Aug <var data-var='date'>28</var>, <var data-var='time'>16:41</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC Investigating - We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.

Latency and Timeouts in API endpoints

Jul <var data-var='date'>21</var>, <var data-var='time'>17:30</var> UTC Resolved - Our reporting and management service, my.sheerid.com, was unavailable for approximately 15 minutes. This also caused downtime with our manual doc review system. The problem was addressed, the system has returned to normal, and traffic is being monitored.

My.SheerID login issues

May <var data-var='date'>29</var>, <var data-var='time'>23:34</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>23:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>23:15</var> UTC Investigating - We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

Increased API latency

May <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> UTC Resolved - A cloud service provider caused increased latency across verification services. While the services remained operational and verifications processed, some customers may have experienced longer-than-usual wait times.

Apr <var data-var='date'>13</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>14:06</var> UTC Investigating - We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

Feb <var data-var='date'>10</var>, <var data-var='time'>02:18</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>01:25</var> UTC Monitoring - A fix has been rolled out, we are currently monitoring. Feb <var data-var='date'>10</var>, <var data-var='time'>01:18</var> UTC Identified - We have discovered an issue causing delays for document review.

System degradation: Document review

Jan <var data-var='date'>29</var>, <var data-var='time'>00:36</var> UTC Resolved - API Latency resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>20:58</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>28</var>, <var data-var='time'>20:27</var> UTC Monitoring - An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST.  Our system has recovered.  We are working on identifying the root cause and will continue to monitor. Jan <var data-var='date'>28</var>, <var data-var='time'>20:26</var> UTC Update - An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST.  Our system has recovered.  We are working on identifying the root cause and will continue to monitor. Jan <var data-var='date'>28</var>, <var data-var='time'>20:15</var> UTC Investigating - We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.

API Latency

Dec <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Resolved - Reports of latency starting at ~4:00 PM UTC. A fix has been implemented and we're monitoring the results.

Dec <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>11</var>, <var data-var='time'>23:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>23:28</var> UTC Scheduled - Our system is scheduled for maintenance beginning at 3:55pm PST on 12/11/2025. The maintenance period is expected to last 5 minutes. During this time, new attempts to log in to MySheerID may be blocked. With the exception of several unique implementations for which affected customers have already been contacted, there will be no impact to programs, verifications, or users already logged in to MySheerID.

Upcoming system maintenance

Oct <var data-var='date'>29</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Investigating - A cloud service provider supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

Military programs: degraded performance

Oct <var data-var='date'>21</var>, <var data-var='time'>16:00</var> UTC Resolved - Reports of intermittent issues when logging into MySheerID. No impact to other services or verifications and has been resolved.

MySheerID Log In

Oct <var data-var='date'>20</var>, <var data-var='time'>09:37</var> UTC Resolved - 12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.

Major degradation of SheerID systems and services

Oct <var data-var='date'>15</var>, <var data-var='time'>20:30</var> UTC Resolved - An incident occurred that resulted in delays for verifications utilizing uploaded documents. This incident has been resolved. Approximate impact period: 20:45–22:00 UTC on October 15th, 2025

Verification delays for uploaded documents

Sep <var data-var='date'>16</var>, <var data-var='time'>19:43</var> UTC Resolved - This incident has been resolved. We suggest re-running any reports you had stuck in pending Sep <var data-var='date'>15</var>, <var data-var='time'>17:34</var> UTC Investigating - Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.

MySheerID Reporting Down

Aug <var data-var='date'>20</var>, <var data-var='time'>22:04</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>20:45</var> UTC Identified - There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

MySheerID Customer Service Search

Jul <var data-var='date'>18</var>, <var data-var='time'>00:11</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>20:08</var> UTC Investigating - We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.

Increased verification latency

Jun <var data-var='date'>13</var>, <var data-var='time'>15:53</var> UTC Resolved - This incident has been resolved. All SheerID features and services have returned to normal functionality. Jun <var data-var='date'>12</var>, <var data-var='time'>19:20</var> UTC Investigating - A service provider is experiencing outages that may impact SheerID verification latency, reporting within MySheerID, and potentially other services. This incident is being closely monitored for resolution.

Service disruption: increased verification latency and reporting issues

Apr <var data-var='date'>17</var>, <var data-var='time'>17:30</var> UTC Resolved - An incident occurred during which some Healthcare and Low Income program verification forms could not be submitted. This incident was resolved at 5:15pm Pacific Time on April 17, 2025.

Healthcare and Low Income programs: degraded performance

Apr <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC Resolved - An incident occurred during which loading the verification form for some programs may result in the user's browser tab crashing. This incident was resolved at 3:05pm Pacific Time on April 17, 2025.

Multiple programs: degraded performance

Mar <var data-var='date'>26</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>18:16</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time, which may result in degradation of performance for any reporting in MySheerID.

Scheduled Maintenance for Reporting

Feb <var data-var='date'>28</var>, <var data-var='time'>19:43</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>17:36</var> UTC Investigating - A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

Feb <var data-var='date'>14</var>, <var data-var='time'>05:21</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>14</var>, <var data-var='time'>02:34</var> UTC Monitoring - A data source supporting Military programs is undergoing scheduled maintenance, which may impact U.S. military verifications. All other services, including our document review service and other data providers, are performing as expected.

Feb <var data-var='date'> 3</var>, <var data-var='time'>19:31</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>17:04</var> UTC Investigating - A data source supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.

Jan <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC Resolved - An incident occurred that resulted in a disruption to some verification forms, resulting in their form fields being temporarily greyed out. This incident has been resolved.

Temporary disruption: verification form fields greyed out

Jan <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> UTC Update - The scheduled maintenance has been completed. Jan <var data-var='date'> 8</var>, <var data-var='time'>22:56</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 8</var>, <var data-var='time'>22:56</var> UTC Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'> 8</var>, <var data-var='time'>17:51</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>17:50</var> UTC Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Is SheerID down?

SheerID status is UP

Lastest published events

Latency and Timeouts in API endpoints

My.SheerID login issues

Increased API latency

SheerID Services, Components and Regions

Recent SheerID events

Latency and Timeouts in API endpoints

My.SheerID login issues

Increased API latency

Increased API latency

Increased API latency

System degradation: Document review