Sep <var data-var='date'>30</var>, <var data-var='time'>17:18</var> CDT Monitoring - To comply with USPS standards and avoid label errors or future USPS <a href="https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm" target="_blank" rel="noopener noreferrer">non-compliance fees</a>, please be sure to enter all package dimensions (L x W x H) when creating your label. USPS is introducing a non-compliance fee for missing or inaccurate package dimensions (L x W x H) starting in early 2027. For more info please see <a href="https://help.shipstation.com/hc/en-us/articles/56643473370011-USPS-Noncompliance-Fee">USPS Dimension Compliance</a>

USPS Dimension Requirements

Sep <var data-var='date'>25</var>, <var data-var='time'>07:31</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>07:11</var> CDT Monitoring - Evri made the optimizations on their side, and now we can see the requests are succeeding. Sep <var data-var='date'>25</var>, <var data-var='time'>06:17</var> CDT Identified - The carrier identified the root cause and is implementing the optimization. Sep <var data-var='date'>25</var>, <var data-var='time'>04:52</var> CDT Update - The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri. Sep <var data-var='date'>25</var>, <var data-var='time'>02:57</var> CDT Investigating - Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible. Sep <var data-var='date'>24</var>, <var data-var='time'>02:26</var> CDT Identified - The issue has been identified and a fix is being implemented.

Evri - Unable to create labels

Sep <var data-var='date'>23</var>, <var data-var='time'>11:39</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>15:46</var> CDT Investigating - We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.

Inaccurate Cubic Rates Issue

Sep <var data-var='date'>17</var>, <var data-var='time'>16:04</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>15:06</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>12:08</var> CDT Investigating - We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.

9/17/26 ShipStation Connect degraded performance

Sep <var data-var='date'>14</var>, <var data-var='time'>08:22</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>02:53</var> CDT Investigating - We are currently investigating this issue.

Unable to generate and print Packing Slips & Batch labels

Sep <var data-var='date'>11</var>, <var data-var='time'>10:03</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>06:38</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>03:51</var> CDT Investigating - We are currently investigating this issue.

DPD Local & DX - 'The carrier is currently unavailable, wait and try again.'

Sep <var data-var='date'>10</var>, <var data-var='time'>05:54</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>05:06</var> CDT Investigating - APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.

APC Overnight - "Collection Address Requires Phone Number"

Sep <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>06:34</var> CDT Scheduled - Carrier will be undergoing scheduled maintenance during this time

Sapient Maintenance Activity

Aug <var data-var='date'>28</var>, <var data-var='time'>06:07</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>04:25</var> CDT Investigating - We are currently investigating this issue.

Orders Grid - Unable to load orders

Aug <var data-var='date'>19</var>, <var data-var='time'>12:37</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>09:57</var> CDT Investigating - ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

ShipStation Latency and Login Issues

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:54</var> CDT Resolved - Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> CDT Investigating - ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Canada Post status page here: <a href="https://downdetector.ca/status/canada-post/">Visit the Canada Post Status Page</a>

Carrier Issues

Jul <var data-var='date'>31</var>, <var data-var='time'>15:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>01:29</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT Scheduled - We received the information from the carrier Team Global Express about the maintenance of their API: Dear Valued Customers & Partners, To enhance your experience through upcoming platform upgrades, Team Global Express will be conducting planned system maintenance. This will require a temporary outage of the MyTeamGE Portal and API services. During this window, access to the platform and services will be unavailable. We recommend completing any urgent tasks prior to the start of the maintenance window. Planned Outage Schedule: · Start: 10:00 pm AEST, Friday, 31st July 2026 · End: 4:00 am AEST, Saturday, 1st August 2026 During this window, the following services will be temporarily unavailable: · MyTeamGE Website · MyTeamGE API Services · MyTeamGE Auto Importing Please note that while every effort will be made to restore services within the scheduled window, the completion time may be extended if additional time is required during the upgrade. We appreciate your patience and understanding as we implement these important improvements. Should you have any questions or require assistance, please do not hesitate to contact our support team at etrade@teamglobalexp.com Kind Regards Customer Integration Team Team Global Express

Team Global Express Maintenance

Jul <var data-var='date'>21</var>, <var data-var='time'>16:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>14:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>08:44</var> CDT Scheduled - Royal Mail module performance can decrease during the maintenance window. Message from the provider: We wanted to let you know that we’ll be rolling out new features and system improvements on Tuesday, 21st July 2026. As part of our standard deployment process, updates are designed to be seamless, with no downtime expected for users. Deployment window Start: 21 July 2026 – 20:00 (BST) End: 21 July 2026 – 22:00 (BST) During this time, you may notice brief and minimal increases in response times as the update is applied, but there should be no interruption to your use of the platform.

Royal Mail maintenance

Jul <var data-var='date'>14</var>, <var data-var='time'>13:28</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>12:09</var> CDT Identified - We are aware of an issue with the duplicate package option for multi-package shipments and are working on a fix.

