Aug <var data-var='date'>19</var>, <var data-var='time'>13:25</var> PDT Resolved - The issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Aug <var data-var='date'>19</var>, <var data-var='time'>13:02</var> PDT Monitoring - Our 3rd party provider has deployed a fix for the issue impacting Voice Agents, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. Aug <var data-var='date'>19</var>, <var data-var='time'>12:02</var> PDT Identified - Our 3rd party provider has identified the root cause of the issue impacting Voice Agents and is actively implementing a fix. Please note that all calls are currently being forwarded to the next destination point, minimizing user impact. We apologize for the inconvenience and appreciate your continued patience. Aug <var data-var='date'>19</var>, <var data-var='time'>11:39</var> PDT Investigating - We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution. Please note that all calls are currently being forwarded to the next destination point, minimizing user impact.

[Voice Agents] 3rd Party Service Availability Issue

Aug <var data-var='date'>11</var>, <var data-var='time'>04:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>21:10</var> PDT Monitoring - Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. Aug <var data-var='date'>10</var>, <var data-var='time'>20:38</var> PDT Investigating - We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

Outbound Calls: Downstream Provider Service Availability Issue

Jul <var data-var='date'>27</var>, <var data-var='time'>12:21</var> PDT Resolved - The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Jul <var data-var='date'>27</var>, <var data-var='time'>12:06</var> PDT Monitoring - We have addressed the issue impacting CCPro Call Routing and are currently monitoring the system We greatly appreciate your continued patience & understanding. Jul <var data-var='date'>27</var>, <var data-var='time'>11:05</var> PDT Update - As we actively investigate this issue that may have unassigned some phone numbers from their call workflows. Please check your Workflows settings now and confirm each number is still assigned to its intended workflow. Reassign numbers to restore call routing immediately. We greatly appreciate your continued patience & understanding as we work towards a resolution. Jul <var data-var='date'>27</var>, <var data-var='time'>10:37</var> PDT Investigating - We are actively investigating an issue that may be causing an issue routing calls to their desired workflows. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

CCPRO Service Availability Issue

Jul <var data-var='date'>27</var>, <var data-var='time'>06:36</var> PDT Resolved - The issue impacting service availability has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Jul <var data-var='date'>27</var>, <var data-var='time'>06:13</var> PDT Monitoring - We have deployed a fix for the issue impacting service availability and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding. Jul <var data-var='date'>27</var>, <var data-var='time'>05:45</var> PDT Investigating - We are actively investigating an issue that may be causing service availability issues for a small subset of customers. We will provide additional details as we learn more. We greatly appreciate your patience and understanding as we work toward a resolution.

Service Availability Issue

Jun <var data-var='date'>30</var>, <var data-var='time'>17:21</var> PDT Resolved - The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Jun <var data-var='date'>30</var>, <var data-var='time'>17:05</var> PDT Monitoring - We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. Jun <var data-var='date'>30</var>, <var data-var='time'>16:53</var> PDT Investigating - We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

Call Bubble Issues

May <var data-var='date'>29</var>, <var data-var='time'>14:43</var> PDT Resolved - The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! May <var data-var='date'>29</var>, <var data-var='time'>12:52</var> PDT Update - We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed. May <var data-var='date'>29</var>, <var data-var='time'>08:27</var> PDT Update - Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed. May <var data-var='date'>29</var>, <var data-var='time'>07:12</var> PDT Update - Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. May <var data-var='date'>29</var>, <var data-var='time'>07:11</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>29</var>, <var data-var='time'>07:11</var> PDT Monitoring - Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. May <var data-var='date'>29</var>, <var data-var='time'>06:24</var> PDT Update - Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses. May <var data-var='date'>29</var>, <var data-var='time'>05:02</var> PDT Update - There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side. May <var data-var='date'>29</var>, <var data-var='time'>04:00</var> PDT Update - We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>01:16</var> PDT Identified - ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available. May <var data-var='date'>28</var>, <var data-var='time'>23:34</var> PDT Update - We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this. May <var data-var='date'>28</var>, <var data-var='time'>22:56</var> PDT Investigating - We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

Office Application Service Availability Issue

May <var data-var='date'>27</var>, <var data-var='time'>12:00</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>11:49</var> PDT Monitoring - We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding. May <var data-var='date'>27</var>, <var data-var='time'>11:25</var> PDT Update - We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue. May <var data-var='date'>27</var>, <var data-var='time'>11:11</var> PDT Investigating - We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

