THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CDT &nbsp;-&nbsp; Oct <var data-var='date'>13</var>, <var data-var='time'>00:00</var> CDT Aug <var data-var='date'>31</var>, <var data-var='time'>04:57</var> CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."

Royal Mail and ParcelForce planned maintenance

Oct <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:01</var> CDT Scheduled - Please be informed that InPost/Mondial Relay planned maintenance on Sunday, 4 October 2026 between 00:00–08:00 CEST Please find below the information provided by the carriers: We would like to inform you that, in order to ensure the availability of our IT systems, on the night from Saturday to Sunday, October 4, 2026, between 00:00 and 8:00 AM CEST, we will be performing critical updates to our core network infrastructure within the InPost Data Center.  Window: 00:00–08:00 CEST Impact: InPost Group-wide (PL, UK, IT, FR, ES, PT, LU, NL, BE) Phase                                 Time (CEST) Systems shutdown               00:00 – 01:30 Network updates                  01:30 – 04:30 Systems restart                    04:30 – 06:00 Monitoring / hyper-care      06:00 – 08:00 Most systems will be back online by ~06:00, with the 06:00–08:00 window reserved for monitoring and resolving any residual issues. Most important: You will not be able to create new parcels or generate shipping labels/QR codes during this window, in any market. Please plan shipment creation and label generation for outside these hours. What will keep working everywhere End customers can still collect parcels from lockers using an existing pickup code or QR code Previously retrieved parcel information in the InPost Mobile App remains visible   What will not work anywhere Creating new parcels / generating labels – must be attempted following system restoration. Main InPost / Mondial Relay websites Customer service voice/chat bot Tracking and status notification updates – all to be updated following maintenance completion.   We appreciate your patience and apologize for any inconvenience.

InPost and Mondial Relay planned maintenance

Sep <var data-var='date'>30</var>, <var data-var='time'>17:19</var> CDT Monitoring - To comply with USPS standards and avoid label errors or future USPS <a href="https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm" target="_blank" rel="noopener noreferrer">non-compliance fees</a>, please be sure to enter all package dimensions (L x W x H) when creating your label.

USPS Dimension Requirements

Sep <var data-var='date'>29</var>, <var data-var='time'>09:30</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>18:06</var> CDT Investigating - We are aware of an issue impacting users ability to connect UPS accounts programmatically via our API, and will provide further details when additional information is available.

Programmatic UPS Account Connection

Sep <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>04:54</var> CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."

Sep <var data-var='date'>26</var>, <var data-var='time'>14:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>08:30</var> CDT Scheduled - Please be informed that FAN Courier has planned maintenance on September 26th, between 17:00 and 22:00 local time. Please find below the information provided by FAN Courier: While planned maintenance notifications are not something I am directly responsible for, I happen to have the details regarding the upcoming maintenance window and can share them with you. Maintenance is planned for some of our IT systems on September 26th, between 17:00 and 22:00 local time. During this interval, brief service interruptions of up to 15 minutes may occur for external services, including the FAN Courier API

FAN Courier has planned maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>07:31</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>07:11</var> CDT Monitoring - Evri made the optimizations on their side, and now we can see the requests are succeeding. Sep <var data-var='date'>25</var>, <var data-var='time'>06:17</var> CDT Identified - The carrier identified the root cause and is implementing the optimization. Sep <var data-var='date'>25</var>, <var data-var='time'>04:51</var> CDT Update - The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri. Sep <var data-var='date'>25</var>, <var data-var='time'>02:54</var> CDT Update - Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible. Sep <var data-var='date'>24</var>, <var data-var='time'>08:47</var> CDT Investigating - We are currently investigating this issue.

Evri - Unable to create labels

Sep <var data-var='date'>22</var>, <var data-var='time'>00:01</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>03:51</var> CDT Scheduled - Please be advised of upcoming scheduled maintenance for the Royal Mail and Parcelforce services. Below are the details provided by carrier: We wanted to let you know that we'll be rolling out new features and platform improvements to Sapient on Tuesday, 22 September 2026. Deployment Window Start: 22 September 2026 – 04:00 BST End: 22 September 2026 – 06:00 BST We are not expecting any downtime during the deployment window. Whilst the update is being applied, you may notice some brief increases in response times or errors in label creation, however there should be no interruption to normal service. We have recently made some important changes to our deployment process. Deployment activities have been moved to a quieter operating window which is also closer to the start of our support day. We have added extensive validation and monitoring checks which have been introduced both during and after the deployment. Alongside the release itself, our teams will be actively monitoring shipment creation, manifest processing, platform performance, and transaction activity to ensure everything is operating as expected on both the Website and the API. The deployment will also remain under observation for an extended period after completion before it is formally signed off. These changes are designed to give us greater visibility during deployments and allow us to identify and address any unexpected behaviour more quickly.

