Nov <var data-var='date'>10</var>, <var data-var='time'>11:35</var> CET Resolved - Infrasec are now up and running so the operation should be normal again.Nov <var data-var='date'>10</var>, <var data-var='time'>11:32</var> CET Identified - We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Nov <var data-var='date'> 3</var>, <var data-var='time'>06:30</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>28</var>, <var data-var='time'>17:55</var> CET Scheduled - Dear Sitoo user, We will be conducting a planned infrastructure update of the new Back Office which means that you will be unable to access it during this period. If you have planned work to perform during these 30 minutes we are sorry for the inconvenience as we have chosen a time when we have very limited traffic in the system. How this may affect you: - During this 30 minutes window you won't be able to access the new Back Office. What will not be affected: - The will have no effect on any POS operations nor work in old Back Office. If you have questions at any time during this maintenance, you are welcome to reach out to our support team at https://support.sitoo.com/ or call +46-8 5000 93 90

Planned infrastructure update for the new Back Office

Aug <var data-var='date'>21</var>, <var data-var='time'>12:46</var> CEST Resolved - This incident has been resolved.Aug <var data-var='date'>21</var>, <var data-var='time'>11:20</var> CEST Monitoring - A fix has been deployed that addresses the issue. We will continue to monitor the service.Aug <var data-var='date'>21</var>, <var data-var='time'>10:59</var> CEST Identified - We have identified the issue and are working on a fix.Aug <var data-var='date'>21</var>, <var data-var='time'>10:47</var> CEST Investigating - We’re investigating a disruption affecting the ability to log in to the New Back Office. We will provide more info continuously.

Cannot log in to new Back office

May <var data-var='date'>14</var>, <var data-var='time'>20:49</var> CEST Resolved - Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performanceMay <var data-var='date'>14</var>, <var data-var='time'>16:33</var> CEST Monitoring - We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221) A production release will be available soon.May <var data-var='date'>13</var>, <var data-var='time'>16:46</var> CEST Update - After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.May <var data-var='date'>13</var>, <var data-var='time'>09:32</var> CEST Update - The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.May <var data-var='date'> 9</var>, <var data-var='time'>18:33</var> CEST Update - We've deployed a publuc beta. We'll continue to monitoring performance.May <var data-var='date'> 8</var>, <var data-var='time'>19:09</var> CEST Identified - We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrowMay <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> CEST Update - We have identified several potential issues and are finalizing fixes for them right nowMay <var data-var='date'> 6</var>, <var data-var='time'>17:36</var> CEST Investigating - We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.

Duplicate items added to cart after scanning

May <var data-var='date'> 6</var>, <var data-var='time'>05:25</var> CEST Completed - The scheduled maintenance has been completed.May <var data-var='date'> 6</var>, <var data-var='time'>05:20</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary.May <var data-var='date'> 6</var>, <var data-var='time'>05:19</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary.May <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>30</var>, <var data-var='time'>09:06</var> CEST Scheduled - Dear Sitoo POS user, We will be conducting planned maintenance to our cloud-service to upgrade databases. How this may affect you: - During this 3 hour period access to the Platform (APIs and Backoffice) may become limited. - The Sitoo POS might experience shorter temporary operational disruptions for other tasks: running batch jobs, integrations etc. What will not be affected: - The POS will continue to work from the sales perspective. - Manual card and cash payments will work. We recommend that you do not carry out backend related tasks during the maintenance window. If you have questions at any time during this maintenance, you are welcome to reach out to our support team. Call +46 8 5000 93 90

Planned maintenance for Database upgrade

Mar <var data-var='date'>14</var>, <var data-var='time'>10:21</var> CET Resolved - This incident has been resolved with the new version 1.93. We will continue to monitor the status.Mar <var data-var='date'>13</var>, <var data-var='time'>20:36</var> CET Monitoring - Version 1.93 is now available in the App Store with the following fixes: 	•	CRM V2 – Customer Addition to Cart Resolved an issue preventing customers from being added to the cart when the CRM V2 SPI did not return customer transactions. 	•	Z-Report Numbering Fixed a bug causing the Z-report ID numbering to reset to 1 instead of continuing sequentially. We will continue monitoring this closely and provide updates as needed.Mar <var data-var='date'>13</var>, <var data-var='time'>18:14</var> CET Update - We are actively working on resolving the issue and will continue to provide updates as soon as more information becomes available.Mar <var data-var='date'>13</var>, <var data-var='time'>14:31</var> CET Identified - The root cause has been identified, and we are working on a fix.Mar <var data-var='date'>13</var>, <var data-var='time'>13:31</var> CET Investigating - We're currently investigating two related issues affecting Z reports: 1) Z report number series are restarting from 1 unexpectedly (starting from version 1.91). 2) Users who closed Z reports last night may receive prompts to close again, causing the number series and grand totals to reset. Note: Journal data remains accurate. This issue only impacts the Z report numbering. The 3 grand total fields in the journal data are also affected, as they reflect the information on the Z reports (moneygrandtotalsales, moneygrandtotalrefund, moneygrandtotalnet) We strongly reccomend not to upgrade from version 1.90 until a fix is released

