Sep <var data-var='date'>30</var>, <var data-var='time'>17:16</var> CDT Monitoring - To comply with USPS standards and avoid label errors or future USPS <a href="https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm" target="_blank" rel="noopener noreferrer">non-compliance fees</a>, please be sure to enter all package dimensions (L x W x H) when creating your label.

USPS Dimension Requirements

Sep <var data-var='date'>23</var>, <var data-var='time'>11:04</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>10:41</var> CDT Investigating - ShipWorks Engineers are aware of the technical issues impacting Shopify Downloads. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

"Missing OrderNumber" Error on Shopify Downloads

Jul <var data-var='date'>14</var>, <var data-var='time'>14:17</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>13:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>09:04</var> CDT Investigating - ShipWorks Engineers are aware of the technical issues impacting USPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

USPS Label Creation Error

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:26</var> CDT Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. <a href="https://www.shipstation.com/blog/eu-de-minimis-shipping-changes-what-to-know/">Learn more here</a>. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details <a href="https://www.goglobalpost.com/service-updates/">here</a>. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/support-dashboard.page#iw_comp1603338933882">here</a>.

EU De Minimis Removal Disruptions

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> CST Investigating - Dimensional weight (International) – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

UPS Updates for US & CA Shipments

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:58</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> CST Investigating - An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, <a href="https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee">see details here.</a>

UPS Aircraft Accident Impacts

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:58</var> CST Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>08:08</var> CDT Monitoring - Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2025-11-21-an-update-on-negotiations">Learn more.</a> USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. <a href="https://about.usps.com/newsroom/service-alerts/international/canada-post-is-on-strike.htm">Learn more.</a>

Canadian Disruption Updates

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:57</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:20</var> CST Monitoring - The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025<a href="https://www.ups.com/grit/asm?loc=en_US"> Learn more.</a>

UPS Potential High Volume

Nov <var data-var='date'>20</var>, <var data-var='time'>08:59</var> CST Resolved - Thank you for your patience while our teams worked to resolve our support issues. Nov <var data-var='date'>19</var>, <var data-var='time'>08:40</var> CST Investigating - ShipWorks Support is aware of the technical issues impacting our support phone lines. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!

Support Service Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>14:39</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:48</var> CST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:47</var> CST Identified - ShipWorks is aware of the technical issues impacting CloudFlare services. This may have a residual impact on some ShipWorks services. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, <a href="https://www.cloudflarestatus.com/">Visit the Cloudflare Status Page</a>

Service Performance Degradation

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:23</var> CST Investigating - ShipWorks is aware of the technical issues impacting user's ability to insure shipments with Insureship. We are in contact with Insureship and we are actively monitoring the status of these issues. We will provide updates as they become available. Thank you for your patience!

Insureship Errors

Oct <var data-var='date'>20</var>, <var data-var='time'>17:13</var> CDT Resolved - Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made. Oct <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CDT Identified - ShipWorks is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: <a href="https://health.aws.amazon.com/health/status?path=service-history">AWS Status Page </a>.

ShipWorks Service Disruption

Oct <var data-var='date'> 7</var>, <var data-var='time'>07:58</var> CDT Resolved - Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Oct <var data-var='date'> 6</var>, <var data-var='time'>15:35</var> CDT Update - ShipWorks Support is aware of the technical issues impacting our support services. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience! Oct <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> CDT Investigating - ShipWorks Support is aware of the technical issues impacting our support services. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!

Sep <var data-var='date'>26</var>, <var data-var='time'>08:06</var> CDT Resolved - Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made. *****MUST CHOOSE COMPONENT TO RESOLVE THEN DELETE THIS LINE!!***** Jun <var data-var='date'>30</var>, <var data-var='time'>16:40</var> CDT Monitoring - CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner. Learn more: <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page">www.canadapost-postescanada.ca</a> U.S. Carrier Update Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound. May <var data-var='date'>23</var>, <var data-var='time'>11:52</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>15:35</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>16</var>, <var data-var='time'>10:59</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>15</var>, <var data-var='time'>17:48</var> CDT Investigating - Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages. Learn more: <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page">www.canadapost-postescanada.ca</a> U.S. Carrier Update Effective Friday, May 23, 2025, GlobalPost Economy International and Standard International services to Canada are back to normal operations and available. Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.

