Aug <var data-var='date'>21</var>, <var data-var='time'>12:41</var> CDT Monitoring - Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

Royal Mail by ShipStation Shipment Disruption

Aug <var data-var='date'>20</var>, <var data-var='time'>05:54</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>04:44</var> CDT Investigating - We recognized a temporary issue with accessing the ShipStation API dashboard. It is currently under investigation.

ShipStation API dashboard access issue

Aug <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>02:59</var> CDT Scheduled - We received the message from the carrier informing us about Royal Mail and Parcel Force API maintenance. There shouldn't be any impact on the label creation and manifesting. The only impacted functionality is adding the new carrier configuration for the modules in the ShipStation API. Message from the carrier: "We wanted to make you aware of an upcoming planned maintenance window affecting Royal Mail's Online Business Account (OBA) platform. Royal Mail has advised that OBA will be unavailable between 00:00 and 08:30 BST on Saturday 8 August 2026 whilst essential maintenance is carried out. During this time, OBA-related processing will be unavailable. However, you can continue to submit shipment and manifest data to Intersoft as normal. Any transactions received during the maintenance window will be queued and processed automatically once the OBA service becomes available again. Please note: Any activities requiring a live validation against OBA will not be available during the maintenance window. This includes the activation of new Royal Mail services, OBA account verification, and new configuration requests that require OBA validation. Customers attempting to complete these activities during the outage period may receive validation errors. To minimise disruption, new OBA account onboarding will be temporarily paused during the maintenance window, and any affected onboarding or configuration activities will resume once Royal Mail has completed the maintenance and the service is available again."

Royal Mail and Parcel Force maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>13:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>01:27</var> CDT Scheduled - We received the information from the carrier Team Global Express about the maintenance of their API: Dear Valued Customers & Partners, To enhance your experience through upcoming platform upgrades, Team Global Express will be conducting planned system maintenance. This will require a temporary outage of the MyTeamGE Portal and API services. During this window, access to the platform and services will be unavailable. We recommend completing any urgent tasks prior to the start of the maintenance window. Planned Outage Schedule: · Start: 10:00 pm AEST, Friday, 31st July 2026 · End: 4:00 am AEST, Saturday, 1st August 2026 During this window, the following services will be temporarily unavailable: · MyTeamGE Website · MyTeamGE API Services · MyTeamGE Auto Importing Please note that while every effort will be made to restore services within the scheduled window, the completion time may be extended if additional time is required during the upgrade. We appreciate your patience and understanding as we implement these important improvements. Should you have any questions or require assistance, please do not hesitate to contact our support team at etrade@teamglobalexp.com Kind Regards Customer Integration Team Team Global Express

Team Global Express Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>07:56</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>07:22</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>05:32</var> CDT Investigating - We are currently investigating this issue.

Issue with Purolator label creation and getting rates

Jul <var data-var='date'>25</var>, <var data-var='time'>21:13</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:37</var> CDT Verifying - We have re-enabled traffic for the impacted users and are monitoring the infrastructure updates. Jul <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CDT Scheduled - ShipStation API will undergo planned maintenance on Saturday, July 25th, starting at 8:00 p.m. CT. The maintenance is expected to last for up to 4 hours. During this period, you may experience service disruptions. We understand the importance of uninterrupted service, and we apologize for any inconvenience this may cause. Our team is working diligently to minimize the impact on your operations.

Scheduled Maintenance

Jul <var data-var='date'>24</var>, <var data-var='time'>06:19</var> CDT Resolved - The carrier solved the issue on his side, and the performance went back to normal. Jul <var data-var='date'>24</var>, <var data-var='time'>04:56</var> CDT Monitoring - Carrier was contacted and is reviewing the issue on his side. Jul <var data-var='date'>24</var>, <var data-var='time'>04:40</var> CDT Investigating - We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.

Royal Mail and Parcel Force performance degradation

Jul <var data-var='date'>14</var>, <var data-var='time'>16:58</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>16:26</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>16:24</var> CDT Investigating - We are aware of an issue causing latency when accessing ShipStation API, and we are actively investigating this issue. This is impacting multiple features, including label generation.