Errors Accessing ServiceTitan

May <var data-var='date'>21</var>, <var data-var='time'>11:43</var> PDT Resolved - The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! May <var data-var='date'>21</var>, <var data-var='time'>11:21</var> PDT Monitoring - Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. May <var data-var='date'>21</var>, <var data-var='time'>09:57</var> PDT Identified - Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience. May <var data-var='date'>21</var>, <var data-var='time'>07:55</var> PDT Investigating - "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

Voice Agent Outage

May <var data-var='date'>12</var>, <var data-var='time'>10:47</var> PDT Resolved - The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! May <var data-var='date'>12</var>, <var data-var='time'>09:31</var> PDT Monitoring - Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support. May <var data-var='date'>12</var>, <var data-var='time'>09:04</var> PDT Identified - Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience. May <var data-var='date'>12</var>, <var data-var='time'>08:50</var> PDT Investigating - We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

3rd Party Issue: Virtual Voice Agents

May <var data-var='date'>11</var>, <var data-var='time'>13:40</var> PDT Resolved - The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! May <var data-var='date'>11</var>, <var data-var='time'>12:45</var> PDT Monitoring - We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week. May <var data-var='date'>11</var>, <var data-var='time'>11:54</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>09:55</var> PDT Investigating - We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

CCPro 3rd Party Issue

Apr <var data-var='date'>23</var>, <var data-var='time'>14:20</var> PDT Resolved - The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Apr <var data-var='date'>23</var>, <var data-var='time'>11:49</var> PDT Monitoring - We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding. Apr <var data-var='date'>23</var>, <var data-var='time'>11:35</var> PDT Update - We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution. Apr <var data-var='date'>23</var>, <var data-var='time'>11:04</var> PDT Investigating - We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

Apr <var data-var='date'>17</var>, <var data-var='time'>13:21</var> PDT Resolved - The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist! Apr <var data-var='date'>17</var>, <var data-var='time'>13:06</var> PDT Monitoring - Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support. Apr <var data-var='date'>17</var>, <var data-var='time'>12:53</var> PDT Investigating - We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

Contact Center Pro - 3rd Party Service Availability Issue

Mar <var data-var='date'>20</var>, <var data-var='time'>08:26</var> PDT Resolved - The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today. Mar <var data-var='date'>20</var>, <var data-var='time'>08:18</var> PDT Monitoring - We are moving to monitoring stage. The issue is mitigated. Mar <var data-var='date'>20</var>, <var data-var='time'>08:09</var> PDT Identified - The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience. Mar <var data-var='date'>20</var>, <var data-var='time'>07:28</var> PDT Investigating - CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

Virtual Voice Agents Performance Degradation

Mar <var data-var='date'>10</var>, <var data-var='time'>09:49</var> PDT Resolved - We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist! Mar <var data-var='date'>10</var>, <var data-var='time'>08:34</var> PDT Monitoring - At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience! Mar <var data-var='date'>10</var>, <var data-var='time'>07:47</var> PDT Update - We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience! Mar <var data-var='date'>10</var>, <var data-var='time'>07:39</var> PDT Investigating - We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Phones Pro - Intermittent Issues

Mar <var data-var='date'> 2</var>, <var data-var='time'>06:15</var> PST Resolved - SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors

Feb <var data-var='date'>26</var>, <var data-var='time'>14:56</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>14:32</var> PST Monitoring - Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience! Feb <var data-var='date'>26</var>, <var data-var='time'>13:42</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>13:03</var> PST Investigating - We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Performance Issues

Feb <var data-var='date'>25</var>, <var data-var='time'>09:06</var> PST Resolved - We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist! Feb <var data-var='date'>25</var>, <var data-var='time'>08:51</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>25</var>, <var data-var='time'>08:50</var> PST Monitoring - Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner. Feb <var data-var='date'>25</var>, <var data-var='time'>08:17</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>07:54</var> PST Investigating - Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

Contact Center Pro Issues

Feb <var data-var='date'>24</var>, <var data-var='time'>14:24</var> PST Resolved - Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience! Feb <var data-var='date'>24</var>, <var data-var='time'>14:14</var> PST Monitoring - We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue! Feb <var data-var='date'>24</var>, <var data-var='time'>13:14</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>13:09</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>13:05</var> PST Identified - We have identified an issue affecting Job Booking and are actively working on a resolution.