Scheduled maintenance for the Royal Mail and Parcelforce services.

Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>22:01</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>04:50</var> CDT Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."

Sep <var data-var='date'>10</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>04:42</var> CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."

Sep <var data-var='date'> 3</var>, <var data-var='time'>01:12</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> CDT Identified - Please be advised that there is currently an intermittent disruption affecting FedEx UK rating. During this time, you may temporarily see the following message: "Rating is temporarily unavailable, please try again later." If you encounter this error, please try again after a short delay. Efforts are underway to restore consistent service, and we appreciate your patience.

Temporary disruption affecting FedEx UK Rates

Sep <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>03:44</var> CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."

Aug <var data-var='date'>29</var>, <var data-var='time'>20:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>18:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>06:06</var> CDT Scheduled - Please be informed that DPD Ireland has planned maintenance. Please find below the information provided by the carrier: "As part of our commitment to providing a seamless and reliable service, especially in preparation for the upcoming PEAK season, DPD will be conducting essential system updates. We anticipate up to 30minutes of disruption to our services during this period. This proactive measure is designed to further enhance the security and efficiency of our systems, ensuring the highest level of service for you"

DPD Ireland planned maintenance

Aug <var data-var='date'>26</var>, <var data-var='time'>10:26</var> CDT Resolved - We started receiving statuses from the carrier. Aug <var data-var='date'>26</var>, <var data-var='time'>10:05</var> CDT Identified - The issue is on the carrier's side, and they are trying to resolve it. Aug <var data-var='date'>26</var>, <var data-var='time'>10:03</var> CDT Investigating - We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.

Delay in receiving the tracking statuses from Royal Mail and Parcel Force

Aug <var data-var='date'>21</var>, <var data-var='time'>12:41</var> CDT Monitoring - Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

Royal Mail by ShipStation Shipment Disruption

Aug <var data-var='date'>20</var>, <var data-var='time'>05:54</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>04:44</var> CDT Investigating - We recognized a temporary issue with accessing the ShipStation API dashboard. It is currently under investigation.

ShipStation API dashboard access issue

Aug <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>02:59</var> CDT Scheduled - We received the message from the carrier informing us about Royal Mail and Parcel Force API maintenance. There shouldn't be any impact on the label creation and manifesting. The only impacted functionality is adding the new carrier configuration for the modules in the ShipStation API. Message from the carrier: "We wanted to make you aware of an upcoming planned maintenance window affecting Royal Mail's Online Business Account (OBA) platform. Royal Mail has advised that OBA will be unavailable between 00:00 and 08:30 BST on Saturday 8 August 2026 whilst essential maintenance is carried out. During this time, OBA-related processing will be unavailable. However, you can continue to submit shipment and manifest data to Intersoft as normal. Any transactions received during the maintenance window will be queued and processed automatically once the OBA service becomes available again. Please note: Any activities requiring a live validation against OBA will not be available during the maintenance window. This includes the activation of new Royal Mail services, OBA account verification, and new configuration requests that require OBA validation. Customers attempting to complete these activities during the outage period may receive validation errors. To minimise disruption, new OBA account onboarding will be temporarily paused during the maintenance window, and any affected onboarding or configuration activities will resume once Royal Mail has completed the maintenance and the service is available again."

