Sep <var data-var='date'> 7</var>, <var data-var='time'>09:07</var> EDT Resolved - This incident is resolved and SevenRooms is fully operational. A mitigation at 8:27 AM ET restored normal operation, and systems have remained stable since. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:27</var> EDT Monitoring - Service is returning to normal across SevenRooms. Our engineering team remains engaged and monitoring closely to confirm stability. Sep <var data-var='date'> 7</var>, <var data-var='time'>06:51</var> EDT Update - Our engineering team is actively working to resolve the issue. We'll provide another update by 7:15 AM ET. Sep <var data-var='date'> 7</var>, <var data-var='time'>06:18</var> EDT Identified - Following the earlier recovery, some users may experience slowness accessing VMS and Widgets. Our engineering team is actively working to resolve the issue. We'll provide another update by 6:40 AM ET. Sep <var data-var='date'> 7</var>, <var data-var='time'>05:54</var> EDT Monitoring - Service is recovering and SevenRooms is accessible again. Our engineering team is monitoring closely to confirm stability. We'll provide another update by 6:10 AM ET. Sep <var data-var='date'> 7</var>, <var data-var='time'>05:24</var> EDT Identified - We're investigating a partial service outage preventing some venues and guests from accessing SevenRooms. Our engineering team is actively working to identify the cause. We'll provide another update by 5:40 AM ET.

SevenRooms Partial Outage Affecting VMS and Widgets

Aug <var data-var='date'> 4</var>, <var data-var='time'>16:12</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:07</var> EDT Monitoring - Error rates have returned to normal and our engineering team is continuing monitoring closely to confirm stability. If you're still experiencing any issues, please contact support@sevenrooms.com. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:53</var> EDT Investigating - We're investigating elevated errors and slowness affecting affecting our API, Booking, and Sync services. During this time, users may experience intermittent errors or latency when accessing these features. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide further updates as soon as more information becomes available.

Investigating service degradation affecting API, Booking, and Sync services

Jun <var data-var='date'>21</var>, <var data-var='time'>10:19</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>21</var>, <var data-var='time'>07:17</var> EDT Monitoring - Google Cloud Support has communicated that the issue has been mitigated on their end, and we are seeing recovery across affected services. We will continue monitoring before confirming full resolution. Jun <var data-var='date'>21</var>, <var data-var='time'>06:06</var> EDT Update - We continue to monitor the third-party cloud service disruption and are working with Google Cloud Support as they investigate. Jun <var data-var='date'>21</var>, <var data-var='time'>05:54</var> EDT Identified - We are in contact with Google Cloud Support Engineers regarding a regional cloud service disruption that is impacting a number of our application services. Our team is working with Google Cloud and monitoring the impact closely. At this time, some users may experience degraded performance or intermittent errors. We will provide another update as soon as we have more information.

Investigating cloud service disruption

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> EST Resolved - This issue has been fully resolved, and all reservation widgets and services are now operating normally. We will continue to monitor performance throughout the day to ensure continued stability. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:22</var> EST Monitoring - We have implemented a fix to address the connectivity issues and are seeing service stabilize across our infrastructure. Widgets and services should now be loading correctly for most venues. We are continuing to monitor the situation closely to ensure full performance is maintained. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> EST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:49</var> EST Identified - Our engineering team is currently addressing a connectivity issue affecting our reservation widget. This is preventing the widget from loading for some venues. We have identified the source of the disruption within our service infrastructure and are working on a fix to restore stable connections immediately.

Intermittent Reservation Widget Connectivity

Dec <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> EST Resolved - What Happened? -Some clients reported encountering errors upon loading widgets on our platform. Impact -The issue temporarily affected the proper loading of widgets on the SevenRooms platform. What We Did / Resolution Steps -Our engineering teams quickly identified the root cause and implemented corrective measures. Service has since been fully restored, and all widgets are fully operational.

SevenRooms Widget Loading Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>20:00</var> EST Resolved - On November 18, 2025, between approximately 5:00 PM and 10:00 PM Eastern, some guests using our reservation widget experienced issues loading the payment form and completing card payments when processed via Stripe. Stripe has confirmed and resolved an incident on their side that affected our Stripe-powered payment form in specific cases on our reservation widget. Our monitoring indicates that Stripe payments are now operating normally.

