Aug <var data-var='date'> 3</var>, <var data-var='time'>13:29</var> EDT Resolved - Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon! Aug <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> EDT Monitoring - Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience and thank you for your patience. Aug <var data-var='date'> 3</var>, <var data-var='time'>10:31</var> EDT Investigating - We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

Live Chat Support - Unable to Initiate a Chat and Slowness

Jun <var data-var='date'>25</var>, <var data-var='time'>15:25</var> EDT Resolved - We are happy to report our engineering team has resolved all issues affecting free-trial accounts. Some users who registered yesterday (6/24/26), may need the help of our support team to create a new trial account to continue trying out SimpleTexting. If your account is affected, you'll receive an email this afternoon. We apologize for the inconvenience this caused. Jun <var data-var='date'>24</var>, <var data-var='time'>12:52</var> EDT Monitoring - Issues preventing registration of new SimpleTexting free-trial accounts have been resolved. We are still investing an issue affecting inbound and outbound messaging on existing free-trial accounts. We will provide an update as progress is made on resolving this issue. Thank you for your patience! Jun <var data-var='date'>24</var>, <var data-var='time'>11:23</var> EDT Identified - The issue impacting account creation and issues to existing free-trial accounts has been identified. A fix is currently being implemented by our engineering team. Jun <var data-var='date'>24</var>, <var data-var='time'>10:20</var> EDT Investigating - Users have reported issues with creating new SimpleTexting accounts and accessing their previously created free-trials. We are currently looking into the cause and scope of this issue. We hope to have the system fully operational as soon as possible.

Issues creating new accounts

May <var data-var='date'>18</var>, <var data-var='time'>11:18</var> EDT Resolved - This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account. May <var data-var='date'>18</var>, <var data-var='time'>10:51</var> EDT Monitoring - A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected. May <var data-var='date'>18</var>, <var data-var='time'>10:11</var> EDT Update - Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution. May <var data-var='date'>18</var>, <var data-var='time'>10:08</var> EDT Investigating - We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

Link Shortener Issues

Apr <var data-var='date'>25</var>, <var data-var='time'>13:22</var> EDT Resolved - We are happy to report this incident has been resolved. You should now be able to access your account as expected. Apr <var data-var='date'>25</var>, <var data-var='time'>12:48</var> EDT Update - The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>12:42</var> EDT Monitoring - The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>12:07</var> EDT Identified - The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time. Apr <var data-var='date'>25</var>, <var data-var='time'>10:14</var> EDT Investigating - We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

Account Access Issues

Jan <var data-var='date'>22</var>, <var data-var='time'>16:43</var> EST Resolved - This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon! Jan <var data-var='date'>22</var>, <var data-var='time'>15:19</var> EST Identified - The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>13:24</var> EST Investigating - Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

Outbound SMS & MMS - Message Review Delays

Jan <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> EST Resolved - Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon! Jan <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EST Monitoring - Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience! Jan <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EST Investigating - We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

Nov <var data-var='date'>11</var>, <var data-var='time'>21:34</var> EST Resolved - We are happy to report this incident has been resolved. You should now be able to access your account as expected. Nov <var data-var='date'>11</var>, <var data-var='time'>20:54</var> EST Monitoring - We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused. Nov <var data-var='date'>11</var>, <var data-var='time'>20:21</var> EST Identified - The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>19:49</var> EST Investigating - We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

Sep <var data-var='date'>23</var>, <var data-var='time'>12:59</var> EDT Resolved - This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time. Sep <var data-var='date'>23</var>, <var data-var='time'>12:13</var> EDT Monitoring - The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>11:38</var> EDT Investigating - Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

Delivery Issues - 10DLC Numbers & Receiving Two-Factor Authentication Codes

Apr <var data-var='date'>28</var>, <var data-var='time'>13:38</var> EDT Resolved - This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time. Apr <var data-var='date'>28</var>, <var data-var='time'>12:36</var> EDT Monitoring - A fix has been implemented and we are monitoring the status. Thank you again for your patience! Apr <var data-var='date'>28</var>, <var data-var='time'>12:04</var> EDT Investigating - We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

Login Errors

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:01</var> EST Resolved - We are happy to report that this issue has been fully resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> EST Monitoring - A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:44</var> EST Investigating - We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

