Feb <var data-var='date'>26</var>, <var data-var='time'>12:38</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>08:06</var> CET Monitoring - A fix has been implemented and we are monitoring the results.

Integration slow

Feb <var data-var='date'>25</var>, <var data-var='time'>10:17</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>09:01</var> CET Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>25</var>, <var data-var='time'>09:01</var> CET Monitoring - A fix has been implemented and we are monitoring the results.

Jan <var data-var='date'>29</var>, <var data-var='time'>16:50</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>13:43</var> CET Monitoring - A fix has been implemented and we are monitoring the results.

Jan <var data-var='date'>27</var>, <var data-var='time'>15:54</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>10:44</var> CET Monitoring - A fix has been implemented and we are monitoring the results.

Jan <var data-var='date'>20</var>, <var data-var='time'>13:51</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>13:51</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>16</var>, <var data-var='time'>13:42</var> CET Monitoring - There has been a build up of integration messages in the integration queue, will take some time to process.

Oct <var data-var='date'> 3</var>, <var data-var='time'>14:36</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> CEST Update - We are continuing to investigate this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:07</var> CEST Investigating - We are currently investigating this issue. Expect next update 10am CEST October 3:rd 2025.

Integration degraded

Aug <var data-var='date'>14</var>, <var data-var='time'>13:48</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>12:00</var> CEST Investigating - We are currently investigating this issue.

Shoppa cloud issues

Jun <var data-var='date'>15</var>, <var data-var='time'>19:42</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>16:36</var> CEST Identified - There is a service disruption in the database layer. Resolution is expected within 2 hours.

DB incident

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:09</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>12:50</var> CEST Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>13</var>, <var data-var='time'>14:58</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Nov <var data-var='date'> 3</var>, <var data-var='time'>17:30</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> CET Monitoring - We have identified the problem and are monitoring the situation Nov <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> CET Investigating - We are currently investigating this issue.

Trouble logging in to shoppa

Oct <var data-var='date'> 3</var>, <var data-var='time'>09:25</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>09:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.

Degraded Services

Sep <var data-var='date'> 7</var>, <var data-var='time'>13:08</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:11</var> CEST Identified - We are experiencing issues with our shoppa.com website. The Shoppa services and integration endpoints are unaffected.

Shoppa Website down

Jun <var data-var='date'>15</var>, <var data-var='time'>16:08</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>14:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>15</var>, <var data-var='time'>13:46</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>15</var>, <var data-var='time'>12:48</var> CEST Investigating - We have received reports that the Shoppa services are slower than usual and are investigating.

Slow Response Times

May <var data-var='date'>17</var>, <var data-var='time'>17:56</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>17:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> CEST Scheduled - We will be bringing down the Mediablob service for some brief maintenance. This will affect the following components: * Integration: Your messages will still be received, but there will be a delay in processing for the duration of the maintenance window. * Shoppa: Your Shoppa client will work in a limited capacity during the maintenance window.

Scheduled Maintenance

Mar <var data-var='date'> 1</var>, <var data-var='time'>18:44</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>17:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>09:30</var> CET Scheduled - Vi kommer att utföra underhåll på vårt tjänstelager för att förbättra funktionaliteten i Shoppas tjänster. För att kunna utföra detta underhåll kommer vi behöva stänga ner Shoppas centrala tjänster under perioden. Under servicefönstret kommer Shoppa klienter att köra i Offline-läge där det är möjligt, och ni kommer endast ha tillgång till tidigare synkroniserat material. Integrationstjänsten kommer ej vara tillgänglig under servicefönstret. We will be performing maintenance on our service layer in order to improve functionality in our services. In order to carry out this maintenance, we will have to close down our central services during the maintenance window. During the service window, Shoppa clients will run in Offline-mode where applicable, and you will only be able to access previously synchronized materials. Shoppas integration services will be unavailable for the duration of the service window.

Feb <var data-var='date'> 8</var>, <var data-var='time'>12:43</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:05</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 8</var>, <var data-var='time'>09:33</var> CET Identified - We're currently seeing reduced performance in our services. We've identified the issue and are working on getting things back to normal.

Slow services

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>14:32</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:20</var> CET Investigating - Our services seems to be running slow.

Services are running slow

Jan <var data-var='date'>25</var>, <var data-var='time'>14:31</var> CET Resolved - Everything seems to be working fine now. Jan <var data-var='date'>25</var>, <var data-var='time'>10:47</var> CET Monitoring - We are seeing signs of recovery, we will keep on monitoring the situation. Jan <var data-var='date'>25</var>, <var data-var='time'>09:54</var> CET Identified - Our cloud service provider is having operational disturbances Jan <var data-var='date'>25</var>, <var data-var='time'>09:23</var> CET Monitoring - Services seems be back to normal. Jan <var data-var='date'>25</var>, <var data-var='time'>08:29</var> CET Investigating - Our services seems to be running slow.

Nov <var data-var='date'>23</var>, <var data-var='time'>20:35</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>23</var>, <var data-var='time'>15:59</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>23</var>, <var data-var='time'>15:47</var> CET Investigating - We are currently investigating this issue.

Nov <var data-var='date'>21</var>, <var data-var='time'>17:16</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>11:03</var> CET Investigating - We are currently investigating this issue.

Slow integration

Oct <var data-var='date'> 6</var>, <var data-var='time'>21:02</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:49</var> CEST Monitoring - Our DNS provider is currently experiencing a DDoS. Service has been restored and we are monitoring for any further issues.

DNS Issues

Aug <var data-var='date'>26</var>, <var data-var='time'>10:43</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>09:16</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>09:08</var> CEST Identified - We are currently investigating the issue. More information will be provided as soon as possible.

Shoppa sync issues 2022-08-26

Aug <var data-var='date'>17</var>, <var data-var='time'>21:55</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> CEST Scheduled - Vi kommer att utföra underhåll på våra centrala databaser för att förbättra funktionaliteten i Shoppas tjänster. För att kunna utföra detta underhåll kommer vi behöva stänga ner Shoppas centrala tjänster under perioden. Under servicefönstret kommer Shoppa klienter att köra i Offline-läge där det är möjligt, och ni kommer endast ha tillgång till tidigare synkroniserat material. Integrationstjänsten kommer ej vara tillgänglig under servicefönstret. We will be performing maintenance on our central databases in order to improve functionality in our services. In order to carry out this maintenance, we will have to close down our central services during the maintenance window. During the service window, Shoppa clients will run in Offline-mode where applicable, and you will only be able to access previously synchronized materials. Shoppas integration services will be unavailable for the duration of the service window.

Scheduled Maintenance 2022-08-17 - 17:00 - 22:00 (CEST)

Jul <var data-var='date'>25</var>, <var data-var='time'>16:19</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>14:14</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>25</var>, <var data-var='time'>12:40</var> CEST Identified - The issue has been identified and a fix is being implemented.

Shoppa Sync Issues

Jun <var data-var='date'>17</var>, <var data-var='time'>15:23</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:56</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>13:52</var> CEST Identified - The issue has been identified and a fix is being implemented.

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