THIS IS A SCHEDULED EVENT Sep <var data-var='date'>28</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> CEST Sep <var data-var='date'>25</var>, <var data-var='time'>16:02</var> CEST Scheduled - We're currently reprocessing historical tracking data for Royal Mail (GB). During this time, you may see tracking events and statuses for Royal Mail shipments being updated. This is expected and doesn't need any action from you. We'll post an update here when the reprocessing is complete. If you have questions in the meantime, please contact our support team.

Maintenance – Reprocessing of Royal Mail GB historical tracking data

Sep <var data-var='date'>25</var>, <var data-var='time'>11:01</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>09:20</var> CEST Identified - Some customers faced 'Duplicate Order' error after deleting an order and creating it again immediately. It is caused by a delay synchronizing the database state, resolves on a second attempt. We are issuing a fix soon.

Errors when re-creating orders

Aug <var data-var='date'>24</var>, <var data-var='time'>18:07</var> CEST Resolved - The Colissimo API has been running at its normal performance level again for about 2 hours. Aug <var data-var='date'>24</var>, <var data-var='time'>12:57</var> CEST Investigating - We are currently observing elevated response times and intermittent timeouts on the Colissimo Labels API. We have contacted the carrier and are awaiting their feedback. Label creation remains operational, though performance is degraded. We will provide an update as soon as we have more information. We apologize for any inconvenience caused.

Colissimo Labels API – Degraded Performance

Jul <var data-var='date'>15</var>, <var data-var='time'>18:46</var> CEST Resolved - The Colissimo Label API has been running smoothly again for about 1.5 hours, with its usual performance. We are continuing to monitor the situation, but the issue has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>15:33</var> CEST Identified - We are currently observing elevated response times and intermittent timeouts on the Colissimo Labels API. We have contacted the carrier and are awaiting their feedback. Label creation remains operational, though performance is degraded. We will provide an update as soon as we have more information. We apologize for any inconvenience caused.

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:05</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:38</var> CEST Monitoring - Colissimo/La Poste has implemented a fix, and we can see that labels have been generating without any issues again for about 20 minutes. We are continuing to monitor the situation. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:16</var> CEST Identified - We are currently experiencing issues with label creation for the Colissimo carrier. The issue originates from the Colissimo API. We have contacted the carrier and are monitoring the situation closely. We will provide updates as soon as we have more information.

Colissimo Label API: unable to generate labels.

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:50</var> CEST Resolved - This incident has been resolved

Claims is not operational

Jun <var data-var='date'>30</var>, <var data-var='time'>11:48</var> CEST Resolved - The issue has now been resolved. The root cause was a global change on the Colissimo side to the way return shipments are routed. As a result, the issue affected all customers using Colissimo returns. We sincerely apologize for the inconvenience this caused and appreciate your patience while we investigated and resolved the issue. Jun <var data-var='date'>30</var>, <var data-var='time'>08:40</var> CEST Investigating - We are currently experiencing issues with the return label creation for the carrier Colissimo. The issue originates from the Colissimo API. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

Colissimo Return Label Creation Disruption

Jun <var data-var='date'>25</var>, <var data-var='time'>11:11</var> CEST Resolved - The issue has been resolved, and label creation for Bpost is now working as expected again. If any label creation requests failed previously, you can retry them now. We apologize for the inconvenience and appreciate your patience. Jun <var data-var='date'>25</var>, <var data-var='time'>11:04</var> CEST Identified - We are currently experiencing issues with label creation for the carrier Bpost. The root cause has been identified, and we are working on a fix.

Bpost BE Label Creation Disruption

Jun <var data-var='date'>11</var>, <var data-var='time'>14:06</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>13:58</var> CEST Investigating - After a recent deployment, the Tracking API experienced some problems. The faulty deployment was rollbacked and we are taking preventive measures. If you continue to experience issue, reach out to our support team.

Tracking API - degraded performance

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:07</var> CEST Resolved - Dear Customers, the issue has been resolved and all data points are up to date now. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> CEST Identified - Dear Customers, We are currently experiencing degraded performance in the availability of tracking updates within our Analytics tool (7S Portal). Carrier tracking events received during the periods 2026-06-02 10:00 and 2026-06-03 10:30 are not yet visible in Analytics. We have identified the root cause and are reprocessing the affected data. We expect all missing tracking events to be fully available in Analytics by 10:30 today. Please note that if you are consuming tracking data directly through our SQS or Tracking API you are not affected by this issue and continue to receive data as expected. We apologize for the inconvenience and will provide another update once the issue has been fully resolved. Weniger anzeigen.

Portal Analytics currently experiencing degraded tracking performance

Jun <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST Scheduled - Please be informed that the carrier Post NL will perform system maintenance during the following time: 	--> Start: 02.06.2026 - 09:00 (CEST) 	--> End: 02.06.2026 - 10:00 (CEST) During this period, you may experience occasional interruptions or degraded performance. This announcement is only relevant for customers: 	1. Using the 7S label service for the creation of Post NL Labels or 2. Customers who are directly connected with the Post NL Label creation, tracking and shipping status APIs. On behalf of Post NL, we apologize for any inconvenience this may cause.

