Mar <var data-var='date'>31</var>, <var data-var='time'>05:46</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>03:48</var> UTC Monitoring - We have applied a fix for this issue, which has resolved the problem for most projects. Some projects are still affected, so we are monitoring, and trying to resolve issues for those projects.Mar <var data-var='date'>31</var>, <var data-var='time'>02:43</var> UTC Investigating - ShuttlerockCloud is currently experiencing an issue that is affecting the reviewing deliverables and progressing project i.e. submitting revisions, approving etc. This is currently being investigated, and we will update you once the issue is resolved.

Issue reviewing and progressing projects in ShuttlerockCloud

Dec <var data-var='date'>15</var>, <var data-var='time'>21:31</var> UTC Resolved - ShuttlerockCloud is working again, thank you everyone for your patience.Dec <var data-var='date'>15</var>, <var data-var='time'>20:59</var> UTC Monitoring - We are running migrations as part of the latest ShuttlerockCloud release. While the migrations are running, ShuttlerockCloud is unavailable. We will let you know once the release is complete.

ShuttlerockCloud is currently unavailable

Aug <var data-var='date'>11</var>, <var data-var='time'>21:01</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>11</var>, <var data-var='time'>00:00</var> UTC Update - All systems are operational and being monitored.Aug <var data-var='date'>10</var>, <var data-var='time'>20:59</var> UTC Monitoring - Scheduled system maintenance in progress.

Scheduled Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>05:40</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>31</var>, <var data-var='time'>05:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>31</var>, <var data-var='time'>04:50</var> UTC Identified - An issue has occured while updating ShuttlerockCloud. Our engineers are working on a fix and we will update you once ShuttlerockCloud is working again. Thank you for your patience.

ShuttlerockCloud is available

Jul <var data-var='date'> 6</var>, <var data-var='time'>22:20</var> UTC Resolved - Maintenance is complete, and the service is back online.Jul <var data-var='date'> 6</var>, <var data-var='time'>21:22</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'> 6</var>, <var data-var='time'>21:21</var> UTC Investigating - We are performing scheduled maintenance. During this period, our services will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to improve our platform's performance and reliability. For updates, please check back here or contact our support team if you have any questions.

Scheduled Maintenace

Jun <var data-var='date'>10</var>, <var data-var='time'>08:22</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>02:53</var> UTC Monitoring - ShuttlerockCloud is operational again, but we will be monitoring incase the issue resurfaces.Jun <var data-var='date'>10</var>, <var data-var='time'>02:20</var> UTC Investigating - There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.

ShuttlerockCloud is unavailable

Jun <var data-var='date'> 8</var>, <var data-var='time'>23:02</var> UTC Resolved - Maintenance completeJun <var data-var='date'> 8</var>, <var data-var='time'>21:57</var> UTC Monitoring - Shuttlerock is undergoing scheduled maintenance.

Planned Outage for Shuttlerock Cloud

Dec <var data-var='date'>10</var>, <var data-var='time'>03:21</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>00:23</var> UTC Monitoring - Access has been restored, and ShuttlerockCloud is now fully operational again. We'll continue to monitor for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.Dec <var data-var='date'>10</var>, <var data-var='time'>00:14</var> UTC Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>10</var>, <var data-var='time'>00:10</var> UTC Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>10</var>, <var data-var='time'>00:09</var> UTC Identified - We've identified the issues and have worked through the causes, implementing some fixes. Majority access has now been restored to ShuttlerockCloud, but we're continuing to validate complete recovery and restoration of normal performance.Dec <var data-var='date'> 9</var>, <var data-var='time'>23:01</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'> 9</var>, <var data-var='time'>21:17</var> UTC Investigating - We are currently investigating the cause of the outage on ShuttlerockCloud.

ShuttlerockCloud Outage

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:14</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 9</var>, <var data-var='time'>08:56</var> UTC Monitoring - We've implemented fixes for the causes of the issues, and ShuttlerockCloud is now fully operational again. We'll continue to monitor things for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.Dec <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> UTC Update - We're continuing to work on resolving the issues, however we've now restored partial access to ShuttlerockCloud, with the homepage and others now reachable again. We'll post further updates here as they develop.Dec <var data-var='date'> 9</var>, <var data-var='time'>07:51</var> UTC Identified - We've identified the causes of the issues, and are currently working towards implementing fixes. We'll keep you posted here with updates on our progress as things move forward.Dec <var data-var='date'> 9</var>, <var data-var='time'>05:54</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'> 9</var>, <var data-var='time'>04:56</var> UTC Investigating - We are currently investigating this issue.

