Jun <var data-var='date'>23</var>, <var data-var='time'>14:01</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>23:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Please purge your browsers' cache if you still can't access Shoppy properly. Jun <var data-var='date'>22</var>, <var data-var='time'>23:17</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>23:17</var> CEST Investigating - While transitioning to Shoppy v2 we are experiencing issues loading the dashboard and accessing our API.

API / Dashboard issues

Jun <var data-var='date'>17</var>, <var data-var='time'>23:21</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>22:54</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>22:01</var> CEST Identified - Our Ethereum fullnode is experiencing packet loss. We have raised a ticket with our service provider and are awaiting a fix. Jun <var data-var='date'>17</var>, <var data-var='time'>21:53</var> CEST Investigating - We are currently investigating an issue in processing ETH orders.

Ethereum order processing

Jun <var data-var='date'> 1</var>, <var data-var='time'>02:36</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>31</var>, <var data-var='time'>23:24</var> CEST Investigating - We are currently investigating an issue with our emails not arriving in time.

Email backlog

May <var data-var='date'>11</var>, <var data-var='time'>03:06</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>03:00</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>02:40</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>01:49</var> CEST Investigating - We are currently investigating an issue with our API having a degraded performance.

Loading issues

May <var data-var='date'>11</var>, <var data-var='time'>01:46</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>16:33</var> CEST Identified - Due to the large transaction amount on the Bitcoin network transactions made from Shoppy to your wallet may take longer to confirm.

Slow Bitcoin confirmations

Apr <var data-var='date'>21</var>, <var data-var='time'>01:05</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>00:39</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Apr <var data-var='date'>16</var>, <var data-var='time'>13:08</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:03</var> CEST Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>16</var>, <var data-var='time'>13:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>12:54</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>12:30</var> CEST Update - We will perform a full reboot of the platform. Apr <var data-var='date'>16</var>, <var data-var='time'>12:29</var> CEST Investigating - We are currently investigating an issue with Shoppy not loading properly.

Stability decreased

Apr <var data-var='date'> 8</var>, <var data-var='time'>19:22</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:04</var> CEST Update - We are continuing to process old orders. New orders are not effected and will be delivered without delay as usual. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:24</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> CEST Investigating - Our data processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.

Order Processing Delay

Mar <var data-var='date'>31</var>, <var data-var='time'>12:31</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>12:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>12:12</var> CEST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>31</var>, <var data-var='time'>11:27</var> CEST Investigating - We are currently investigating an issue with API responses being high.

API stability decreased

Mar <var data-var='date'>31</var>, <var data-var='time'>03:35</var> CEST Resolved - This incident has been resolved. All orders have been reprocessed and are delivered. Mar <var data-var='date'>31</var>, <var data-var='time'>03:13</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>00:38</var> CEST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>31</var>, <var data-var='time'>00:35</var> CEST Investigating - We are currently seeing a bug in processing orders. No further action is required, all orders will be reprocessed.

Orders not processing properly

Mar <var data-var='date'>26</var>, <var data-var='time'>11:04</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>11:03</var> CET Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>26</var>, <var data-var='time'>11:01</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>11:00</var> CET Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>26</var>, <var data-var='time'>10:56</var> CET Scheduled - Shoppy will perform a database restart on 11:00 CET. The site will be temporarily unavailable.

Datbase restart

Dec <var data-var='date'> 6</var>, <var data-var='time'>01:38</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>01:34</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 6</var>, <var data-var='time'>01:26</var> CET Investigating - We are currently investigating this issue.

Database issue

Nov <var data-var='date'>30</var>, <var data-var='time'>02:52</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>01:37</var> CET Update - We are continuing to monitor the situation. The workload is currently about 10k orders left to process and is steadily decreasing. Nov <var data-var='date'>30</var>, <var data-var='time'>01:34</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>30</var>, <var data-var='time'>01:31</var> CET Investigating - We are currently having a high load on processing orders.

Processing delay

Nov <var data-var='date'>16</var>, <var data-var='time'>02:05</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>02:02</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>15:05</var> CET Scheduled - We will be undergoing scheduled maintenance during this time and restart our database cluster. The expected downtime will be 5 minutes. The API endpoint may be unresponsible during this time.

