Apr <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> UTC Resolved - The storage issue in our APAC-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.Apr <var data-var='date'> 1</var>, <var data-var='time'>22:16</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our APAC-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in APAC-2 region

Mar <var data-var='date'>14</var>, <var data-var='time'>10:05</var> UTC Resolved - The storage issue in our US-Virginia-M-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.Mar <var data-var='date'>14</var>, <var data-var='time'>09:50</var> UTC Identified - We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.Mar <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in US-Virginia-M-2

Mar <var data-var='date'> 5</var>, <var data-var='time'>04:33</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.Mar <var data-var='date'> 5</var>, <var data-var='time'>04:32</var> UTC Monitoring - We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour.Mar <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> UTC Investigating - We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 4 March 2026 8:13PM . We are currently investigating this issue. We will provide an update within one hour.

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

Mar <var data-var='date'> 1</var>, <var data-var='time'>02:42</var> UTC Resolved - The issue related to hosting services in our AU-Sydney-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.Mar <var data-var='date'> 1</var>, <var data-var='time'>02:02</var> UTC Update - We are continuing to work on an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will post updates as they are available.Mar <var data-var='date'> 1</var>, <var data-var='time'>01:01</var> UTC Identified - We have identified an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will provide an update within one hour.

Hosting Degradation in AU-Sydney-M-1

Feb <var data-var='date'>25</var>, <var data-var='time'>00:31</var> UTC Resolved - The storage issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.Feb <var data-var='date'>24</var>, <var data-var='time'>23:48</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>22:24</var> UTC Identified - We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Storage Degradation in NL-Amsterdam-M-1

Feb <var data-var='date'>24</var>, <var data-var='time'>12:38</var> UTC Resolved - This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.Feb <var data-var='date'>24</var>, <var data-var='time'>12:37</var> UTC Identified - We have determined that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of 12:00 PM 24 Feb 2026 UTC. We are currently investigating this issue. We will provide an update within one hour.Feb <var data-var='date'>24</var>, <var data-var='time'>12:07</var> UTC Investigating - We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 12:00 PM 24 Feb 2026. We are currently investigating this issue. We will provide an update within one hour.

Feb <var data-var='date'>15</var>, <var data-var='time'>10:49</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>14:45</var> UTC Scheduled - Skytap will be performing maintenance in the US-Texas-M-1 region on: February 15, 2026 12:00 AM Texas time (February 15, 2026 06:00 UTC). The maintenance duration is expected to be up to 5 hours, 0 minutes. During this maintenance window: 12:00 AM Texas time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - Public IPs attached to VMs and VPNs will experience disruptions between 1 and 5 minutes long per IP during the duration of the maintenance - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 4:20 AM Texas time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 4:35 AM Texas time: Additional non-customer impacting maintenance items will take place 5:00 AM Texas time: Maintenance completed Important Notes: - As a point of clarification, Skytap will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in US-Texas-M-1 Region

Feb <var data-var='date'>14</var>, <var data-var='time'>16:45</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>14</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>14:28</var> UTC Scheduled - Skytap will be performing maintenance in the APAC-2 region on: February 15, 2026 12:00 AM Singapore time (February 14, 2026 16:00 UTC). The maintenance duration is expected to be up to 45 minutes. During this maintenance window: 12:00 AM Singapore time: - Networking in the region will experience a disruption lasting from 1 to 15 minutes - SRA connections to VMs in the region will experience disruptions 12:15 AM Singapore time: Additional non-customer impacting maintenance items will take place 12:45 AM Singapore time: Maintenance completed Important Notes: - As a point of clarification, Skytap will NOT be shutting down any VMs during this maintenance If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in APAC-2 Region

