Jan <var data-var='date'>29</var>, <var data-var='time'>10:05</var> UTC Resolved - The Shogun editor should be loading correctly now. If you continue to encounter issues, please reach out to our aupport team at support@getshogun.com. Thanks. Jan <var data-var='date'>28</var>, <var data-var='time'>21:58</var> UTC Investigating - We've become aware that in some instances the Shogun editor is either loading slowly, or failing to load entirely. We're investigating this and will provide an update when we know more.

Slow loading of the Shogun Page Builder Editor

Dec <var data-var='date'>16</var>, <var data-var='time'>03:56</var> UTC Resolved - The third-party provider has implemented the fix, and image uploading functionality is working now. If you have any issues, please contact support@getshogun.com Dec <var data-var='date'>15</var>, <var data-var='time'>22:04</var> UTC Monitoring - The third party provider have implemented a fix and image uploading functionality should come back online shortly. We are continuing to monitor the situation. If you have any issues, please contact support@getshogun.com Dec <var data-var='date'>15</var>, <var data-var='time'>18:53</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>18:53</var> UTC Investigating - Due to an outage with one of our third party components, users may experience difficulty uploading new images. The upload may fail, or it may look like your editor freezes during the upload process. We are monitoring this incident and will provide an update when it is resolved. In the meantime, we advise affected users to avoid uploading new images until this issue is resolved. Published pages are unaffected.

Difficulty uploading new images

Oct <var data-var='date'>21</var>, <var data-var='time'>10:15</var> UTC Resolved - Upstream services are no longer reporting issues Oct <var data-var='date'>20</var>, <var data-var='time'>13:57</var> UTC Monitoring - Upstream issues with Amazon Web Services are affecting the reliability of core infrastructure (Heroku). The situation is improving; however, users may experience errors when performing some actions until this incident is fully resolved

Intermittent Errors

Jul <var data-var='date'>17</var>, <var data-var='time'>07:15</var> UTC Resolved - This incident has been resolved, and if you continue to encounter issues please reach out to our support team at support@getshogun.com. Jul <var data-var='date'>16</var>, <var data-var='time'>21:03</var> UTC Monitoring - We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at support@getshogun.com Jul <var data-var='date'>16</var>, <var data-var='time'>19:10</var> UTC Investigating - We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers. Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.

Some users unable to Import or Publish pages

Jun <var data-var='date'>14</var>, <var data-var='time'>13:20</var> UTC Resolved - The incident has been resolved, and all Shogun users should be able to access the dashboard. If you are still experiencing difficulties while accessing your Shogun account, please contact support@getshogun.com Jun <var data-var='date'>14</var>, <var data-var='time'>12:42</var> UTC Monitoring - The Shogun dashboard should be accessible now. If you are still encountering issues, please reach out to our support at support@getshogun.com. We are monitoring the issue. Jun <var data-var='date'>14</var>, <var data-var='time'>12:08</var> UTC Investigating - We are currently experiencing an outage as users are unable to access the Shogun dashboard. We are investigating the issue, and we will keep you updated here as we know more.

Users unable to access Shogun Dashboard

Jan <var data-var='date'>29</var>, <var data-var='time'>21:23</var> UTC Resolved - This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact support@getshogun.com Jan <var data-var='date'>29</var>, <var data-var='time'>19:33</var> UTC Update - BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more. Jan <var data-var='date'>29</var>, <var data-var='time'>14:48</var> UTC Identified - Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved. We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com

BigCommerce Merchants Experiencing Publishing Issues

Jan <var data-var='date'>27</var>, <var data-var='time'>17:04</var> UTC Resolved - The image handler has recovered and images are now loading correctly. Note that you may need to either open the page in Incognito/Private mode, or clear your cache to have the images load correctly, though images will also re-propagate over the next several hours. If you experience consistent image loading issues please contact support@getshogun.com Jan <var data-var='date'>27</var>, <var data-var='time'>16:49</var> UTC Monitoring - Our third party image handler appears to have recovered, and images are now loading correctly. Please refresh any affected pages and check to see if the images are loading correctly - if any issues persist, please contact support@getshogun.com Jan <var data-var='date'>27</var>, <var data-var='time'>15:44</var> UTC Investigating - We are currently experiencing an outage on image rendering on live sites and the Shogun Editor due to a third party vendor. We will keep you updated here as we know more.

