May <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>12:05</var> EDT Investigating - We are currently investigating this issue.

We're investigating degraded performance in Korey

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:10</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>21:07</var> EDT Monitoring - We have identified the issue and have taken actions to mitigate the issue. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:42</var> EDT Investigating - We have observed an increase in errors. Response times have increased as well. We are monitoring the situation and working to increase capacity.

Increase in errors and response latencies

Mar <var data-var='date'>25</var>, <var data-var='time'>05:46</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>05:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>04:59</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>04:27</var> EDT Investigating - We are currently investigating this issue.

Shortcut Slow/Unavailable

Jan <var data-var='date'>12</var>, <var data-var='time'>13:56</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>10:41</var> EST Investigating - Currently investigating processing delays for Gitlab events.

Gitlab event processing delays

Nov <var data-var='date'>28</var>, <var data-var='time'>11:17</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>10:58</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>28</var>, <var data-var='time'>10:32</var> EST Investigating - We are currently investigating an issue where some sessions aren't connecting as expected.

Some sessions may fail to connect

Nov <var data-var='date'> 3</var>, <var data-var='time'>10:34</var> EST Resolved - Slack link unfurl events are working as expected. Oct <var data-var='date'>29</var>, <var data-var='time'>12:00</var> EDT Investigating - We are currently investigating this issue.

Slack link unfurls not working

Oct <var data-var='date'>21</var>, <var data-var='time'>07:28</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>18:36</var> EDT Identified - We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.

Korey Cloud Provider Issue

Oct <var data-var='date'>20</var>, <var data-var='time'>05:35</var> EDT Resolved - From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards. Oct <var data-var='date'>20</var>, <var data-var='time'>03:12</var> EDT Investigating - From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

Shortcut Unavailable due to AWS Outage

Oct <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>09:38</var> EDT Update - GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:12</var> EDT Monitoring - Google Sheets processing has been re-enabled but is still behind. We're monitoring it's progress. Sep <var data-var='date'>30</var>, <var data-var='time'>16:33</var> EDT Identified - Notifications for integrations should have caught up. Google Sheet processing has been disabled for the moment, we're working on a fix that will resume processing. Sep <var data-var='date'>30</var>, <var data-var='time'>14:46</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>11:36</var> EDT Investigating - Our async processing infrastructure is running behind. Actively monitoring and investigating the root cause.

Async Processing Delays

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:43</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:18</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> EDT Investigating - We are currently investigating an issue with our search system, resulting in many search requests failing.

Issues with search

Aug <var data-var='date'>21</var>, <var data-var='time'>15:57</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>15:30</var> EDT Identified - Webflow is having an outage affecting our company website: https://status.webflow.com/incidents/7plz6jp8dhqf

Webflow Partial Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>11:25</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>09:41</var> EDT Monitoring - We've identified specific Fastly nodes (Fastly's "hel" region for Helsinki, Finland) that appear to have experienced this issue. We've forced purges of Fastly caches to restore Shortcut service. We've contacted Fastly to debug the issue further. Jul <var data-var='date'>31</var>, <var data-var='time'>01:15</var> EDT Investigating - We are currently investigating this issue.

Application not loading for some EU customers

Jul <var data-var='date'>24</var>, <var data-var='time'>19:00</var> EDT Resolved - Some customers in the APAC region weren't able to load app.shortcut.com due to a improperly cached access key.

Application not loading for some APAC customers

Jul <var data-var='date'>22</var>, <var data-var='time'>17:35</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>17:29</var> EDT Identified - We believe we have identified the issue and are currently rolling back to a previous version to mitigate it quickly. Jul <var data-var='date'>22</var>, <var data-var='time'>17:22</var> EDT Investigating - We are currently investigating an issue that may occur in some cases, potentially causing previously enabled features to be unexpectedly considered disabled.

Features unexpectedly considered disabled

Jun <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:31</var> EDT Monitoring - We have identified an issue with access key caching in our CDN, and have rolled out a fix. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:09</var> EDT Investigating - European customers aren't able to load app.shortcut.com currently. We are investigating.

Application not loading for European customers

Mar <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>22:43</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>22:33</var> EST Investigating - We are experiencing slow response times and a higher than normal rate of errors from our API servers. We are investigating now.

