Apr <var data-var='date'>14</var>, <var data-var='time'>11:00</var> PDT Resolved - All submitted orders are now being processed successfully and queued for a decision, but you may notice a delay in responses while we are processing the orders backlog. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Order Review Processing Delay All Clear

Oct <var data-var='date'>30</var>, <var data-var='time'>12:02</var> PDT Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent orders are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>30</var>, <var data-var='time'>11:43</var> PDT Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

API Server Errors

Oct <var data-var='date'>20</var>, <var data-var='time'>02:30</var> PDT Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>20</var>, <var data-var='time'>02:15</var> PDT Monitoring - We are starting to see orders being created successfully within the Signifyd systems. We will continue to monitor the situation as orders start to process within the Signifyd systems. Oct <var data-var='date'>20</var>, <var data-var='time'>02:04</var> PDT Update - We're currently experiencing degraded performance due to infrastructure issues with one of our upstream providers. Our team is actively investigating and working on a resolution. We appreciate your patience and will provide updates as they are available. Oct <var data-var='date'>20</var>, <var data-var='time'>00:00</var> PDT Identified - We are experiencing "API Server Errors" when orders are being sent to Signifyd. This is impacting orders from being created within the Signifyd systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Retrieval: Existing orders are available to view..

Oct <var data-var='date'>14</var>, <var data-var='time'>14:06</var> PDT Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PDT Identified - We are experiencing an outage with multiple Insights reports, which is causing data to not load and be displayed successfully. All orders are being submitted successfully and receiving decisions, but you may be unable to currently see data within the Insights reporting system. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Insights Reporting Outage

Jun <var data-var='date'> 2</var>, <var data-var='time'>04:24</var> PDT Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Jun <var data-var='date'> 2</var>, <var data-var='time'>03:24</var> PDT Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Reporting Delay

May <var data-var='date'> 2</var>, <var data-var='time'>19:04</var> PDT Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. May <var data-var='date'> 2</var>, <var data-var='time'>17:43</var> PDT Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Mar <var data-var='date'>25</var>, <var data-var='time'>12:28</var> PDT Resolved - Users can once again log into the Signifyd Console. Users can search and view all current orders in the Signifyd Console. https://console.signifyd.com/ Should you have any questions, please contact our support team. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Mar <var data-var='date'>25</var>, <var data-var='time'>11:18</var> PDT Identified - We are experiencing issues affecting orders showing up in the Signifyd Console. Users may also experience issues when attempting to log into the Signifyd Console. We are still able to successfully receive and process all submitted orders. Due to the delay, orders may not immediately show in the Signifyd Console, but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up. Should you have any questions, please contact our support team. signifyd.com/support Operational: - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessful webhooks are retried.

Console Search Delays

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:08</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>11:06</var> PST Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> PST Identified - We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues. All orders are being submitted successfully and queued for a decision, but you will notice a delay in responses while we process the order backlog. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Order Review Processing Delay

Feb <var data-var='date'>25</var>, <var data-var='time'>15:42</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Feb <var data-var='date'>25</var>, <var data-var='time'>13:05</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:30</var> PST Resolved - Signifyd experienced an issue that inadvertently removed required access to our API servers. The permission issue has since been resolved. Any newly submitted orders are being processed in real time. If any orders do not show up in the Signifyd systems, they were not saved during this window of time so they will need to be resent to Signifyd via the API. We will follow up with more information.

