Apr <var data-var='date'> 8</var>, <var data-var='time'>23:39</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC Investigating - The permission denied issue got resolved Impacted Cloud Regions & Services: All regions User Experience: Users get permission denied error in the workbook Incident Start Time: Approximately 2:00PM UTC April 08, 2026

Permission Denied Errors on Elements Sourced from Custom SQL Tables

Apr <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> UTC Resolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: All regions User Experience: Google Sheets integration and related exports should now be functioning as expected. Incident Start Time: Approximately 19:15 UTC March 31, 2026 Incident End Time: Approximately 22:12 UTC March 31, 2026Mar <var data-var='date'>31</var>, <var data-var='time'>21:50</var> UTC Monitoring - Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: All regions User Experience: Google Sheets integration and related exports should now be functioning as expected. Incident Start Time: Approximately 19:15 UTC March 31, 2026 Incident End Time: Approximately 22:12 UTC March 31, 2026Mar <var data-var='date'>31</var>, <var data-var='time'>21:08</var> UTC Identified - We have identified the root cause for this issue with Google sheets integration and are currently deploying a fix to all regions. We will update here once we have additional information. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: All regions User Experience: Affected users are unable to create or use Google Sheets integrations in their exports. Incident Start Time: Approximately 19:15 UTC March 31, 2026

Experiencing issues with Google sheets Integration

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:31</var> UTC Resolved - Issue with Burst Email Exports are resolved We previously re-enabled Burst Email Exports after deploying a fix for the issue impacting this feature. Since re-enabling, our team has closely monitored system performance and error rates, and we have not observed any recurring problems. At this time, the incident is considered fully resolved, and Burst Email Exports are operating as expected. If you encounter any new or unexpected behavior with Burst Email Exports, please contact our support team via live chat so we can investigate promptly.Mar <var data-var='date'> 7</var>, <var data-var='time'>01:27</var> UTC Monitoring - Burst Email Exports have now been re-enabled. Our engineering team has identified and deployed a fix for the issue affecting Email Burst Exports. Following thorough internal validation and testing, we have re-enabled the feature and will continue monitoring performance closely. If you experience any further issues with Burst Email Exports, please reach out to our support team via live chat.Mar <var data-var='date'> 7</var>, <var data-var='time'>01:22</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 6</var>, <var data-var='time'>20:28</var> UTC Identified - Burst email exports remain unavailable. We have deployed a fix and are currently validating it internally. Standard (non-burst) exports remain fully operational. We will provide further updates as validation progresses and before re-enabling burst email exports more broadly. Thank you for your patience.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:26</var> UTC Update - Internal validation tests are ongoing and we will share further updates as we have them. Standard (non-burst) exports remain fully operational and are unaffected. Thank you for your continued patience. Impact on Customers: Burst email exports remain temporarily unavailable while the investigation is ongoing.Mar <var data-var='date'> 6</var>, <var data-var='time'>06:06</var> UTC Update - Our engineering team has deployed a fix and is currently validating it internally. Standard (non-burst) exports remain fully operational and are unaffected. We will share a further update as validation progresses Thank you for your continued patience. Impact on Customers: Burst email exports remain temporarily unavailable while the investigation is ongoing.Mar <var data-var='date'> 6</var>, <var data-var='time'>00:36</var> UTC Update - Our engineers are actively investigating the on-going issue with burst email exports. We appreciate your patience. Impact on customers: This feature will remain unavailable while the investigation is ongoing.Mar <var data-var='date'> 5</var>, <var data-var='time'>21:33</var> UTC Update - Our engineers are actively investigating the on-going issue with burst email exports. We appreciate your patience. Impact on customers: This feature will remain unavailable while the investigation is ongoing.Mar <var data-var='date'> 5</var>, <var data-var='time'>18:33</var> UTC Update - Our engineers are actively investigating the on-going issue with burst email exports. We appreciate your patience. Impact on customers: This feature will remain unavailable while the investigation is ongoing.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> UTC Update - Our engineers are continuing to investigate the burst email exports issue. We appreciate your patience. Impact on customers: This feature will remain unavailable while the investigation is ongoing.Mar <var data-var='date'> 5</var>, <var data-var='time'>05:31</var> UTC Update - Our engineers are actively investigating the on-going issue with burst email exports. We understand the impact this has on your workflows and appreciate your patience. Impact on customers: This feature will remain unavailable while the investigation is ongoing.Mar <var data-var='date'> 5</var>, <var data-var='time'>01:27</var> UTC Update - Our engineers are actively investigating the issue with burst email exports. This feature will remain paused until the root cause. We will update this status with new developments as soon as they become available.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:25</var> UTC Update - Our engineers are still investigating the issue with burst email exports. This feature will remain paused until investigation has identified the root cause. We apologize for the inconvenience and we will update this status with new developments as soon as they become available.Mar <var data-var='date'> 4</var>, <var data-var='time'>20:50</var> UTC Investigating - We have temporarily paused burst email exports to investigate a technical issue. Status: Burst exports are unavailable. Unaffected: Standard exports are fully operational. We will update this notification with new developments.

