Aug <var data-var='date'>19</var>, <var data-var='time'>18:49</var> CEST Resolved - Issues resolved and all pages should be operational again. Aug <var data-var='date'>19</var>, <var data-var='time'>18:12</var> CEST Update - Issues with the Content side of the Platform have been resolved. Coach issues remain and our team is working on restoring access. Aug <var data-var='date'>19</var>, <var data-var='time'>17:42</var> CEST Monitoring - Issue has been identified, systems are recovering, and we are monitoring the recovery. Aug <var data-var='date'>19</var>, <var data-var='time'>17:41</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>17:23</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>17:21</var> CEST Investigating - We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.

Degraded performance

Apr <var data-var='date'>16</var>, <var data-var='time'>15:51</var> CEST Resolved - The issue impacting Coach courses and paths, and some non-Coach functions, is now resolved. We apologize for the trouble and thank you for your patience. Apr <var data-var='date'>16</var>, <var data-var='time'>08:46</var> CEST Update - This issue also impacts some non-Coach functions, such as Page editing. We are continuing to investigate. Apr <var data-var='date'>16</var>, <var data-var='time'>08:26</var> CEST Update - We are continuing to investigate this issue internally and with our AWS partners Apr <var data-var='date'>16</var>, <var data-var='time'>07:01</var> CEST Investigating - Users accessing My Assignments may encounter an error page. We are currently investigating this issue and will provide regular updates on our progress

System error on Coach courses and paths

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:02</var> CEST Resolved - The issue with content not loading in Shares is now resolved. We apologize for the trouble and thank you for your patience. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:40</var> CEST Investigating - Content in Shares is currently no loading and returns the 'Service unavailable' message. This only affects content in Shares. Shared Spaces remain unaffected. The issue is being investigated internally and will be resolved as soon as possible.

Share content not loading

Mar <var data-var='date'>13</var>, <var data-var='time'>11:32</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>10:12</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>09:51</var> CET Identified - We have identified an issue that impacts adding assets to an experience and are working to resolve this.

Experience builder - limited functionality

Mar <var data-var='date'>12</var>, <var data-var='time'>23:47</var> CET Resolved - All files have been re-indexed. Mar <var data-var='date'>12</var>, <var data-var='time'>21:49</var> CET Update - Root issue has been resolved. We are monitoring the re-indexing of newly uploaded files, but should see these become available while working through indexing the backlog. Mar <var data-var='date'>12</var>, <var data-var='time'>14:30</var> CET Monitoring - A temporary fix has been implemented. Newly uploaded files will be available in the Library once they are processed. Mar <var data-var='date'>12</var>, <var data-var='time'>14:16</var> CET Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>12</var>, <var data-var='time'>14:00</var> CET Identified - We have identified an issue that is impacting the availability of files in the Library after uploading new files.

File processing - degraded performance

Mar <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>09:34</var> CET Scheduled - On Sunday, March 1st, from 9-11 CET / 02:00AM-04:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. On our Status Page, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.

Showpad Platform Maintenance

Feb <var data-var='date'>22</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>12:04</var> CET Scheduled - On Sunday, February 22nd, from 10:00AM-12:00PM CET / 03:00AM-05:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. On our Status Page, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.

Feb <var data-var='date'>10</var>, <var data-var='time'>23:39</var> CET Resolved - This incident has been resolved. Please refreshing the page and/or logging in again to access Showpad. Feb <var data-var='date'>10</var>, <var data-var='time'>23:06</var> CET Monitoring - We can confirm significant recovery for users affected by the "This site can't be reached" error. Please try refreshing the page and/or logging in again to access Showpad. Because of the time that it takes to propagate the fix, some users may still see the error. We are continuing to monitor the situation for more updates. Feb <var data-var='date'>10</var>, <var data-var='time'>22:51</var> CET Identified - AWS has verified that their initial effort on a portion of their affected subsystem was successful. They are actively working toward performing that mitigation across the system. Feb <var data-var='date'>10</var>, <var data-var='time'>22:06</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>22:05</var> CET Investigating - This error appears to be intermittent. We are currently working with our AWS partners to investigate this issue.

"This site can't be reached" error on Showpad

Jan <var data-var='date'>20</var>, <var data-var='time'>18:16</var> CET Resolved - The issue has been resolved and the Showpad platform is back to normal. Reloading the page may be needed if the page contents do not load right away. Jan <var data-var='date'>20</var>, <var data-var='time'>17:44</var> CET Update - Our engineering team is still investigating the issue. Jan <var data-var='date'>20</var>, <var data-var='time'>16:52</var> CET Investigating - Our engineering team is investigating an issue impacting the Showpad platform, both for users (the Web App) and administrators (the Admin App).

Showpad platform failing to load

Jan <var data-var='date'>18</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>12:10</var> CET Scheduled - On Sunday, January 18th, from 12-14h CET / 05:00AM-07:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. On our Status Page, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.

Jan <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>23</var>, <var data-var='time'>13:39</var> CET Scheduled - On Sunday, January 4th, from 10AM-Noon CET / 03:00AM-05:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. On our Status Page, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.

Oct <var data-var='date'> 9</var>, <var data-var='time'>18:56</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>18:47</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>18:08</var> CEST Investigating - We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where the experience is stuck in a processing state. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.

Errors encountered when saving Advanced Experiences

Oct <var data-var='date'> 9</var>, <var data-var='time'>18:05</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:45</var> CEST Update - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> CEST Identified - The issue has been identified and a fix is being implemented.