Investigating Issue with Z Reports Number Series

Mar <var data-var='date'>13</var>, <var data-var='time'>11:15</var> CET Resolved - This incident has been resolved with the new version 1.92. We will continue to monitor the status.Mar <var data-var='date'>12</var>, <var data-var='time'>21:17</var> CET Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>12</var>, <var data-var='time'>21:17</var> CET Monitoring - POS iOS version 1.92 has been released with a fix for this issue. The update has been pushed to the AppStore and should be available shortly for download.Mar <var data-var='date'>12</var>, <var data-var='time'>18:07</var> CET Identified - We have identified that the issue specifically affects iOS version 1.91. We recommend not installing or upgrading to version 1.91. We are working to fix this issue. Only a small number of customers are affected.Mar <var data-var='date'>12</var>, <var data-var='time'>17:59</var> CET Investigating - We are currently experiencing an issue affecting split payments when using Adyen as the payment method. When attempting to make a partial payment through Adyen.

Issues with Split Payments via Adyen on POS iOS

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:02</var> CET Resolved - Customers who have updated to version 1.87 report that the update has successfully resolved the previously identified issues. Recommended Action: In general we recommend updating to version 1.87, especially if you're currently using version 1.86 and encountering problems with Down Payments or Invoices as payment methods.Feb <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> CET Monitoring - A fix has been implemented, and version 1.87 is now available on the App Store. The new release resolves the issue with Down Payments and Invoices and addresses the error relating to the migrating error to the new journal service that affected a handful of devices.Jan <var data-var='date'>31</var>, <var data-var='time'>20:52</var> CET Update - Current status: - We have identified the issue and are working with a new release. - The problem occurs in relation to Down Payments and Invoice as payment methods immediately after committing a booking/order, where an error message appears. - The booking/order is still created but is simultaneously canceled in Sitoo. The product remains in the cart. - We are also investigating an issue related to migrating the journal to the new service. - The impact of this issue may vary depending on your specific system implementation. Recommended Action: If you have not yet updated to version 1.86, we strongly recommend postponing the update until hotfix 1.87 is released. If you have successfully updated to version 1.86, no action is required. If you have any questions, please don’t hesitate to reach out to our support team. We appreciate your patience and will keep you informed as we work towards a resolution.Jan <var data-var='date'>31</var>, <var data-var='time'>17:38</var> CET Update - We are still investigating. The issue affects customers using payment methods Down payments and Invoice that has upgraded to version 1.86 on iOS (iPad and iPhone). Note: Directly after a Commit of a booking/order an error message will be shown. The booking/order will still be created but in the same time also Cancelled in Sitoo. The product will still be in the cart. How this affects you as a customer is unique per customer depending on each customers own implementation to other systems.Jan <var data-var='date'>31</var>, <var data-var='time'>16:07</var> CET Identified - We are currently experiencing issues with the latest version 1.86 of the POS App (iOS) regarding down payments. We currently don't recommend customers to update to version 1.86. Thank you for your patience.

Sitoo POS (iOS) degradation with latest release 1.86

Aug <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> CEST Resolved - The implemented fix was successful. Operations back to normal.Aug <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 6</var>, <var data-var='time'>09:10</var> CEST Investigating - We have identified a potential issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

Jun <var data-var='date'>28</var>, <var data-var='time'>13:37</var> CEST Resolved - The latest release of Sitoo POS on Android (1.4.34) contains a fix for this issue.May <var data-var='date'>16</var>, <var data-var='time'>10:59</var> CEST Investigating - We are currently experiencing issues with the POS App running on devices with Android Version 14 due to a recently found bug related to taxfree receipts being printed with a LARGE font. Sitoo currently does not recommend upgrading Android devices to Android 14 (API level 34) until a bug fix has been released. Thank you for your patience.

