Mar <var data-var='date'>13</var>, <var data-var='time'>13:08</var> EDT Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Mar <var data-var='date'>13</var>, <var data-var='time'>09:48</var> EDT Monitoring - The elevated resource utilization on the database server has been mitigated. Services are operating normally. The team is actively monitoring to ensure stability. We'll provide a further update if anything changes.Mar <var data-var='date'>13</var>, <var data-var='time'>09:20</var> EDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>13</var>, <var data-var='time'>09:18</var> EDT Investigating - We are currently experiencing intermittent issues with ShareGate Protect. The application may not be accessible at times. Our team is actively investigating and will provide updates as more information becomes available.

ShareGate Protect - Intermittent Access Issues

Mar <var data-var='date'> 3</var>, <var data-var='time'>15:38</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>14:30</var> EST Update - Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.Mar <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> EST Monitoring - Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.Mar <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> EST Investigating - We are aware of reports of issues signing into ShareGate. We are currently investigating.

Login timeout issues

Feb <var data-var='date'> 7</var>, <var data-var='time'>14:02</var> EST Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Feb <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> EST Monitoring - On 2024-02-06, unexpected behaviour was detected in ShareGate Management. This resulted in the UI becoming unresponsive and Group Inactivity notifications being erroneously sent to end-users for some tenants. This issue has now been fixed and normal behaviour is expected to return shortly. If you have enabled end-user notifications for Inactive Groups, we recommend that no deletion or archival of groups be actioned because of today's notifications without first validating that they are in fact inactive. You may also wish to inform internal Group Owners of the situation to avoid further confusion. If you have questions, please feel free to reach out to our ShareGate Support team.

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

Mar <var data-var='date'>28</var>, <var data-var='time'>13:06</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>28</var>, <var data-var='time'>12:51</var> EDT Identified - The results of management operations may not be presented immediately for some users.

ShareGate is currently experiencing responsiveness issues

Feb <var data-var='date'>27</var>, <var data-var='time'>19:38</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>10:44</var> EST Investigating - Group details are not being updated for a small percentage of ShareGate users. All other ShareGate functionality is unaffected. We are working to resolve this issue as quickly as possible.

ShareGate is experiencing M365 syncing issues

Feb <var data-var='date'>23</var>, <var data-var='time'>16:34</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>16:09</var> EST Investigating - We're currently investigating an issue that is causing a delay between taking actions in ShareGate and the results being displayed.

ShareGate is currently experiencing latency issues

Feb <var data-var='date'>15</var>, <var data-var='time'>17:11</var> EST Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Feb <var data-var='date'>15</var>, <var data-var='time'>17:11</var> EST Monitoring - All systems are back up and running, and ShareGate should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.Feb <var data-var='date'>15</var>, <var data-var='time'>15:20</var> EST Investigating - We're currently investigating an issue that is causing a delay between taking actions in ShareGate and displaying the results.

Jan <var data-var='date'>26</var>, <var data-var='time'>17:50</var> EST Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Jan <var data-var='date'>24</var>, <var data-var='time'>11:29</var> EST Monitoring - Customers who connected their tenants to ShareGate in the past day may experience slower than usual sync times, with stale or incorrect values being shown for Owner and Guest details. We have rectified the root cause, and affected customers should see correct information within 24 hours.

Nov <var data-var='date'>17</var>, <var data-var='time'>21:27</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>17</var>, <var data-var='time'>17:21</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>17</var>, <var data-var='time'>17:20</var> EST Update - We will be undergoing scheduled maintenance during this time.Nov <var data-var='date'>17</var>, <var data-var='time'>17:19</var> EST Scheduled - ShareGate is currently down and undergoing unplanned maintenance.

ShareGate is currently unavailable

Oct <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>12</var>, <var data-var='time'>12:00</var> EDT Investigating - We recently had an incident where customers may have received "Ask the owner" notifications or notifications regarding Purpose and Sensitivity Tags despite such notifications being toggled off. We have identified the source of this incident and corrected the situation. As of 2022-10-17, we also took steps to ensure that users who received the undesired notifications could not act on them. If you believe a user was able to act on these notifications before we deactivated them, we invite you to submit a support ticket and we will investigate the issue. We apologize for the inconvenience this situation might have caused and we assure you a thorough post-mortem of this incident will be done.

Purpose and Sensitity Policy Automation

Apr <var data-var='date'> 7</var>, <var data-var='time'>17:16</var> EDT Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:32</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 6</var>, <var data-var='time'>16:56</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 6</var>, <var data-var='time'>15:58</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 6</var>, <var data-var='time'>15:52</var> EDT Monitoring - All systems are back up and running, and ShareGate Teams Management should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>15:50</var> EDT Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> EDT Identified - Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

ShareGate Teams Management is currently experiencing latency issues

Jan <var data-var='date'>19</var>, <var data-var='time'>18:30</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>19</var>, <var data-var='time'>17:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>19</var>, <var data-var='time'>13:39</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Infrastructure maintenance

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:32</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:38</var> EST Monitoring - All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation and will be back with an update as soon as we’re confident the issue has been fully resolved.Dec <var data-var='date'> 7</var>, <var data-var='time'>18:01</var> EST Investigating - We're currently investigating an issue that may affect the responsiveness of ShareGate Apricot. As a result, you may experience some latency on navigation and actions taken in the app.

