Feb <var data-var='date'>10</var>, <var data-var='time'>18:57</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>13:37</var> EST Identified - We’re currently experiencing a partial outage affecting some domains due to a service degradation at our DNS provider. As a result, some visitors may see intermittent issues such as: - Website not loading / “site can’t be reached” - SSL warnings (in some cases) - Missing pages or broken links - Intermittent access to Simplero-hosted pages on impacted domains/subdomains We’re actively investigating and monitoring the status while working to reduce impact.

Partial Outage: DNS Degradation Affecting Domains hosted on Simplero

Jan <var data-var='date'>23</var>, <var data-var='time'>00:35</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>19:33</var> EST Update - AWS notified about improvements on the delay but no confirmation of a full resolution has been given yet. We will continue to follow their updates until it gets resolvedJan <var data-var='date'>22</var>, <var data-var='time'>19:00</var> EST Update - AWS updated that the issue has improved, but not yet fully resolved. They are continuing to monitor and follow up with their third party provider until it is fully fixed.Jan <var data-var='date'>22</var>, <var data-var='time'>17:42</var> EST Identified - AWS has notified us that there is a increase in delivery time for emails on our region.

Email delivery delays

Jan <var data-var='date'>19</var>, <var data-var='time'>20:56</var> EST Resolved - The fix has been deployed and we were able to restore all accounts and zoom integrations that were affected, Scheduling links that have received bookings during the time should soon retry the synchronization process. You should expect in some cases 2 calendar events, one with zoom link and one without. Other processes that are related to zoom and failed should automatically retry unless they are manually triggered.Jan <var data-var='date'>19</var>, <var data-var='time'>20:32</var> EST Identified - We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration. We will try to restore all the zoom accounts to their correct state once the fix has been deployed.

Zoom integration errors

Jan <var data-var='date'>13</var>, <var data-var='time'>23:52</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>13</var>, <var data-var='time'>23:44</var> EST Verifying - Verification is currently underway for the maintenance items.Jan <var data-var='date'>13</var>, <var data-var='time'>23:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>10</var>, <var data-var='time'>00:16</var> EST Scheduled - We will be upgrading our database. There may be a short downtime as the upgrade is applied. To ensure a smooth transition, please take note of the following schedule and details: Scheduled Upgrade Window: Date: 13 Jan 2026 Time: 11:30 PM ET Duration: Approximately 1 hour Impact on Services: During the upgrade, there will be a temporary disruption to our services. We anticipate the downtime to be 20 minutes approximately. Our team is working diligently to minimize any inconvenience and ensure a swift completion of the upgrade.

DB Upgrade

Dec <var data-var='date'>29</var>, <var data-var='time'>09:32</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>29</var>, <var data-var='time'>06:23</var> EST Monitoring - A fix has been implemented and emails, automations and triggers should all be executing normally. There is an edge case that was causing issues and bringing the whole system down. We will continue monitoring the processes in case another edge case happensDec <var data-var='date'>29</var>, <var data-var='time'>05:17</var> EST Identified - We have identified the issue and are working on a fix.Dec <var data-var='date'>29</var>, <var data-var='time'>04:53</var> EST Investigating - We are currently investigating an issue causing delays on triggers, automations and email delivery.

Processing delays

Sep <var data-var='date'>26</var>, <var data-var='time'>19:16</var> EDT Resolved - NMI has resolved the issue and are now monitoring.Sep <var data-var='date'>26</var>, <var data-var='time'>17:57</var> EDT Investigating - A payment gateway called NMI is currently experiencing issues. Only transactions going through this particular processor are not working. They are aware of this, and we'll announce here once they resolve it

