Oct <var data-var='date'> 2</var>, <var data-var='time'>09:21</var> UTC Resolved - [2026-10-02 09:10:27] - Incident status was updated. Summary: Data sessions have fully recovered Oct <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> UTC Update - [2026-10-02 08:51:02] - Incident status was updated. Summary: An unexpected drop in data sessions was observed. Data sessions are now recovering and the situation is being monitored. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> UTC Monitoring - Unexpected drop in data sessions detected, with recovery in progress and ongoing monitoring Affected countries: XX

[External] - Data session interruption

Oct <var data-var='date'> 2</var>, <var data-var='time'>07:41</var> UTC Completed - [2026-10-02 07:22:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:01</var> UTC In progress - [2026-10-01 19:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>29</var>, <var data-var='time'>21:01</var> UTC Scheduled - [2026-09-29 20:48:00] - Maintenance status was updated. Summary: Emergency planned maintenance has been cancelled due to an unforeseen issue and will be rescheduled for Thursday 1st October. Apologies for any inconvenience caused. Sep <var data-var='date'>29</var>, <var data-var='time'>19:01</var> UTC In progress - [2026-09-29 19:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>28</var>, <var data-var='time'>08:21</var> UTC Update - [2026-09-28 08:18:00] - Maintenance status was updated. Summary: Maintenance work is being performed on signalling firewall infrastructure. No service disruption is expected, though there is temporarily increased risk due to reduced resilience during the maintenance window. Sep <var data-var='date'>28</var>, <var data-var='time'>08:21</var> UTC Scheduled - Planned maintenance on signalling infrastructure with temporary loss of resilience. No service disruption expected but increased risk during maintenance window. Affected countries: XX

[External] - Signalling Infrastructure Maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>01:01</var> UTC Completed - [2026-10-01 01:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Sep <var data-var='date'>30</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-09-30 20:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>23</var>, <var data-var='time'>08:41</var> UTC Update - [2026-09-23 08:06:00] - Maintenance status was updated. Summary: Scheduled maintenance work will be performed by a connectivity provider. No service disruption is expected, however service resilience will be temporarily reduced during the maintenance window. Sep <var data-var='date'>23</var>, <var data-var='time'>08:21</var> UTC Scheduled - Scheduled maintenance work with no anticipated service disruption, only temporary loss of service resilience Affected countries: None

[External] - Planned maintenance with no service disruption

Sep <var data-var='date'>30</var>, <var data-var='time'>07:01</var> UTC Completed - [2026-09-30 07:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Sep <var data-var='date'>30</var>, <var data-var='time'>05:01</var> UTC In progress - [2026-09-30 05:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>29</var>, <var data-var='time'>12:02</var> UTC Update - [2026-09-29 11:48:00] - Maintenance status was updated. Summary: Emergency planned maintenance is being undertaken on SBC infrastructure to resolve an issue with BYE response recognition. No service disruption is anticipated, though there is increased risk due to temporary loss of service resilience during the maintenance window. Sep <var data-var='date'>29</var>, <var data-var='time'>12:02</var> UTC Scheduled - Emergency maintenance on voice infrastructure to resolve call termination issue Affected countries: XX

[External] - Voice Infrastructure Maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>05:01</var> UTC Completed - [2026-09-25 05:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Sep <var data-var='date'>24</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-09-24 20:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>16</var>, <var data-var='time'>08:22</var> UTC Update - [2026-09-16 08:09:00] - Maintenance status was updated. Summary: A software upgrade is being performed on international connectivity infrastructure. No service disruption is expected, though there is elevated risk during the maintenance period. Sep <var data-var='date'>16</var>, <var data-var='time'>08:22</var> UTC Scheduled - Supplier conducting IPX software upgrade with no anticipated service disruption Affected countries: XX

