Oct <var data-var='date'>11</var>, <var data-var='time'>05:03</var> UTC Investigating - ShipHero is planning system maintenance started on time 05:00 UTC Next Updates 1. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 2 Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

ShipHero Scheduled Maintenance

Oct <var data-var='date'>11</var>, <var data-var='time'>04:49</var> UTC Investigating - ShipHero planning system maintenance is starting soon, 0050 UTC Sunday, (October, 11), during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance. Planned Communication Events 1. Initial communication - Initial email advising customers of planned maintenance (Completed) 2. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 3. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

Oct <var data-var='date'> 2</var>, <var data-var='time'>19:16</var> UTC Resolved - We are closing this status and making a change to mitigate this speed issue from recurring. Oct <var data-var='date'> 2</var>, <var data-var='time'>19:07</var> UTC Monitoring - The speed issue has been resolved, we're monitoring. Oct <var data-var='date'> 2</var>, <var data-var='time'>18:37</var> UTC Investigating - We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.

General slowness

Sep <var data-var='date'>30</var>, <var data-var='time'>22:14</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>20:26</var> UTC Monitoring - ShipHero deployed a fix to restore access.  We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations. Sep <var data-var='date'>30</var>, <var data-var='time'>20:22</var> UTC Update - We believe we are close to resolution and will provide another update shortly. Sep <var data-var='date'>30</var>, <var data-var='time'>19:56</var> UTC Update - Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible. Sep <var data-var='date'>30</var>, <var data-var='time'>19:17</var> UTC Identified - An issue was identified affecting our endpoints and working to restore them. Sep <var data-var='date'>30</var>, <var data-var='time'>19:10</var> UTC Investigating - We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform. Our Team is actively working to restore services.

Intermittent Platform Access Issue

Sep <var data-var='date'>28</var>, <var data-var='time'>22:55</var> UTC Resolved - We have not seen any errors in the last 4 hours so closing this status. Sep <var data-var='date'>28</var>, <var data-var='time'>15:06</var> UTC Identified - USPS is currently experiencing instability with their payment authorization API. Some accounts may sporadically see 401 errors when quoting, printing or manifesting USPS labels. Please do not reconnect your USPS account, as this will fully disconnect the carrier and prevent you from shipping. Your connection is healthy on our side and service will resume automatically once USPS resolves the issue. We're monitoring and will update as soon as we have news.

USPS API instability

Aug <var data-var='date'>31</var>, <var data-var='time'>03:29</var> UTC Resolved - This issue has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>02:49</var> UTC Identified - We've identified the issue and working on a fix. Aug <var data-var='date'>31</var>, <var data-var='time'>02:39</var> UTC Investigating - When opening orders on shipping. you may see: We cannot process this order We found a problem processing order *****. Please, try again later, or contact ShipHero support. Hide details Invalid numeric input value: **** We are working on resolving this as promptly as possible.

Shipping partial outage

Jul <var data-var='date'>22</var>, <var data-var='time'>20:12</var> UTC Resolved - Veho is re-enabled and back online Jul <var data-var='date'>22</var>, <var data-var='time'>18:15</var> UTC Identified - Veho is down within ShipHero due to an API change and has been disabled from quoting. We'll re-enable when we confirm the Veho integration is back to fully functioning.

Veho is down and has been disabled

Jul <var data-var='date'>10</var>, <var data-var='time'>16:21</var> UTC Resolved - The incident has been resolved. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device. Thank you. Jul <var data-var='date'>10</var>, <var data-var='time'>15:56</var> UTC Monitoring - A fix has been deployed to the Mobile App and we are Monitoring the results. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device. Jul <var data-var='date'>10</var>, <var data-var='time'>15:47</var> UTC Identified - The issue has been identified and we're currently implementing a fix. Jul <var data-var='date'>10</var>, <var data-var='time'>15:33</var> UTC Investigating - We are investigating reports from barcode scans not registering during the picking process in the mobile app.

Barcode scans not registering during picking process in the mobile app.

Jun <var data-var='date'>27</var>, <var data-var='time'>00:29</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>20:06</var> UTC Update - We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages. Jun <var data-var='date'>26</var>, <var data-var='time'>17:28</var> UTC Investigating - Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API. We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.

FedEx API Intermittent Issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>15:56</var> UTC Resolved - ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are processing normally. Shopify has also marked this incident as resolved. We will continue to monitor the health of this connection through our standard monitoring processes. For additional information regarding this incident, please refer to the Shopify Status page (https://www.shopifystatus.com/). Jun <var data-var='date'> 3</var>, <var data-var='time'>14:50</var> UTC Monitoring - ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are currently processing normally. For additional information, we recommend subscribing to and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this integration and reporting status. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:27</var> UTC Investigating - ShipHero's internal monitoring reported elevated error rates from Shopify affecting some API requests. ShipHero Customers may experience intermittent issues with inventory updates, inventory synchronization, and/or order retrieval. For additional information we recommend subscribing and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this connection and report status.

