Jul <var data-var='date'>23</var>, <var data-var='time'>11:54</var> PDT Resolved - This incident is resolved. The upstream issue with the third-party provider has been fixed, and digital signing is operating normally. All previously delayed documents have been signed with their embedded digital certificates. Thank you for your patience. Jul <var data-var='date'>23</var>, <var data-var='time'>11:11</var> PDT Monitoring - We continue to monitor operations and are verifying that no previously completed documents with embedded digital certificates are delayed. Jul <var data-var='date'>23</var>, <var data-var='time'>10:11</var> PDT Update - The upstream issue with the third-party provider has been resolved. Documents continue to be processed and digital signing is operating normally again. We're monitoring to confirm stable operation and verifying that no documents with embedded digital certificates are delayed. Jul <var data-var='date'>23</var>, <var data-var='time'>09:39</var> PDT Identified - We've confirmed the issue is caused by an upstream certificate problem with a third-party digital certification provider. We are applying changes to restore document completion. Documents are completing as usual. Embedded digital certificate remains delayed. All other functionality is unaffected. Jul <var data-var='date'>23</var>, <var data-var='time'>09:11</var> PDT Investigating - A third-party provider involved in applying digital certificates to completed documents is currently experiencing an outage. Documents can still be sent, signed, and completed normally. We're currently investigating.

Investigating — Digital signature certification delayed

Jun <var data-var='date'> 4</var>, <var data-var='time'>17:54</var> PDT Resolved - Resolved: This incident has been fully resolved. Our email provider has confirmed recovery on their end, the backlog of queued messages has been delivered, and email sending has returned to normal performance. We've verified delivery is stable after an extended monitoring period. Thank you for your patience while we worked through this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>17:40</var> PDT Update - Resolved: The backlog of queued messages has been fully sent and email delivery has returned to normal from our main email provider. System performance is back to its expected state. We'll continue monitoring for a while longer to confirm everything remains optimal. Thank you for your patience while we worked through this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:46</var> PDT Update - Update: Our primary email provider is recovering. Documents that weren't re-sent are now being processed and will be delivered shortly. We're continuing to monitor until all queued emails have gone out. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> PDT Monitoring - Update: We've successfully switched email routing and notifications are being delivered we're continuing to monitor delivery to confirm everything remains stable. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:03</var> PDT Identified - Update: We've identified an upstream issue with our email provider. We're working on rerouting notifications through an alternate path to restore normal delivery. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:44</var> PDT Investigating - We're currently experiencing email sending delays due to an issue with our third-party email provider. Emails may take longer than usual to arrive. We're actively monitoring the situation and will post an update as soon as we have more information.

Email Sending Delays

Mar <var data-var='date'>30</var>, <var data-var='time'>13:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>13:07</var> PDT Identified - We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers. Mar <var data-var='date'>30</var>, <var data-var='time'>13:03</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>12:41</var> PDT Investigating - We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.

Document Generation API

Nov <var data-var='date'>18</var>, <var data-var='time'>10:33</var> PST Resolved - Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed. Nov <var data-var='date'>18</var>, <var data-var='time'>08:26</var> PST Update - Our third-party provider has fixed their issues and traffic is returning to normal. We're continuing to accept traffic and process signatures as usual. We're monitoring both our systems and the provider's updates closely. Nov <var data-var='date'>18</var>, <var data-var='time'>07:03</var> PST Update - Our third-party provider has resolved their issues and traffic is returning to normal. Our systems are handling the load as expected. We continue to monitor closely. Nov <var data-var='date'>18</var>, <var data-var='time'>06:46</var> PST Monitoring - Our third-party provider is seeing traffic recovery and we're monitoring our services closely. We'll continue to provide updates as the situation develops. Nov <var data-var='date'>18</var>, <var data-var='time'>05:18</var> PST Update - Our services continue to be slow or unavailable due to an ongoing outage with one of our third-party providers. We're actively working on a fix. Nov <var data-var='date'>18</var>, <var data-var='time'>04:21</var> PST Identified - Our services may be slow or unavailable due to an ongoing outage with one of our third-party providers. We'll update this page as the situation improves. Nov <var data-var='date'>18</var>, <var data-var='time'>04:14</var> PST Investigating - We're experiencing a service interruption due to a widespread third-party outage. Our team is monitoring the situation and will update you as it's resolved.

Network interruptions

Oct <var data-var='date'>20</var>, <var data-var='time'>18:01</var> PDT Resolved - AWS has given the all-clear on their status page and affected third-party services have recovered. Support tickets are being processed normally and all SignWell services remained available throughout the incident. This incident is now closed. Oct <var data-var='date'>20</var>, <var data-var='time'>13:22</var> PDT Update - Support tickets are being processed normally. We're monitoring AWS recovery to ensure third-party integrations are fully restored, as they may rely on the affected region. SignWell's core services have remained available throughout the incident. We're continuing to monitor and confirm all upstream services are fully recovered with no risk of the outage impacting other AWS regions. Oct <var data-var='date'>20</var>, <var data-var='time'>10:15</var> PDT Monitoring - Our Helpdesk provider is recovering and we've begun processing pending tickets and requests. Core SignWell signing features remain operational. Some integrations may still experience slower performance as AWS services continue to stabilize. Oct <var data-var='date'>20</var>, <var data-var='time'>09:38</var> PDT Identified - We're currently affected by a major outage from AWS. Core SignWell signing features remain operational, but you may experience slower performance with some integrations and third-party connections. Our Helpdesk provider is also affected, so support response times may be delayed. We'll post updates as services recover.