Images failing to load on some Shogun pages

Nov <var data-var='date'>26</var>, <var data-var='time'>15:29</var> UTC Resolved - We are investigating reports that new images being uploaded to Shogun within the last half hour are failed to upload, resulting in a "broken image" icon on the live page. The issue is now resolved and new images can be uploaded without issues. Only images uploaded during this period were affected - existing images were unaffected. If you experience any issues uploading images, please reach out to support@getshogun.com

New image uploads failing

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> UTC Resolved - A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again. Please reach out to us at support@getshogun.com should you continue to experience issues related to this. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:53</var> UTC Identified - The team has identified an issue affecting session switching for clients on BigCommerce. We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in

Access Issues for BigCommerce users

Sep <var data-var='date'>25</var>, <var data-var='time'>19:38</var> UTC Resolved - No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center. Sep <var data-var='date'>25</var>, <var data-var='time'>18:25</var> UTC Monitoring - We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center. Sep <var data-var='date'>25</var>, <var data-var='time'>18:07</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>18:06</var> UTC Identified - The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.

Shogun App experiencing slow load times and/or failure to load

Aug <var data-var='date'>29</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>20:47</var> UTC Scheduled - We will be performing routine server maintenance during the above date and time. No downtime is expected, and all services should remain fully operational throughout the maintenance window. Thank you for your understanding and continued support. If you have any questions or experience any issues, please don't hesitate to reach out to our support team.

Scheduled Maintenance August 29th 2024

Aug <var data-var='date'>23</var>, <var data-var='time'>16:25</var> UTC Resolved - Shopify has set their incident to 'resolved' now, so we anticipate no more issues arising. Aug <var data-var='date'>23</var>, <var data-var='time'>15:49</var> UTC Update - Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>15:40</var> UTC Investigating - Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

Various Liquid Errors appearing at the top of page for merchants on Shopify

Aug <var data-var='date'>19</var>, <var data-var='time'>17:30</var> UTC Resolved - As planned, we have moved our Big Commerce API calls to a new endpoint. Merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. Note that merchants will need to republish affected pages for the change to take effect. If accessing your store via a VPN, please contact Support for the new URLs to add to your allowlist. Aug <var data-var='date'>14</var>, <var data-var='time'>19:05</var> UTC Update - Shogun Engineering will be switching API calls for Big Commerce merchants away from getshogun.com to a new domain on Monday, August 19th. We will be continuing to test the impact of this change before we do so. After this change has been made, merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. This change will require a republish of merchant's pages so we will follow up here when the switch has been made. Aug <var data-var='date'>13</var>, <var data-var='time'>18:13</var> UTC Identified - Up until Monday, August 12th, 2024, Shogun utilized the getshogun.com domain for serving the following functionality’s for merchant’s pages: 1) Stylesheets 2) Scripts 3) Analytics 4) Rendering Product Elements (Big Commerce customers only) Due to a policy change effecting only customers who are using Strict Mode in their browsers, some Shogun-created pages previously displayed incorrectly under those conditions. To resolve this we have moved #1 - #3 to different Shogun owned domains. If an affected page is republished in Shogun, styling and analytics tracking is restored and the issue is resolved. Please note that browser cache does need to clear so it may take a few hours up to a day to see the changes. We're aware of the issue related to #4 that is currently being worked on by the Shogun Engineering team, and we will provide an update here once it has been released.

Certain Shogun-created pages display incorrect formatting when viewed in Strict Mode

Mar <var data-var='date'>14</var>, <var data-var='time'>14:28</var> UTC Resolved - A fix has been implemented, and publish actions should be going through now. Mar <var data-var='date'>14</var>, <var data-var='time'>14:09</var> UTC Identified - We are aware that attempts to publish pages in the Shogun editor are not completing. We have identified the issue and are working on getting it resolved.