Sitoo POS on Android Version 14 issue with taxfree receipts

Jun <var data-var='date'>17</var>, <var data-var='time'>04:23</var> CEST Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>17</var>, <var data-var='time'>14:36</var> CEST Scheduled - Dear Sitoo POS user, We will be conducting planned maintenance to our cloud-service to upgrade databases. How this may affect you: - During this 4 hour period access to the Platform (APIs and Backoffice) may become limited. - The Sitoo POS might experience shorter temporary operational disruptions for other tasks: running batch jobs, integrations etc. What will not be affected: - The POS will continue to work from the sales perspective. - Manual card and cash payments will work. We recommend that you do not carry out backend related tasks during the maintenance window. If you have questions at any time during this maintenance, you are welcome to reach out to our support team. Call +46 8 5000 93 90

Maintenance Database Upgrade

Apr <var data-var='date'>16</var>, <var data-var='time'>13:28</var> CEST Resolved - Voyado reports that the incident has been resolved.Apr <var data-var='date'>16</var>, <var data-var='time'>10:37</var> CEST Identified - Voyado, who is a CRM used by several Sitoo customers have an ongoing incident. For direct status please see: https://status.voyado.com/

Voyado Service Disruption (CRM used by several Sitoo Customers)

Mar <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> CET Resolved - Mitigating actions had a verified effect.Mar <var data-var='date'> 7</var>, <var data-var='time'>15:05</var> CET Monitoring - We are still investigating in close cooperation with the affected customer. Some mitigating changes has been put in place and is under monitoring.Mar <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> CET Investigating - We are currently investigating a reported issue with the POS App for Android affecting one customer in several stores. The POS App has slow response times in the interface for store staff (up to several seconds) when performing for example scanning of products. We are investigating. Thank you for your patience.

Sitoo (Android) POS degradation

Jan <var data-var='date'>18</var>, <var data-var='time'>16:43</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>18</var>, <var data-var='time'>16:35</var> CET Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>18</var>, <var data-var='time'>16:34</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>12</var>, <var data-var='time'>17:46</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>11</var>, <var data-var='time'>16:51</var> CET Investigating - We are currently experiencing issues with the switchboard for Sitoo Support. Our provider has been notified and is working on it. Sitoo international support it still reachable at +46 8 5000 9390.

Switchboard for Sitoo Support is down

Jan <var data-var='date'>11</var>, <var data-var='time'>13:33</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>11</var>, <var data-var='time'>13:32</var> CET Update - We are continuing to investigate this issue.Jan <var data-var='date'>11</var>, <var data-var='time'>12:41</var> CET Investigating - We are currently experiencing issues with the switchboard for Sitoo Support. Our provider has been notified and is working on it. Sitoo Support is still reachable at: https://support.sitoo.com/hc/en-us/requests/new.

Nov <var data-var='date'>11</var>, <var data-var='time'>18:10</var> CET Completed - Migration to new email service provider successful.Nov <var data-var='date'>10</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>31</var>, <var data-var='time'>07:11</var> CET Scheduled - Dear Sitoo Customer, We will be conducting a migration to a new email service provider. This migration will not have any operational impact on our external services besides possibly the mail service connected to Sitoo Support. Our support site and support contact form will, as always, be fully operational during the migration. See https://support.sitoo.com. Emails sent to Sitoo staff, departments and functions are not affected by the migration. If you have any questions during this maintenance then please contact the Sitoo Support Team at +46 8 5000 93 90.

Migration to a new email service provider

Sep <var data-var='date'>13</var>, <var data-var='time'>13:01</var> CEST Resolved - This has been resolved.Sep <var data-var='date'>13</var>, <var data-var='time'>10:32</var> CEST Investigating - Sitoo POS Android app is currently not available from Google Play Store and Sitoo is currently working hard to get it back.

Sitoo POS Android App not available in Google Play Store

Aug <var data-var='date'>12</var>, <var data-var='time'>13:54</var> CEST Resolved - Infrasec are now fully up and running on their secondary site so the operation should be normal again.Aug <var data-var='date'>12</var>, <var data-var='time'>13:48</var> CEST Update - Note! Only Swedish customers that are using a control unit are affected.Aug <var data-var='date'>12</var>, <var data-var='time'>13:46</var> CEST Identified - Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. Infrasec are currently moving over operations to their secondary data center. https://status-io.infrasec.se/

Jun <var data-var='date'>18</var>, <var data-var='time'>16:26</var> CEST Resolved - Infrasec has confirmed that the issue has been resolved. Back to normal since 15:55 (CET).Jun <var data-var='date'>18</var>, <var data-var='time'>16:02</var> CEST Monitoring - Latest news from Infrasec is that the problem is solved. We are still monitoring this.Jun <var data-var='date'>18</var>, <var data-var='time'>15:38</var> CEST Update - Unfortunately, we have no new information from Infrasec and there's nothing we can do at this point. We apologize for the inconvenience.Jun <var data-var='date'>18</var>, <var data-var='time'>13:30</var> CEST Identified - Infrasec is working on this issue with all resources available to solve this issue ASAP.Jun <var data-var='date'>18</var>, <var data-var='time'>12:30</var> CEST Update - Infrasec has now updated its status page. See: https://status-io.infrasec.seJun <var data-var='date'>18</var>, <var data-var='time'>12:05</var> CEST Investigating - Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