Issue with Burst email exports are resolved

Jan <var data-var='date'> 9</var>, <var data-var='time'>22:23</var> UTC Resolved - Our 3rd party vendor has updated their incident marking it as now resolved. We have confirmed that our chat support system is fully operational and our technical support engineers are available there. We will mark this incident as resolved as well. Again we apologize for the inconvenience this has caused, and appreciate your understanding.Jan <var data-var='date'> 9</var>, <var data-var='time'>21:18</var> UTC Monitoring - Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.Jan <var data-var='date'> 9</var>, <var data-var='time'>21:15</var> UTC Investigating - We are continuing to investigate this issue.Jan <var data-var='date'> 9</var>, <var data-var='time'>21:12</var> UTC Monitoring - Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.Jan <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> UTC Investigating - Our 3rd party chat system Intercom is currently experiencing an outage as listed here https://www.intercomstatus.com/us-hosting. If you have an urgent request that requires immediate attention while this outage is ongoing, please go to https://support.sigmacomputing.com and press "Submit a Request" to submit a ticket. Expect response times being slower than usual. We apologize for this inconvenience and will update this page as the situation develops.

Chat Support experiencing 3rd party outage

Jan <var data-var='date'> 5</var>, <var data-var='time'>23:33</var> UTC Resolved - This incident has been resolved. The queued tasks should start recovering automaticallyJan <var data-var='date'> 5</var>, <var data-var='time'>23:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsJan <var data-var='date'> 5</var>, <var data-var='time'>21:38</var> UTC Investigating - We are currently investigating an issue affecting scheduled exports, materializations, and warehouse view updates on AWS US

Scheduled Backend Tasks not running on AWS US

Dec <var data-var='date'>11</var>, <var data-var='time'>18:17</var> UTC Resolved - We have identified that PDF export failures were impacting a small percentage of our users. We applied mitigation steps and our monitoring indicates that this issue has been resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in the coming days. Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports User Experience: We expect impacted users' scheduled exports to succeed without the errors seen previously Incident Start Time: Approximately 13:00 UTC on 2025-12-11 Incident End Time: Approximately 17:50 UTC on 2025-12-11Dec <var data-var='date'>11</var>, <var data-var='time'>17:29</var> UTC Update - We are continuing to investigate the issue at the highest priority. We will provide updates on this page when we have pertinent status updates.Dec <var data-var='date'>11</var>, <var data-var='time'>16:21</var> UTC Investigating - We have received reports of errors causing PDF exports to fail. We are investigating the issue at the highest priority. Our preliminary investigations indicate the following: Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports User Experience: Timeout errors causing PDF export failures Incident Start Time: Approximately 13:00 UTC on 2025-12-11 We will provide updates on this page when we have pertinent status updates.

Degraded performance on PDF Exports

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC Resolved - At 08:56 UTC Cloudflare's scheduled maintenance to their Web Application Firewalls failed and an incident was declared. At 09:12 UTC a fix was deployed and traffic was restored. Sigma's service was impacted by this incident, as this did not allow traffic to reach our servers. Our internal monitoring matches the incident timeline and indicated that customers may have experienced failures when using our services during this brief incident.

Sigma Service Disruption Due to Cloudflare Incident

Oct <var data-var='date'>29</var>, <var data-var='time'>22:29</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>16:57</var> UTC Monitoring - We are currently investigating a partial service disruption affecting Azure-hosted customers. Users may notice issues with loading, displaying, or uploading images and other custom assets. Initial reports suggest this appears to be caused by an Azure CDN outage. We are actively monitoring the situation.