Service Notice: AWS Outage Affecting Integrations and Support

Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> PDT Resolved - Our email service provider has resolved the issue, and all queued-up emails have been delivered. Sep <var data-var='date'>16</var>, <var data-var='time'>13:45</var> PDT Monitoring - We monitoring email deliverability. Sep <var data-var='date'>16</var>, <var data-var='time'>09:42</var> PDT Investigating - We are working on a way to resume deliverability.

Document sending encountering temporary deliverability issues

Apr <var data-var='date'> 3</var>, <var data-var='time'>01:30</var> PDT Resolved - We’re currently experiencing a temporary outage on our main website due to unusually high traffic. Our team is working to resolve the issue and restore full access as quickly as possible. In the meantime, you can still access the main app directly at: 👉 https://www.signwell.com/app/log_in Thank you for your patience — we’ll continue to post updates here as we make progress.

Main Website Outage Due to High Load

Jul <var data-var='date'>10</var>, <var data-var='time'>12:11</var> PDT Resolved - Deliverability to microsoft email accounts has been re-established. Sorry for the inconvenience! Jul <var data-var='date'>10</var>, <var data-var='time'>11:32</var> PDT Identified - We've contacted Microsoft regarding this issue are are working on a way to resume re-establish deliverability to these mailboxes in a more immediate way.

Document sending to microsoft mailboxes encountering temporary deliverability issues

Jan <var data-var='date'>24</var>, <var data-var='time'>00:45</var> PST Resolved - DDoS attack mitigated and SignWell fully operational now. We're continuing to monitor. Jan <var data-var='date'>24</var>, <var data-var='time'>00:00</var> PST Identified - DDoS attack against SignWell. Working with AWS to resolve as quickly as possible.

DDoS Related Downtime

Sep <var data-var='date'>18</var>, <var data-var='time'>20:39</var> PDT Resolved - Site is more stable and all services operational at this point. Performance should continue to improve over the next hour. Sep <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PDT Update - AWS has reported that they've completed all updates needed and things will come back online and continue to improve in stability, but since there's a backlog of activity, they expect it to take some time to fully recover and feel stable (estimate was continual improvement over the next 2 hours). Sep <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT Update - AWS states they're working to fully resolve zones and have an ETA of 60 to 90 minutes right now. We're directing services to run out of any available zones as soon as they're ready. Sep <var data-var='date'>18</var>, <var data-var='time'>14:52</var> PDT Monitoring - Services were briefly up but it looks like AWS is still having issues, so we're closely monitoring the situation.

Services Not Available

Sep <var data-var='date'>18</var>, <var data-var='time'>14:12</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>14:11</var> PDT Update - All services are back up and operating as normal. Very sorry about the trouble today! Sep <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PDT Update - AWS continues working on a fix and they say they're making progress. Sep <var data-var='date'>18</var>, <var data-var='time'>12:32</var> PDT Update - AWS states they've identified a potential of the root cause and are taking action to restore service. Sep <var data-var='date'>18</var>, <var data-var='time'>11:54</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>18</var>, <var data-var='time'>11:32</var> PDT Monitoring - Amazon Web Services (AWS) is experiencing network connectivity issues. This impacts all SignWell services. They're investigating and we're in communication with them. We'll update our status once we have more information or we're back up. Sorry for the inconvenience.

Feb <var data-var='date'>10</var>, <var data-var='time'>18:17</var> PST Resolved - Issue has been resolved with AWS DNS and everything should be working now. Feb <var data-var='date'>10</var>, <var data-var='time'>17:55</var> PST Update - Some locations around the world are OK, this seems to be an issue with AWS DNS, we've checking with them on a resolution for the locations that can't access the site. Feb <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PST Investigating - We're currently looking into the problem and will post an update as soon as we know more. Sorry about the inconvenience!

Site Down in Certain Locations

Oct <var data-var='date'>21</var>, <var data-var='time'>11:30</var> PDT Resolved - We experienced about 20 minutes of high activity slowing things down. Everything should be back to normal.

Temporary Slowdown

Aug <var data-var='date'>31</var>, <var data-var='time'>15:52</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>15:51</var> PDT Update - Everything is operational again. Thank you for your patience! Aug <var data-var='date'>31</var>, <var data-var='time'>12:48</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>12:20</var> PDT Investigating - We're currently experiencing infrastructure issues with our host (Amazon AWS). They're aware of the problems and are working to get everything back. We'll update once everything is back up. We're sorry about the trouble and any inconvenience this has caused.

Infrastructure issues

Mar <var data-var='date'> 2</var>, <var data-var='time'>15:10</var> PST Resolved - Some customers may see issues setting up or uploading documents.

Intermittent issues with some document setup functionality

Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT Resolved - In some cases, processing of document uploads were delayed. Everything should be working correctly now. Sorry for the inconvenience!

Is SignWell down?

SignWell status is UP

Lastest published events

Investigating — Digital signature certification delayed

Email Sending Delays

Document Generation API

SignWell Services, Components and Regions

Recent SignWell events

Investigating — Digital signature certification delayed

Email Sending Delays

Document Generation API

Network interruptions

Service Notice: AWS Outage Affecting Integrations and Support

Document sending encountering temporary deliverability issues