Account Verification - SMS

Jan <var data-var='date'>28</var>, <var data-var='time'>17:33</var> EST Resolved - This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience! Jan <var data-var='date'>28</var>, <var data-var='time'>17:02</var> EST Monitoring - A fix has been implemented and we are monitoring the status. Thank you again for your patience! Jan <var data-var='date'>28</var>, <var data-var='time'>16:30</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>15:56</var> EST Investigating - We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

May <var data-var='date'>29</var>, <var data-var='time'>14:29</var> EDT Resolved - A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats. May <var data-var='date'>29</var>, <var data-var='time'>13:12</var> EDT Identified - The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat. May <var data-var='date'>29</var>, <var data-var='time'>12:24</var> EDT Investigating - We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

Live Chat - Unable to Initiate a Chat and Slowness

Feb <var data-var='date'>22</var>, <var data-var='time'>15:55</var> EST Resolved - We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered. Feb <var data-var='date'>22</var>, <var data-var='time'>15:52</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>22</var>, <var data-var='time'>13:16</var> EST Monitoring - We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>11:14</var> EST Update - We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T. Feb <var data-var='date'>22</var>, <var data-var='time'>09:41</var> EST Investigating - We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.

Delivery Issues - AT&T

Apr <var data-var='date'>19</var>, <var data-var='time'>21:04</var> EDT Resolved - This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time. Apr <var data-var='date'>19</var>, <var data-var='time'>18:37</var> EDT Monitoring - The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>17:43</var> EDT Investigating - Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

Message Delivery Issue - Outgoing Messages from 10DLC to Canadian Recipients

Oct <var data-var='date'> 3</var>, <var data-var='time'>18:40</var> EDT Resolved - This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused. Oct <var data-var='date'> 3</var>, <var data-var='time'>17:43</var> EDT Monitoring - A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience. Oct <var data-var='date'> 3</var>, <var data-var='time'>16:15</var> EDT Investigating - Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.

Inbound Message Delays - Toll-free numbers

Aug <var data-var='date'>26</var>, <var data-var='time'>11:09</var> EDT Resolved - This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience! Aug <var data-var='date'>26</var>, <var data-var='time'>10:11</var> EDT Monitoring - The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused. Aug <var data-var='date'>26</var>, <var data-var='time'>09:24</var> EDT Investigating - Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.

Access Issues with Safari browser on iOS and macOS

Aug <var data-var='date'>24</var>, <var data-var='time'>13:16</var> EDT Resolved - We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience! Aug <var data-var='date'>24</var>, <var data-var='time'>11:31</var> EDT Monitoring - A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience! Aug <var data-var='date'>24</var>, <var data-var='time'>10:54</var> EDT Investigating - We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

Account Issues and Messaging Delays

Mar <var data-var='date'>31</var>, <var data-var='time'>22:25</var> EDT Resolved - This incident has been resolved. Thank you for your patience while we worked through it. Mar <var data-var='date'>31</var>, <var data-var='time'>15:43</var> EDT Monitoring - A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this. Mar <var data-var='date'>31</var>, <var data-var='time'>14:24</var> EDT Update - Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>14:07</var> EDT Investigating - Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.

MMS & SMS Campaigns Sending Slowly

Mar <var data-var='date'>26</var>, <var data-var='time'>11:24</var> EDT Resolved - Campaigns are sending normally now. Thank you for your patience while we resolved this! Mar <var data-var='date'>25</var>, <var data-var='time'>22:18</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>18:05</var> EDT Identified - Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it. Mar <var data-var='date'>25</var>, <var data-var='time'>17:22</var> EDT Investigating - Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.

Message Delivery Issues

Mar <var data-var='date'>24</var>, <var data-var='time'>16:18</var> EDT Resolved - We've resolved our incoming message delivery incident. Thank you for your patience. Mar <var data-var='date'>24</var>, <var data-var='time'>14:38</var> EDT Monitoring - A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue. Mar <var data-var='date'>24</var>, <var data-var='time'>14:25</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>24</var>, <var data-var='time'>13:25</var> EDT Investigating - Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

Inbound Messages Not Received - Toll-Free Numbers

Feb <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EST Resolved - This issue has been resolved and people are able to login normally now. We appreciate your patience while we worked on this! Feb <var data-var='date'>18</var>, <var data-var='time'>11:34</var> EST Monitoring - A fix has been implemented and we are monitoring the status. Thank you again for your patience! Feb <var data-var='date'>18</var>, <var data-var='time'>10:21</var> EST Investigating - We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We thank you for your patience during this time.