Service disruption affecting Azure-hosted customers

Oct <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC Resolved - Starting at 7:11 UTC, AWS reported increased error rates and latencies for multiple services in the US-EAST-1 Region. At 10:35 UTC, AWS declared the incident in the US-EAST-1 region mitigated. While Sigma's service was not impacted by the incident, third party services that Sigma uses were impacted. Customers may have experienced intermittent delays or failures when accessing or using cloud data warehouse services during the incident. Contacting Sigma Support via Live Chat or email was disrupted during the incident. Incident Start Time: 7:11 UTC Incident End Time: 10:35 UTC

Error rates and latencies in the AWS US-EAST-1 Region impacting third party services

Sep <var data-var='date'>21</var>, <var data-var='time'>06:37</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>21</var>, <var data-var='time'>03:43</var> UTC Update - We are continuing to monitor for any further issues.Sep <var data-var='date'>21</var>, <var data-var='time'>03:42</var> UTC Monitoring - The issue is now mitigated. All Azure users should be able to log into Sigma without issue at this time.Sep <var data-var='date'>21</var>, <var data-var='time'>02:56</var> UTC Investigating - We are investigating an issue with Sigma organizations hosted on Azure that impacts login. We are treating this as our highest priority. Our apologies for any inconvenience caused. User Experience: Login page does not load

Outage affecting Sigma organizations hosted on Azure

Jun <var data-var='date'>12</var>, <var data-var='time'>21:25</var> UTC Resolved - Status: Resolved Update: Sigma services affected by the Google GCP outage have fully recovered at this time. Incident Start Time: Approximately 17:55 UTC June 12, 2025 Incident End Time: Approximately 20:45 UTC June 12, 2025Jun <var data-var='date'>12</var>, <var data-var='time'>21:04</var> UTC Update - Update: All Sigma customers should be able to resume using Sigma at this time. We are seeing our services operating normally at this time. Note: Google has not fully resolved the outage so customers may encounter errors intermittently. Incident Start Time: Approximately 17:55 UTC June 12, 2025 Incident End Time: Approximately 20:45 UTC June 12, 2025Jun <var data-var='date'>12</var>, <var data-var='time'>20:12</var> UTC Monitoring - Update: GCP is still not fully recovered (https://status.cloud.google.com/). A number of services and providers are also on the path to recovery and we are starting to see services recover but are continuing to monitor closely. User Experience: Users should expect the decreased errors for affected sigma organizations. Incident Start Time: Approximately 17:55 UTC June 12, 2025Jun <var data-var='date'>12</var>, <var data-var='time'>18:58</var> UTC Investigating - GCP Outage affecting Sigma organizations hosted on multiple cloud providers We are investigating an issue with Sigma organizations hosted on GCP experiencing errors owing to GCP outage (https://status.cloud.google.com/). A number of services and providers we use are also down so there may be some impact in other cloud providers as well. We are treating this as our highest priority. Our apologies for any inconvenience caused. User Experience: Increased error rates when performing regular operations. Incident Start Time: Approximately 17:55 UTC June 12, 2025

GCP Outage affecting Sigma organizations hosted on multiple cloud providers

Jan <var data-var='date'>29</var>, <var data-var='time'>16:19</var> UTC Resolved - Our upstream provider has confirmed the issue has resolved as of 11:06 AM UTC on January 29, 2025. Users may have experienced "404 NoSuchBucket" errors when accessing Sigma from EU/UK regions between the hours of 08:55 AM UTC and 10:01 AM UTC. This issue is now resolved and all services are operating normally.Jan <var data-var='date'>29</var>, <var data-var='time'>10:16</var> UTC Monitoring - Incident Start Time: 08:55 AM UTC January 29, 2025 Incident End Time: 10:01 AM UTC January 29, 2025 An upstream dependency issue has been mitigated, and we are actively monitoring for any further impact. Please let us know if you encounter any lingering issues.Jan <var data-var='date'>29</var>, <var data-var='time'>09:54</var> UTC Investigating - Users in the UK and Europe are currently experiencing an issue accessing the Sigma application or embeds. Engineering is investigating the cause of this issue and we will have an update as soon as possible.

404 Not Found error trying to log-in to Sigma in Europe/UK

Dec <var data-var='date'>17</var>, <var data-var='time'>22:26</var> UTC Resolved - On December 17, some Sigma users encountered column errors—such as "Reference to errored column" and "Expression contains errors"—when loading visualizations and tables. This issue surfaced as a result of introducing a workbook performance enhancement to the product. The issue has been resolved by reverting the recent change, and the Sigma application is now fully operational. We will conduct a thorough root cause analysis and share a detailed postmortem in the Sigma Community in the coming days. Incident Start Time: 15:49 UTC Incident End Time: 16:55 UTC

Errored Elements in Workbooks

Sep <var data-var='date'>10</var>, <var data-var='time'>22:30</var> UTC Resolved - At approximately 22:38 UTC on September 10, 2024, some Sigma users were unable to publish workbooks and upload CSVs due to a spike in error rates caused by a third-party service network rule. The incident has been resolved by disabling the rule that was triggering the issue and Sigma is actively working with the service to mitigate this in the future. Users should now be able to publish workbooks and the Sigma app is fully operational. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Incident Start Time: Approximately 22:38 UTC September 10, 2024 Incident End Time: Approximately 23:50 UTC September 10, 2024

