THIS IS A SCHEDULED EVENT Sep <var data-var='date'>6</var>, <var data-var='time'>03:00</var> - <var data-var='time'>06:00</var> EDT Aug <var data-var='date'>22</var>, <var data-var='time'>08:35</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable August 6th between 3am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

E-Transfer Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>30</var>, <var data-var='time'>03:00</var> - <var data-var='time'>08:00</var> EDT Aug <var data-var='date'>22</var>, <var data-var='time'>08:40</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, Bill Payment will be unavailable on August 30 between 3am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Bill Pay Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>11:36</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 25th, 2026 between 7am - 9pm ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>02:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>08:33</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 23rd between 2:30am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>16:13</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 4th, 2026 between 8pm - 10pm ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>14:08</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, Bill Payments will be unavailable on August 5 between 7:30am - 9am ET. Full functionality will be restored at that point and transfers will be processed then.

Bill Payment Maintenance

Aug <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>16:07</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 5th, 2026 between 4am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>25</var>, <var data-var='time'>01:42</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on August 4th, 2026 between 8pm - 10pm ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:17</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on July 26, 2026 between 4am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on July 7 between 6am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'>21</var>, <var data-var='time'>18:58</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>18:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>16:34</var> EDT Identified - The issue has been identified and a fix is being implemented.

Card Service (Issuing, Digital Wallet Tokenization) problems

Jul <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on July 12, 2026 between midnight - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jul <var data-var='date'> 8</var>, <var data-var='time'>14:59</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:53</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> EDT Investigating - We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

Widespread Service Unavailability

Jun <var data-var='date'>28</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:24</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on June 28 between 3:00 am - 6:00 am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:29</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 25 between 1am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>11:58</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 23 between 5am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>15:35</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 21, 2026 between 2am - 6am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'>10</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:22</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on June 10, 2026 between 5am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>14:25</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be unavailable on June 8th between 6am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

Jun <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>07:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions. Jun <var data-var='date'> 7</var>, <var data-var='time'>07:35</var> EDT Identified - Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

Crypto Transactions delayed

Jun <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>10:10</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, Bill Pay will be unavailable on June 1st between 8am - 9am ET. Full functionality will be restored at that point and transfers will be processed then.

May <var data-var='date'>27</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>10:13</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer withdrawals will be unavailable on May 27, between 7am - 8am ET. Full functionality will be restored at that point and transfers will be processed then.

May <var data-var='date'>24</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>10:31</var> EDT Scheduled - Due to a scheduled maintenance from our banking partner, e-Transfer deposits and withdrawals will be delayed on May 24, 2026 between 1am - 9am ET. Full functionality will be restored at that point and transfers will be processed then.

May <var data-var='date'>21</var>, <var data-var='time'>12:15</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>12:03</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>11:40</var> EDT Identified - Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading. May <var data-var='date'>21</var>, <var data-var='time'>11:36</var> EDT Investigating - We are currently investigating this issue.

Performance degraded: In-app Card screen

May <var data-var='date'>20</var>, <var data-var='time'>13:35</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:33</var> EDT Investigating - We are currently investigating this issue.

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E-Transfer Maintenance

E-Transfer Maintenance

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E-Transfer Maintenance

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