May <var data-var='date'>11</var>, <var data-var='time'>18:25</var> BST Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>12:41</var> BST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>12:11</var> BST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>11:53</var> BST Investigating - We're currently investigating an incident affecting connectivity for websites and ShopWired admin.

Connectivity issues

May <var data-var='date'>11</var>, <var data-var='time'>03:53</var> BST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> BST Monitoring - We have implemented a fix and are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>10:08</var> BST Update - We are aware this issue previously affected traffic in the UK and EU (some users or website visitors may have intermittently seen 503 errors when accessing websites or admin). These errors should now be resolved for all traffic except traffic originating from the USA. We are continuing to investigate the root cause of this error. May <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> BST Investigating - We're investigating reports of connectivity issues from traffic from the US.

Connectivity issues (US)

May <var data-var='date'>10</var>, <var data-var='time'>20:00</var> BST Resolved - At approximately 20:22 the ShopWired platform was temporarily unavailable whilst important security updates were made to the platform servers. This was as necessary as a result of vulnerabilities discovered in Ubuntu operating software.

Urgent security updates

Apr <var data-var='date'> 2</var>, <var data-var='time'>08:19</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:58</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:47</var> BST Investigating - We are currently investigating degraded performance of the ShopWired platform, admin system, API and websites.

Platform connectivity

Feb <var data-var='date'>24</var>, <var data-var='time'>15:09</var> GMT Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>12:22</var> GMT Identified - We have identified an issue affecting the live website preview within the theme editor and are currently working on a fix.

Theme Editor Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>14:43</var> GMT Resolved - Cloudflare are now reporting that the issue has been resolved having stated "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". We will also continue to monitor performance. Nov <var data-var='date'>18</var>, <var data-var='time'>12:51</var> GMT Update - Cloudflare have said "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts." and have stated they are continuing to investigate the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>11:50</var> GMT Identified - Our provider Cloudflare are currently experiencing Global Network Issues. The issue is described on their status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Please check this status page for the latest updates if your website is affected - if it is affected it will be presented with temporary connectivity issues. We will post updates to this page as and when we receive more news from Cloudflare.

Cloudflare Global Network Issues

Oct <var data-var='date'>16</var>, <var data-var='time'>13:25</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>13:07</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>12:55</var> BST Investigating - We're currently investigating connectivity issues across the platform.

Sep <var data-var='date'> 6</var>, <var data-var='time'>11:19</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>11:17</var> BST Investigating - We're currently investigating an issue affecting the display of products on category and search pages across a sub-set of ShopWired websites.

Product display issue

Jul <var data-var='date'>16</var>, <var data-var='time'>14:04</var> BST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>10:04</var> BST Investigating - We are currently investigating an issue affecting users of ShopWired Payments issuing refunds, capturing transactions and performing other actions within the ShopWired account. Front end websites are not affected, payments and transactions are being processed as normal without any issues.

ShopWired Payments

Jul <var data-var='date'>11</var>, <var data-var='time'>15:57</var> BST Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>11:33</var> BST Monitoring - The issues resolved within a few minutes (at 10.53) and we are actively monitoring the platform. Jul <var data-var='date'>11</var>, <var data-var='time'>10:51</var> BST Investigating - We are currently investigating connectivity issues across ShopWired.

Jun <var data-var='date'>27</var>, <var data-var='time'>15:14</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>11:34</var> BST Investigating - Traffic to ShopWired Websites, admin and the API is currently suffering degraded performance and intermittent connectivity issues. We are currently investigating. Jun <var data-var='date'>27</var>, <var data-var='time'>11:02</var> BST Monitoring - The connectivity issues lasted for approximately 7 minutes from 10.30am (UK time) but we are still actively monitoring the platform. Jun <var data-var='date'>27</var>, <var data-var='time'>10:38</var> BST Investigating - We are currently investigating intermittent connectivity issues affecting websites, ShopWired admin and the API.

Intermittent connectivity issues

Jun <var data-var='date'>18</var>, <var data-var='time'>22:17</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>20:54</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>20:50</var> BST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>20:26</var> BST Update - We have identified the issue only affects visitors to the ShopWired platform from within the US. Jun <var data-var='date'>18</var>, <var data-var='time'>20:18</var> BST Investigating - We are currently investigating a recurring issue affecting connectivity of ShopWired websites, admin and the API.

