Mar <var data-var='date'>10</var>, <var data-var='time'>11:40</var> CDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>10:57</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>09:14</var> CDT Investigating - We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.

Account Dashboard - Problem displaying some active carrier connections

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> CST Monitoring - Due to the situation in the Middle East, several carriers are either closely monitoring or adjusting their availability. <a href="https://www.ups.com/us/en/service-alerts">UPS</a> is closely monitoring the situation and using established contingency plans to manage its operations safely and efficiently. <a href="https://www.fedex.com/en-us/service-alerts.html">FedEx</a> has resumed pickup and delivery services across the Middle East, where it is safe to do so.  Customers shipping to or from the region will experience extended transit times. <a href="https://about.usps.com/newsroom/service-alerts/">USPS:</a> Specific military ZIP Codes across Europe and the Middle East are suspended temporarily for all mailing services until further notice. <a href="https://www.royalmail.com/international-incident-bulletin">USPS:</a> Export traffic to the destinations listed below is likely to be affected. Some shipments also transit through impacted areas and, as a result, are also likely to experience severe delays: Iran / Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman <a href="https://www.goglobalpost.com/service-updates/">GlobalPost:</a> Several Middle Eastern countries are temporarily suspended for all mailing services until further notice. For the most up-to-date information, please visit each carrier’s service alert pages linked above

Middle East Service Disruptions

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>15:56</var> CST Monitoring - Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

UPS Updates for US & CA Shipments

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>10:23</var> CST Monitoring - Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.

Sendle AU, CA, & US - Shipments Halted

Feb <var data-var='date'>26</var>, <var data-var='time'>12:02</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>11:20</var> CST Monitoring - A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.Feb <var data-var='date'>26</var>, <var data-var='time'>10:26</var> CST Investigating - We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

Elevated rate of timeouts

Feb <var data-var='date'>12</var>, <var data-var='time'>13:10</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>12:46</var> CST Monitoring - We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>12:28</var> CST Investigating - We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

Increased Rate of Timeout Errors

Jan <var data-var='date'>28</var>, <var data-var='time'>05:11</var> CST Resolved - This incident has been resolved by the carrier.Jan <var data-var='date'>28</var>, <var data-var='time'>04:45</var> CST Investigating - Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.

Purolator issue with country code recognizing

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>08:22</var> CST Monitoring - The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025<a href="https://www.ups.com/grit/asm?loc=en_US"> Learn more.</a>

UPS Potential High Volume

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> CST Monitoring - Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. <a href="https://auspost.com.au/disruptions-and-updates/international-service-updates"> Learn more.</a> Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. <a href="https://auspost.com.au/disruptions-and-updates/international-service-updates">Learn more.</a> Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.<a href="https://auspost.com.au/disruptions-and-updates/international-service-updates">Learn more.</a>

Australian Carrier Updates

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved.Oct <var data-var='date'>24</var>, <var data-var='time'>08:30</var> CDT Monitoring - Canadian Carriers Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2025-11-21-an-update-on-negotiations"> Learn more. UPS: Effective December 7, 2025, and until further notice, UPS has implemented a $1.00 CAD Surge Fee on all Canada Domestic and Import/Export Ground/Air shipments. Purolator:Effective December 8, 2025, Purolator has removed the temporary $15.00 surcharge to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

Canadian Disruption Updates

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>12:30</var> CST Monitoring - An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, <a href="https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee">see details here.</a>

UPS Aircraft Accident Impacts

Dec <var data-var='date'>30</var>, <var data-var='time'>11:32</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>15</var>, <var data-var='time'>08:30</var> CST Investigating - We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.

Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"

Dec <var data-var='date'>15</var>, <var data-var='time'>15:15</var> CST Resolved - This incident has been resolvedDec <var data-var='date'>15</var>, <var data-var='time'>13:59</var> CST Identified - Identified - ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

ShipStation API Access Issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>03:35</var> CST Resolved - This incident has been resolved. Cloudflare implemented the fix on their side and it solved the issue.Dec <var data-var='date'> 5</var>, <var data-var='time'>03:20</var> CST Monitoring - Cloudflare implemented the fix on their side: Monitoring - A fix has been implemented and we are monitoring the results. Dec 05, 2025 - 09:12 UTCDec <var data-var='date'> 5</var>, <var data-var='time'>03:08</var> CST Investigating - There are issues logging into the dashboard due to an outage currently affecting Cloudflare https://www.cloudflarestatus.com/. We are closely monitoring the issue. It can also impact some of the carrier API.

Dashboard Login Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>09:14</var> CST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>07:26</var> CST Investigating - There are issues logging into the dashboard due to an outage currently affecting Cloudflare https://www.cloudflarestatus.com/. We are closely monitoring the issue.

