Jun <var data-var='date'>27</var>, <var data-var='time'>17:22</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>07:31</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>27</var>, <var data-var='time'>07:31</var> UTC Scheduled - Scheduled platform maintenance will take place from 26 June, 23:00 UTC to 27 June, 10:00 UTC. During this time, the editor and previews will be temporarily unavailable. Published stories will remain accessible as normal, and analytics ingestion will continue uninterrupted. We have allocated an 8-hour maintenance window, although services may be restored earlier if maintenance is completed ahead of schedule. For live updates, please visit the <a href="https://status.shorthand.com/">Shorthand status page</a>.

Platform Maintenance Notice

Jun <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>07:41</var> UTC Scheduled - Scheduled platform maintenance will take place from 26 June, 23:00 UTC to 27 June, 10:00 UTC. During this time, the editor and previews will be temporarily unavailable. Published stories will remain accessible as normal, and analytics ingestion will continue uninterrupted. We have allocated an 8-hour maintenance window, although services may be restored earlier if maintenance is completed ahead of schedule. For live updates, please visit the <a href="https://status.shorthand.com/">Shorthand status page</a>.

Feb <var data-var='date'> 4</var>, <var data-var='time'>14:08</var> UTC Resolved - This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:07</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> UTC Update - This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> UTC Investigating - We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

Media uploads & Publishing failing

Nov <var data-var='date'>13</var>, <var data-var='time'>10:41</var> UTC Resolved - This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area. Nov <var data-var='date'>13</var>, <var data-var='time'>09:54</var> UTC Investigating - We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

Oct <var data-var='date'>20</var>, <var data-var='time'>20:56</var> UTC Resolved - Resolved – All Services Operational All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed. We’ll continue to keep an eye on overall performance, but this incident is now considered resolved. Thank you for your patience throughout the recovery process. Oct <var data-var='date'>20</var>, <var data-var='time'>20:51</var> UTC Update - Resolved – All Services Restored Media uploads have now recovered, and all Shorthand features are operating normally. We’ll continue to actively monitor performance to ensure stability following the earlier AWS outage. Thank you for your patience while we worked through this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>20:33</var> UTC Update - Update – Partial Recovery Following AWS Outage Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational. However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up. We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>16:48</var> UTC Update - Despite improvements, some users are still encountering issues, and several features remain impacted. These include: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>11:21</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>11:20</var> UTC Monitoring - We are monitoring the results, AWS are starting to bring services back online. Oct <var data-var='date'>20</var>, <var data-var='time'>09:47</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>09:43</var> UTC Identified - We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>09:42</var> UTC Investigating - We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded. The following areas are impacted: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.

Major Service Disruption – AWS Outage Affecting Shorthand

Oct <var data-var='date'> 9</var>, <var data-var='time'>17:04</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> UTC Update - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:06</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> UTC Investigating - Connectivity issues A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

Connectivity issues

Aug <var data-var='date'>30</var>, <var data-var='time'>04:36</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>01:30</var> UTC Scheduled - The Shorthand Editor and story previews will be unavailable for a short time on Saturday, August 30th, 2025, at 4 AM UTC (2 PM AEST) as we make platform updates. Published stories and analytics will remain fully available. Thank you for your understanding as we continue to upgrade the Shorthand experience.

Platform Maintenance: Database Upgrade

May <var data-var='date'>22</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>19:45</var> UTC Update - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>16:50</var> UTC Monitoring - The source of the failures has been identified as a partial outage with a third-party service provider. They've reported that a fix has been implemented and that results are being monitored. Image uploads are currently working in Shorthand web app but we'll continue to monitor and provide updates. May <var data-var='date'>22</var>, <var data-var='time'>16:18</var> UTC Investigating - We are investigating media upload failures from the Shorthand web app.