Database cluster restart

Nov <var data-var='date'>15</var>, <var data-var='time'>16:49</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>15</var>, <var data-var='time'>16:44</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>15</var>, <var data-var='time'>16:37</var> CET Update - An on-site technician has been sent to investigate the impacting server. Nov <var data-var='date'>15</var>, <var data-var='time'>16:34</var> CET Investigating - We are currently investigating an issue with our S3 storage system. Attachment downloads and uploads might fail.

S3 Storage

Nov <var data-var='date'>14</var>, <var data-var='time'>23:01</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>21:49</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>14</var>, <var data-var='time'>21:45</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>14</var>, <var data-var='time'>21:38</var> CET Investigating - We are currently investigating an issue with API responses time being slow.

Shoppy API response times slow

Nov <var data-var='date'>13</var>, <var data-var='time'>01:44</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>01:06</var> CET Update - The backlog of unprocessed orders is being reduced. We are continuing to monitor for further issues. Nov <var data-var='date'>13</var>, <var data-var='time'>00:40</var> CET Update - New orders are now being processed properly again. We are now working on a fix to reprocess and redeliver old orders. Nov <var data-var='date'>12</var>, <var data-var='time'>23:23</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>12</var>, <var data-var='time'>22:41</var> CET Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>12</var>, <var data-var='time'>21:13</var> CET Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>12</var>, <var data-var='time'>21:00</var> CET Update - The platform has been successfully restarted. Nov <var data-var='date'>12</var>, <var data-var='time'>20:31</var> CET Update - We are performing a full restart of the platform. Nov <var data-var='date'>12</var>, <var data-var='time'>20:19</var> CET Identified - We have identified an issue related to orders not being completed while being paid out to the seller, the issue has been identified and we are working on resolving this issue at the moment

Orders not being completed

Oct <var data-var='date'>23</var>, <var data-var='time'>23:15</var> CEST Resolved - A fix has been implemented. Please clear your browser and DNS cache if you still see any notices. Oct <var data-var='date'>23</var>, <var data-var='time'>23:14</var> CEST Identified - The issue has been identified. Oct <var data-var='date'>23</var>, <var data-var='time'>23:01</var> CEST Investigating - We are aware that Cloudflare has flagged our site wrongfully as phishing site and are awaiting on a reply from them.

Phishing warning

Oct <var data-var='date'>21</var>, <var data-var='time'>12:56</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>12:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>21</var>, <var data-var='time'>12:20</var> CEST Investigating - We are currently investigating an issue that affects the sites stability.

Site stability

Sep <var data-var='date'>30</var>, <var data-var='time'>13:45</var> CEST Resolved - This incident has been resolved. Please purge your browsers cache if you see no changes and the bug remains present for you. Sep <var data-var='date'>30</var>, <var data-var='time'>13:37</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>13:35</var> CEST Investigating - We are currently investigating an issue where sites in the Dashboard are not rendering correctly.

Dashboard not rendering properly

Sep <var data-var='date'> 8</var>, <var data-var='time'>22:43</var> CEST Resolved - This incident has been resolved. We are monitoring closely. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:17</var> CEST Investigating - We are currently experiencing issues processing Ethereum payments.

Ethereum issues

Mar <var data-var='date'>30</var>, <var data-var='time'>23:52</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>23:37</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>23:34</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>23:13</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>23:13</var> CET Investigating - We are currently experiencing issues with connecting to our Bitcoin node and are investigating.

Bitcoin connectivity issue

Dec <var data-var='date'>28</var>, <var data-var='time'>13:07</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>28</var>, <var data-var='time'>12:49</var> CET Identified - We are currently experiencing an issue with the connectivity to the Ethereum network. Orders may confirm slower.

Is Shoppy down?

Shoppy status is UP

Lastest published events

API / Dashboard issues

Ethereum order processing

Email backlog

Shoppy Services, Components and Regions

Recent Shoppy events

API / Dashboard issues

Ethereum order processing

Email backlog

Loading issues

Slow Bitcoin confirmations

Database maintenance