ShuttlerockCloud outage

Sep <var data-var='date'>16</var>, <var data-var='time'>04:44</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>16</var>, <var data-var='time'>03:29</var> UTC Update - We are continuing to monitor for any problems. If you notice any unexpected issues in ShuttlerockCloud, please reach out to our support team.Sep <var data-var='date'>16</var>, <var data-var='time'>03:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>16</var>, <var data-var='time'>03:18</var> UTC Investigating - ShuttlerockCloud is currently experiencing degraded performance due to some unexpected software infrastructure configuration changes. The issue is currently being investigated.

ShuttlerockCloud experiencing degraded performance

May <var data-var='date'>24</var>, <var data-var='time'>03:05</var> UTC Resolved - The issue has resolved, and the SRC is working normally again.May <var data-var='date'>24</var>, <var data-var='time'>02:56</var> UTC Investigating - We are currently investigating this issue, and will let you know when it is resolved.

SRC experiencing degraded performance

Apr <var data-var='date'>22</var>, <var data-var='time'>02:45</var> UTC Resolved - This incident has now been resolved.Apr <var data-var='date'>22</var>, <var data-var='time'>00:23</var> UTC Monitoring - We've fixed the network related issue and recycled the failing apps in order to restore service, and will continue to monitor for a period to ensure everything's back to normal.Apr <var data-var='date'>22</var>, <var data-var='time'>00:22</var> UTC Identified - Our production cluster became degraded, although it’s still unclear exactly what triggered the problem.Apr <var data-var='date'>21</var>, <var data-var='time'>23:54</var> UTC Investigating - Some of the services in ShuttlerockCloud are currently degraded. This is causing SRC to not display project information on the homepage along with limiting access to briefs and projects. We're actively investigating this issue, and we'll post an update as soon as we discover the cause.

Service interruption - access issues

Nov <var data-var='date'>15</var>, <var data-var='time'>02:49</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>15</var>, <var data-var='time'>02:41</var> UTC Identified - We have identified an issue that is affecting users being able to review revision comments on the revision app. Our software engineers have identified the issue and are working on a fix. We apologise for any inconvenience, and will update you once the issues are resolved.

Revision comments not appearing on the revision app

Oct <var data-var='date'>30</var>, <var data-var='time'>21:05</var> UTC Resolved - Thank you for your patience. The issues with Auth0 have resolved and users can now login and access ShuttlerockCloud.Oct <var data-var='date'>30</var>, <var data-var='time'>20:19</var> UTC Identified - There appear to be outages with Auth0. Auth0 manages the authentication and authorisation for ShuttlerockCloud. We are monitoring the Auth0 status page, and will update you when the issues have been resolved.

Unable to Sign In to ShuttlerockCloud

Oct <var data-var='date'>27</var>, <var data-var='time'>03:37</var> UTC Resolved - After completing a monitoring period, we're now satisfied that the issues have been resolved. Please contact us if you encounter any further problems.Oct <var data-var='date'>27</var>, <var data-var='time'>02:08</var> UTC Update - We've just released a fix for the issues, and are now monitoring to make sure that this has solved the problems ShuttlerockCloud was experiencing. We'll post another update when this has been fully resolved.Oct <var data-var='date'>26</var>, <var data-var='time'>21:29</var> UTC Update - ShuttlerockCloud is currently facing degraded performance - we've identified a solution which we're actively working on, and will update again when this has been resolved.Oct <var data-var='date'>26</var>, <var data-var='time'>20:29</var> UTC Monitoring - ShuttlerockCloud is working again, as we have applied a temporary fix. We will continue to monitor ShuttlerockCloud and work on a more permanant solution.Oct <var data-var='date'>26</var>, <var data-var='time'>19:49</var> UTC Investigating - We are currently investigating reports of problems accessing pages in ShuttlerockCloud. We will let you know when these issues have been resolved.

Ongoing issues with ShuttlerockCloud

Jun <var data-var='date'>26</var>, <var data-var='time'>03:44</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>26</var>, <var data-var='time'>02:28</var> UTC Monitoring - We believe we have found the cause of the issue, and have made some configuration changes which should resolve any access problems. We will continue to monitor the situation for now, so in the meantime please let us know if you have any access issues signing into SRC with Google.Jun <var data-var='date'>26</var>, <var data-var='time'>02:25</var> UTC Identified - The issue has been identified and a fix is being implemented.Jun <var data-var='date'>26</var>, <var data-var='time'>00:33</var> UTC Investigating - We’ve become aware of an issue post-release where users who use the Google option to sign into SRC may have issues accessing their account properly. We’re currently investigating the issue and will post updates as we progress.

Google sign in issue

Jun <var data-var='date'>26</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>25</var>, <var data-var='time'>20:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>03:41</var> UTC Update - We will be undergoing scheduled maintenance during this time.Jun <var data-var='date'>23</var>, <var data-var='time'>02:11</var> UTC Scheduled - We will be undergoing scheduled maintenance and releasing an update to ShuttlerockCloud (SRC) during this time. Access to SRC will be limited, so please be patient.