Feb <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> UTC Scheduled - Skytap will be performing maintenance in the US-Virginia-M-2 region on: February 8, 2026 12:00 AM Virginia time (February 8, 2026 05:00 UTC). The maintenance duration is expected to be up to 4 hours, 15 minutes. During this maintenance window: 12:00 AM Virginia time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - Public IPs attached to VMs and VPNs will experience disruptions between 1 and 5 minutes long per IP during the duration of the maintenance - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 3:45 AM Virginia time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 4:00 AM Virginia time: Additional non-customer impacting maintenance items will take place 4:15 AM Virginia time: Maintenance completed Important Notes: - As a point of clarification, Skytap will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in US-Virginia-M-2 Region

Feb <var data-var='date'> 7</var>, <var data-var='time'>17:14</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> UTC Scheduled - Skytap will be performing maintenance in the CN-HongKong-M-1 region on: February 8, 2026 12:00 AM HongKong time (February 7, 2026 16:00 UTC). The maintenance duration is expected to be up to 2 hours, 40 minutes. During this maintenance window: 12:00 AM HongKong time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:55 AM HongKong time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 2:15 AM HongKong time: Additional non-impacting maintenance items will take place Important Notes: - As a point of clarification, Skytap will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in CN-HongKong-M-1 Region

Feb <var data-var='date'> 1</var>, <var data-var='time'>03:55</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>31</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>31</var>, <var data-var='time'>02:11</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the NL-Amsterdam-M-1 region on: February 1, 2026 12:00 AM Amsterdam time (January 31, 2026 23:00 UTC). The maintenance duration is expected to be up to 6 hours, 10 minutes. During this maintenance window: 12:00 AM Amsterdam time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - Public IPs attached to VMs and VPNs will experience disruptions between 1 and 5 minutes long per IP during the duration of the maintenance - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 5:40 AM Amsterdam time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 5:55 AM Amsterdam time: Additional non-customer impacting maintenance items will take place 6:10 AM Amsterdam time: Maintenance completed Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in NL-Amsterdam-M-1 Region

Jan <var data-var='date'>25</var>, <var data-var='time'>00:59</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>22</var>, <var data-var='time'>14:37</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the UK-London-M-1 region on: January 25, 2026 12:00 AM London time (January 25, 2026 00:00 UTC). The maintenance duration is expected to be up to 2 hours, 40 minutes. During this maintenance window: 12:00 AM London time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:55 AM London time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 2:15 AM London time: Additional non-impacting maintenance items will take place Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in UK-London-M-1 Region

Jan <var data-var='date'>24</var>, <var data-var='time'>19:27</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>24</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>22</var>, <var data-var='time'>14:26</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the IN-Pune-M-1 region on: January 25, 2026 at 12:00 AM Pune time (January 24, 2026 at 18:30:00 UTC). The maintenance duration is expected to be up to 2 hours, 40 minutes. During this maintenance window: 12:00 AM Pune time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) -----Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:55 AM Pune time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 2:15 AM Pune time: Additional non-impacting maintenance items will take place Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in IN-Pune-M-1 Region

Jan <var data-var='date'>18</var>, <var data-var='time'>08:01</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>18</var>, <var data-var='time'>04:02</var> UTC Update - Kyndryl Cloud Uplift will be performing maintenance in the US-Virginia-M-1 region on: January 18 2026, 12:00 AM Virginia time (January 18 2026 05:00 UTC) The Scheduled Maintenance will start in 1 hour.Jan <var data-var='date'>18</var>, <var data-var='time'>03:52</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the US-Virginia-M-1 region on: January 18 2026, 12:00 AM Virginia time (January 18 2026 05:00 UTC).Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>17:24</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the US-Virginia-M-1 region on: January 18 2026, 12:00 AM Virginia time (January 18 2026 05:00 UTC). The maintenance duration is expected to be up to 6 hours, 25 minutes. During this maintenance window: 12:00 AM Virginia time: - All LPARs in the region will be locked: ----- Locked VMs and LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked VM or LPAR are unable to be copied -----A subset of VMs and LPARs in the region will be locked and shutdown (If you are the administrator an an account with VMs or LPARs that will be shutdown you will have received an additional notification with details - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions for up to 2 hours 4:30 AM Virginia time: All VMs and LPARs in the region will be unlocked and VMs or LPARs that were shutdown will begin to power on; the power on and unlock process may take up to 1.5 hours to complete 6:00 AM Virginia time: Additional non-impacting maintenance activities will take place Additional Notes: - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in US-Virginia-M-1 Region