Royal Mail and Parcel Force maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>13:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>01:27</var> CDT Scheduled - We received the information from the carrier Team Global Express about the maintenance of their API: Dear Valued Customers & Partners, To enhance your experience through upcoming platform upgrades, Team Global Express will be conducting planned system maintenance. This will require a temporary outage of the MyTeamGE Portal and API services. During this window, access to the platform and services will be unavailable. We recommend completing any urgent tasks prior to the start of the maintenance window. Planned Outage Schedule: · Start: 10:00 pm AEST, Friday, 31st July 2026 · End: 4:00 am AEST, Saturday, 1st August 2026 During this window, the following services will be temporarily unavailable: · MyTeamGE Website · MyTeamGE API Services · MyTeamGE Auto Importing Please note that while every effort will be made to restore services within the scheduled window, the completion time may be extended if additional time is required during the upgrade. We appreciate your patience and understanding as we implement these important improvements. Should you have any questions or require assistance, please do not hesitate to contact our support team at etrade@teamglobalexp.com Kind Regards Customer Integration Team Team Global Express

Team Global Express Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>07:56</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>07:22</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>05:32</var> CDT Investigating - We are currently investigating this issue.

Issue with Purolator label creation and getting rates

Jul <var data-var='date'>25</var>, <var data-var='time'>21:13</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:37</var> CDT Verifying - We have re-enabled traffic for the impacted users and are monitoring the infrastructure updates. Jul <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CDT Scheduled - ShipStation API will undergo planned maintenance on Saturday, July 25th, starting at 8:00 p.m. CT. The maintenance is expected to last for up to 4 hours. During this period, you may experience service disruptions. We understand the importance of uninterrupted service, and we apologize for any inconvenience this may cause. Our team is working diligently to minimize the impact on your operations.

Scheduled Maintenance

Jul <var data-var='date'>24</var>, <var data-var='time'>06:19</var> CDT Resolved - The carrier solved the issue on his side, and the performance went back to normal. Jul <var data-var='date'>24</var>, <var data-var='time'>04:56</var> CDT Monitoring - Carrier was contacted and is reviewing the issue on his side. Jul <var data-var='date'>24</var>, <var data-var='time'>04:40</var> CDT Investigating - We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.

Royal Mail and Parcel Force performance degradation

Jul <var data-var='date'>14</var>, <var data-var='time'>16:58</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>16:26</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>16:24</var> CDT Investigating - We are aware of an issue causing latency when accessing ShipStation API, and we are actively investigating this issue. This is impacting multiple features, including label generation.

General Latency

Jul <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> CDT Scheduled - Carrier Evri is planning the maintenance on 12 July. Here is more detailed info from the carrier: Temporary service interruption from 03:00 to 04:00 BST on Sunday 12 July 2026 We would like to inform you of planned IT maintenance that will take place on Sunday 12 July 2026 between 03:00 and 04:00 BST. During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, some services will be temporarily unavailable during the maintenance window. Services affected: Client Self‑Serve Portal Label requests will not be available via the Client Self‑Serve Portal throughout the outage period. APIs Requests submitted via the following APIs may return an error message during the maintenance window: Routing API Global Eco API Print in Store API Enterprise Returns API Evri Hosted Batch File Processing Evri Hosted Batch Files will not be processed during this time. Evri.com Website (Returns and Outbound) Clients and customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed. ParcelShop and Locker Diversions Customers will be unable to create new diversion requests during this time. Existing diversion requests will remain visible. What you need to do During the maintenance window, please do not attempt to: Book outbound shipments via Evri.com Book returns via Evri.com Send Evri Hosted Batch Files Submit requests through the APIs listed above Please note that Client Hosted file processing will not be affected. After the maintenance window All affected services are expected to resume as normal once the maintenance has been completed.

Evri API maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> CDT Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. <a href="https://www.shipstation.com/blog/eu-de-minimis-shipping-changes-what-to-know/">Learn more here</a>. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details <a href="https://www.goglobalpost.com/service-updates/">here</a>. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/support-dashboard.page#iw_comp1603338933882">here</a>.

EU De Minimis Removal Disruptions

Jun <var data-var='date'>19</var>, <var data-var='time'>14:45</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CDT Investigating - We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

Is ShipEngine down?

ShipEngine status is UP

Lastest published events

InPost and Mondial Relay planned maintenance

USPS Dimension Requirements

Programmatic UPS Account Connection

ShipEngine Services, Components and Regions

Recent ShipEngine events

Royal Mail and ParcelForce planned maintenance

InPost and Mondial Relay planned maintenance

USPS Dimension Requirements

Programmatic UPS Account Connection

Royal Mail and ParcelForce planned maintenance

FAN Courier has planned maintenance