General Latency

Jul <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> CDT Scheduled - Carrier Evri is planning the maintenance on 12 July. Here is more detailed info from the carrier: Temporary service interruption from 03:00 to 04:00 BST on Sunday 12 July 2026 We would like to inform you of planned IT maintenance that will take place on Sunday 12 July 2026 between 03:00 and 04:00 BST. During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, some services will be temporarily unavailable during the maintenance window. Services affected: Client Self‑Serve Portal Label requests will not be available via the Client Self‑Serve Portal throughout the outage period. APIs Requests submitted via the following APIs may return an error message during the maintenance window: Routing API Global Eco API Print in Store API Enterprise Returns API Evri Hosted Batch File Processing Evri Hosted Batch Files will not be processed during this time. Evri.com Website (Returns and Outbound) Clients and customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed. ParcelShop and Locker Diversions Customers will be unable to create new diversion requests during this time. Existing diversion requests will remain visible. What you need to do During the maintenance window, please do not attempt to: Book outbound shipments via Evri.com Book returns via Evri.com Send Evri Hosted Batch Files Submit requests through the APIs listed above Please note that Client Hosted file processing will not be affected. After the maintenance window All affected services are expected to resume as normal once the maintenance has been completed.

Evri API maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> CDT Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. <a href="https://www.shipstation.com/blog/eu-de-minimis-shipping-changes-what-to-know/">Learn more here</a>. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details <a href="https://www.goglobalpost.com/service-updates/">here</a>. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/support-dashboard.page#iw_comp1603338933882">here</a>.

EU De Minimis Removal Disruptions

Jun <var data-var='date'>19</var>, <var data-var='time'>14:45</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CDT Investigating - We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

Increased rate of latency and timeout errors.

Jun <var data-var='date'>11</var>, <var data-var='time'>17:25</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>16:48</var> CDT Monitoring - The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery. Jun <var data-var='date'>11</var>, <var data-var='time'>16:15</var> CDT Investigating - We have observed a high frequency of errors returned while attempting to perform various functions with UPS accounts such as rating and label creation. While the error rate is elevated, it is not universally impacting all UPS accounts similarly. The following error is returned: A shipping carrier error occurred: Invalid Authentication Information The cause of this issue is being investigated.

UPS Authentication Errors

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:55</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> CDT Investigating - We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.

Unable to load account dashboard

May <var data-var='date'>13</var>, <var data-var='time'>14:16</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>13:50</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>13:29</var> CDT Identified - We are aware of an outage with FedEx's API that is resulting in 500 errors in response to certain requests, including label generation requests.

FedEx Label Generation Error

May <var data-var='date'>12</var>, <var data-var='time'>15:02</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>14:17</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>12:16</var> CDT Identified - An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality. May <var data-var='date'>12</var>, <var data-var='time'>12:00</var> CDT Investigating - We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.

Account Dashboard Access Issues

Apr <var data-var='date'>21</var>, <var data-var='time'>13:36</var> CDT Resolved - This incident has been resolved Apr <var data-var='date'>20</var>, <var data-var='time'>16:26</var> CDT Investigating - We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

Elevated rate of timeouts

Apr <var data-var='date'>16</var>, <var data-var='time'>15:31</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:15</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>11:01</var> CDT Investigating - We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

Mar <var data-var='date'>10</var>, <var data-var='time'>11:40</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>10:57</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>09:14</var> CDT Investigating - We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.

Account Dashboard - Problem displaying some active carrier connections

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:56</var> CST Monitoring - Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

UPS Updates for US & CA Shipments

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>10:23</var> CST Monitoring - Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.

Sendle AU, CA, & US - Shipments Halted

Feb <var data-var='date'>26</var>, <var data-var='time'>12:02</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:20</var> CST Monitoring - A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>10:26</var> CST Investigating - We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

Feb <var data-var='date'>12</var>, <var data-var='time'>13:10</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>12:46</var> CST Monitoring - We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>12:28</var> CST Investigating - We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

Increased Rate of Timeout Errors

Jan <var data-var='date'>28</var>, <var data-var='time'>05:11</var> CST Resolved - This incident has been resolved by the carrier. Jan <var data-var='date'>28</var>, <var data-var='time'>04:45</var> CST Investigating - Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.

Purolator issue with country code recognizing

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:22</var> CST Monitoring - The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025<a href="https://www.ups.com/grit/asm?loc=en_US"> Learn more.</a>

UPS Potential High Volume

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> CST Monitoring - Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. <a href="https://auspost.com.au/disruptions-and-updates/international-service-updates"> Learn more.</a> Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. <a href="https://auspost.com.au/disruptions-and-updates/international-service-updates">Learn more.</a> Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.<a href="https://auspost.com.au/disruptions-and-updates/international-service-updates">Learn more.</a>

Is ShipEngine down?

ShipEngine status is UP

Lastest published events

Royal Mail by ShipStation Shipment Disruption

ShipStation API dashboard access issue

Royal Mail and Parcel Force maintenance

ShipEngine Services, Components and Regions

Recent ShipEngine events

Royal Mail by ShipStation Shipment Disruption

ShipStation API dashboard access issue

Royal Mail and Parcel Force maintenance

Team Global Express Maintenance

Issue with Purolator label creation and getting rates

Scheduled Maintenance