ShareGate Apricot is currently experiencing responsiveness issues

Dec <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>16:32</var> EST Verifying - Verification is currently underway for the maintenance items.Dec <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 7</var>, <var data-var='time'>14:56</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Database and infrastucture maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>07:04</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>22</var>, <var data-var='time'>22:05</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>22</var>, <var data-var='time'>18:44</var> EST Investigating - We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

ShareGate Apricot is currently experiencing latency issues

Nov <var data-var='date'>22</var>, <var data-var='time'>18:37</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>22</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>22</var>, <var data-var='time'>13:53</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Nov <var data-var='date'>11</var>, <var data-var='time'>09:16</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>10</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'> 8</var>, <var data-var='time'>17:45</var> EST Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Nov <var data-var='date'> 8</var>, <var data-var='time'>17:32</var> EST Monitoring - All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.Nov <var data-var='date'> 8</var>, <var data-var='time'>16:37</var> EST Update - We are continuing to investigate this issue.Nov <var data-var='date'> 8</var>, <var data-var='time'>16:37</var> EST Investigating - We're currently investigating an issue causing high latency on ShareGate Apricot.

ShareGate Apricot is currently experiencing high latency

Sep <var data-var='date'>17</var>, <var data-var='time'>10:15</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'>17</var>, <var data-var='time'>09:58</var> EDT Update - We are continuing to monitor for any further issues.Sep <var data-var='date'>17</var>, <var data-var='time'>09:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>17</var>, <var data-var='time'>09:50</var> EDT Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>17</var>, <var data-var='time'>09:06</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>17</var>, <var data-var='time'>08:58</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>17</var>, <var data-var='time'>08:45</var> EDT Investigating - We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

Sep <var data-var='date'>10</var>, <var data-var='time'>15:46</var> EDT Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Sep <var data-var='date'>10</var>, <var data-var='time'>10:06</var> EDT Monitoring - All systems are back up and running, and the ShareGate Apricot Teams chatbot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.Sep <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> EDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 8</var>, <var data-var='time'>14:12</var> EDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 7</var>, <var data-var='time'>18:10</var> EDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> EDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 7</var>, <var data-var='time'>10:11</var> EDT Identified - Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.Sep <var data-var='date'> 6</var>, <var data-var='time'>18:51</var> EDT Investigating - We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

ShareGate Apricot is currently experiencing notification issues

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:45</var> EDT Resolved - Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to <a href="mailto:support@sharegate.com">support@sharegate.com</a>.Sep <var data-var='date'> 1</var>, <var data-var='time'>09:29</var> EDT Update - We are continuing to monitor for any further issues.Sep <var data-var='date'> 1</var>, <var data-var='time'>09:29</var> EDT Monitoring - All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.Sep <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> EDT Identified - Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.Sep <var data-var='date'> 1</var>, <var data-var='time'>09:17</var> EDT Investigating - We're currently investigating an issue preventing users from accessing ShareGate Apricot.

ShareGate Apricot is currently unavailable

Aug <var data-var='date'>20</var>, <var data-var='time'>12:02</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'>20</var>, <var data-var='time'>11:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>19</var>, <var data-var='time'>14:13</var> EDT Update - We are continuing to work on a fix for this issue.Aug <var data-var='date'>18</var>, <var data-var='time'>14:00</var> EDT Update - We are continuing to work on a fix for this issue.Aug <var data-var='date'>18</var>, <var data-var='time'>12:00</var> EDT Identified - Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

Jul <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EDT Resolved - We're currently investigating an issue that may affect the installation of the ShareGate Apricot Teams chatbot. As a result, some chatbot notifications may not be sent to users.

We're experiencing issues with the ShareGate Apricot Teams chatbot

Jul <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> EDT Resolved - We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

Jun <var data-var='date'>23</var>, <var data-var='time'>14:00</var> EDT Resolved - We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

Is ShareGate down?

ShareGate status is UP

Lastest published events

ShareGate Protect - Intermittent Access Issues

Login timeout issues

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

ShareGate Services, Components and Regions

Recent ShareGate events

ShareGate Protect - Intermittent Access Issues

Login timeout issues

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

ShareGate is currently experiencing responsiveness issues

ShareGate is experiencing M365 syncing issues

ShareGate is currently experiencing latency issues

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Is ShareGate down?

ShareGate status is UP

Lastest published events

ShareGate Protect - Intermittent Access Issues

Login timeout issues

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

ShareGate Services, Components and Regions

Recent ShareGate events

ShareGate Protect - Intermittent Access Issues

Login timeout issues

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

ShareGate is currently experiencing responsiveness issues

ShareGate is experiencing M365 syncing issues

ShareGate is currently experiencing latency issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!