Resolved – Stripe incident impacting card payments on Reservation Widget

Oct <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EDT Resolved - Earlier today, Oct 10, between approximately 12:00 and 1:10 pm ET, we experienced a partial disruption that caused intermittent errors or delays when loading availability time slots, affecting an estimated 1–10% of requests. Our engineers increased capacity and stabilized performance by 1:10 pm ET. While we expect continued stability from these changes, we have reprioritized a planned infrastructure upgrade on an accelerated timeline to increase capacity and reduce the chance of recurrence; we expect this work to complete within the next two weeks and will continue to monitor closely—no customer action is required.

Partial Service Disruption

Oct <var data-var='date'> 2</var>, <var data-var='time'>16:25</var> EDT Resolved - This incident is resolved. Impact was limited to 2:00–2:15 PM ET. A mitigation at 2:15 PM ET restored normal operation, and systems have remained stable since. Oct <var data-var='date'> 2</var>, <var data-var='time'>16:01</var> EDT Update - Our engineering team is working on a fix for the root cause. Systems remain stable and we are continuing to monitor closely. We will provide the next update by 5:00 PM Eastern. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:09</var> EDT Update - Our engineering team continues to investigate the root cause. Systems remain stable and we are monitoring closely and will provide the next update by 4:00 PM Eastern. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:26</var> EDT Identified - SevenRooms experienced an issue impacting the SevenRooms platforms. The issue has been remediated and our engineering team actively working through root cause to prevent further reoccurrence. Users may see degraded experience in the product including errors, slow loads, or timeouts as our system continues to recover.

SevenRooms Outage

Oct <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> EDT Resolved - This incident has been resolved. Services have remained stable since 12:25 PM ET (Oct 2); no further impact observed. Oct <var data-var='date'> 2</var>, <var data-var='time'>12:35</var> EDT Monitoring - SevenRooms experienced an outage impacting VMS and Widgets from 12:18-12:25 PM Eastern. Users may have seen errors, slow loads, or timeouts. Our system has recovered and our engineering team is actively investigating and continuing to monitor.

Sep <var data-var='date'>20</var>, <var data-var='time'>16:49</var> EDT Resolved - This incident has been resolved. Sync functionality is operating as expected. You may notice some residual catch-up from the delay; these will clear on their own. Sep <var data-var='date'>20</var>, <var data-var='time'>15:56</var> EDT Monitoring - A recent sync issue caused a delay in new information—such as reservation changes or guest profile updates—from appearing on the SevenRooms mobile app for a period of time. Our team quickly identified the cause and worked to restore normal service. What We Did Our engineers immediately began investigating the sync delay. After identifying the problem, we implemented a fix to restore the connection and ensure data is once again flowing seamlessly to the mobile app. All systems are now operating as expected, and we will continue to monitor the situation closely to ensure full stability. Next Steps There is no action required on your part. Your mobile app should now be receiving all updates in real-time. If you continue to experience any issues, please do not hesitate to contact our support team. We appreciate your patience and understanding as we worked to resolve this issue. Sep <var data-var='date'>20</var>, <var data-var='time'>15:47</var> EDT Identified - We've identified an issue affecting mobile sync within the SevenRooms mobile app, which may cause delayed updates for some users. Our team is actively investigating the root cause and is working on a solution to restore normal service. Impact: Some users may be experiencing delays in data synchronization on the SevenRooms mobile app. Next Steps: We are working to resolve this as our highest priority and will provide another update as soon as we have more information. Thank you for your patience.

SevenRooms Mobile App Sync Delays

Aug <var data-var='date'>13</var>, <var data-var='time'>17:27</var> EDT Resolved - This incident has been resolved. Search functionality for reservations and clients in the SevenRooms VMS is now operating as expected. Aug <var data-var='date'>13</var>, <var data-var='time'>16:49</var> EDT Identified - We’ve identified an issue affecting reservation and client search in the SevenRooms VMS. Users may encounter errors or empty results when attempting to search. A fix is being implemented.

Reservation & Client Search – Issue Identified

Aug <var data-var='date'>13</var>, <var data-var='time'>13:19</var> EDT Resolved - This incident has been resolved. The Events Widget is now functioning as expected. Aug <var data-var='date'>13</var>, <var data-var='time'>12:43</var> EDT Investigating - We have identified an issue with the Events Widget. Affected users may be unable to load or view events on the widget page. We are actively working on a resolution.