Jan <var data-var='date'>18</var>, <var data-var='time'>01:09</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>17:27</var> UTC Update - We will be undergoing scheduled maintenance during this time.Dec <var data-var='date'>15</var>, <var data-var='time'>17:19</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the IE-Dublin-M-1 region on: January 18 2026, 12:00 AM Dublin time (January 18 00:00 UTC). The maintenance duration is expected to be up to 2 hours, 10 minutes. During this maintenance window: 12:00 AM Dublin time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:25 AM Dublin time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 1:40 AM Dublin time: Additional non-customer impacting maintenance items will take place 2:10 AM Dublin time: Maintenance completed Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in IE-Dublin-M-1 Region

Jan <var data-var='date'>17</var>, <var data-var='time'>19:39</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>16:08</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the SG-Singapore-M-1 region on: January 18 2026, 12:00 AM Singapore time (January 17 2026 16:00 UTC). The maintenance duration is expected to be up to 5 hours, 40 minutes. During this maintenance window: 12:00 AM Singapore time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied ----- A subset of LPARs in the region will be shutdown (If you are the administrator of an account with LPARs that will be shutdown you will have received an additional notification with details) - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions for up to 45 minutes 3:45 AM Singapore time: All LPARs in the region will be unlocked and LPARs that were shutdown will begin to power on; the power on and unlock process may take up to 1.5 hours to complete 5:15 AM Singapore time: Additional non-customer impacting maintenance activities will take place Additional Notes: - Actions that are scheduled to occur during the maintenance window related to locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related to locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in SG-Singapore-M-1 Region

Jan <var data-var='date'>11</var>, <var data-var='time'>00:36</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>15:43</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the UK-London-M-2 region on: January 11 2026, 12:00 AM London time (January 11, 00:00 UTC). The maintenance duration is expected to be up to 2 hours, 10 minutes. During this maintenance window: 12:00 AM London time: - All LPARs in the region will be locked: ----- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) ----- Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:55 AM London time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 2:10 AM London time: Maintenance completed Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in UK-London-M-2 Region

Jan <var data-var='date'>10</var>, <var data-var='time'>14:56</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>10</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 6</var>, <var data-var='time'>21:02</var> UTC Update - We will be undergoing scheduled maintenance during this time.Dec <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> UTC Scheduled - Kyndryl Cloud Uplift will be performing maintenance in the AU-Sydney-M-1 region on: January 11 2026, 12:00 AM Sydney time (January 10 13:00 UTC). The maintenance duration is expected to be up to 2 hours, 10 minutes. During this maintenance window: 12:00 AM Sydney time: - All LPARs in the region will be locked: --- Locked LPARs are unable to change state (cannot be suspended, resumed, shutdown, powered off or powered on) --- Environments or templates containing a locked LPAR are unable to be copied - ExpressRoutes will experience a disruption in service lasting between 1 to 15 minutes - SRA connections to all LPARs in the region will experience disruptions 1:55 AM Sydney time: All LPARs in the region will be unlocked; the unlock process may take up to 15 minutes to complete 2:10 AM Sydney time: Maintenance completed Important Notes: - As a point of clarification, Kyndryl Cloud Uplift will NOT be shutting down any LPARs or VMs during this maintenance - Actions that are scheduled to occur during the maintenance window related locked VMs or LPARs may fail - Copy-to-Region operations during the maintenance window related locked VMs or LPARs may fail If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in AU-Sydney-M-1 Region