Unable to Publish Workbooks

Sep <var data-var='date'> 4</var>, <var data-var='time'>15:50</var> UTC Resolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2 User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2 Incident Start Time: Approximately 14:00 UTC September 4, 2024 Incident End Time: Approximately 14:30 UTC September 4, 2024Sep <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> UTC Monitoring - Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2 User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks. Incident Start Time: Approximately 14:00 UTC September 4, 2024 Incident End Time: Approximately 14:30 UTC September 4, 2024Sep <var data-var='date'> 4</var>, <var data-var='time'>14:32</var> UTC Update - We are continuing to investigate this issue.Sep <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> UTC Investigating - At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West Incident Start Time: Approximately 14:00 UTC September 4, 2024

Snowflake tables not loading on AWS US West 2

May <var data-var='date'>29</var>, <var data-var='time'>17:23</var> UTC Resolved - Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.May <var data-var='date'>29</var>, <var data-var='time'>16:24</var> UTC Monitoring - Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.May <var data-var='date'>29</var>, <var data-var='time'>15:17</var> UTC Investigating - Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.

Users Unable To Contact Live Chat Support

May <var data-var='date'>21</var>, <var data-var='time'>18:51</var> UTC Resolved - At approximately 17:22 UTC, we had applied an erroneous network security change which prevented incoming network connections to our services. This was detected by our internal monitors and we quickly reverted it at 17:26 UTC. Customers on AWS us-west-2 may have experienced intermittent slowness or erroring queries in loading their workbooks during that time. The mitigation measures have proven effective, and the issue is resolved. Incident Start Time: Approximately 17:22 UTC Incident End Time: Approximately 18:27 UTC We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Issues with production services accessing databases on Sigma AWS

Feb <var data-var='date'>22</var>, <var data-var='time'>20:22</var> UTC Resolved - The mitigation measures have proven effective, and the issue is resolved. Impacted Cloud Regions & Services: Organizations hosted on GCP User Experience: Unable to log in or use Sigma services Incident Start Time: Approximately 18:00 UTC Incident Resolution Time: 18:35 UTCFeb <var data-var='date'>22</var>, <var data-var='time'>19:30</var> UTC Monitoring - We have received reports of errors causing users to be unable to utilize all portions of the Sigma application. The issue has been mitigated and we are currently monitoring the issue. Our preliminary investigations indicate the following: Impacted Cloud Regions & Services: Organizations hosted on GCP User Experience: Unable to log in or use Sigma services Incident Start Time: Approximately 18:00 UTC Incident Mitigation Time: 18:35 UTC We will provide updates on this page when we have pertinent status updates

Outage affecting Sigma organizations hosted on GCP

Jan <var data-var='date'>22</var>, <var data-var='time'>16:37</var> UTC Resolved - We identified an issue in our infrastructure impacting Sigma organizations hosted on AWS US-WEST-2 resulting in Search and API endpoint v2/workbooks returning no results. We implemented mitigation measures and the issue is now resolved. Incident Start Time: Approximately 16:40 UTC January 21, 2023 Incident End Time: Approximately 17:40 UTC January 21, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Search not returning results on AWS West

Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>10</var>, <var data-var='time'>05:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 8</var>, <var data-var='time'>00:54</var> UTC Scheduled - Dear Customer, Please be advised that we will be conducting scheduled maintenance on our database to enhance its performance and ensure the highest level of security. During this maintenance window, access to Sigma may be temporarily unavailable. Maintenance Details: Date: December 10, 2023 Time: 5 AM to 6 AM [UTC] Service Impacted Duration: 5 mins. What: Database upgrade During this maintenance period, you may experience intermittent service interruptions. Our team will work diligently to minimize any inconvenience caused and ensure that the maintenance is completed within the specified timeframe. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our database. If you have any questions or concerns regarding this maintenance, please feel free to contact our world-class support team via chat or https://help.sigmacomputing.com/ during the after hours. Thank you for your cooperation. Best regards, Sigma Computing Support

Sigma Computing Scheduled Database Maintenance on December 10, 2023 from 5 AM to 6 AM [UTC].