Interrupted file processing

Oct <var data-var='date'> 6</var>, <var data-var='time'>15:05</var> CEST Resolved - The issue has been resolved, and the platform has regained normal performance levels. Oct <var data-var='date'> 6</var>, <var data-var='time'>15:05</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:52</var> CEST Identified - Our engineering team has identified the root cause of the issue, and are working to deploy a fix. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:33</var> CEST Investigating - We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.

Sep <var data-var='date'>17</var>, <var data-var='time'>21:54</var> CEST Resolved - A fix has been released allowing Mapper, Atom and Selector Experiences to save as expected. We apologize for any interruptions this might have caused to your workflow and thank you for your patience as we resolved the issue. Sep <var data-var='date'>17</var>, <var data-var='time'>21:43</var> CEST Identified - An issue has been identified and our engineering team is working to test and release a fix for the behavior. Sep <var data-var='date'>17</var>, <var data-var='time'>21:25</var> CEST Investigating - We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where an error can prevent the experience from processing. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.

Error encountered when saving Mapper, Atom and Selector Experiences.

Sep <var data-var='date'>12</var>, <var data-var='time'>18:45</var> CEST Resolved - Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue. Sep <var data-var='date'>12</var>, <var data-var='time'>18:30</var> CEST Monitoring - The fix has been rolled out and we are monitoring performance as it returns to normal levels. Sep <var data-var='date'>12</var>, <var data-var='time'>18:25</var> CEST Identified - An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers. Sep <var data-var='date'>12</var>, <var data-var='time'>18:17</var> CEST Investigating - The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.

Showpad platform - Slow and failing requests

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:10</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>19:38</var> CEST Monitoring - For customers using our Google Drive Connector integration, this is to inform you that our scheduled maintenance has been completed and you can now proceed with re-authenticating your Google Drive connection. Though it is working, the connection status may not update immediately after re-authorizing the connector with your Google credentials. If the status shows as "disconnected" after re-authorization, please check back later. It may take up to an hour for the status change to "connected" to appear.

[Scheduled] Showpad Platform Maintenance for customers using the Google Drive Connector

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:29</var> CEST Resolved - The issue has been resolved, and the service is working normally again. We apologize for the trouble and thank you for your patience. Sep <var data-var='date'> 9</var>, <var data-var='time'>09:13</var> CEST Investigating - The Showpad Platform is experiencing slowness and failing request. The platform is slow for Admins and users. The issue is being investigated internally and will be resolved as soon as possible.

Slow and failing requests

Jul <var data-var='date'>31</var>, <var data-var='time'>19:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>19:30</var> CEST Investigating - For customers using our Google Drive Connector integration, this is to inform you that our scheduled maintenance has been completed. Though it is working, the connection status may not update immediately after re-authorizing the connector with your Google credentials. If the status shows as "disconnected" after re-authorization, please check back later. It may take up to an hour for the status change to "connected" to appear.

Jul <var data-var='date'>28</var>, <var data-var='time'>17:47</var> CEST Resolved - Our monitoring now shows load time performance has returned to normal. Should you continue to experience slow loading times in your Showpad instance, or encounter a "service unavailable" message, please let our Support team know and they can work with you directly to further investigate and resolve the behavior. Jul <var data-var='date'>28</var>, <var data-var='time'>17:27</var> CEST Monitoring - A fix has been implemented and we are seeing load times reduce. Once performance across the board is back to normal we'll send out a final update. Jul <var data-var='date'>28</var>, <var data-var='time'>17:21</var> CEST Investigating - We have identified and are currently investigating an issue impacting the Showpad platform. Both Users and Administrators might experience slow loading times or encounter a message stating “Service Unavailable”

Showpad experiencing slow performance

Jun <var data-var='date'>23</var>, <var data-var='time'>14:10</var> CEST Resolved - The issue with (what?) is now resolved. We apologize for the trouble and thank you for your patience. Jun <var data-var='date'>23</var>, <var data-var='time'>14:00</var> CEST Investigating - The Admin App is unavailable The issue is being investigated internally and will be resolved as soon as possible.

Admin App unavailable

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>16:16</var> CEST Scheduled - On Sunday, June 8th, from 10AM-Noon CET / 03:00AM-05:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. On our Status Page, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.

May <var data-var='date'>25</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>13:20</var> CEST Scheduled - On Sunday, May 25th, from 10AM-Noon CET / 03:00AM-05:00AM CST there will be a maintenance window for the Showpad Platform. It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad. Please keep us informed if you have questions. (On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.)

Mar <var data-var='date'>28</var>, <var data-var='time'>10:40</var> CET Resolved - This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again. Mar <var data-var='date'>28</var>, <var data-var='time'>00:14</var> CET Identified - We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available. Mar <var data-var='date'>27</var>, <var data-var='time'>22:58</var> CET Investigating - We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.

Email Delivery Issues

Feb <var data-var='date'>28</var>, <var data-var='time'>15:23</var> CET Resolved - The Showpad Help Center is fully operational again. Our vendor has confirmed the issue has been resolved, and no further disruptions are expected. Thank you for your patience. Feb <var data-var='date'>28</var>, <var data-var='time'>13:10</var> CET Monitoring - The Showpad Help Center is now accessible again, and our vendor is actively monitoring the situation to ensure stability. Feb <var data-var='date'>28</var>, <var data-var='time'>12:44</var> CET Investigating - The Showpad Help Center is currently unavailable. Our team is actively working with our vendor to restore access as quickly as possible. We will provide updates here as soon as the issue is resolved. Thank you for your patience.

Is Showpad down?

Showpad status is UP

Lastest published events

Degraded performance

System error on Coach courses and paths

Share content not loading

Showpad Services, Components and Regions

Recent Showpad events

Degraded performance

System error on Coach courses and paths

Share content not loading

Experience builder - limited functionality

File processing - degraded performance

Showpad Platform Maintenance