Events Widget – Issue Identified

Aug <var data-var='date'>11</var>, <var data-var='time'>15:00</var> EDT Resolved - Between 3:03 PM and 3:44 PM ET on August 11, 2025, a code deployment introduced an issue that prevented the SevenRooms OS mobile application from loading configuration data, impacting access to the mobile app. A rollback was completed to restore service.

SevenRooms OS Application Issue

Jun <var data-var='date'>12</var>, <var data-var='time'>17:35</var> EDT Resolved - Google has reported that most of the Google Cloud products have confirmed full service recovery. We are pleased to confirm that all SevenRooms services have returned to normal operation. Your services should now be functioning as expected. We sincerely thank you for your patience and understanding throughout this significant external disruption. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>16:53</var> EDT Update - We've seen service restored as of 4:25 pm ET, and we will continue to monitor the situation and wait for Google Cloud’s final confirmation. We will provide an update here when new information is available. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>16:06</var> EDT Update - The external Google Cloud Platform (GCP) outage remains ongoing, and our services continue to be affected. We are actively monitoring the situation and will provide an update here when new information is available. Please find Google's latest status at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>15:09</var> EDT Monitoring - We continue to experience intermittent access and slow loading times, including for our mobile SevenRooms OS, due to a global Google Cloud Platform (GCP) outage. Google has confirmed this issue began at 1:51 PM Eastern today, impacting multiple GCP products Our team is actively monitoring the situation alongside Google's investigation. For Google's latest updates, please visit: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW. We will provide another update here as soon as more information is available. Jun <var data-var='date'>12</var>, <var data-var='time'>14:22</var> EDT Identified - Major External Outage Affecting Services What's Going On? We're currently experiencing service disruptions, including intermittent access and slow loading times, due to a confirmed major internal outage impacting Google Cloud Platform (GCP). We have received confirmation of this widespread issue from Google Cloud's Technical team. This incident is affecting core infrastructure that supports our operations, and many other services reliant on GCP. Impact Customers may experience difficulty accessing our platform or find that pages are loading very slowly. Our team is actively monitoring the situation. While Google has not yet updated their official status page at https://status.cloud.google.com/, you can find broader internet outage information and monitor the situation at https://downdetector.com/. We will provide another update as soon as more information becomes available, or when we see services return to normal. Jun <var data-var='date'>12</var>, <var data-var='time'>14:11</var> EDT Investigating - What's Going On? We're currently monitoring an external service disruption impacting Google Cloud Platform (GCP), which appears to be affecting access and loading times for our services. This widespread issue is impacting core infrastructure that supports our operations. Impact You might experience difficulty accessing our platform or find that pages are loading very slowly. Closing Our team is closely tracking this issue and will provide another update as soon as more information becomes available, or when we see services return to normal.

Monitoring External Service Issues

Jun <var data-var='date'> 8</var>, <var data-var='time'>15:19</var> EDT Resolved - The elevated latency and general slowness impacting the Venue Manager System (VMS) has been resolved. The issue was related to an external service within our infrastructure. Our engineering team implemented an adjustment to this service, and VMS performance has returned to normal. We are coordinating with our external partners at Google Cloud Platform as they investigate the underlying cause. We will continue to closely monitor the system to ensure ongoing stability. Thank you for your patience and understanding. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:14</var> EDT Investigating - We are investigating isolated reports of elevated latency and general slowness impacting the Venue Manager System (VMS) for some users. This appears to be related to an external service and may cause delayed loading times, particularly when navigating between pages or attempting to log in. Impact For affected venues, the primary impact is a degraded experience within the VMS, leading to slower operations for your staff. We understand this can cause significant inconvenience, and we apologize for any disruption to your daily activities. Workaround While our teams work on a full resolution, some affected venues have reported that clearing their browser's cache has temporarily helped alleviate the issue. Please note that the problem may recur. Next Steps Our engineering team is actively engaged and working with our external partners to identify the root cause and implement a resolution as quickly as possible. We'll provide further updates as new information becomes available. We appreciate your patience and understanding as we work to restore full performance.

