May <var data-var='date'>13</var>, <var data-var='time'>03:47</var> PDT Resolved - 2:00 PM EEST The fix was verified, and the service was confirmed as fully operational. Root Cause: The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic. We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue. May <var data-var='date'>13</var>, <var data-var='time'>03:46</var> PDT Monitoring - Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic. May <var data-var='date'>13</var>, <var data-var='time'>03:44</var> PDT Identified - Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine. May <var data-var='date'>13</var>, <var data-var='time'>03:42</var> PDT Investigating - Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.

Investigating Potential Service Issues

May <var data-var='date'> 9</var>, <var data-var='time'>02:40</var> PDT Resolved - AWS has officially resolved the thermal and power event in the US-EAST-1 region. All underlying infrastructure supporting our Sisense servers has been stabilized and is performing at pre-event levels. Our engineering team has verified that our services are fully operational. We will continue to perform routine checks to ensure long-term stability, but we consider this incident fully resolved. Thank you for your patience while we navigated this external disruption. https://health.aws.amazon.com/health/status May <var data-var='date'> 8</var>, <var data-var='time'>04:40</var> PDT Update - We no longer see the consequences of the AWS incident after they updated the AWS incident page with "Resolved" status. For the latest on the underlying AWS infrastructure, please refer to: https://health.aws.amazon.com/health/status May <var data-var='date'> 7</var>, <var data-var='time'>18:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>18:21</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>18:11</var> PDT Investigating - Please be aware that AWS (Amazon Web Services) is currently reporting significant hardware and power issues in the US-EAST-1 (N. Virginia) region. For the most up-to-date information on their infrastructure recovery, please follow the official AWS Health Dashboard https://health.aws.amazon.com/health/status . Unfortunately, our Sisense servers are also severely impacted by this event. As a result, users may experience total loss of access, dashboard loading failures, or significant latency. Our engineering team is actively monitoring the AWS recovery process and is working to restore Sisense services as quickly as hardware availability allows. We apologize for this disruption and will provide further updates here as soon as we have more information.

Mar <var data-var='date'>20</var>, <var data-var='time'>20:26</var> PDT Resolved - The incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>20:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>19:45</var> PDT Identified - The issue has been identified and we are actively working on a fix. Mar <var data-var='date'>20</var>, <var data-var='time'>17:49</var> PDT Investigating - We’re currently observing a partial outage affecting Sisense managed instances. Our team is actively investigating the issue and working to identify the root cause. We’ll share updates as soon as we have more information. Thank you for your patience.

Partial Outage Observed for Sisense Managed Instances

Feb <var data-var='date'>21</var>, <var data-var='time'>05:32</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>05:19</var> PST Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>21</var>, <var data-var='time'>04:03</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>11:55</var> PST Scheduled - Sisense for Cloud Data Teams platform is scheduled for maintenance with estimated downtime of approximately 6 hours. We will be using this time to perform database maintenance to ensure ongoing stability and performance. During this window, Sisense for Cloud Data Teams will be inaccessible. The system will be accessible immediately after the maintenance is complete. If you have any questions regarding the status of the maintenance or experience any issues after we’re back up and running, please check the status page at status.sisense.com or contact our support team as supportdt@sisense.com.

Scheduled Sisense for Cloud Data Teams maintenance

Jan <var data-var='date'>13</var>, <var data-var='time'>08:28</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>06:54</var> PST Monitoring - The issue has been resolved, and we are continuing to monitor to ensure stability. Jan <var data-var='date'>13</var>, <var data-var='time'>05:25</var> PST Identified - We’ve identified an issue affecting specific EKS clusters that may impact the build process. Our team is actively working on a resolution.

Investigating Potential EKS Service Issues

Jan <var data-var='date'> 6</var>, <var data-var='time'>09:32</var> PST Resolved - The platform's performance has been restored to the normal level. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:19</var> PST Monitoring - A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal. Jan <var data-var='date'> 6</var>, <var data-var='time'>07:56</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>07:55</var> PST Investigating - Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.

CDT platform is unavailable to some clients due to SSL certificate error

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:26</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:23</var> PST Monitoring - Cloudflare has implemented a fix for the issue, and we are currently monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:10</var> PST Investigating - Cloudflare is currently experiencing an issue. As a result, some requests may fail or errors may be displayed. We are monitoring the situation and will provide updates as it progresses.

Cloudflare Incident Update

Dec <var data-var='date'> 2</var>, <var data-var='time'>06:12</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> PST Identified - We are aware of an incorrect banner message indicating that your trial will expire in 7 days. Please disregard this notification. Our Engineering team is actively working on a fix.

Trial Expiration Banner

Nov <var data-var='date'>18</var>, <var data-var='time'>11:33</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>10:01</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>05:48</var> PST Investigating - We are aware of the ongoing widespread disruption affecting the Cloudflare Global Network. We are actively monitoring this situation to assess any potential impact on our services. At this time, we have not detected any major service degradation or significant impact on our platform, however customer that use own domain through CloudFlare service might experience issues with access and 500 errors. We will continue to monitor the Cloudflare incident closely and provide updates as the situation evolves.