Post NL Maintenance: Potential performance impact between June 2, 09:00 - 10:00AM (CEST)

May <var data-var='date'>29</var>, <var data-var='time'>16:15</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>16:14</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>29</var>, <var data-var='time'>14:40</var> CEST Identified - We are in contact with PostNord, who have confirmed an issue with their API affecting all of their customers. Their team is actively working on a resolution with the highest priority. We will provide another update here as soon as more information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>13:54</var> CEST Investigating - We are currently experiencing issues with the label creation for the carrier Post Nord. The issue originates from the Post Nord API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

Post Nord Label Creation Disruption

May <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>08:37</var> CEST Monitoring - The issue affecting the label creation for Correos shipments has been resolved. The Correos API has recovered, and all services are now operating normally. We will continue to monitor the situation. May <var data-var='date'> 5</var>, <var data-var='time'>08:06</var> CEST Investigating - We are currently experiencing issues with the label creation for the carrier Correos. The issue originates from the Correos API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

Correos ES Label Creation Disruption

Apr <var data-var='date'>27</var>, <var data-var='time'>08:52</var> CEST Resolved - The issue affecting label creation for PostNord shipments has been resolved. The PostNord API has recovered, and all services are now operating normally. We will continue to monitor the situation. Apr <var data-var='date'>27</var>, <var data-var='time'>08:13</var> CEST Investigating - We are currently experiencing issues for label creation for the carrier Post Nord. The issue originates from the Post Nord API, which is currently unavailable. We are actively monitoring the situation and will provide updates as soon as we have more information from the carrier.

Apr <var data-var='date'>22</var>, <var data-var='time'>18:33</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>15:30</var> CEST Monitoring - Earlier today, starting at approximately 14:20, we experienced partial service disruptions affecting Bpost, SEUR, BRT, DHL ES and Mondial Relay. This was due to an issue with one of our third-party service providers. A fix has now been successfully implemented, and all services are fully operational again. We are continuing to monitor the systems closely to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

Resolved: Partial Outage – Bpost, SEUR, BRT, DHL ES and Mondial Relay

Apr <var data-var='date'>12</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>10:20</var> CEST Scheduled - From Saturday to Sunday, April 12, 2026, between 00:00 and 8:00 AM CEST, Inpost will be performing critical updates to their core network infrastructure within the InPost Data Center. As a result, almost all hosted Inpost applications, services and creating new parcels for InPost Group will be temporarily unavailable. What will work: - Despite this interruption, the clients will still be able to collect prepaid packages from Paczkomat® devices using a pickup code or QR code. - Previously retrieved information about parcels with pickup codes/QR code in the InPost Mobile App will remain visible. What will not work: - All hosted applications, services and creating new parcels will be temporarily unavailable. - Sending parcels at the Paczkomat® devices and PUDO will not be possible. - PUDO applications will not be available. - The ILS system, Admin Console and Limur applications will be unavailable during this period. - InPost Pay, InPost Pay and Uni Credit onboarding process. - InPost Out Of The Box online shop, InPost Fresh. - Remote collection via InPost Mobile application of parcels placed in the Paczkomat®. - Parcel creation, label generation, and parcel placement at the Paczkomat® Parcel Locker via ShipX, Global API, Global API Gateway, PL API Gateway, Rest API Szybkie Zwroty, APIv2; APIv4; Trucker, Web-Trucker, Quick Send (Szybkie Nadania), Offline Integrations, Quick Returns (Szybkie Zwroty), InPost Mobile App; Parcel Manager will not be possible. - Creation of parcels for the Paczkomat® and collection points (POP/PaczkoPunkt) as well as courier parcels. - Sending parcels without a label and processing quick returns in Paczkomat® devices. - Generation of return codes for Allegro parcels. - The dispatch of SMS, email, and Push notifications regarding pickup codes, etc., will be suspended. - Payment for parcels on delivery. - Parcel redirection. - ICRA apps will not be accessible for the period of this change. - ICLA app will be unavailable. - The InPost main websites will be in maintenance mode during this time. - CC Proxy (Voice & Chat bot for customer service) will not be available. - COD & Cashflow - users will not be able to perform actions on the COD or Cashflow UI, and no transfers to customers will be processed. The branch cash register module will be non-operational, and couriers will be unable to settle through cash deposit machines or at the branch. - GoCouriers and SkillBox will be unavailable. Please note that this maintenance information is only relevant if you are using the carrier InPost, all other carriers remain unaffected.