NMI outage

Sep <var data-var='date'>12</var>, <var data-var='time'>11:02</var> EDT Resolved - Since the last update on September 11th, we have seen that all the new events for delivered, opened, etc have been correctly processed as they come. GIven this, we'll consider this issue resolved.Sep <var data-var='date'>11</var>, <var data-var='time'>21:03</var> EDT Monitoring - We have finished processing all the events from September 10th to 11th and the processing queue has now caught up with the present time. We also recalculated all the stats for the broadcasts delivered in the period. We'll continue monitoring over the next 10-12 hours before considering this issue resolved.Sep <var data-var='date'>11</var>, <var data-var='time'>18:12</var> EDT Update - We are still processing the list of events from September 10th - September 11th (missing 1/3 as of now). Some broadcasts and emails might show up as "overdelivered" or with wrong stats since we are processing all the events, including some that may have been processed through the old behavior, which will be decommissioned when the queue catches up. All the stats for broadcasts delivered since September 10th will be recalculated at the end of this process to eliminate any duplication.Sep <var data-var='date'>11</var>, <var data-var='time'>14:33</var> EDT Identified - We have identified what caused email events (delivered, opened, etc) to not be processed. We will be able to restore all the events from September 10th afternoon EST, though it will take some time until we catch up and be able to process all events coming live. Until this is fixed, you will still see some stats missing due to the queue mentioned above.Sep <var data-var='date'>11</var>, <var data-var='time'>12:31</var> EDT Investigating - Emails are being delivered. However, some may be showing as ‘Sent’ rather than ‘Delivered’ in Simplero. This affects emails sent between Sept 4 and September 11. Fix is in progress.

Delivered Email Reports may not show accurate statistics.

Aug <var data-var='date'> 1</var>, <var data-var='time'>05:04</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'> 1</var>, <var data-var='time'>03:43</var> EDT Investigating - We are currently investigating this issue.

Font Awesome Outage - affecting icons and fonts used in Simplero. See current status here: https://status.fortawesome.com/

Jun <var data-var='date'>25</var>, <var data-var='time'>09:43</var> EDT Resolved - We seem to be off the naughty list! Our testing shows that the warning doesn't appear anymore when using Microsoft Defender SmartScreen. Big thanks to all of you who reported the domains as safe.Jun <var data-var='date'>19</var>, <var data-var='time'>09:30</var> EDT Identified - There's no good reason for this, as far as we're aware. It's happened once before, many moons ago, and it was a fluke. It's something they do from time to time, and there's little we can do. We've reached out to them and we hope they'll get it fixed soon. In the meantime, please: * mark the site as 'safe' * tell your clients to do the same * tell your clients to ignore the warning or use another browser Telling Microsoft the site is safe will hopefully help change their minds. We're super sorry about this, but sometimes these giant corporations do what they do and we can't stop them.

Microsoft has decided to mark some of our domains as "suspicious"

Jun <var data-var='date'>17</var>, <var data-var='time'>16:42</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'>17</var>, <var data-var='time'>15:28</var> EDT Update - We have fixed the issue and all pages are now fully functional again.Jun <var data-var='date'>17</var>, <var data-var='time'>15:17</var> EDT Update - We have fixed the issue on the dashboard, and identified a second related issue with time zone detection on the sites events page. We have already implemented a fix and it should soon be resolved.Jun <var data-var='date'>17</var>, <var data-var='time'>15:06</var> EDT Update - We are continuing to work on a fix for this issue.Jun <var data-var='date'>17</var>, <var data-var='time'>15:05</var> EDT Identified - We have identified the release that broke those pages and are working to resolve the issue ASAP.

Broken dashboard and event pages on sites

May <var data-var='date'> 7</var>, <var data-var='time'>09:51</var> EDT Resolved - AI Chat Bot on sites should be working again.May <var data-var='date'> 7</var>, <var data-var='time'>08:56</var> EDT Update - Actually, it was our own boo-boo. We deleted a team-member who no longer works here from our OpenAI account, but our servers were using credentials associated to their user. We are changing the credentials right now. Expect everything to be working in 20-25minutes.May <var data-var='date'> 7</var>, <var data-var='time'>08:41</var> EDT Identified - The service we use for chat bot (OpenAI) is currently down. As a result the AI chat bot on sites is currently not working.

AI Chat Bot on sites not working

Apr <var data-var='date'>24</var>, <var data-var='time'>02:05</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>23</var>, <var data-var='time'>18:36</var> EDT Identified - Our email provider Sendgrid is dealing with an incident which may delay email deliveries.