[External] - IPX Planned Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>16:41</var> UTC Resolved - [2026-09-24 16:27:14] - Incident status was updated. Summary: Data session count has returned to expected levels. The incident is now closed. Sep <var data-var='date'>24</var>, <var data-var='time'>15:50</var> UTC Monitoring - Our systems indicate full recovery of service. We are continuing to monitor the situation closely. Sep <var data-var='date'>24</var>, <var data-var='time'>15:31</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>15:01</var> UTC Investigating - [2026-09-24 14:55:42] - Incident status was updated. Summary: Data sessions are continuing to recover and will be monitored until they return to expected levels for the time of day. Sep <var data-var='date'>24</var>, <var data-var='time'>14:21</var> UTC Monitoring - [2026-09-24 14:01:46] - Incident status was updated. Summary: Data sessions are recovering and continue to be monitored. Sep <var data-var='date'>24</var>, <var data-var='time'>13:41</var> UTC Update - [2026-09-24 13:35:29] - Incident status was updated. Summary: Investigation is underway for a drop in data sessions. Further updates to follow. Sep <var data-var='date'>24</var>, <var data-var='time'>13:41</var> UTC Investigating - Investigating a drop in data sessions affecting connectivity Affected countries: XX

[External] - Drop in data sessions

Sep <var data-var='date'>23</var>, <var data-var='time'>05:01</var> UTC Completed - [2026-09-23 05:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Sep <var data-var='date'>22</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-09-22 20:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'>16</var>, <var data-var='time'>08:22</var> UTC Update - [2026-09-16 08:08:00] - Maintenance status was updated. Summary: A software upgrade is being performed on international connectivity infrastructure. No service disruption is expected, but there is an elevated risk during the maintenance period. Sep <var data-var='date'>16</var>, <var data-var='time'>08:22</var> UTC Scheduled - Planned IPX software upgrade with no anticipated service disruption Affected countries: XX

Sep <var data-var='date'>22</var>, <var data-var='time'>12:40</var> UTC Completed - [2026-09-22 12:30:09] - Maintenance status was updated. Summary: The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>10:01</var> UTC In progress - [2026-09-22 09:30:15] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>08:40</var> UTC Update - [2026-09-22 08:30:08] - Maintenance status was updated. Summary: Scheduled maintenance will begin in 60 minutes. Sep <var data-var='date'>18</var>, <var data-var='time'>14:41</var> UTC Update - [2026-09-18 14:21:56] - Maintenance status was updated. Summary: Scheduled maintenance will be performed with expected service impact of 30 minutes. During this period, the cluster will be unavailable. After completion, traffic will be gradually resumed. For other sessions, no impact is expected as redundancy mechanisms will handle any brief interruptions with automatic recovery. Sep <var data-var='date'>18</var>, <var data-var='time'>14:41</var> UTC Scheduled - Supplier performing scheduled maintenance on network infrastructure with expected 30-minute service interruption for some customers. Traffic will resume automatically after completion. Affected countries: US, CA

[External] - Scheduled network maintenance

Sep <var data-var='date'>21</var>, <var data-var='time'>15:41</var> UTC Resolved - [2026-09-21 15:32:09] - Incident status was updated. Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored. Sep <var data-var='date'>21</var>, <var data-var='time'>14:41</var> UTC Monitoring - [2026-09-21 14:31:29] - Incident status was updated. Summary: A fix has been implemented and monitoring is ongoing. Sep <var data-var='date'>21</var>, <var data-var='time'>14:41</var> UTC Identified - [2026-09-21 14:23:49] - Incident status was updated. Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses. Sep <var data-var='date'>21</var>, <var data-var='time'>14:01</var> UTC Update - [2026-09-21 14:00:39] - Incident status was updated. Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue. Sep <var data-var='date'>21</var>, <var data-var='time'>14:01</var> UTC Investigating - Inbound calls to UK DDi numbers are not working Affected countries: GB

[External] - Inbound call issues to UK numbers

Sep <var data-var='date'>18</var>, <var data-var='time'>05:01</var> UTC Completed - [2026-09-18 05:00:00] - Maintenance status was updated. Sep <var data-var='date'>17</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-09-17 20:00:00] - Maintenance status was updated. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> UTC Update - [2026-09-07 10:29:00] - Maintenance status was updated. Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> UTC Scheduled - Planned IPX software upgrade may cause minor service disruption for up to 15 minutes during maintenance window Affected countries: XX