Oct <var data-var='date'>21</var>, <var data-var='time'>10:35</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>16:15</var> CDT Identified - ShipStation API is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history

AWS Outage Impacting Overall Performance

Sep <var data-var='date'>26</var>, <var data-var='time'>08:13</var> CDT Resolved - This incident has been resolved.Sep <var data-var='date'>15</var>, <var data-var='time'>09:24</var> CDT Update - Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail <a href=“https://www.canadapost-postescanada.ca/cpc/en/commercial/direct-mail/neighbourhood-mail.page”>(Neighbourhood Mail)</a>. Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. <a href=“https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page?“>Learn more</a>.Sep <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> CDT Monitoring - Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider <a href="https://help.shipengine.com/hc/en-us/articles/19372351447963-ShipStation-API-Carriers-Canada">alternative carriers</a> to continue shipping to the US.

Canada Post: International Shipments to the US

Sep <var data-var='date'>23</var>, <var data-var='time'>11:52</var> CDT Resolved - This incident has been resolved.Sep <var data-var='date'>23</var>, <var data-var='time'>09:47</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>23</var>, <var data-var='time'>09:09</var> CDT Investigating - We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"

carrier_id and warehouse-id not found errors when rating and creating labels

Aug <var data-var='date'>25</var>, <var data-var='time'>16:52</var> CDT Resolved - This incident has been resolved.Jun <var data-var='date'>23</var>, <var data-var='time'>16:23</var> CDT Monitoring - Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.

DHL Express Canada Updates

Aug <var data-var='date'>21</var>, <var data-var='time'>17:15</var> CDT Resolved - This incident has been resolved.Aug <var data-var='date'>21</var>, <var data-var='time'>15:24</var> CDT Monitoring - Issues with the framework underlying dashboard login have been resolved allowing for user logins to succeed. We are monitoring to ensure a complete resolution.Aug <var data-var='date'>21</var>, <var data-var='time'>13:23</var> CDT Investigating - We are currently investigating an issue which is preventing user login to the account dashboard.

Account Dashboard Access Issues

Aug <var data-var='date'>14</var>, <var data-var='time'>11:36</var> CDT Resolved - This incident has been resolved.Aug <var data-var='date'>14</var>, <var data-var='time'>11:10</var> CDT Monitoring - We are seeing improved performance at this time, and we are continuing to monitor this issue.Aug <var data-var='date'>14</var>, <var data-var='time'>10:35</var> CDT Investigating - We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. This status will be updated as additional information is made available or a resolution is implemented.

UPS Rating Inconsistencies

Aug <var data-var='date'>12</var>, <var data-var='time'>12:05</var> CDT Resolved - This incident has been resolved.Aug <var data-var='date'>12</var>, <var data-var='time'>11:36</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>12</var>, <var data-var='time'>11:15</var> CDT Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>12</var>, <var data-var='time'>11:01</var> CDT Investigating - We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well. This status will be updated as additional information is made available or a resolution is implemented.

Poor performance and time outs reported on multiple endpoints.

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:10</var> CDT Resolved - This incident has been resolved.Aug <var data-var='date'> 1</var>, <var data-var='time'>03:14</var> CDT Investigating - The error " The request failed with HTTP status 401: Unauthorized." continues to be observed intermittently during some instances of Purolator label creation.

Purolator Create Label Errors

Jul <var data-var='date'>31</var>, <var data-var='time'>17:15</var> CDT Resolved - This incident has been resolved.Jul <var data-var='date'>31</var>, <var data-var='time'>07:45</var> CDT Identified - Error " The request failed with HTTP status 401: Unauthorized." intermittently observed during some instances of Purolator label creation.

Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT Resolved - "A shipping carrier error occurred: Invalid Request" errors occuring for USPS create label requests.

Is ShipEngine down?

ShipEngine status is UP

Lastest published events

Account Dashboard - Problem displaying some active carrier connections

Middle East Service Disruptions

UPS Updates for US & CA Shipments

ShipEngine Services, Components and Regions

Recent ShipEngine events

Account Dashboard - Problem displaying some active carrier connections

Middle East Service Disruptions

UPS Updates for US & CA Shipments

Sendle AU, CA, & US - Shipments Halted

Elevated rate of timeouts

Increased Rate of Timeout Errors

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Is ShipEngine down?

ShipEngine status is UP

Lastest published events

Account Dashboard - Problem displaying some active carrier connections

Middle East Service Disruptions

UPS Updates for US & CA Shipments

ShipEngine Services, Components and Regions

Recent ShipEngine events

Account Dashboard - Problem displaying some active carrier connections

Middle East Service Disruptions

UPS Updates for US & CA Shipments

Sendle AU, CA, & US - Shipments Halted

Elevated rate of timeouts

Increased Rate of Timeout Errors

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!