Issues with email deliveries

Mar <var data-var='date'>21</var>, <var data-var='time'>15:33</var> EDT Update - The scheduled maintenance has been completed.Mar <var data-var='date'>21</var>, <var data-var='time'>12:45</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>21</var>, <var data-var='time'>11:47</var> EDT Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>21</var>, <var data-var='time'>11:45</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>21</var>, <var data-var='time'>11:32</var> EDT Scheduled - We will be changing our search infrastructure for Contacts, so that we can support partial matches. There will be no generalized downtime, but the search functionality for contacts will be broken for some minutes while we switch between the old and new mechanism.

Search unavailability

Mar <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EDT Resolved - All is working in the land of Simplero again.Mar <var data-var='date'>18</var>, <var data-var='time'>08:43</var> EDT Investigating - We are currently investigating this issue.

All pages listing course lessons are currently broken -- a fix is being deployed and should be out in 8 minutes...

Dec <var data-var='date'>25</var>, <var data-var='time'>21:01</var> EST Resolved - Our emails have been unsuspended and they should be up and running again. Emails sent during the suspension have now been delivered.Dec <var data-var='date'>25</var>, <var data-var='time'>20:49</var> EST Monitoring - Our emails have been unsuspended and they should be up and running again. We are working to confirm if emails sent during the suspension will still be sent or if they will need to be resent.Dec <var data-var='date'>25</var>, <var data-var='time'>16:00</var> EST Update - We're in touch with several people at Twilio, but no one is able to actually do anything because it's Christmas here in the US. It's pretty remarkable that a $17Bn market cap ~10,000 person company cannot find a single person who's able to flip a simple switch to rectify an obvious mistake. But that's where we're at. We've also switched over transactional email (login information, receipts/invoices, forgotten password, etc.) to use the channel that does let emails go through. More details in the community: https://simplero.community/forum/posts/193635-email-downDec <var data-var='date'>25</var>, <var data-var='time'>09:01</var> EST Identified - We now know the reason as for the suspension (a phishing e-mail sent to one of our members which was forwarded by our systems to the same member as a notification email). We are still waiting on our email delivery system to restore our account.Dec <var data-var='date'>25</var>, <var data-var='time'>06:28</var> EST Investigating - Emails are not being delivered. Our email delivery system suddenly suspended our email sending without a clear reason. We have asked for urgent support from them and are waiting for a response.

Email Sending is Down

Dec <var data-var='date'> 9</var>, <var data-var='time'>00:50</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 9</var>, <var data-var='time'>00:30</var> EST Verifying - The app should be working as normal.Dec <var data-var='date'> 9</var>, <var data-var='time'>00:20</var> EST Update - We have started the RDS instance change. We have put the application in maintenance mode.Dec <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 6</var>, <var data-var='time'>05:53</var> EST Update - Scheduled maintenance has been delayed by 1 hour. Instead of 8 Dec, 11 PM we will do it on 9 Dec, 12 AM.Dec <var data-var='date'> 5</var>, <var data-var='time'>13:01</var> EST Scheduled - We will be upgrading our database. There may be a short downtime as the upgrade is applied. To ensure a smooth transition, please take note of the following schedule and details: Scheduled Upgrade Window: Date: 09 Dec 2024 Time: 12 AM ET Duration: Approximately 1 hour Impact on Services: During the upgrade, there will be a temporary disruption to our services. We anticipate the downtime to be 10 minutes approximately. Our team is working diligently to minimize any inconvenience and ensure a swift completion of the upgrade.

Database Upgrade

Nov <var data-var='date'>17</var>, <var data-var='time'>11:07</var> EST Resolved - One of our webservers (out of 10) went down for ~45 minutes. We've restarted it so the problem should be fixed. Weirdly enough, our automatic alerts didn't catch this downtime. We'll continue to monitor and figure out a way to setup automatic alerts for this case so we're alerted early on.Nov <var data-var='date'>17</var>, <var data-var='time'>10:40</var> EST Investigating - Some people are unable to access Simplero. We are investigating the issue.

Simplero is down

Nov <var data-var='date'>14</var>, <var data-var='time'>05:13</var> EST Resolved - We've resolved the issue and everything should be back to normal.Nov <var data-var='date'>14</var>, <var data-var='time'>02:53</var> EST Identified - Our engineers are working on a spam traffic attack that's bringing us down.