Job Booking Issue

Jan <var data-var='date'>22</var>, <var data-var='time'>07:41</var> PST Resolved - The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability. Jan <var data-var='date'>22</var>, <var data-var='time'>07:10</var> PST Monitoring - Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>06:58</var> PST Update - We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding! Jan <var data-var='date'>22</var>, <var data-var='time'>06:34</var> PST Identified - We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

ServiceTitan Slowness Issues

Jan <var data-var='date'>21</var>, <var data-var='time'>16:39</var> PST Resolved - We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>09:38</var> PST Monitoring - Regarding the recent issues with the Phones Pro embedded dialer and Dialpad, Bandwidth has implemented a fix for the outage in DFW and is currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience! Jan <var data-var='date'>21</var>, <var data-var='time'>08:13</var> PST Investigating - Phones Pro embedded dialer and Dialpad app users may be currently experiencing issues with outbound calls due to a Bandwidth outage in DFW. Bandwidth has identified the issue and is working on a resolution but there is no current ETA. Any calls made from ST core without the embedded dialer will work. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Phones Pro Outbound Call Issues - Bandwidth Incident

Jan <var data-var='date'>10</var>, <var data-var='time'>13:05</var> PST Resolved - Our cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to monitor our systems for any further disruptions. Jan <var data-var='date'>10</var>, <var data-var='time'>12:07</var> PST Update - While our cloud service provider continues to experience infrastructure disruptions, ServiceTitan customers remain unaffected following our successful database migration. We are closely monitoring system health and will provide updates if any significant changes occur. Jan <var data-var='date'>10</var>, <var data-var='time'>10:59</var> PST Monitoring - Services have been restored following a database migration performed by our team to bypass a third-party infrastructure outage. We are currently monitoring system stability to ensure all affected customers remain fully operational. Thank you for your patience on this matter. Jan <var data-var='date'>10</var>, <var data-var='time'>10:29</var> PST Identified - Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience! Jan <var data-var='date'>10</var>, <var data-var='time'>10:13</var> PST Investigating - We are currently experiencing performance issues during which some users may be unable to login or utilize ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Jan <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> PST Resolved - We have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor. If you are still noticing any connectivity issues, please perform a final status reset: click the Avatar button in the top right corner of the CCPro Portal and select "Refresh User Status". Thank you for your patience throughout this interruption! Jan <var data-var='date'> 5</var>, <var data-var='time'>10:24</var> PST Monitoring - Contact Center Pro is now back online. We have worked with our third-party vendor to address the issue and can confirm systems are recovering. We will remain in a monitoring state to ensure the product remains fully stable. If you see any lingering issues, please try resetting your status: click the Avatar button (top right) and select "Refresh User Status" via the CCPro Portal: https://ccpro.servicetitan.com/ Thank you for your patience, and we apologize for the interruption. Jan <var data-var='date'> 5</var>, <var data-var='time'>08:52</var> PST Update - We have identified a potential fix with our third-party vendor and are currently applying it to restore service for inbound and outbound calls.We will continue to monitor the results closely to ensure stability across all systems. In the meantime, we still recommend keeping Call Continuity enabled as a precaution until we confirm the issue is fully resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> PST Update - Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified. We recommend enabling Call Continuity to ensure your phones operate smoothly while we work towards a resolution: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure#enable-call-continuity Jan <var data-var='date'> 5</var>, <var data-var='time'>07:20</var> PST Update - Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified. Jan <var data-var='date'> 5</var>, <var data-var='time'>06:35</var> PST Investigating - We are currently experiencing issues with Contact Center Pro, so some ServiceTitan users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Dec <var data-var='date'> 9</var>, <var data-var='time'>10:53</var> PST Resolved - This incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you! Dec <var data-var='date'> 9</var>, <var data-var='time'>10:33</var> PST Monitoring - Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience! Dec <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> PST Investigating - We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Phones Pro Issues

Dec <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> PST Resolved - Retroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered. Current Status & Next Steps The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable. We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.

Third-Party Disruption Causing Outbound Call Failures

Nov <var data-var='date'>18</var>, <var data-var='time'>10:23</var> PST Resolved - We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist! Nov <var data-var='date'>18</var>, <var data-var='time'>10:00</var> PST Update - Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience! Nov <var data-var='date'>18</var>, <var data-var='time'>07:35</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>06:01</var> PST Investigating - We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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