Dec <var data-var='date'>23</var>, <var data-var='time'>07:47</var> UTC Resolved - The issue related to hosting services in our US-West Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.Dec <var data-var='date'>23</var>, <var data-var='time'>07:27</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.Dec <var data-var='date'>23</var>, <var data-var='time'>06:48</var> UTC Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>23</var>, <var data-var='time'>05:51</var> UTC Identified - We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.Dec <var data-var='date'>23</var>, <var data-var='time'>05:34</var> UTC Investigating - We are investigating reports regarding an issue related to hosting services in our US-West Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Hosting Degradation in US-West

Dec <var data-var='date'> 7</var>, <var data-var='time'>19:28</var> UTC Completed - Publish service maintenance in US-West has been completed. If your VM(s) require published services, they can be created at this time.Dec <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC Scheduled - Skytap will be performing maintenance in the US-West region on: December 7 2025, 9:00 AM Los Angeles time (December 7 17:00 UTC). The maintenance duration is expected to be up to 3 hours. During this maintenance window: - 9:00 AM Los Angeles time: Skytap will delete all published services in the Skytap US-West region - 12:00 PM Los Angeles time: If your VM(s) require published services, they can be created again after 12:00 PM PT Note: - Any published services created before 12:00 PM PT on December 7th will not function correctly - Newly created published services will have a different incoming port than published services that were removed - More information about published services can be found at https://help.skytap.com/accessing-vms-with-published-services.html If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

Maintenance in US-West Region

Nov <var data-var='date'>20</var>, <var data-var='time'>03:58</var> UTC Resolved - The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.Nov <var data-var='date'>20</var>, <var data-var='time'>03:23</var> UTC Identified - We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.Nov <var data-var='date'>20</var>, <var data-var='time'>03:20</var> UTC Investigating - We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Storage Degradation in US-Texas-M-1

Nov <var data-var='date'>19</var>, <var data-var='time'>23:56</var> UTC Resolved - The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.Nov <var data-var='date'>19</var>, <var data-var='time'>23:50</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported with a storage sub-system in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.Nov <var data-var='date'>19</var>, <var data-var='time'>16:48</var> UTC Update - We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are continuing to actively work on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates as they become available.Nov <var data-var='date'>19</var>, <var data-var='time'>15:44</var> UTC Identified - We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

Nov <var data-var='date'> 4</var>, <var data-var='time'>16:32</var> UTC Resolved - The issue in our EMEA Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.Nov <var data-var='date'> 4</var>, <var data-var='time'>15:39</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnectsNov <var data-var='date'> 4</var>, <var data-var='time'>15:05</var> UTC Investigating - We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

HTML5 Client Issues in EMEA

Sep <var data-var='date'>15</var>, <var data-var='time'>16:51</var> UTC Resolved - The networking issue in our AU-Sydney-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.Sep <var data-var='date'>15</var>, <var data-var='time'>16:45</var> UTC Monitoring - We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.Sep <var data-var='date'>15</var>, <var data-var='time'>16:38</var> UTC Identified - We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

Network Issues in AU-Sydney-M-1

Sep <var data-var='date'>14</var>, <var data-var='time'>01:11</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>14</var>, <var data-var='time'>00:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>14</var>, <var data-var='time'>00:12</var> UTC Scheduled - The below maintenance has been extended for an additional hour: Skytap will be performing network infrastructure maintenance in the NL-Amsterdam-M-1 region on: September 14 2025, 12:00 AM Amsterdam time (September 13 2025, 22:00 UTC). The maintenance duration is expected to be up to 2.5 hours. During this maintenance window: 12:00 AM to 3:30 AM Amsterdam time: During this period network services in the region may experience short disruptions If you have any questions about this maintenance, you can open a support request by sending an email to support@skytap.com

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Is Skytap down?

Skytap status is UP

Lastest published events

Storage Degradation in APAC-2 region

Storage Degradation in US-Virginia-M-2

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

Skytap Services, Components and Regions

Recent Skytap events

Storage Degradation in APAC-2 region

Storage Degradation in US-Virginia-M-2

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

Hosting Degradation in AU-Sydney-M-1

Storage Degradation in NL-Amsterdam-M-1

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

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