Nov <var data-var='date'> 8</var>, <var data-var='time'>19:32</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'> 8</var>, <var data-var='time'>19:32</var> EST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 8</var>, <var data-var='time'>19:11</var> EST Investigating - We are currently investigating this issue.

Oct <var data-var='date'>23</var>, <var data-var='time'>07:02</var> EDT Resolved - The email stats and other stuff is still catching up and will be updated very soon.Oct <var data-var='date'>23</var>, <var data-var='time'>00:52</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>22</var>, <var data-var='time'>22:20</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>22</var>, <var data-var='time'>21:32</var> EDT Investigating - We are investigating the issue

Background processing and API is down

Oct <var data-var='date'>18</var>, <var data-var='time'>08:28</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>18</var>, <var data-var='time'>05:58</var> EDT Identified - We are currently experiencing an issue impacting our email delivery system. Users may notice delays in receiving emails sent through our platform. Current Status: Our engineering team has identified the root cause as an unexpected surge in email load, leading to a bottleneck in our processing queues. We are actively working fixing it.

Email Delivery Delays

Oct <var data-var='date'>17</var>, <var data-var='time'>04:30</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>17</var>, <var data-var='time'>04:09</var> EDT Investigating - We are currently investigating the issue.

Oct <var data-var='date'> 9</var>, <var data-var='time'>23:10</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> EDT Scheduled - We will be upgrading our database. There may be a short downtime as the upgrade is applied. To ensure a smooth transition, please take note of the following schedule and details: Scheduled Upgrade Window: Date: 09 Oct 2024 Time: 11 PM ET Duration: Approximately 1 hour Impact on Services: During the upgrade, there will be a temporary disruption to our services. We anticipate the downtime to be 20 minutes approximately. Our team is working diligently to minimize any inconvenience and ensure a swift completion of the upgrade.

DB Instance Change

Oct <var data-var='date'> 8</var>, <var data-var='time'>23:26</var> EDT Completed - The switchover to the new DB instance was not successful due to some technical issues. We are going to try it again this week.Oct <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 7</var>, <var data-var='time'>17:06</var> EDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'> 7</var>, <var data-var='time'>17:05</var> EDT Scheduled - We will be upgrading our database. There may be a short downtime as the upgrade is applied. To ensure a smooth transition, please take note of the following schedule and details: Scheduled Upgrade Window: Date: 08 Oct 2024 Time: 11 PM ET Duration: Approximately 1 hour Impact on Services: During the upgrade, there will be a temporary disruption to our services. We anticipate the downtime to be 10 minutes approximately. Our team is working diligently to minimize any inconvenience and ensure a swift completion of the upgrade.

Sep <var data-var='date'>25</var>, <var data-var='time'>23:17</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>24</var>, <var data-var='time'>13:48</var> EDT Scheduled - We will be upgrading our database. There may be a short downtime as the upgrade is applied. To ensure a smooth transition, please take note of the following schedule and details: Scheduled Upgrade Window: Date: 25 Sep 2024 Time: 11 PM ET Duration: Approximately 1 hour Impact on Services: During the upgrade, there will be a temporary disruption to our services. We anticipate the downtime to be 10 minutes approximately. Our team is working diligently to minimize any inconvenience and ensure a swift completion of the upgrade.

Is Simplero down?

Simplero status is UP

Lastest published events

Partial Outage: DNS Degradation Affecting Domains hosted on Simplero

Email delivery delays

Zoom integration errors

Simplero Services, Components and Regions

Recent Simplero events

Partial Outage: DNS Degradation Affecting Domains hosted on Simplero

Email delivery delays

Zoom integration errors

DB Upgrade

Processing delays

NMI outage

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Is Simplero down?

Simplero status is UP

Lastest published events

Partial Outage: DNS Degradation Affecting Domains hosted on Simplero

Email delivery delays

Zoom integration errors

Simplero Services, Components and Regions

Recent Simplero events

Partial Outage: DNS Degradation Affecting Domains hosted on Simplero

Email delivery delays

Zoom integration errors

DB Upgrade

Processing delays

NMI outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!