Intermittent availability incident

Jun <var data-var='date'>18</var>, <var data-var='time'>17:41</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:41</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:20</var> BST Investigating - We are continuing to investigate an issue affecting connectivity for users in the USA. Jun <var data-var='date'>17</var>, <var data-var='time'>23:37</var> BST Monitoring - A fix has been implemented and we will continue to monitor the results carefully over the next 24 hours. Jun <var data-var='date'>17</var>, <var data-var='time'>23:29</var> BST Identified - We have identified the cause of the connectivity issues and degraded performance and are implementing a fix. Jun <var data-var='date'>17</var>, <var data-var='time'>23:26</var> BST Investigating - We are investigating renewed issues of connectivity problems across ShopWired websites, admin and the API.

Apr <var data-var='date'>20</var>, <var data-var='time'>17:53</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>22:38</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>19</var>, <var data-var='time'>22:28</var> BST Investigating - We are currently investigating an issue affecting the availability of ShopWired websites and ShopWired accounts.

Feb <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> GMT Resolved - This issued was resolved at 13:07 UTC. Feb <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> GMT Investigating - We are currently investigating an issue affecting the display of some sub-categories not appearing on parent category pages, and some products not appearing on category pages.

Category and product display

Jan <var data-var='date'>23</var>, <var data-var='time'>00:00</var> GMT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>23:30</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>22</var>, <var data-var='time'>14:05</var> GMT Scheduled - The ShopWired platform will undergo scheduled maintenance on Wednesday 22nd January 2025 between 23:30 and 00:00. During this time the platform and websites may be unavailable for a period of no more than 5 minutes in total.

Scheduled maintenance

Jan <var data-var='date'> 7</var>, <var data-var='time'>01:52</var> GMT Resolved - The cause of the issue has been identified as a hardware failure which has now been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:15</var> GMT Monitoring - ShopWired website loading times and website availability were adversely affected today by an incident occurring between 19.47 and 19.56. The issue appeared to be intermittent and didn't affect all visitors all of the time. Occasionally visitors may have seen 503 or 502 timeout errors. The issue appears to have resolved itself but we are investigating the root cause.

Intermittent loading time degradation

Dec <var data-var='date'>21</var>, <var data-var='time'>13:52</var> GMT Resolved - This incident has not reoccurred and the underlying cause has been resolved. Dec <var data-var='date'>21</var>, <var data-var='time'>11:18</var> GMT Update - Service returned to normal at 10.57am but the underlying issue has yet been identified. We are therefore continuing to investigate the issue. Dec <var data-var='date'>21</var>, <var data-var='time'>10:49</var> GMT Investigating - We're currently investigating an incident affecting the availability of websites.

Platform incident

Dec <var data-var='date'>10</var>, <var data-var='time'>13:58</var> GMT Resolved - The Google Shopping app has completed its processing and is functioning normally. This incident is now resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>09:27</var> GMT Update - The Google Shopping app is currently finishing off its processing of a backlog of product listing and stock sync updates to Google Merchant Center. We expect that this process will be completed by 1.00pm today (10/12/2024) after which time normal syncing times will resume. We will post a further update once the process has completed. The Veeqo app continues to function normally. No other apps were affected by this incident. Dec <var data-var='date'>10</var>, <var data-var='time'>02:15</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> GMT Identified - The Veeqo app is now functioning as normal and any delayed stock and order messages have now been processed. A fix for the Google Shopping app has also been implemented and we are monitoring results. Processing is still currently delayed. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:28</var> GMT Update - We have identified the cause of the issue for Veeqo and have implemented a fix. Currently old stock sync and order messages are being synced and we expect normally syncing times from 2.30pm today (09/12/2024). Work continues on Google Shopping. Dec <var data-var='date'> 9</var>, <var data-var='time'>09:04</var> GMT Investigating - We are currently investigating slow processing times on the Veeqo and Google Shopping apps. The issue is affecting: - The processing of stock sync updates with Veeqo - The processing of order exports to Veeqo - The processing of all listing updates to Google Shopping (including the creation of new listings) All other apps are working normally.