Investigating Isolated Reports of VMS Slowness

Jun <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> EDT Resolved - This issue has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:09</var> EDT Monitoring - What’s Going On? We’re seeing significant improvements in login access, and it appears the widespread issues that were impacting our services have largely subsided. We believe the incident was related to an external network issue that was affecting a broader segment of the internet. Impact While we believe the core issue has been resolved, we’re continuing to monitor system performance closely to ensure full stability across all services. Users should now be able to log in and access our systems without difficulty. Closing We sincerely apologize for any inconvenience this disruption may have caused. Our team is actively monitoring to confirm complete restoration of all services. We appreciate your continued patience as we ensure everything is fully back to normal. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> EDT Identified - What’s Going On? We’re currently investigating reports of login issues impacting some of our users. It appears to be related to a regional internet service provider (ISP) DNS outage, which is affecting access to our services. Impact Users attempting to log in via username and password may be able to access the system directly through this alternative link: https://app.sevenrooms.com/login. Unfortunately, we do not have a current workaround for users who rely on Single Sign-On (SSO), as these connections redirect through a different pathway. We’ve observed that some users are successfully connecting via mobile networks, and we’ve also received reports that iPad access remains unaffected for some clients. We understand this is an inconvenience and sincerely apologize for any disruption this may cause. Our team is actively investigating the situation and will provide further updates as soon as more information becomes available. Jun <var data-var='date'> 6</var>, <var data-var='time'>11:42</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 6</var>, <var data-var='time'>11:41</var> EDT Investigating - We are currently experiencing a DNS outage affecting the SevenRooms VMS. Our engineering team is actively investigating the root cause and working to restore functionality as quickly as possible. We’ll provide updates here as soon as we have more information. We sincerely apologize for the disruption and appreciate your patience.

VMS Outage

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:43</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>18:33</var> EDT Identified - We are currently investigating an issue affecting some users, where a white screen appears and renders the browser unresponsive when accessing VMS. This behavior typically occurs during the initial page load, particularly when navigating to sections such as Reservations. The root cause has been identified as a Google Cloud-related issue. Our engineering team is working with Google Cloud to implement a workaround. We will continue to provide updates as more information becomes available and apologize for any inconvenience this may cause.

VMS Loading Error

Mar <var data-var='date'>17</var>, <var data-var='time'>10:26</var> EDT Resolved - Google has removed the Action Center banner that indicated an ongoing issue with Google Reserve feed processing. All Sevenrooms systems are functioning normally and processing Google Reserve feeds without issue. With the removal of the banner from Google's Action Center, we are considering this incident resolved. We appreciate your patience and understanding. Mar <var data-var='date'>14</var>, <var data-var='time'>18:43</var> EDT Update - We're continuing to monitor the previously reported Google Reserve feed processing issue. Currently, we have not received any new information from Google. Our systems remain stable, with no observable impact to the reported issue and we will provide updates as they become available. Mar <var data-var='date'>14</var>, <var data-var='time'>15:41</var> EDT Update - We are continuing to monitor Google's reported issue with their backend feed processing. At this time, we have not received any further updates from Google. Our team is actively monitoring for any potential downstream impacts related to this issue and will provide further updates as soon as we receive new information from Google or observe any changes in system behavior. Mar <var data-var='date'>14</var>, <var data-var='time'>12:25</var> EDT Monitoring - Google has reported an issue with their backend feed processing, affecting both their Google Reserve sandbox and production environments. Specifically, Google has stated: "There is a known error in processing feeds for both sandbox and production. Our internal team is aware and expects a fix soon." While Sevenrooms systems remain operational, this may cause downstream data synchronization issues, including potential impacts on inventory availability. Google has posted a notification on their Action Center. We are monitoring the situation and will provide updates as received from Google.

Google Reserve Feed Processing Notification

Mar <var data-var='date'>12</var>, <var data-var='time'>14:25</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>14:06</var> EDT Monitoring - Our engineering team identified and corrected the configuration issue, restoring normal functionality to our Reservation Widgets. We have also taken steps to prevent recurrence. Impact: During the incident, clients experienced inaccurate reservation availability displays on their widgets, impacting their ability to take bookings. This has been resolved. We apologize for any inconvenience this incident may have caused. We appreciate your patience as we worked to resolve the issue and are continuing to monitor performance. Mar <var data-var='date'>12</var>, <var data-var='time'>13:50</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>12</var>, <var data-var='time'>13:37</var> EDT Identified - We are currently experiencing an issue affecting reservation availability widgets. This issue is impacting both new and legacy widget versions. We understand the urgency of this situation and are actively working to resolve the issue. Our engineering team is currently implementing a rollback of recent changes to restore normal functionality. We will provide further updates as soon as they are available. We apologize for any inconvenience this may cause.