Media uploads failing

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:49</var> UTC Completed - Scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>12:48</var> UTC Scheduled - Hey there! 🔧 Quick heads-up: we’ll be doing some maintenance on December 5th from 3:30 AM to 5:30 AM UTC. During this time, publishing stories and inviting users will be temporarily unavailable for some Starter and Team plans. Everything else will be up and running as usual — thanks for your patience and understanding! 🙏

Scheduled maintenance

Sep <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> UTC Resolved - On Friday, September 6th from about 17:00 to 18:43 Pacific/UTC-07:00, pages published with Shorthand hosting were inaccessible due to an HTTPS certificate renewal failure. The issue was resolved at 18:43, at which point all affected pages became fully accessible again.

Inaccessible pages from HTTPS certificate renewal failure

Jul <var data-var='date'>19</var>, <var data-var='time'>13:59</var> UTC Resolved - This incident has now been resolved, and emails, including account password resets, notifications, and workspace invitations, are now being processed and delivered. Jul <var data-var='date'>19</var>, <var data-var='time'>06:53</var> UTC Investigating - Our email service provider is currently being affected by an outage. Emails sent from the Shorthand application, including account password resets, notifications, and workspace invitations, are unavailable.

The Shorthand app is not able to send email at this time

Jun <var data-var='date'>29</var>, <var data-var='time'>23:55</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>08:26</var> UTC Scheduled - Hey there! 🚀 Just a quick note: we're tuning up our platform on Saturday, June 29th 2024, at 11 PM UTC. 🛠️ While we're sprucing things up, the editor and previews will be taking a short break. But don’t worry—your published stories and analytics will still be right there, working smoothly as we level up behind the scenes. Thanks for your patience and for being such an awesome part of our community. See you on the other side of the upgrade! 🎉

Database upgrade

Jun <var data-var='date'> 3</var>, <var data-var='time'>16:05</var> UTC Resolved - We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications Jun <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> UTC Update - We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:44</var> UTC Monitoring - We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> UTC Investigating - We are investigating a general service outage of the Shorthand web app.

Service outage

Apr <var data-var='date'>14</var>, <var data-var='time'>03:04</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> UTC Scheduled - Hey there! 🚀 Quick heads-up: we're giving our analytics a little tune-up this weekend. 🛠 Starting at 11 PM UTC on April 14th, 2024, we'll be in maintenance mode for about 6 hours. Just the analytics though, so everything else you love about our platform will be up and running — no drama, no data loss, just us making things better in the background. Thanks for being awesome and patient while we boost our systems. Catch you on the flip side! 🎉

Analytics DB instance and version upgrade

Feb <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> UTC Resolved - After monitoring, this incident is resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> UTC Update - A fix has been implemented and we are monitoring the update. Feb <var data-var='date'> 9</var>, <var data-var='time'>07:14</var> UTC Investigating - We have detected an issue with the export analytics feature and are currently working to find a fix.

Issue Detected: Export Analytics Feature Not Working

Oct <var data-var='date'>17</var>, <var data-var='time'>12:53</var> UTC Resolved - The issue affecting media selection from our Unsplash integration in the Shorthand Editor has been successfully resolved. We apologise for any inconvenience this may have caused. Oct <var data-var='date'>17</var>, <var data-var='time'>12:49</var> UTC Investigating - We are aware of an ongoing issue where users are experiencing difficulty selecting media from our Unsplash integration in the Shorthand Editor. As a temporary workaround, you can download Unsplash images directly from the Unsplash website and then easily upload them to the Shorthand Editor. We are working to resolve this issue as quickly as possible. We will provide an update with an ETA once we have more information.