[External] - IPX Software Upgrade

Sep <var data-var='date'>17</var>, <var data-var='time'>16:05</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>15:09</var> UTC Identified - We have identified the root cause of the connectivity issue affecting green profile SIMs on KPN in the Netherlands and Nova in Iceland. A configuration change made by our IMSI sponsor in their roaming network data was propagated to partner networks, which caused KPN and Nova to reject registrations from affected SIMs. The IMSI sponsor has reverted the change and has asked KPN and Nova to apply the corrected configuration as a priority. Our tests now show successful registrations on KPN in the Netherlands. We are still waiting for confirmation that the fix is live on Nova in Iceland. If your devices on KPN are still offline, a power cycle or a forced network re-attach should restore service. If the issue continues after that, please contact our support team with the affected ICCIDs. We will post another update once service on Nova is confirmed restored. Sep <var data-var='date'>17</var>, <var data-var='time'>13:04</var> UTC Update - We are continuing to investigate this issue. Next update by 3:00 PM UTC. Sep <var data-var='date'>17</var>, <var data-var='time'>09:46</var> UTC Investigating - We are currently investigating an issue affecting High Usage SIMs (Green Profile SIMs) in Netherlands. Customers may experience loss of data connectivity. Our team is actively investigating. The next update will be posted by 1:00 PM UTC.

Data connectivity issues affecting GREEN cards in NL

Sep <var data-var='date'>17</var>, <var data-var='time'>14:21</var> UTC Completed - Marked as completed/canceled Sep <var data-var='date'>14</var>, <var data-var='time'>10:42</var> UTC Update - [2026-01-26 09:00:00] - Maintenance status was updated. Summary: Roaming agreement with Yettel Serbia (220 01) will be terminated effective January 26, 2026. Partners are advised to move traffic away from this network within the coming week to minimize service disruption when access is blocked. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:02</var> UTC Update - [2026-09-08 18:57:00] - Maintenance status was updated. Summary: Packet Gateway software upgrade scheduled in the US region. Traffic will be temporarily migrated during the maintenance window of approximately 3 hours. Active sessions will be closed and re-established. This is advance notice with specific timing to be confirmed later. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> UTC Scheduled - Scheduled maintenance on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window. Affected countries: US

[External] - Packet gateway maintenance in US region

Sep <var data-var='date'>16</var>, <var data-var='time'>15:01</var> UTC Completed - [2026-09-16 14:41:00] - Maintenance status was updated. Summary: Vendor software upgrades have been rescheduled with no confirmed date yet. Further updates to be provided when available. Sep <var data-var='date'>14</var>, <var data-var='time'>10:42</var> UTC Update - [2026-09-14 10:39:00] - Maintenance status was updated. Summary: Packet Gateway software upgrade scheduled with approximately 3 hours maintenance window. Traffic will be temporarily migrated during the work and sessions will be closed then re-established. Some customer segments will not be impacted. Sep <var data-var='date'>14</var>, <var data-var='time'>10:41</var> UTC Scheduled - Planned software upgrade on US packet gateway infrastructure. Sessions will be temporarily closed and re-established during the maintenance window. Affected countries: US

[External] - US packet gateway maintenance

Sep <var data-var='date'>16</var>, <var data-var='time'>05:01</var> UTC Completed - [2026-09-16 05:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Sep <var data-var='date'>15</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-09-15 20:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> UTC Update - [2026-09-07 10:28:00] - Maintenance status was updated. Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> UTC Scheduled - Scheduled IPX software upgrade may cause brief service disruptions up to 15 minutes during maintenance window Affected countries: XX

[External] - IPX Network Maintenance

Sep <var data-var='date'>15</var>, <var data-var='time'>17:21</var> UTC Resolved - [2026-09-15 17:11:12] - Incident status was updated. Summary: The incident has been resolved with no further issues reported. Sep <var data-var='date'>15</var>, <var data-var='time'>15:02</var> UTC Monitoring - [2026-09-15 14:43:32] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness. Sep <var data-var='date'>15</var>, <var data-var='time'>14:43</var> UTC Update - [2026-09-15 14:35:42] - Incident status was updated. Summary: Investigation underway for reports of inbound call failures to UK DDI numbers. Further updates to follow. Sep <var data-var='date'>15</var>, <var data-var='time'>14:42</var> UTC Investigating - Investigating inbound call failures to UK DDi numbers Affected countries: GB