Shopify / ShipHero - API Requests

Mar <var data-var='date'>16</var>, <var data-var='time'>17:22</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>17:21</var> UTC Monitoring - Shippo says they have resolved the issue. Mar <var data-var='date'>16</var>, <var data-var='time'>16:51</var> UTC Investigating - Shippo has a partial outage which will block Cheapest if you have Shippo connected. If you use our direct USPS Modern solution you won't be affected. See https://status.goshippo.com/ for status of Shippo.

Shippo is down

Mar <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>15:01</var> UTC Update - Updated with Date of Maintenance Feb <var data-var='date'>18</var>, <var data-var='time'>14:57</var> UTC Scheduled - ShipHero is planning system maintenance on (Sunday), (March , 08), during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance. Planned Communication Events 1. Initial communication - Advising customers of planned maintenance 2. Day of - 60 minutes Prior to Maintenance Scheduled start time 3. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 4. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

Jan <var data-var='date'>30</var>, <var data-var='time'>00:20</var> UTC Resolved - Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this! Jan <var data-var='date'>29</var>, <var data-var='time'>22:26</var> UTC Identified - USPS's API is having issues with when establishing new connections or editing existing connections. We have reported the issue and are monitoring closely. We recommend you don't edit any existing USPS connections until the incident is resolved.

Can't connect or edit USPS accounts

Dec <var data-var='date'>10</var>, <var data-var='time'>17:22</var> UTC Resolved - The DHL API is now fully functional. Dec <var data-var='date'>10</var>, <var data-var='time'>17:04</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>10</var>, <var data-var='time'>17:03</var> UTC Monitoring - DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor. Dec <var data-var='date'>10</var>, <var data-var='time'>16:53</var> UTC Investigating - DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/

DHL API Outage

Dec <var data-var='date'> 1</var>, <var data-var='time'>02:28</var> UTC Resolved - This incident has been resolved Dec <var data-var='date'> 1</var>, <var data-var='time'>02:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Dec <var data-var='date'> 1</var>, <var data-var='time'>02:18</var> UTC Update - We are continuing to work on a fix for this issue Dec <var data-var='date'> 1</var>, <var data-var='time'>02:17</var> UTC Identified - The issue has been identified and a fix is currently being implemented Dec <var data-var='date'> 1</var>, <var data-var='time'>02:03</var> UTC Investigating - We are aware of a problem with our platform and we currently investigating it.

System outage

Nov <var data-var='date'>18</var>, <var data-var='time'>17:12</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:39</var> UTC Monitoring - Shippo services have returned to operational status. We will continue to monitor the stability of this connection. Nov <var data-var='date'>18</var>, <var data-var='time'>13:25</var> UTC Investigating - Shippo is down maybe due to cloudflare outage. You can use our direct USPS integration to continue generating USPS labels. Cheapest will be affected if Shippo is connected because they aren’t responding to quotes.

Shippo is down maybe due to cloudflare outage

Nov <var data-var='date'> 6</var>, <var data-var='time'>18:59</var> UTC Resolved - The slowness is resolved. Thank you for your patience. Nov <var data-var='date'> 6</var>, <var data-var='time'>18:42</var> UTC Investigating - We see slowness across the system and are investigating.

Slowness being investigated

Oct <var data-var='date'>20</var>, <var data-var='time'>23:40</var> UTC Resolved - All ShipHero Components have been restored to operational status. Oct <var data-var='date'>20</var>, <var data-var='time'>23:11</var> UTC Update - Update: The AWS outage has improved. ShipHero's platform team is monitoring our performance and encouraged by the mitigation by AWS and our system's ability to catch up. Remaining known issues: 1. USPS modern, their API is still having issues 2. Order importing is still catching up. We expect it to reach synchronization with the next 2 - 4 hours We will continue to monitor our logs and systems until all our affected component have been restored to operational Thank you Oct <var data-var='date'>20</var>, <var data-var='time'>20:44</var> UTC Update - Update: AWS continues to recover and stabilize infrastructure performance. While we have been able to confirm improvement with our own internal monitoring and performance tools, we are aware that our Dashboards and Searches are in the process of catching up and are " Out of Sync by several hours.. This was expected and the process to catch up and reach synchronization is in-flight. We will update Status Page once we have caught up. Thank you for your continued patience as we recover from this outage event. Oct <var data-var='date'>20</var>, <var data-var='time'>20:24</var> UTC Update - AWS is recovering and therefore ShipHero is recovering. Please be patient, if you're trying to create a label and it's taking time, wait for the label to generate don't try to print again for up to 2 minutes to make sure you don't get two labels. Don't clear totes or make other changes, please wait until the system catches up. Oct <var data-var='date'>20</var>, <var data-var='time'>14:43</var> UTC Update - AWS is currently in the process of recovering affected services. As systems are restored, we will be conducting data integrity checks. Please refrain from taking any manual corrective actions while the system synchronizes and catches up. We appreciate your patience and understanding. We will continue to provide period updates. Oct <var data-var='date'>20</var>, <var data-var='time'>13:41</var> UTC Update - Update: As 09:30am Amazon Health Dashboard reported that they are making progress on resolving the issue. For details: https://health.aws.amazon.com/health/status We have had limited reports of intermittent latency, otherwise ShipHero is operational. ShipHero Support will continue to monitor AWS for progress updates and resolution of this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>08:07</var> UTC Identified - Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting our systems https://health.aws.amazon.com/health/status We are monitoring the situation.