Shogun pages not Publishing

Nov <var data-var='date'>13</var>, <var data-var='time'>23:24</var> UTC Resolved - Shopify has implemented a fix stating storefronts are working normally again. If you experience any further issues, please contact Shogun support. Nov <var data-var='date'>13</var>, <var data-var='time'>21:01</var> UTC Investigating - Shopify is reporting a storefront outage. This may affect your store's availability on Shogun. They have identified the issue and are working on a solution. Please see the Shopify status page incident here: https://www.shopifystatus.com/incidents. If you require any further assistance while we wait for updates please feel free to reach out to Shogun support. We will update our status page as the third-party outage resolves.

Third party outage affecting storefront availability

Oct <var data-var='date'>12</var>, <var data-var='time'>21:35</var> UTC Resolved - The Technical team have pushed a fix to resolve this issue. If you experience difficulty publishing pages please contact Shogun Support. Oct <var data-var='date'>12</var>, <var data-var='time'>21:25</var> UTC Investigating - We have been receiving reports that some customers are having difficulty publishing pages. Live pages are unaffected - this error only prevents publishing new changes. The technical team are investigating the root cause and investigating solutions.

Issues Publishing Page Builder Pages

Oct <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>26</var>, <var data-var='time'>20:57</var> UTC Scheduled - Page Builder's database will be undergoing scheduled maintenance during this window. The application will not be available during this time period. Select elements on published pages will also be impacted during this window: - Forms will not capture submissions - Images from Instagram will not display - Product Boxes and Category elements on BigCommerce accounts will not display If content has been scheduled to be published during this window, the page will be published once the maintenance is complete. Our team will work to keep the maintenance period as brief as possible. If you have any questions, please reach out to our Support team at support@getshogun.com.

[Page Builder] Scheduled Database Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>24</var>, <var data-var='time'>21:54</var> UTC Monitoring - A fix has been implemented as we are not observing any newly reported issues. Users should now be able to use the Shogun Page Builder without issue. If you experience any of the described issues, please contact Shogun Support. Aug <var data-var='date'>24</var>, <var data-var='time'>20:52</var> UTC Update - We have received reports that this is an overall performance degradation, and users may experience slow responses or timeouts when trying to save or publish pages, as well as load them. General intermittent errors are likely. The team are investigating the cause and we will update this incident as we learn more. Live pages are unaffected - this only affects the Page Builder editor. Aug <var data-var='date'>24</var>, <var data-var='time'>20:20</var> UTC Investigating - We are investigating reports that the Pages list in the Shogun Frontend editor's Dashboard view is not loading for some users, instead being stuck on the blurred-out page list. The team are investigating causes and we will continue to update as we know more. Live pages are unaffected - this only affects the UI in the Page Builder editor.

Page lists not loading in Page Builder Dashboard

Aug <var data-var='date'>24</var>, <var data-var='time'>18:27</var> UTC Resolved - The Technical team have deployed a fix and all affected users should now be able to access pages. If you encounter a loading screen that does not resolve after several minutes, please contact Shogun Support. Aug <var data-var='date'>24</var>, <var data-var='time'>17:29</var> UTC Investigating - BigCommerce users may find themselves unable to load pages in Shogun Page Builder - upon attempting to open a page in the editor, users may find themselves stuck on a loading screen that never resolves. The Technical team are investigating causes and we are working to get it back to normal ASAP. Live pages are unaffected - this only affects editor functionality.

BigCommerce users unable to load pages in Shogun Page Builder

Aug <var data-var='date'>18</var>, <var data-var='time'>00:44</var> UTC Completed - Maintenance has been completed. If you do experience any issues or if you have any questions, please reach out to our Frontend Support team: https://frontend-support.getshogun.com/. Aug <var data-var='date'>17</var>, <var data-var='time'>23:39</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>23:37</var> UTC Scheduled - We are performing maintenance on the Shogun Frontend database. Shogun Frontend may be unavailable for the next 30 minutes. Live sites are unaffected, and we will update this incident once maintenance is complete. Shogun Page Builder is unaffected by this maintenance. If you have any questions, please reach out to our Frontend Support team: https://frontend-support.getshogun.com/