Infrasec Service Disruption (only Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Mar <var data-var='date'>27</var>, <var data-var='time'>22:07</var> CEST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>21:54</var> CEST Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>14</var>, <var data-var='time'>15:53</var> CET Scheduled - Dear Sitoo POS user, We will be conducting a planned maintenance to our cloud-service. We will upgrade databases and during the maintenance window access to the Platform (APIs and Backoffice) may become limited. Normal sales transactions with card and cash payments should work as expected but Sitoo POS might experience shorter temporary operational disruptions for other tasks. If you have questions at any time during this maintenance, you are welcome to reach out to our support team. Call +46 8 5000 93 90

Database upgrade

Oct <var data-var='date'>13</var>, <var data-var='time'>21:23</var> CEST Resolved - Events have been dispatched. Queue back to zero. Issue has been resolved.Oct <var data-var='date'>13</var>, <var data-var='time'>18:39</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>13</var>, <var data-var='time'>17:21</var> CEST Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>13</var>, <var data-var='time'>15:09</var> CEST Investigating - The webhooks service is queueing up events and only a few are delivered to the destination. This causes events to have a delay before being delivered. We are currently investigating this issue together with AWS.

API: Disruptions on the webhooks service

Sep <var data-var='date'> 6</var>, <var data-var='time'>00:34</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 6</var>, <var data-var='time'>00:07</var> CEST Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>24</var>, <var data-var='time'>07:58</var> CEST Scheduled - Dear Sitoo POS user, We will be conducting a planned maintenance to our cloud-service. We will upgrade databases and during the maintenance window access to the Platform (APIs and Backoffice) may become limited. Normal sales transactions with card and cash payments should work as expected but Sitoo POS might experience shorter temporary operational disruptions for other tasks. If you have questions at any time during this maintenance, you are welcome to reach out to our support team. Call +46 8 5000 93 90

Dec <var data-var='date'>10</var>, <var data-var='time'>16:51</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>16:50</var> CET Update - Fiskaly services are up and running again. Problem solved.Dec <var data-var='date'>10</var>, <var data-var='time'>16:42</var> CET Update - We are continuing to monitor for any further issues.Dec <var data-var='date'>10</var>, <var data-var='time'>16:33</var> CET Monitoring - There is currently issues with Fiskaly (the compliance in Germany). We are monitoring this closely, you can follow the statuses here https://status.fiskaly.com

Fiskaly (the compliance in Germany) major outage

Apr <var data-var='date'>16</var>, <var data-var='time'>13:01</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'>16</var>, <var data-var='time'>13:00</var> CEST Identified - We had a minor incident related to an incomplete sync to Sitoo POS. If you still experience problems logging in to Sitoo POS... Please log in to your BackOffice and change the PIN of one of your contacts (whichever). Wait a few minutes and it should work. Are you in Sitoo POS, but can not make payments, searches, etc... Go to "Menu" > "Settings" > "Advanced" > "Clear cache".Apr <var data-var='date'>16</var>, <var data-var='time'>12:51</var> CEST Update - We are continuing to investigate this issue.Apr <var data-var='date'>16</var>, <var data-var='time'>12:33</var> CEST Investigating - We have identified an issue when using Sitoo POS. We will provide an update as soon as it becomes available.

Sitoo POS application

Nov <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> CET Resolved - Infrasec has confirmed that the issue has been resolved. Back to normal since 18:39 CET.Nov <var data-var='date'> 6</var>, <var data-var='time'>18:55</var> CET Monitoring - We are awaiting confirmation from Infrasec that the issue has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> CET Identified - Infrasec has now updated its certificate and it should work again.Nov <var data-var='date'> 6</var>, <var data-var='time'>17:55</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'> 6</var>, <var data-var='time'>17:53</var> CET Investigating - Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

Is Sitoo down?

Sitoo status is UP

Lastest published events

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Planned infrastructure update for the new Back Office

Cannot log in to new Back office

Sitoo Services, Components and Regions

Recent Sitoo events

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Planned infrastructure update for the new Back Office

Cannot log in to new Back office

Duplicate items added to cart after scanning

Planned maintenance for Database upgrade

Investigating Issue with Z Reports Number Series

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Is Sitoo down?

Sitoo status is UP

Lastest published events

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Planned infrastructure update for the new Back Office

Cannot log in to new Back office

Sitoo Services, Components and Regions

Recent Sitoo events

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Planned infrastructure update for the new Back Office

Cannot log in to new Back office

Duplicate items added to cart after scanning

Planned maintenance for Database upgrade

Investigating Issue with Z Reports Number Series

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!