Duplicate package option

Jul <var data-var='date'>13</var>, <var data-var='time'>12:57</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>12:01</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>12</var>, <var data-var='time'>22:47</var> CDT Investigating - ShipStation Engineers are aware of the technical issues impacting Stamps international labels from being created. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Jul <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:14</var> CDT Scheduled - Carrier Evri is planning the maintenance on 12 July. Here is more detailed info from the carrier: Temporary service interruption from 03:00 to 04:00 BST on Sunday 12 July 2026 We would like to inform you of planned IT maintenance that will take place on Sunday 12 July 2026 between 03:00 and 04:00 BST. During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, some services will be temporarily unavailable during the maintenance window. Services affected: Client Self‑Serve Portal Label requests will not be available via the Client Self‑Serve Portal throughout the outage period. APIs Requests submitted via the following APIs may return an error message during the maintenance window: Routing API Global Eco API Print in Store API Enterprise Returns API Evri Hosted Batch File Processing Evri Hosted Batch Files will not be processed during this time. Evri.com Website (Returns and Outbound) Clients and customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed. ParcelShop and Locker Diversions Customers will be unable to create new diversion requests during this time. Existing diversion requests will remain visible. What you need to do During the maintenance window, please do not attempt to: Book outbound shipments via Evri.com Book returns via Evri.com Send Evri Hosted Batch Files Submit requests through the APIs listed above Please note that Client Hosted file processing will not be affected. After the maintenance window All affected services are expected to resume as normal once the maintenance has been completed.

Evri API maintenance

Jun <var data-var='date'>30</var>, <var data-var='time'>14:27</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:40</var> CDT Identified - We are aware of the following error when attempting to load ShipStation and are working on a fix. Request failed with status code 504. Url was /seller/labelproviders

Login issues

Jun <var data-var='date'>25</var>, <var data-var='time'>17:52</var> CDT Resolved - This issue has now been resolved and labels can now be created again when using Australia Post from ShipStation. Jun <var data-var='date'>25</var>, <var data-var='time'>01:47</var> CDT Investigating - We are aware of an issue with creating labels using Australia Post from ShipStation and are actively investigating this. In the interim, we recommend using other ShipStation carriers to continue to ship packages.

Australia Post from ShipStation - Label Creation Issue

Jun <var data-var='date'>11</var>, <var data-var='time'>17:06</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>16:32</var> CDT Investigating - ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Carrier Issues - UPS label creation

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:16</var> CDT Resolved - Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:54</var> CDT Investigating - ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.

ShipStation Login Issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:19</var> CDT Monitoring - ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: <a href="https://www.shopifystatus.com/">Visit the Shopify Status Page</a>

Shopify Marketplace Issues

Jun <var data-var='date'> 1</var>, <var data-var='time'>13:58</var> CDT Resolved - After monitoring the fix regarding ShipStation logins we have not seen any new instances of the issue and are happy to announce this has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:52</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> CDT Investigating - ShipStation is aware of the technical issues impacting logins. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

ShipStation Login Issues

May <var data-var='date'> 9</var>, <var data-var='time'>11:27</var> CDT Resolved - Amazon's AWS performance issue has been resolved and store connectivity functions should be fully operational for ShipStation merchants. May <var data-var='date'> 7</var>, <var data-var='time'>23:03</var> CDT Monitoring - We are currently monitoring an Amazon Web Services (AWS) outage that may be affecting store connectivity for ShipStation merchants. Our team is monitoring the situation closely and will provide updates as new information becomes available.

Amazon Performance Issues

May <var data-var='date'> 6</var>, <var data-var='time'>14:14</var> CDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:13</var> CDT Update - The fix has been fully released. You may need to manually refresh your store in the top right May <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> CDT Update - The fix has been released for most stores. You may need to manually refresh your store in the top right May <var data-var='date'> 6</var>, <var data-var='time'>12:39</var> CDT Monitoring - We are currently releasing a fix for a store import error Invalid object name 'OPENJSON'. affecting for multiple selling channels. ETA: 30 minutes

Store import error: Invalid object name 'OPENJSON'.

Apr <var data-var='date'>21</var>, <var data-var='time'>13:36</var> CDT Resolved - This incident has been resolved Apr <var data-var='date'>21</var>, <var data-var='time'>10:28</var> CDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>20</var>, <var data-var='time'>21:30</var> CDT Identified - ShipStation is aware of latency and address validation issues on our platform. We are actively working to resolve this issue and will provide updates as they become available. Thank you for your patience.

Is ShipStation down?

ShipStation status is UP

Lastest published events

USPS Dimension Requirements

Evri - Unable to create labels

Inaccurate Cubic Rates Issue

ShipStation Services, Components and Regions

Recent ShipStation events

USPS Dimension Requirements

Evri - Unable to create labels

Inaccurate Cubic Rates Issue

9/17/26 ShipStation Connect degraded performance

Unable to generate and print Packing Slips & Batch labels

DPD Local & DX - 'The carrier is currently unavailable, wait and try again.'