Oct <var data-var='date'>29</var>, <var data-var='time'>16:28</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>11:55</var> PDT Monitoring - Status Summary: No Impact to Running Environments: Your currently deployed applications and services are operational and unaffected by this issue. Affected Operations: Issues with creating new environments and initiating upgrades may fail due to dependency errors. Root Cause: This degradation is a result of an upstream Azure platform problem, specifically involving Azure Front Door. This issue is preventing the successful download of required Helm binaries, as tracked in Helm GitHub Issue #13303. Reference the Upstream Status: For more information on the cause, please refer to the Azure Status Page. Mitigation: Our team is actively monitoring the Azure status and will automatically resume all affected operations as soon as the upstream service is restored. We will provide an update when normal service is resumed. Oct <var data-var='date'>29</var>, <var data-var='time'>11:52</var> PDT Investigating - We are currently experiencing service degradation that affects the creation of new environments and the upgrade of existing environments.

Service Degradation: Helm Dependency Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>16:32</var> PDT Resolved - Incident was resolved - AWS experienced an outage in the us-east-1 region earlier today, which caused minor issues with some ALBs and VPN connections for customers hosted there. All services are now fully operational. Oct <var data-var='date'>20</var>, <var data-var='time'>03:08</var> PDT Monitoring - We can confirm global services and features that rely on us-east-1 have recovered. We’ll keep monitoring closely and share more updates as needed. Oct <var data-var='date'>20</var>, <var data-var='time'>00:49</var> PDT Investigating - We are currently aware of ongoing AWS issues impacting the us-east-1 region. As a result, some of our managed services in this region may experience degraded performance or intermittent problems. Our team is actively monitoring the situation and will provide updates as more information becomes available.

Sep <var data-var='date'>27</var>, <var data-var='time'>09:27</var> PDT Completed - The scheduled maintenance has been successfully completed, and the platform is now fully operational. We are continuously monitoring system performance to ensure stability. In case you encounter any issues, please feel free to contact our support team at supportdt@sisense.com Sep <var data-var='date'>27</var>, <var data-var='time'>09:17</var> PDT Verifying - The scheduled maintenance has been successfully completed. All systems are now fully operational, and we are continuously monitoring performance to ensure everything runs smoothly. Sep <var data-var='date'>27</var>, <var data-var='time'>04:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>04:13</var> PDT Scheduled - We are currently performing routine maintenance to improve our services. The platform would be temporarily unavailable during this time. Thank you for your understanding — everything will be back online shortly.

Scheduled CDT platform maintenece

Sep <var data-var='date'>25</var>, <var data-var='time'>22:06</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>13:16</var> PDT Monitoring - The CDT Live Chat Support has been restored. The live chat service is now fully operational. You can once again reach our support team directly through live chat or via email at supportdt@sisense.com. Thank you for your patience while we resolved this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>11:29</var> PDT Investigating - Our live chat service for Siense CDT is currently unavailable. Please reach us at supportdt@sisense.com for assistance. We apologize for any inconvenience and will restore chat functionality as soon as possible.

CDT Live Chat Support Temporarily Unavailable

Sep <var data-var='date'>16</var>, <var data-var='time'>12:33</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>12:31</var> PDT Update - The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected. Sep <var data-var='date'>16</var>, <var data-var='time'>09:35</var> PDT Identified - We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.

Ticketing System Issue

Aug <var data-var='date'>21</var>, <var data-var='time'>12:53</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>12:06</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>11:50</var> PDT Identified - We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features. Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.

Degraded Availability of AI Features in us-east-1 Due to Cloudflare Network Performance

Aug <var data-var='date'>18</var>, <var data-var='time'>12:00</var> PDT Resolved - Some customers experienced intermittent issues when accessing Sisense APIs and the Support Portal. The disruption was caused by a dynamic adjustment within our traffic bot management rules, which automatically adapt based on observed traffic patterns. In this instance, the adjustment inadvertently impacted certain legitimate API requests. Once the issue was identified, our security engineering team promptly reverted the adjustment, and services were quickly restored. All environments are fully operational, and we are actively monitoring system performance to ensure continued stability. We are working closely with our traffic management provider to fine-tune protections so that future adjustments do not affect customer traffic. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we resolved the issue.

Intermittent Access Issues for Sisense APIs and Support Portal

Jun <var data-var='date'>24</var>, <var data-var='time'>11:58</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>11:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>11:07</var> PDT Update - Patch is rolling out to all impacted instances. Jun <var data-var='date'>24</var>, <var data-var='time'>10:11</var> PDT Identified - The issue has been identified and fix is going to be rollout soon. Jun <var data-var='date'>24</var>, <var data-var='time'>06:42</var> PDT Investigating - We are currently investigating an issue affecting some of our embedded capabilities via iframe, where widgets may fail to load and appear blank on limited number of environment. Our engineering team is actively working to identify the root cause and implement a fix. At this time, there is no estimated time of resolution (ETA). Thank you for your patience and understanding.