[External] - Inbound call failures to UK numbers

Sep <var data-var='date'>14</var>, <var data-var='time'>10:42</var> UTC Completed - [2026-09-14 10:35:00] - Maintenance status was updated. Summary: The scheduled maintenance has been postponed and will be rescheduled for next week. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:21</var> UTC Update - [2026-09-08 19:01:00] - Maintenance status was updated. Summary: A primary Packet Gateway node software upgrade is scheduled with an expected duration of approximately three hours. Traffic will be seamlessly migrated to the standby node before work begins, with no anticipated service impact. However, there will be a temporary loss of resilience during the maintenance window. Further timing details will be provided once confirmed. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:21</var> UTC Scheduled - Scheduled maintenance on packet gateway infrastructure with temporary loss of resilience. No traffic impact expected during the maintenance window. Affected countries: GB

[External] - Packet Gateway maintenance

Sep <var data-var='date'>14</var>, <var data-var='time'>10:41</var> UTC Completed - [2026-09-14 10:35:00] - Maintenance status was updated. Summary: The scheduled maintenance has been postponed and will be rescheduled for next week. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> UTC Update - [2026-09-08 18:59:00] - Maintenance status was updated. Summary: A standby Packet Gateway node software upgrade is planned with no expected traffic impact. Loss of resilience will occur during the approximately three-hour maintenance window. Specific timing to be confirmed. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> UTC Scheduled - Supplier performing software upgrade on standby packet gateway node with no expected traffic impact Affected countries: None

[External] - Packet Gateway Software Upgrade

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:21</var> UTC Resolved - [2026-09-02 17:19:37] - Incident status was updated. Summary: The incident has been resolved. Following service recovery, thorough monitoring confirmed that performance has fully stabilized and returned to normal levels. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:40</var> UTC Update - [2026-09-02 16:13:57] - Incident status was updated. Summary: Data service degradation affecting new network interactions has been observed over the past hour. Devices may have experienced connectivity issues when initiating new connections, while existing sessions remained unaffected. The incident is in recovery status with teams verifying full recovery and monitoring performance. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> UTC Monitoring - Brief data service degradation affecting new network connections. Devices may have experienced connectivity issues when initiating new sessions. Existing sessions remained unaffected. Service is now in recovery phase. Affected countries: XX

[External] - Data Service Degradation

Aug <var data-var='date'>31</var>, <var data-var='time'>23:01</var> UTC Completed - [2026-08-31 23:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Aug <var data-var='date'>31</var>, <var data-var='time'>21:01</var> UTC In progress - [2026-08-31 21:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Aug <var data-var='date'>27</var>, <var data-var='time'>09:01</var> UTC Update - [2026-08-27 08:59:00] - Maintenance status was updated. Summary: Scheduled maintenance work will be undertaken by a connectivity provider. No service disruption is anticipated, however there will be a temporary loss of resilience during the maintenance window. Aug <var data-var='date'>27</var>, <var data-var='time'>09:01</var> UTC Scheduled - Supplier performing planned maintenance work with no anticipated service disruption but temporary loss of resilience Affected countries: XX

[External] - Planned maintenance with loss of resilience

Aug <var data-var='date'>21</var>, <var data-var='time'>16:08</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>15:24</var> UTC Monitoring - We are seeing full service recovery across the system, and connectivity has been restored for affected SIMs. Our team continues to closely monitor the network to ensure stability and will take further action if needed. Aug <var data-var='date'>21</var>, <var data-var='time'>13:43</var> UTC Identified - Our team continues to investigate the connectivity issue affecting Blue and Yellow profile SIMs. We have identified increased network traffic that may be contributing to the issue and are investigating further. We have also implemented additional capacity controls to help protect the broader network while the investigation continues. We are starting to see signs of service recovery, although some impact may still be present. We will provide another update as soon as we have more information. Aug <var data-var='date'>21</var>, <var data-var='time'>13:31</var> UTC Update - Our team continues to investigate the potential connectivity issue affecting Blue and Yellow profile SIMs. The issue is still under investigation, and we are working to identify the root cause. We will provide another update as soon as we have more information. Aug <var data-var='date'>21</var>, <var data-var='time'>12:29</var> UTC Investigating - We are currently investigating a potential connectivity issue affecting SIMs using the Blue and Yellow profiles. The issue is not yet confirmed, and our team is actively investigating the situation. We will provide further updates as soon as more information becomes available.