InPost Global Maintenance 12.04.2026 from 00:00 to 08:00 AM CEST

Mar <var data-var='date'>25</var>, <var data-var='time'>13:39</var> CET Resolved - The issue affecting scheduled exports in the 7S Portal (Analytics section) has been resolved. All automated exports are now functioning as expected again. Thank you for your patience, and we apologize for any inconvenience this may have caused! Mar <var data-var='date'>25</var>, <var data-var='time'>11:01</var> CET Identified - We are currently experiencing an issue affecting scheduled exports within the 7S Portal (Analytics section). While all dashboards remain fully accessible and functional, automated exports are not being executed as expected. We have identified the root cause and are currently working on a solution. We will provide an update once the issue is resolved or if additional information becomes available.

7S Portal: Scheduled Analytics Export Failure

Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>01:06</var> CET Scheduled - Please be informed that the carrier Packeta will perform system maintenance during the following time: → Start: 07.03.2026 – 10:00 pm (CET) → End: 08.03.2026 – 03:00 am (CET) During this period, label creation services may be unavailable. You may also experience interruptions when creating shipments via API or through the client section. This announcement is only relevant for customers: Using the 7S label service for the creation of Packeta labels, or Customers who are directly connected with the Packeta label creation API. On behalf of Packeta, we apologize for any inconvenience this may cause.

Packeta Scheduled Maintenance: Possible Service Interruptions on 07–08 March 2026 (22:00–03:00 CET)

Feb <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CET Resolved - The issue affecting some Analytics performance dashboards has been resolved. Incomplete data points in the new shipment storage caused failures importing new datasets into Analytics, which blocked the KPI calculation logic used for historical performance. We deployed a fix and completed the required recalculation jobs. All dashboards are available now, and historical performance data is fully up to date.

Seven Senders Analytics - Partial Outage

Dec <var data-var='date'>22</var>, <var data-var='time'>18:02</var> CET Resolved - We have just received confirmation from Colissimo/La Poste that the issue has been resolved and their systems are stable again. This aligns with our own observations, as label requests have been working successfully for the past 30 minutes. We sincerely apologize once again, on behalf of our partner, for any inconvenience this may have caused. Dec <var data-var='date'>22</var>, <var data-var='time'>13:24</var> CET Update - We are still in close contact with the carrier. There is currently a major outage at La Poste / Colissimo affecting multiple services. Further details and the current status can be found here: https://status.colissimo.fr/ As soon as the issue is resolved or we receive new information, we will provide an update. We apologize for any inconvenience caused on behalf of our partner. Dec <var data-var='date'>22</var>, <var data-var='time'>08:46</var> CET Investigating - We are experiencing performance problems with label creation for Colissimo customers, we are working on the problem and will provide an update soon

Performance degradation - Colissimo label creation impacted

Dec <var data-var='date'>10</var>, <var data-var='time'>15:00</var> CET Resolved - On Wednesday, 10.12.2025 between 15:00 and 16:47 ability to GET shipment information via our API was not operational due to a faulty release. The system is fully operational again after we rolled back the changes.

GET shipments temporarily unavailable

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> CET Monitoring - CloudFlare implemented a fix and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> CET Investigating - Due to an ongoing incident at Cloudflare, some Seven Senders services are currently experiencing degraded performance and partial outages. The following services are affected: --> Service: Label Service: impacted carrier: Inpost PL --> Service: Claims: impacted email communication for customer actions requests We are closely monitoring the situation and will provide further updates as soon as new information is available.For more details on the underlying issue, please also refer to Cloudflare’s status page: --> https://www.cloudflarestatus.com/ <--

Service Degradation Caused by Cloudflare Incident

Nov <var data-var='date'>18</var>, <var data-var='time'>19:02</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>17:43</var> CET Monitoring - Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely. Nov <var data-var='date'>18</var>, <var data-var='time'>15:09</var> CET Identified - It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services. Nov <var data-var='date'>18</var>, <var data-var='time'>13:47</var> CET Investigating - You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.

Shipping labels partially unavailable due to service suppliers

Nov <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>12:23</var> CET Investigating - Due to an ongoing issue with the SDA/Poste Italiane IT API, label creation for this carrier is currently partially unavailable. Some requests may fail while others continue to process normally. We have already reached out to SDA/Poste Italiane IT and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API

Nov <var data-var='date'>10</var>, <var data-var='time'>13:36</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>10:53</var> CET Investigating - Due to a temporary outage of the SDA/Poste Italiane IT API, label creation for this carrier is currently unavailable. We’ve already reached out to SDA/Poste Italiane IT and are waiting for their team to resolve the issue. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

Is Seven Senders down?

Seven Senders status is UP

Lastest published events

Maintenance – Reprocessing of Royal Mail GB historical tracking data

Errors when re-creating orders

Colissimo Labels API – Degraded Performance

Seven Senders Services, Components and Regions

Recent Seven Senders events

Maintenance – Reprocessing of Royal Mail GB historical tracking data

Errors when re-creating orders

Colissimo Labels API – Degraded Performance

Colissimo Labels API – Degraded Performance

Colissimo Label API: unable to generate labels.

Claims is not operational