Scheduled ShuttlerockCloud Release/Maintenance

May <var data-var='date'> 2</var>, <var data-var='time'>05:29</var> UTC Completed - The scheduled maintenance has been completed.May <var data-var='date'> 1</var>, <var data-var='time'>23:16</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time

ShuttlerockCloud Platform Scheduled Maintenance

Apr <var data-var='date'> 4</var>, <var data-var='time'>07:13</var> UTC Resolved - We have found and fixed an authentication issue that was preventing internal users from logging into ShuttlerockCloud.Apr <var data-var='date'> 4</var>, <var data-var='time'>05:21</var> UTC Identified - Auth infrastructure wasn't successfully deployed during latest release, causing infinite redirect when attempting to login.

SRC login issues when signed out

Feb <var data-var='date'>15</var>, <var data-var='time'>04:11</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>15</var>, <var data-var='time'>03:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>15</var>, <var data-var='time'>03:44</var> UTC Identified - We've identified the cause of the issue and are currently implementing a fix.Feb <var data-var='date'>15</var>, <var data-var='time'>03:15</var> UTC Investigating - We’ve become aware of an issue which is currently preventing logged out users and some external users from viewing delivery pages. We’re currently investigating the issue to identify the cause and will provide updates as they come.

Issue viewing delivery pages in SRC

Feb <var data-var='date'> 2</var>, <var data-var='time'>00:27</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 2</var>, <var data-var='time'>00:27</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>00:26</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> UTC Scheduled - ShuttlerockCloud will be taken down for planned maintenance. We should be back up and running within 60 minutes from initial outage.

SRC Platform Outage

Jan <var data-var='date'> 8</var>, <var data-var='time'>22:48</var> UTC Resolved - This incident has been resolved. As part of an infrastructure state import, the wrong ID values were imported which affected how user permissions were assigned to the user token. The infrastructure has now been updated and reapplied.Jan <var data-var='date'> 8</var>, <var data-var='time'>22:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 8</var>, <var data-var='time'>22:22</var> UTC Investigating - We are currently investigating this issue.

Dec <var data-var='date'> 8</var>, <var data-var='time'>05:05</var> UTC Resolved - After monitoring, we can confirm the incident has now been resolved. The ShuttlerockCloud Revision application cache was not successfully invalidated across all regions post-release, and as such several regions were not able to access the revisions application within SRC. Once identified, the cache was successfully invalidated, and the application began behaving as normal again.Dec <var data-var='date'> 8</var>, <var data-var='time'>04:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 8</var>, <var data-var='time'>04:25</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 8</var>, <var data-var='time'>04:25</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'> 8</var>, <var data-var='time'>04:19</var> UTC Investigating - We are currently investigating this issue.

SRC Review tool partial outage

Aug <var data-var='date'>24</var>, <var data-var='time'>03:41</var> UTC Resolved - The issue with our provider has been resolved. Uploading with Google Drive and Dropbox is now working.Aug <var data-var='date'>24</var>, <var data-var='time'>01:38</var> UTC Update - We are continuing to monitor for any further issues.Aug <var data-var='date'>24</var>, <var data-var='time'>01:10</var> UTC Monitoring - There is an issue we’ve become aware of regarding uploading assets to briefs through Google Drive and Dropbox - currently this is not working. Uploading assets from your device is still working as normal however. Unfortunately this is out of our control and due to an issue with one of our providers, the status of which can be seen and tracked here https://status.heroku.com/incidents/2453 We’ll update you and let you know as soon as we’re aware that the issue has been resolved.

Uploading assets with Google Drive and Dropbox not working

Jul <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>31</var>, <var data-var='time'>00:03</var> UTC Verifying - Verification is currently underway for the maintenance items.Jul <var data-var='date'>30</var>, <var data-var='time'>21:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>30</var>, <var data-var='time'>20:28</var> UTC Scheduled - We will be upgrading our authentication platform and expect an outage of around 5 hours to complete this work. Following the upgrade your username and password will remain unaffected and you can expect to login back in as normal. Should any issues occur please contact your CP

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Shuttlerock Services, Components and Regions

Recent Shuttlerock events

Issue reviewing and progressing projects in ShuttlerockCloud

ShuttlerockCloud is currently unavailable

Scheduled Maintenance

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Is Shuttlerock down?

Shuttlerock status is UP

Lastest published events

Issue reviewing and progressing projects in ShuttlerockCloud

ShuttlerockCloud is currently unavailable

Scheduled Maintenance

Shuttlerock Services, Components and Regions

Recent Shuttlerock events

Issue reviewing and progressing projects in ShuttlerockCloud

ShuttlerockCloud is currently unavailable

Scheduled Maintenance

ShuttlerockCloud is available

Scheduled Maintenace

ShuttlerockCloud is unavailable

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