Connectivity Issue Affecting Blue & Yellow SIM Profiles

Aug <var data-var='date'>13</var>, <var data-var='time'>23:01</var> UTC Completed - [2026-08-13 23:00:00] - Maintenance status was updated. Summary: Scheduled maintenance has been completed successfully. Aug <var data-var='date'>13</var>, <var data-var='time'>20:01</var> UTC In progress - [2026-08-13 20:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Aug <var data-var='date'>13</var>, <var data-var='time'>07:41</var> UTC Update - [2026-08-13 07:17:00] - Maintenance status was updated. Summary: Service failover to resilience infrastructure is planned with no anticipated disruption, though increased risk is expected during the transition period. Aug <var data-var='date'>13</var>, <var data-var='time'>07:21</var> UTC Scheduled - Supplier performing emergency maintenance with DRA failover. Increased risk of service disruption during failover window. Affected countries: XX

[External] - Network maintenance with potential service impact

Aug <var data-var='date'>11</var>, <var data-var='time'>17:41</var> UTC Completed - [2026-08-11 17:30:12] - Maintenance status was updated. Summary: The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>14:01</var> UTC In progress - [2026-08-11 14:01:09] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress with updates to be provided as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>13:01</var> UTC Update - [2026-08-11 13:00:29] - Maintenance status was updated. Summary: Scheduled maintenance will begin in 60 minutes. Jul <var data-var='date'>29</var>, <var data-var='time'>15:41</var> UTC Update - [2026-07-29 15:36:57] - Maintenance status was updated. Summary: Scheduled maintenance is planned which may cause brief periods of intermittent service availability during the maintenance window. Jul <var data-var='date'>29</var>, <var data-var='time'>15:41</var> UTC Scheduled - Scheduled maintenance may cause brief periods of intermittent connectivity Affected countries: XX

Aug <var data-var='date'>11</var>, <var data-var='time'>17:21</var> UTC Completed - [2026-08-11 17:11:00] - Maintenance status was updated. Summary: Maintenance completed successfully with no issues observed during gateway system reboot. Aug <var data-var='date'>11</var>, <var data-var='time'>17:01</var> UTC In progress - [2026-08-11 17:00:00] - Maintenance status was updated. Summary: Scheduled maintenance is currently in progress and may impact service availability. Aug <var data-var='date'>10</var>, <var data-var='time'>09:41</var> UTC Update - [2026-08-10 09:31:00] - Maintenance status was updated. Summary: A reboot of the standby packet gateway node is scheduled to resolve a non-service impacting issue. No impact is expected as this is the standby node, and all services will be monitored during the maintenance window. Aug <var data-var='date'>10</var>, <var data-var='time'>09:41</var> UTC Scheduled - Scheduled maintenance on standby packet gateway node with no expected service impact. Affected countries: XX

[External] - Packet Gateway Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>11:41</var> UTC Completed - [2026-08-11 11:36:00] - Maintenance status was updated. Summary: Scheduled maintenance has been cancelled due to unforeseen issues and will be rescheduled for early September. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC Update - [2026-08-03 16:39:00] - Maintenance status was updated. Summary: A software upgrade is being performed on network infrastructure which may cause minor service disruptions for up to 15 minutes during the maintenance window. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC Scheduled - Scheduled IPX software upgrade may cause brief service disruption for up to 15 minutes during maintenance window Affected countries: XX

Aug <var data-var='date'>11</var>, <var data-var='time'>09:41</var> UTC Resolved - [2026-08-11 09:38:27] - Incident status was updated. Summary: The incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>12:01</var> UTC Monitoring - [2026-08-10 11:59:26] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness. Aug <var data-var='date'>10</var>, <var data-var='time'>11:21</var> UTC Update - [2026-08-10 11:17:13] - Incident status was updated. Summary: Investigation ongoing into increased API response times affecting some requests. Users may experience slower than normal performance when accessing services. Team is actively working to identify the root cause and restore normal response times. Aug <var data-var='date'>10</var>, <var data-var='time'>11:21</var> UTC Investigating - Increased API response times affecting service requests Affected countries: XX

Is Simbase down?

Simbase status is UP

Lastest published events

[External] - Data session interruption

[External] - Signalling Infrastructure Maintenance

[External] - Planned maintenance with no service disruption

Simbase Services, Components and Regions

Recent Simbase events

[External] - Data session interruption

[External] - Signalling Infrastructure Maintenance

[External] - Planned maintenance with no service disruption

[External] - Voice Infrastructure Maintenance

[External] - IPX Planned Maintenance

[External] - Drop in data sessions