App slow processing times

Nov <var data-var='date'>15</var>, <var data-var='time'>07:16</var> GMT Resolved - All apps have now completed unprocessed activity during the performance issues. Nov <var data-var='date'>14</var>, <var data-var='time'>11:28</var> GMT Monitoring - The underlying issue has been resolved and all apps are functioning normally again from 11.18am. The apps will now begin completing activity that didn't complete during the issue. This process will take several hours. We will post an update once this has completed in full. Nov <var data-var='date'>14</var>, <var data-var='time'>10:48</var> GMT Update - Our engineers are continuing to work on the fix for this issue which started at 18.00 (UK time) on Wednesday 13th November. Any activity the apps haven't completed due to the issue will be automatically completed by the apps (without manual action being necessary) once the fix has been implemented. We will post another update shortly. Nov <var data-var='date'>14</var>, <var data-var='time'>10:23</var> GMT Identified - We have identified an issue causing degraded service for some of ShopWired's apps. The affected apps are: Xero Kashflow Quickbooks Clearbooks CSV order exporter Our engineers are currently working on a fix.

Degraded service on some apps

Oct <var data-var='date'>10</var>, <var data-var='time'>10:36</var> BST Resolved - All of ShopWired's apps have now completed all outstanding tasks. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:56</var> BST Update - We've received notification from Heroku that the issue has been resolved. All tasks (e.g. order export) that should have been completed by ShopWired's apps during the period will be actioned by the apps over the coming hours but this process will take some time to complete, please be patient. We are sorry for any inconvenience that this issue will cause. We will send further notification once the tasks have been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:17</var> BST Monitoring - A major issue affecting our hosting platform, Heroku, is affecting all of ShopWired's apps. The issue first appeared at 5.27pm (UK time) and lasted until 10.10pm on 08/10/2024. This caused degraded performance amongst ShopWired apps resulting in app pages not loading and order exporting (and other tasks performed by the apps) to be slower than normal. Unfortunately the issue has reoccured from 2.06pm (UK time) on 09/10/2024 and we are currently monitoring Heroku's status for further updates. This is a major outage at Heroku which they will be investigating Whilst the outage occurs, app pages may not load and order exporting (and other tasks performed by the apps) will be slower than normal. Once the issue has been resolved by Heroku we will provide an update. For more details please consult Heroku's own status page at https://status.heroku.com

ShopWired apps degraded performance

Sep <var data-var='date'>13</var>, <var data-var='time'>09:56</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>09:14</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>23:17</var> BST Identified - We have identified the cause of an issue affecting the syncing of stock and price information with external sources for users of the **Stock Sync** app. The issue is currently causing a delay of updating information from external CSV sources. Our team are currently working on a fix for the issue. This is the only app affected.

Stock & price sync app delays

Sep <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> BST Scheduled - The ShopWired platform needs to undergo two sets of scheduled maintenance tonight between 23:30 and 00:30 (UK Time). There may be short periods during this maintenance window where ShopWired websites and ShopWired accounts will be unavailable. Any disruption to service will be kept to a minimum.

Aug <var data-var='date'> 2</var>, <var data-var='time'>17:16</var> BST Resolved - This issue has now been completely resolved. All systems are performing as normal. Aug <var data-var='date'> 2</var>, <var data-var='time'>14:56</var> BST Monitoring - The issue was resolved just after 12.30pm today and we have been monitoring results. We will continue to monitor the performance. Aug <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> BST Investigating - We are currently investigating an issue causing slow response times and 503 errors across websites and admin

Intermittent slow response times and 503 errors

Aug <var data-var='date'> 1</var>, <var data-var='time'>22:53</var> BST Resolved - All errors have now been resolved and orders are now exporting successfully. If you experience any errors exporting orders to either Click & Drop or Shipstation please contact the support team at hi@shopwired.co.uk Jul <var data-var='date'>31</var>, <var data-var='time'>21:56</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>17:33</var> BST Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>17:33</var> BST Identified - Unfortunately the issue concerning the export of orders to Royal Mail Click & Drop is persistent for some users. We have identified the source of the issue and are implementing a fix. Jul <var data-var='date'>30</var>, <var data-var='time'>21:45</var> BST Monitoring - Order exporting has now returned to normal and we are monitoring the apps closely. Orders that failed to export during the incident will be exported automatically, we will confirm once this process is complete. Jul <var data-var='date'>30</var>, <var data-var='time'>15:00</var> BST Investigating - We are currently investigating an ongoing incident affecting the export of orders to Royal Mail Click & Drop and Shipstation connected to an issue with our hosts, Heroku, described at https://status.heroku.com/incidents/2678

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Is ShopWired down?

ShopWired status is UP

Lastest published events

Connectivity issues

Connectivity issues (US)

Urgent security updates

ShopWired Services, Components and Regions

Recent ShopWired events

Connectivity issues

Connectivity issues (US)

Urgent security updates

Platform connectivity

Theme Editor Issues

Cloudflare Global Network Issues

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