Feb <var data-var='date'>17</var>, <var data-var='time'>13:30</var> EST Resolved - This issue has been resolved. Thank you again for your patience! Feb <var data-var='date'>17</var>, <var data-var='time'>11:56</var> EST Monitoring - The issue has been resolved with Verizon and we're monitoring the situation for now. Thank you again for your patience! Feb <var data-var='date'>17</var>, <var data-var='time'>10:17</var> EST Identified - There are intermittent issues with sending SMS and MMS to end users on Verizon due to provider issues. The issue has been identified and is being worked on with Verizon. We thank you for your patience while this is worked through!

Errors Sending to Verizon

Jan <var data-var='date'>14</var>, <var data-var='time'>18:21</var> EST Resolved - We are happy to report this issue is fully resolved! Inbound message traffic was not lost during this time. Outbound messages have been processed and should now be delivered. Jan <var data-var='date'>14</var>, <var data-var='time'>12:57</var> EST Monitoring - We’re starting to see our impacted customers receive incoming messages (no messages have been lost). We’re also starting to see campaigns that were sent earlier start to deliver. We’ll continue to monitor the situation and update you if necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>10:49</var> EST Identified - Good news! The issue has been identified and a fix is being implemented! Jan <var data-var='date'>14</var>, <var data-var='time'>10:07</var> EST Update - We've determined that only traffic on toll-free numbers is affected by this issue. We are continuing to investigate and will post an update as soon as we have more details. Jan <var data-var='date'>14</var>, <var data-var='time'>09:48</var> EST Investigating - We are currently investigating an issue of delayed inbound and outbound messages. We will continue to post updates as we take steps to get this resolved. We sincerely apologize for any inconvenience this may be causing.

Message Delays

Sep <var data-var='date'>22</var>, <var data-var='time'>18:06</var> EDT Resolved - We are happy to report this issue is fully resolved! Message traffic was not lost during this time, inbound messages have been processed and should now be delivered. We sincerely thank you for your patience. Sep <var data-var='date'>22</var>, <var data-var='time'>17:28</var> EDT Monitoring - A fix has been implemented and we will continue to monitor. Queued incoming messages have now started to send. This means that traffic may still be delayed for a while, but these messages are not lost. We are still investigating the cause of this issue and will continue to post updates. Thank you for your patience, and we apologize for any inconvenience. Sep <var data-var='date'>22</var>, <var data-var='time'>16:22</var> EDT Investigating - We are currently investigating an issue of delayed inbound messages to customers using Toll-Free numbers. We will continue to post updates as we take steps to get this resolved. We sincerely apologize for any inconvenience this may be causing.

Inbound Message Delays - Toll-Free Numbers

Aug <var data-var='date'>20</var>, <var data-var='time'>10:33</var> EDT Resolved - We are happy to report this is fully resolved! Again, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal. We sincerely thank you for your patience and apologize for any inconvenience this may have caused. Aug <var data-var='date'>20</var>, <var data-var='time'>09:38</var> EDT Monitoring - We are happy to report that users can resume logging into their accounts with Facebook. We’ll continue to monitor the situation. Once again, thanks for your patience this morning. Additionally, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal. Aug <var data-var='date'>20</var>, <var data-var='time'>09:29</var> EDT Identified - The issue has been identified and a fix is being implemented. We apologize for any inconvenience this may be causing. Thanks for your patience. Aug <var data-var='date'>20</var>, <var data-var='time'>09:17</var> EDT Investigating - Customers have reported being unable to log into their SimpleTexting account through sign-in with Facebook. We are looking into the cause of this issue and hope to have things resolved as quickly as possible.

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SimpleTexting status is UP

Lastest published events

Live Chat Support - Unable to Initiate a Chat and Slowness

Issues creating new accounts

Link Shortener Issues

SimpleTexting Services, Components and Regions

Recent SimpleTexting events

Live Chat Support - Unable to Initiate a Chat and Slowness

Issues creating new accounts

Link Shortener Issues

Account Access Issues

Outbound SMS & MMS - Message Review Delays

Live Chat Support - Unable to Initiate a Chat and Slowness