Reservation Availability Widget Displaying No Availability

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:36</var> EST Monitoring - Between approximately 2:46 PM and 2:58 PM, we experienced elevated response latencies affecting our sync service. This resulted in delays for users using out SevenRooms OS mobile app. Impact: During this brief window, users may have encountered delays in functionalities dependent on the sync service. Resolution: The issue stemmed from a rapid traffic shift to a new deployment. While intended to improve performance, Google Cloud's scaling did not immediately match the increased demand. Once Google Cloud reached equilibrium, services returned to normal. We are confident that this has been resolved and will not reoccur. We apologize for any inconvenience this may have caused.

SevenRooms OS Mobile App Experienced Brief Outage

Jan <var data-var='date'>30</var>, <var data-var='time'>19:55</var> EST Resolved - The issue with the SevenRoomsOS mobile app not properly logging sent or received SMS messages has been resolved. All messages should now be logging correctly in your chat history. We appreciate your patience while we worked to resolve this issue. Jan <var data-var='date'>30</var>, <var data-var='time'>19:22</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>30</var>, <var data-var='time'>19:21</var> EST Investigating - We are aware of, and resolving an issue where the SevenRoomsOS mobile app is not logging sent or received messages properly. This means that some messages may error upon sending, and may not be visible in your chat history. We apologize for any inconvenience this may cause. We are working hard to resolve this issue as quickly as possible and will provide an update as soon as we have more information.

SevenRoomsOS SMS Logging Issue

Dec <var data-var='date'>13</var>, <var data-var='time'>15:27</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>14:27</var> EST Monitoring - We have implemented a fix for the issue that was preventing some guests from modifying existing reservations We will continue monitoring to confirm the fix is effective and prevent further issues. We appreciate your patience. Dec <var data-var='date'>13</var>, <var data-var='time'>13:06</var> EST Identified - We have identified an issue with the new reservation widget that may prevent some guests from modifying existing reservations. Guests experiencing this issue will need to contact the venue directly for assistance while we work to resolve this as quickly as possible. We apologize for any inconvenience.

Reservation Modification Error

Dec <var data-var='date'>13</var>, <var data-var='time'>06:37</var> EST Resolved - A brief service interruption has occurred. During this time, some platform functions were temporarily unavailable. Our team quickly identified an infrastructure issue and implemented a resolution to restore full functionality.

Infrastructure Outage

Nov <var data-var='date'> 1</var>, <var data-var='time'>13:08</var> EDT Resolved - This incident has been resolved Nov <var data-var='date'> 1</var>, <var data-var='time'>12:35</var> EDT Monitoring - Our team has implemented a fix and are continuing to monitor the system to ensure its stability. Thank you for your patience, and we apologize for any inconvenience this might have caused. Nov <var data-var='date'> 1</var>, <var data-var='time'>12:27</var> EDT Identified - We have identified the root cause of the intermittent system issues and are actively working on implementing a fix. Thank you for your continued patience. Nov <var data-var='date'> 1</var>, <var data-var='time'>11:58</var> EDT Investigating - We are currently experiencing some instability within our VMS. Our team is working hard to resolve this issue as quickly as possible. Thank you for your patience.

VMS System Instability

Oct <var data-var='date'>23</var>, <var data-var='time'>14:21</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>13:47</var> EDT Monitoring - We have released a fix for the intermittent slowness that some venues may have experienced when making reservations. We are continuing to monitor and investigate to identify the root cause and ensure it is fully resolved. Thank you for your patience, and we apologize for any inconvenience this might have caused. Oct <var data-var='date'>23</var>, <var data-var='time'>11:18</var> EDT Identified - We have identified the cause of the intermittent slowness that some venues may have experienced when making reservations. Our engineers are working to implement a solution as quickly as possible. We apologize for any inconvenience this may cause.

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Lastest published events

SevenRooms Partial Outage Affecting VMS and Widgets

Investigating service degradation affecting API, Booking, and Sync services

Investigating cloud service disruption

SEVENROOMS Services, Components and Regions

Recent SEVENROOMS events

SevenRooms Partial Outage Affecting VMS and Widgets

Investigating service degradation affecting API, Booking, and Sync services

Investigating cloud service disruption

Intermittent Reservation Widget Connectivity

SevenRooms Widget Loading Issues

Resolved – Stripe incident impacting card payments on Reservation Widget