AWS public cloud provider outage

Oct <var data-var='date'>19</var>, <var data-var='time'>08:38</var> UTC Completed - Maintenance is completed. All systems are accessible. Oct <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>08:23</var> UTC Scheduled - ShipHero is planning subsystems maintenance on Sunday, October 19th, during this time ShipHero Wholesale BETA functionality will not be accessible. Planned Communication Events 1. Initial communication - Advising customers of planned maintenance 2. Day of - 60 minutes Prior to Maintenance Scheduled start time 3. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 4. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Complete"

ShipHero Scheduled Wholesale BETA Maintenance

Aug <var data-var='date'>31</var>, <var data-var='time'>05:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>05:00</var> UTC Verifying - We have completed the initial maintenance. Our validation process is also complete and we are returning ShipHero to operational status. Thank you. Aug <var data-var='date'>31</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>30</var>, <var data-var='time'>14:17</var> UTC Update - Reminder - ShipHero will have scheduled System Maintenance starting at 04:00 UTC, Sunday, August 31st. Aug <var data-var='date'>13</var>, <var data-var='time'>18:06</var> UTC Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>13</var>, <var data-var='time'>18:06</var> UTC Scheduled - ShipHero is planning system maintenance on Sunday, August, 31 during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance. Planned Communication Events 1. Initial communication - Advising customers of planned maintenance 2. Day of - 60 minutes Prior to Maintenance Scheduled start time 3. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly) 4. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"

Aug <var data-var='date'>14</var>, <var data-var='time'>00:52</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>21:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC Identified - The issue has been identified and a fix is being implemented Aug <var data-var='date'>13</var>, <var data-var='time'>20:56</var> UTC Investigating - Shipping labels can't be printed or opened due to "Access denied" errors. We've identified the issue and are working on a fix.

Shipping labels can't be printed or opened

Aug <var data-var='date'>12</var>, <var data-var='time'>13:51</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:56</var> UTC Monitoring - ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:19</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC Investigating - We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.

TikTok - "Upgraded Shipping" feature issue.

Jun <var data-var='date'>30</var>, <var data-var='time'>19:38</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>19:34</var> UTC Monitoring - A fix has been implemented and we are monitoring system performance. Jun <var data-var='date'>30</var>, <var data-var='time'>19:33</var> UTC Identified - The issue has been identified and we have resolved the issue. We will monitor the system . Jun <var data-var='date'>30</var>, <var data-var='time'>19:29</var> UTC Investigating - We are currently investigating a problem with access to our ShipHero Endpoints

Endpoint Outage Detected

Jun <var data-var='date'>18</var>, <var data-var='time'>09:14</var> UTC Resolved - We have determined the cause of the issue and services are performing as usual Jun <var data-var='date'>18</var>, <var data-var='time'>09:01</var> UTC Investigating - We are currently investigating this issue

Errors detected during label, barcodes, attachment and other files handling

May <var data-var='date'>22</var>, <var data-var='time'>00:12</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>22:05</var> UTC Update - We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational. May <var data-var='date'>21</var>, <var data-var='time'>21:54</var> UTC Monitoring - We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website May <var data-var='date'>21</var>, <var data-var='time'>20:56</var> UTC Investigating - We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating. Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.

Is ShipHero down?

ShipHero status is UNDER MAINTENANCE

Components with issues

Lastest published events

ShipHero Scheduled Maintenance

ShipHero Scheduled Maintenance

General slowness

ShipHero Services, Components and Regions

Recent ShipHero events

ShipHero Scheduled Maintenance

ShipHero Scheduled Maintenance

General slowness

Intermittent Platform Access Issue

USPS API instability

Shipping partial outage