Nov <var data-var='date'> 8</var>, <var data-var='time'>21:54</var> UTC Resolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023Nov <var data-var='date'> 8</var>, <var data-var='time'>21:13</var> UTC Monitoring - Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023Nov <var data-var='date'> 8</var>, <var data-var='time'>20:53</var> UTC Investigating - We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Attempting to load Sigma app shows a loading screen Incident Start Time: Approximately 20:39 UTC November 08, 2023

Sigma organizations hosted on AWS US are not loading

Oct <var data-var='date'>12</var>, <var data-var='time'>16:04</var> UTC Resolved - Our third party chat service provider has resolved the issue that was causing users to not be able to contact our live support.Oct <var data-var='date'>12</var>, <var data-var='time'>14:49</var> UTC Investigating - Our third party chat service is currently experiencing an incident. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.

Oct <var data-var='date'> 3</var>, <var data-var='time'>18:48</var> UTC Resolved - We have received confirmation from Snowflake that they've rolled back globally for all impacted users. At this time we believe full functionality has been restored and expect all Snowflake users can now access their workbooks and data warehouse connections. Impacted Cloud Regions & Services: Snowflake connections for a subset of Sigma users hosted on GCP and AWS User Experience: Affected users can now access their workbooks and data warehouse connections. Incident Start Time: Approximately 13:00 UTC October 3, 2023 Incident End Time: Approximately 18:03 UTC October 3, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.Oct <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> UTC Update - We were able to to reproduce locally and issue is fixed in our environment after Snowflake rolled back a server change on their side. We're now working with them to apply the rollback to all accounts.Oct <var data-var='date'> 3</var>, <var data-var='time'>14:43</var> UTC Update - We are investigating an issue with queries resulting in the error message "Bad request; operation not supported." We have engaged with Snowflake support and are treating this as our highest priority. Our apologies for any inconvenience caused.Oct <var data-var='date'> 3</var>, <var data-var='time'>13:41</var> UTC Investigating - We are investigating an issue with queries resulting in the error message "Bad request; operation not supported." We are treating this as our highest priority. Our apologies for any inconvenience caused.

Query failures for select organizations connected to Snowflake

Sep <var data-var='date'>29</var>, <var data-var='time'>20:30</var> UTC Resolved - At approximately 1:44PM PDT (20:44 UTC), for Sigma users on all clouds excepting AWS Canada, search functionality within Sigma (home page search, datasource search and API search) were missing results from the last 3 months. This meant that Sigma application users may have been unable to find their documents, or saw older documents which no longer existed. Users of embedded applications which use the Sigma search API may have experienced those applications loading incorrectly or failing to load. Search results were brought back up to date as follows: 2:38 PM (21:38 UTC) - Azure eastus2 resolved 3:50 PM (22:50 UTC) - GCP us-central1 resolved 4:07 PM (23:07 UTC) - AWS us-west-2 resolved 4:17 PM (23:17 UTC) - AWS eu-central-1 resolved Incident Start Time: 2023-09-29 20:44 UTC Incident End Time: 2023-09-29 23:17 UTC We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Missing search results from last 3 months affecting all Sigma deployments except AWS Canada

Sep <var data-var='date'>14</var>, <var data-var='time'>20:19</var> UTC Resolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:45 UTC September 14, 2023 Incident End Time: Approximately 18:15 UTC September 14, 2023Sep <var data-var='date'>14</var>, <var data-var='time'>18:59</var> UTC Monitoring - Engineering has identified the root cause and implemented mitigation measures. We have confirmed that users are able to login to the app and load Workbooks again. We are continuing to closely monitor. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:50 UTC September 14, 2023Sep <var data-var='date'>14</var>, <var data-var='time'>18:12</var> UTC Investigating - We are investigating an issue with Sigma AWS US users unable to login to the app. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:50 UTC September 14, 2023

Is Sigma Computing down?

Sigma Computing status is UP

Lastest published events

Permission Denied Errors on Elements Sourced from Custom SQL Tables

Experiencing issues with Google sheets Integration

Issue with Burst email exports are resolved

Sigma Computing Services, Components and Regions

Recent Sigma Computing events

Permission Denied Errors on Elements Sourced from Custom SQL Tables

Experiencing issues with Google sheets Integration

Issue with Burst email exports are resolved

Chat Support experiencing 3rd party outage

Scheduled Backend Tasks not running on AWS US

Degraded performance on PDF Exports

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Is Sigma Computing down?

Sigma Computing status is UP

Lastest published events

Permission Denied Errors on Elements Sourced from Custom SQL Tables

Experiencing issues with Google sheets Integration

Issue with Burst email exports are resolved

Sigma Computing Services, Components and Regions

Recent Sigma Computing events

Permission Denied Errors on Elements Sourced from Custom SQL Tables

Experiencing issues with Google sheets Integration

Issue with Burst email exports are resolved

Chat Support experiencing 3rd party outage

Scheduled Backend Tasks not running on AWS US

Degraded performance on PDF Exports

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!