1 region on: February 15, 2026 12:00 AM Texas time (February 15, 2026 06:00 UTC). The maintenance duration is expected to be up to 5 hours, 0 minutes. During this maintenance window: 12:00 AM Texas time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - Public IPs attached to VMs and VPNs will experience disruptions between 1 and 5 minutes long per IP during the duration of the maintenance - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 4:20 AM Texas time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 4:35 AM Texas time: Additional non-customer impacting maintenance items will take place 5:00 AM Texas time: Maintenance completed Important Notes: - As a point of clarification, Skytap will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

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Network Issues in SG-Singapore-M-1

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Maintenance in US-Virginia-M-2 Region

Maintenance in APAC-2 Region

Maintenance in US-Virginia-M-1 Region

Network Issues in SG-Singapore-M-1

Network Issues in SG-Singapore-M-1

Storage Degradation in US-Virginia-M-2