Interruption in order creation incident

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:19</var> PST Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:51</var> PST Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Feb <var data-var='date'> 3</var>, <var data-var='time'>19:21</var> PST Resolved - Users are now able to search and view all current orders in the Signifyd Console. https://console.signifyd.com/ Should you have any questions, please contact our support team. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:34</var> PST Identified - We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Feb <var data-var='date'> 3</var>, <var data-var='time'>13:30</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Jan <var data-var='date'>21</var>, <var data-var='time'>01:28</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Jan <var data-var='date'>21</var>, <var data-var='time'>00:35</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Jan <var data-var='date'>16</var>, <var data-var='time'>16:19</var> PST Resolved - This delay should be fixed, and now all the cases should start showing correctly in the Signifyd console and Shopify console. Jan <var data-var='date'>16</var>, <var data-var='time'>10:58</var> PST Monitoring - We are monitoring the issue reported by Shopify that is causing webhooks to be delayed. https://www.shopifystatus.com/incidents This delay results in orders not processing to Signifyd in realtime, therefore a delay in order tags and capturing/voiding authorized payments. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Jan <var data-var='date'>16</var>, <var data-var='time'>10:01</var> PST Investigating - We are experiencing issues affecting Shopify orders showing up in our console. We are still able to successfully receive and process all submitted orders. Due to the delay, Shopify orders may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Jan <var data-var='date'>16</var>, <var data-var='time'>02:20</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Jan <var data-var='date'>16</var>, <var data-var='time'>00:41</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Dec <var data-var='date'>26</var>, <var data-var='time'>01:39</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Dec <var data-var='date'>26</var>, <var data-var='time'>01:05</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Dec <var data-var='date'>25</var>, <var data-var='time'>16:44</var> PST Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Dec <var data-var='date'>25</var>, <var data-var='time'>15:50</var> PST Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Dec <var data-var='date'>20</var>, <var data-var='time'>02:29</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Dec <var data-var='date'>20</var>, <var data-var='time'>01:38</var> PST Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Dec <var data-var='date'>18</var>, <var data-var='time'>08:00</var> PST Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Dec <var data-var='date'>18</var>, <var data-var='time'>07:36</var> PST Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Dec <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> PST Resolved - Issue started at Dec 09, 2024 - 09:19 PST Issue resolved at Dec 09, 2024 - 08:11 PST The issue has been resolved. Prior orders that were in authorized status should now be updated accordingly with Signifyd's decision. If the issue persists in your storefront, or if you have any questions, please contact us via the support portal: signifyd.com/support Dec <var data-var='date'> 9</var>, <var data-var='time'>09:19</var> PST Monitoring - Issue has been identified and is being addressed. Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:11</var> PST Identified - We are reviewing a reported issue of Shopify ONLY orders not being captured once created and reviewed within Signifyd.. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/ We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Shopify Auto-Fulfillment Delay (Capturing Payments)

Nov <var data-var='date'>22</var>, <var data-var='time'>06:28</var> PST Resolved - Users are now able to successfully populate report data within the Signifyd Insights “Reporting” and are able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessful web hooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information. Nov <var data-var='date'>22</var>, <var data-var='time'>05:56</var> PST Investigating - We are experiencing a delay in updating the data within the Signifyd Insights “Reporting” due to an intermittent operation issue. All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the data within the Insights “Reporting”. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessfully web hooks are retried.

Insights “Reporting” Delay

Oct <var data-var='date'>30</var>, <var data-var='time'>08:51</var> PDT Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>30</var>, <var data-var='time'>07:38</var> PDT Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Oct <var data-var='date'>28</var>, <var data-var='time'>17:47</var> PDT Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>28</var>, <var data-var='time'>17:17</var> PDT Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Oct <var data-var='date'>26</var>, <var data-var='time'>12:28</var> PDT Resolved - The "API Server Errors" issue has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems. Oct <var data-var='date'>26</var>, <var data-var='time'>12:06</var> PDT Identified - We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Is Signifyd down?

Signifyd status is UP

Lastest published events

Order Review Processing Delay All Clear

API Server Errors

API Server Errors

Signifyd Services, Components and Regions

Recent Signifyd events

Order Review Processing Delay All Clear

API Server Errors

API Server Errors

Insights Reporting Outage

Reporting Delay

Reporting Delay

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Is Signifyd down?

Signifyd status is UP

Lastest published events

Order Review Processing Delay All Clear

API Server Errors

API Server Errors

Signifyd Services, Components and Regions

Recent Signifyd events

Order Review Processing Delay All Clear

API Server Errors

API Server Errors

Insights Reporting Outage

Reporting Delay

Reporting Delay

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!