[Shogun Frontend] Database Maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>21:04</var> UTC Resolved - The team have been monitoring Shogun Frontend builds and no recent failed builds have been observed. If you experience a failed build please contact Shogun Support and we'll be happy to investigate. Shogun Page Builder is unaffected by this update. Aug <var data-var='date'>17</var>, <var data-var='time'>17:39</var> UTC Update - Maintenance has completed - Shogun Frontend is back up and users can build sites. We are continuing to monitor for failed builds - please contact Support if you experience failed builds or cannot access Shogun Frontend. Shogun Page Builder is unaffected by this maintenance. Aug <var data-var='date'>17</var>, <var data-var='time'>17:09</var> UTC Update - We are performing maintenance on our database to address issues with creating new builds. Shogun Frontend may be unavailable for the next 30 minutes. Live sites are unaffected, and we will update this incident once maintenance is complete. Shogun Page Builder is unaffected by this maintenance. Aug <var data-var='date'>17</var>, <var data-var='time'>15:53</var> UTC Monitoring - Shogun Frontend Builds are no longer failing. We will continue to monitor the situation, but if you experience any failed builds please contact Shogun Support. Shogun Page Builder is not affected by this incident. Aug <var data-var='date'>17</var>, <var data-var='time'>15:24</var> UTC Investigating - Builds on Shogun Frontend are taking longer than expected to complete, and in some cases may fail to build. We are investigating the root cause. If you experience a failed build, please notify Shogun Support. Shogun Page Builder is unaffected by this outage.

Slow builds in Shogun Frontend

Aug <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>20:50</var> UTC Scheduled - Shogun Frontend will be undergoing scheduled maintenance during this window. The Frontend application will not be available during this time period. This will not affect your live store. If you have any questions, please reach out to our Frontend Support team: https://frontend-support.getshogun.com/

[Shogun Frontend] Scheduled Database Maintenance

Jul <var data-var='date'>28</var>, <var data-var='time'>17:37</var> UTC Resolved - No new incidents have been reported and the third party component is fully online. If you experience any failed builds, please contact Shogun Support! Jul <var data-var='date'>28</var>, <var data-var='time'>15:43</var> UTC Monitoring - Builds on Shogun Frontend appear to be completing successfully now. The team will continue to monitor the situation, but all users should be clear to generate new builds. Jul <var data-var='date'>28</var>, <var data-var='time'>15:24</var> UTC Investigating - We are aware of an issue that is causing new builds to fail in the Shogun Frontend Application only. Live pages on Shogun Frontend and the Page Builder editor are unaffected, but new Frontend site builds are unable to be generated. The team are investigating the cause and working on a solution, but in the meantime please hold off on generating new builds.

Shogun Frontend Builds Failing

Jul <var data-var='date'>26</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>15:24</var> UTC Update - This incident is resolved, and the editor should be accessible to all users. Jul <var data-var='date'>26</var>, <var data-var='time'>15:17</var> UTC Investigating - We are aware users are receiving a 'woops' message on accessing the editor and we are investigating.

Loading the Editor resulting in a 'woops'

Jun <var data-var='date'>19</var>, <var data-var='time'>06:54</var> UTC Resolved - The issue has been resolved and the services are working as expected. If you notice any issues, please reach out to our support - https://getshogun.com/contact Jun <var data-var='date'>19</var>, <var data-var='time'>05:18</var> UTC Update - We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact Jun <var data-var='date'>19</var>, <var data-var='time'>05:17</var> UTC Monitoring - We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact Jun <var data-var='date'>19</var>, <var data-var='time'>02:46</var> UTC Investigating - We are currently investigating and will update this page as we learn more.

Is Shogun down?

Shogun status is UP

Lastest published events

Slow loading of the Shogun Page Builder Editor

Difficulty uploading new images

Intermittent Errors

Shogun Services, Components and Regions

Recent Shogun events

Slow loading of the Shogun Page Builder Editor

Difficulty uploading new images

Intermittent Errors

Some users unable to Import or Publish pages

Users unable to access Shogun Dashboard

BigCommerce Merchants Experiencing Publishing Issues