Status: Monitoring We've identified the cause of the security warning some customers have seen on their custom domain (e.g. yourdomain.com: http://yourdomain.com instead of www.yourdomain.com: http://www.yourdomain.com).

 

If your domain's DNS settings are managed by you (through your own domain registrar or DNS provider), please check if you have an "A record" set to 18.214.48.22. If so, please update it to:

34.228.154.79

 

This is usually found in your domain's DNS settings, under a record type "A", pointing to @ or your root domain. If you're not sure how to do this, your domain registrar's support team (GoDaddy, Namecheap, Cloudflare, etc.) can help, or reach out to us and we'll guide you.

 

If Simplero manages your domain's DNS for you, no action is needed — we've already updated this on your behalf.

 

This was caused by a network configuration issue on our end, not a security breach — no customer data was accessed or exposed, and your website, SSL certificate, and account are otherwise unaffected. Affected components
 <ul>
 <li>Website (Operational)</li>
 </ul>

SSL Certificate Warning on Some Custom Domains

Status: Complete We have fully upgraded our database to a fully encrypted instance. Everything is running smoothly back again. Affected components
 <ul>
 <li>Website (Operational)</li>
<li>API (Operational)</li>
<li>Background processing (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance — Temporary Downtime for Security Upgrade

Status: Resolved We have fully identified and fixed the issue.

 

The custom domains were not broken across the whole system.

The issue was isolated and only happened to those who tried changing where custom domains point to since today morning 9am EDT.

4 domains were affected and fixed manually.

The fix on the UI that caused the bug to happen has been patched and deployed to production. Affected components
 <ul>
 <li>Website (Operational)</li>
 </ul>

Is Simplero down?

Simplero status is UP

Lastest published events

SSL Certificate Warning on Some Custom Domains

Maintenance: Scheduled Maintenance — Temporary Downtime for Security Upgrade

Custom Domains are presently not working

Simplero Services, Components and Regions

Recent Simplero events

SSL Certificate Warning on Some Custom Domains

Maintenance: Scheduled Maintenance — Temporary Downtime for Security Upgrade

Custom Domains are presently not working