Oct <var data-var='date'> 9</var>, <var data-var='time'>14:08</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:52</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>12:42</var> EDT Investigating - Some of our service providers are currently experiencing issues. We’re assessing the impact on our services and will share updates here as we learn more.

e-Transfer Delayed

Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>14:44</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable October 7th between 4am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

E-Transfer Maintenance

Oct <var data-var='date'> 6</var>, <var data-var='time'>14:35</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:36</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:33</var> EDT Investigating - We are experiencing degraded performance on e-transfers and wires

Service Outage

Oct <var data-var='date'> 5</var>, <var data-var='time'>15:49</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:24</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> EDT Investigating - We are currently investigating this issue.

Interac Money Requests currently delayed

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:33</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:27</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:59</var> EDT Investigating - We are currently investigating this issue.

API Performance Degraded

Oct <var data-var='date'> 2</var>, <var data-var='time'>00:04</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>00:02</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>00:01</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>23:05</var> EDT Investigating - An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding

3rd party e-Transfer cash-out delayed

Sep <var data-var='date'>29</var>, <var data-var='time'>19:15</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>18:56</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>18:52</var> EDT Investigating - We are currently investigating this issue.

Sep <var data-var='date'>10</var>, <var data-var='time'>14:25</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>12:13</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>12:03</var> EDT Identified - We are experiencing performance issues on the request money feature and are working on a fix. Sep <var data-var='date'>10</var>, <var data-var='time'>12:01</var> EDT Investigating - We are currently investigating this issue.

Problems with Interac e-Transfer Request Money

Sep <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>08:35</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable August 6th between 3am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:39</var> EDT Monitoring - A fix has been implemented and we're currently broadcasting the remaining of the transaction backlog. Thank you for your patience. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:29</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:18</var> EDT Investigating - We are currently investigating this issue.

Ethereum & USDC cashouts currently unavailable

Aug <var data-var='date'>30</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>08:40</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, Bill Payment will be unavailable on August 30 between 3am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Bill Pay Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>11:36</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 25th, 2026 between 7am - 9pm ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>02:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>08:33</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 23rd between 2:30am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>16:13</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 4th, 2026 between 8pm - 10pm ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>14:08</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, Bill Payments will be unavailable on August 5 between 7:30am - 9am ET. Full functionality will be restored at that point and transfers will be processed then.

Bill Payment Maintenance

Aug <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>16:07</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 5th, 2026 between 4am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>25</var>, <var data-var='time'>01:42</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 4th, 2026 between 8pm - 10pm ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:17</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on July 26, 2026 between 4am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on July 7 between 6am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>21</var>, <var data-var='time'>18:58</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>18:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>16:34</var> EDT Identified - The issue has been identified and a fix is being implemented.

Card Service (Issuing, Digital Wallet Tokenization) problems

Jul <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on July 12, 2026 between midnight - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'> 8</var>, <var data-var='time'>14:59</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:53</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> EDT Investigating - We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

Widespread Service Unavailability

Jun <var data-var='date'>28</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:24</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on June 28 between 3:00 am - 6:00 am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:29</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 25 between 1am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>11:58</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 23 between 5am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Is Shakepay down?

Shakepay status is UP

Lastest published events

e-Transfer Delayed

E-Transfer Maintenance

Service Outage

Shakepay Services, Components and Regions

Recent Shakepay events

e-Transfer Delayed

E-Transfer Maintenance

Service Outage

Interac Money Requests currently delayed

API Performance Degraded

3rd party e-Transfer cash-out delayed