Embedded Widgets via Iframe Not Displaying Properly

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:28</var> PDT Resolved - The issue was resolved, and the platform performance is restored to normal condition Jun <var data-var='date'> 3</var>, <var data-var='time'>10:28</var> PDT Monitoring - The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:20</var> PDT Investigating - Some CDT clients may experience a temporary interuption of the SQL query processing. The engineering team was notified and is already working on identifying the cause of the issue to apply an appropriate fix and restore SQL query processing.

SQL query processing issues

Mar <var data-var='date'> 5</var>, <var data-var='time'>08:04</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:12</var> PST Identified - The admin section is currently inaccessible in a limited number of lower environments. Our team is actively working on a resolution and expects to have it fixed by the end of the day.

Admin section inaccessibility in lower environments

Feb <var data-var='date'>25</var>, <var data-var='time'>10:06</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>10:02</var> PST Monitoring - A fix to address the access issues for shared dashboard links was deployed. The engineering team continues to monitor the platform to make sure that all services are operational. For any assistance please feel free to reach out to supportdt@sisense.com Feb <var data-var='date'>25</var>, <var data-var='time'>09:18</var> PST Identified - Some clients might experience issues with accessing the password-protected shared dashboard links. The engineering team has identified the cause of the issue and is working to develop a fix. Please feel free to contact supportdt@sisense.com for any additional questions

Temporary access issues with Shared Dashboard links for Sisense for Cloud Data teams

Feb <var data-var='date'>18</var>, <var data-var='time'>01:59</var> PST Resolved - The issue has been resolved, and previously affected components have been functioning properly for 30 minutes. Feb <var data-var='date'>18</var>, <var data-var='time'>01:25</var> PST Monitoring - A fix has been implemented and we are monitoring the result. Feb <var data-var='date'>18</var>, <var data-var='time'>01:07</var> PST Identified - The issue was reported to have begun on February 17th, 2025, at 5:30 PM GMT+2. The team has identified the cause of the problem and is actively working to resolve it.

Notebooks and Quest add-on were reported non-functional

Feb <var data-var='date'>15</var>, <var data-var='time'>07:42</var> PST Completed - The maintenance was successfully completed. The Sisense for Cloud Data Teams operates normally. In case of any issues please contact supportdt@sisense.com Feb <var data-var='date'>15</var>, <var data-var='time'>04:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>08:57</var> PST Scheduled - Sisense for Cloud Data Teams platform is scheduled for maintenance with estimated downtime of 6 hours or less. We will be using this time to perform database maintenance to ensure ongoing stability and performance. During this window, Sisense for Cloud Data Teams will be inaccessible. The system will be accessible immediately after the maintenance is complete. If you have any questions regarding the status of the maintenance or experience any issues after we’re back up and running, please check the status page at status.sisense.com or contact our support team as supportdt@sisense.com.

Jan <var data-var='date'> 7</var>, <var data-var='time'>13:51</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>07:49</var> PST Monitoring - The issue with the SSL certificate was resolved and the platform is back to operating normally. Due to caching refresh in some regions of the Content Delivery Networks, some clients might still get the SSL error notification. The timeline for the update to be pushed to your region could vary based on your ISP networking configuration. We continue to monitor the platform to make sure that the access is fully restored for all the clients.

CDT platform is unavailable due to SSL certificate error

Jan <var data-var='date'> 7</var>, <var data-var='time'>06:26</var> PST Resolved - The certificate issue was resolved. The access to CDT platform was fully restored Jan <var data-var='date'> 7</var>, <var data-var='time'>06:10</var> PST Investigating - Our engineers are taking proactive action to identify the cause of the outage and put the platform back online in the shortest terms possible.

CDT platform is temporary unavailable

Nov <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>06:49</var> PST Monitoring - The platform has experienced a minor DNS issue that our engineering team has already addressed. Unfortunately, the DNS caching timeframe could potentially delay the fix for some clients for approximately 24 hours or less. The issue could affect the clients with sites running a dedicated Warehouse infrastructure. In case you have experienced any such issues please contact us at supportdt@sisense.com or start a live chat.

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Lastest published events

Investigating Potential Service Issues

Investigating Potential Service Issues

Partial Outage Observed for Sisense Managed Instances

Sisense Service Page Services, Components and Regions

Recent Sisense Service Page events

Investigating Potential Service Issues

Investigating Potential Service Issues

Partial Outage Observed for Sisense Managed Instances

Scheduled Sisense for Cloud Data Teams maintenance

Investigating Potential EKS Service Issues

CDT platform is unavailable to some clients due to SSL certificate error

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Is Sisense Service Page down?

Sisense Service Page status is UP

Lastest published events

Investigating Potential Service Issues

Investigating Potential Service Issues

Partial Outage Observed for Sisense Managed Instances

Sisense Service Page Services, Components and Regions

Recent Sisense Service Page events

Investigating Potential Service Issues

Investigating Potential Service Issues

Partial Outage Observed for Sisense Managed Instances

Scheduled Sisense for Cloud Data Teams maintenance

Investigating Potential EKS Service Issues

CDT platform is unavailable to some clients due to SSL certificate error

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5 monitors included!