Issues with serving API requests

Feb <var data-var='date'>20</var>, <var data-var='time'>17:31</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>16:59</var> EST Identified - The issue has been identified and a fix is being implemented.

Shortcut Slack App: Temporary event handling outage for new installations

Feb <var data-var='date'>20</var>, <var data-var='time'>14:06</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>11:27</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>19</var>, <var data-var='time'>21:09</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>19</var>, <var data-var='time'>20:34</var> EST Monitoring - We've restored service and are investigating further. Feb <var data-var='date'>19</var>, <var data-var='time'>20:18</var> EST Investigating - Currently Shortcut is not accessible

Shortcut Outage

Jan <var data-var='date'>21</var>, <var data-var='time'>20:37</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>19:12</var> EST Investigating - We are currently investigating an issue where a small subset of customers are seeing significant delays in processing of events from GitHub.

Delays in processing GitHub events

Nov <var data-var='date'> 1</var>, <var data-var='time'>10:58</var> EDT Resolved - We experienced increased 500s on our login page from 14:23 UTC until 14:51 UTC on 11/01/2024. This incident is resolved and login behavior is back to normal.

Login page regression

Nov <var data-var='date'> 1</var>, <var data-var='time'>10:55</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>08:53</var> EDT Monitoring - Sentry has identified the issue on their side, and we believed that they addressed the issue. We are currently reaching out to customers who have experienced the issue and are monitoring the situation. Oct <var data-var='date'>21</var>, <var data-var='time'>17:53</var> EDT Identified - We are experiencing an outage caused by an unannounced change to the Sentry API that is causing failures for customers who are do not have the legacy Projects feature enabled or have no projects. Our team continues to investigate the solution in conjunction with Sentry. Oct <var data-var='date'>21</var>, <var data-var='time'>11:57</var> EDT Investigating - We are currently investigating this issue.

Customers are having issues with linking Sentry issues to Shortcut Stories. We are investigating the root cause.

Oct <var data-var='date'>10</var>, <var data-var='time'>16:00</var> EDT Resolved - Some users were not seeing changes made to their workspace. A fix has been applied, and we are monitoring it.

Interruption of updates service

Oct <var data-var='date'> 4</var>, <var data-var='time'>08:24</var> EDT Resolved - We believe that this incident is resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>17:46</var> EDT Monitoring - We believe that we have addressed the underlying cause of the increased latencies and are monitoring the situation. Oct <var data-var='date'> 3</var>, <var data-var='time'>17:26</var> EDT Investigating - We are observing increased latencies throughout our system. Changes to your workspace may not be immediately apparent to other users.

Delayed updates

Sep <var data-var='date'>26</var>, <var data-var='time'>10:01</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>09:43</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>26</var>, <var data-var='time'>09:19</var> EDT Investigating - For Shortcut Docs that have the "Public Link" toggle enabled, the public version of those documents is currently not rendering correctly. The team is investigating.

Shortcut Docs: Public Docs Not Rendering

Sep <var data-var='date'>13</var>, <var data-var='time'>15:23</var> EDT Resolved - Identified the cause of the performance regression due to slow database queries. The application should be recovered now Sep <var data-var='date'>13</var>, <var data-var='time'>15:12</var> EDT Investigating - We are currently investigating a severe performance regression across the application

Is Shortcut down?

Shortcut status is UP

Lastest published events

We're investigating degraded performance in Korey

Increase in errors and response latencies

Shortcut Slow/Unavailable

Shortcut Services, Components and Regions

Recent Shortcut events

We're investigating degraded performance in Korey

Increase in errors and response latencies

Shortcut Slow/Unavailable

Gitlab event processing delays

Some sessions may fail to connect

Slack link unfurls not working

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Is Shortcut down?

Shortcut status is UP

Lastest published events

We're investigating degraded performance in Korey

Increase in errors and response latencies

Shortcut Slow/Unavailable

Shortcut Services, Components and Regions

Recent Shortcut events

We're investigating degraded performance in Korey

Increase in errors and response latencies

Shortcut Slow/Unavailable

Gitlab event processing delays

Some sessions may fail to connect

Slack link unfurls not working

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!