Difficulty selecting media from Unsplash in Shorthand Editor

Aug <var data-var='date'> 9</var>, <var data-var='time'>06:48</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>06:37</var> UTC Monitoring - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 9</var>, <var data-var='time'>06:20</var> UTC Update - We continue to attentively monitor this situation and we will post a further update soon. Aug <var data-var='date'> 9</var>, <var data-var='time'>06:17</var> UTC Investigating - We are currently aware of an ongoing issue where users experience difficulty when attempting to upload media within a "Text" section. For those affected, we've identified a temporary workaround: Instead of the usual method, try copying the media with the keyboard shortcut "ctrl + c" (or "cmd + c" for Mac users) and then pasting it into the editor using "ctrl + v" (or "cmd + v" for Mac users). Our team is actively working on a permanent resolution. Please note that this particular issue only affects stories created before today. New stories produced today onward should not encounter this problem. We genuinely apologize for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

Uploading media within a "Text" section is failing

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:17</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Identified - We continue to attentively monitor this situation and we will post a further update soon. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:05</var> UTC Monitoring - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> UTC Investigating - We're aware of an ongoing issue where the Background Media settings appear to be reverting to defaults, particularly when set to text only. This means that sections initially set with solid colour backgrounds might unexpectedly display an uploaded image/video or the default placeholder image. We have identified a temporary workaround that can alleviate the issue. You can reset the background media options for the affected sections back to "text only" or by deleting the background media on Grid Sections. This should restore your intended solid colour backgrounds and prevent unwanted images or videos from appearing. Our team is actively investigating this matter and working on a resolution. It's worth noting that this problem only impacts stories that were made prior to today, and any new stories are not affected. We understand the inconvenience this might cause and sincerely apologize for disrupting your workflow.

Background Settings Reverting to Defaults Unexpectedly

Jul <var data-var='date'>10</var>, <var data-var='time'>08:57</var> UTC Resolved - The problem with one of our upstream service providers has been resolved, and transactional emails have now been sent. Jul <var data-var='date'>10</var>, <var data-var='time'>07:45</var> UTC Identified - Issue with our upstream provider Our upstream provider, Campaign Monitor, is currently experiencing an issue that is affecting our ability to send transaction emails, ie password reset, sharing a story via email. See https://status.campaignmonitor.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Issue with our upstream provider

Jul <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>02:54</var> UTC Scheduled - The Shorthand Editor will be unavailable from 9 PM to 12 AM (AEST) this Saturday for planned maintenance. Published stories will not be affected. Thank you for your understanding!

Jun <var data-var='date'>13</var>, <var data-var='time'>22:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>21:13</var> UTC Identified - Our upstream provider is currently experiencing asset delivery and transformation issues. We apologize for any inconvenience caused

Issue with upstream provider preventing images from being uploaded

May <var data-var='date'>18</var>, <var data-var='time'>13:57</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>13:21</var> UTC Identified - We are currently experiencing an issue with uploading videos into stories. Our team is aware of the issue and is working on a fix. We apologize for any inconvenience this may cause.

Video Uploads: Service Disruption

Jan <var data-var='date'>30</var>, <var data-var='time'>08:56</var> UTC Resolved - Our upstream provider is currently experiencing asset delivery and transformation issues, which have caused a 19-minute outage. We apologize for any inconvenience caused.

Nov <var data-var='date'>16</var>, <var data-var='time'>06:10</var> UTC Update - Network updates have been completed. Service has been restored. Nov <var data-var='date'>16</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>04:58</var> UTC Update - Network updates are taking longer than expected, and Analytics will be unavailable for at least another hour. Nov <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>16</var>, <var data-var='time'>03:24</var> UTC Scheduled - Due to network updates, the Analytics service will be unavailable for an hour between 4:00 AM and 5:00 AM on the 16th of November, UTC. Sorry for the inconvenience.

Analytics network update

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:43</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> UTC Monitoring - A fix appears to have been implemented by the upstream provider and the results are being monitored but image upload performance may still be degraded.

Is Shorthand down?

Shorthand status is UP

Lastest published events

Platform Maintenance Notice

Platform Maintenance Notice

Media uploads & Publishing failing

Shorthand Services, Components and Regions

Recent Shorthand events

Platform Maintenance Notice

Platform Maintenance Notice

Media uploads & Publishing failing

Media uploads & Publishing failing

Major Service Disruption – AWS Outage Affecting Shorthand

Connectivity issues