Aug <var data-var='date'>25</var>, <var data-var='time'>16:41</var> CDT Resolved - Thank you for your patience while we monitored our partner integration. Jun <var data-var='date'>30</var>, <var data-var='time'>16:34</var> CDT Update - Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations. Jun <var data-var='date'>16</var>, <var data-var='time'>18:49</var> CDT Update - DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T. As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice. More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html Jun <var data-var='date'> 9</var>, <var data-var='time'>17:48</var> CDT Monitoring - DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.

DHL Express Canada Updates

Aug <var data-var='date'>21</var>, <var data-var='time'>15:22</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>13:49</var> CDT Investigating - ShipWorks is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Shopify Store Error

Aug <var data-var='date'>14</var>, <var data-var='time'>12:47</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>09:56</var> CDT Monitoring - ShipWorks is aware of the technical issues impacting UPS rate. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

UPS Rates

Aug <var data-var='date'> 8</var>, <var data-var='time'>15:18</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. If you are still impacted by this issue, please don't hesitate to reach out to us and we can investigate your case further. Aug <var data-var='date'> 8</var>, <var data-var='time'>11:13</var> CDT Identified - ShipWorks Engineers are aware of the technical issues impacting some merchants using Shopify Marketplaces. Merchants are reporting seeing an "Invalid sales_order_id." error in the software when sending shipment notifications for Shopify orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Shopify Shipment Notification error

Jul <var data-var='date'> 7</var>, <var data-var='time'>13:51</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> CDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:14</var> CDT Investigating - ShipWorks Engineers are aware of the technical issues impacting some customers' ability to create SCAN Forms for USPS shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

ShipWorks Incident: USPS SCAN Form Login Error

May <var data-var='date'> 1</var>, <var data-var='time'>09:19</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CDT Monitoring - Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ShipWorks insurance starting at $0.99 per $100 of insured value. For more info, please visit <a href="https://support.shipworks.com/hc/en-us/articles/4407065438235-ShipWorks-Insurance">Our ShipWorks Insurance Guide</a>.

UPS SurePost & Ground Saver Changes

Feb <var data-var='date'>20</var>, <var data-var='time'>19:11</var> CST Resolved - Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please upgrade your ShipWorks Platforms to version 12.3.1.15652 to reflect the changes made. Feb <var data-var='date'>20</var>, <var data-var='time'>14:47</var> CST Monitoring - A fix has been implemented to resolve the issue preventing merchants from processing FedEx shipments. Please upgrade your ShipWorks application to the latest version by visiting our <a href="https://www.shipworks.com/download-customer/">Download Page</a>. Once upgraded to version 12.3.1.15652, you will no longer experience the error preventing FedEx labels from printing. Feb <var data-var='date'>20</var>, <var data-var='time'>07:43</var> CST Investigating - ShipWorks Engineers are aware of the technical issues impacting some FedEx services. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

FedEx Processing Errors

Jan <var data-var='date'>22</var>, <var data-var='time'>11:05</var> CST Resolved - Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Jan <var data-var='date'>22</var>, <var data-var='time'>08:16</var> CST Investigating - ShipWorks Engineers are aware of the technical issues impacting FedEx shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Carrier Issues

Jan <var data-var='date'>21</var>, <var data-var='time'>21:32</var> CST Resolved - Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made. Jan <var data-var='date'>21</var>, <var data-var='time'>08:45</var> CST Investigating - ShipWorks Engineers are aware of the technical issues impacting the ability to import orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Integration Issues

Jan <var data-var='date'>17</var>, <var data-var='time'>16:37</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>14:21</var> CST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>20</var>, <var data-var='time'>13:23</var> CST Update - Please see below for the latest updates as of December 20, 2024 Dec <var data-var='date'>20</var>, <var data-var='time'>13:22</var> CST Update - Please see below for the latest updates as of December 20, 2024 Dec <var data-var='date'>11</var>, <var data-var='time'>16:28</var> CST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>27</var>, <var data-var='time'>19:30</var> CST Monitoring - Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipWorks account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. GlobalPost: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

USPS suspending shipments to Canada

Jan <var data-var='date'>10</var>, <var data-var='time'>18:37</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:27</var> CST Monitoring - In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts. Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

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Lastest published events

USPS Dimension Requirements

"Missing OrderNumber" Error on Shopify Downloads

USPS Label Creation Error

ShipWorks Services, Components and Regions

Recent ShipWorks events

USPS Dimension Requirements

"Missing OrderNumber" Error on Shopify Downloads

USPS Label Creation Error

EU De Minimis Removal Disruptions

UPS Updates for US & CA Shipments

UPS Aircraft Accident Impacts