Aug <var data-var='date'>15</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:06</var> EDT Scheduled - On Saturday, 2026-08-15, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

ServiceChannel Regularly Scheduled Maintenance

Aug <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>07:44</var> EDT Scheduled - On Saturday, 2026-08-01, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Jul <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>08:57</var> EDT Scheduled - Planned maintenance is scheduled from July 10 at 3:00 AM EST through July 13 at 8:00 AM EST, during which Supply Manager will experience downtime. The primary upgrade activity will occur overnight on July 11, but the full window includes time for validation and recovery.

Supply Manager Software Updates

Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>06:40</var> EDT Scheduled - On Saturday, 2026-06-20, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Jun <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> EDT Scheduled - On Saturday, 2026-06-06, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

May <var data-var='date'>27</var>, <var data-var='time'>17:58</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>16:37</var> EDT Investigating - We are investigating an increase in errors when some Providers are submitting proposals.

Increase in errors submitting proposals

May <var data-var='date'>23</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>05:27</var> EDT Scheduled - On Saturday, 2026-05-23, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

May <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>04:26</var> EDT Scheduled - On Saturday, 2026-05-09, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

May <var data-var='date'> 8</var>, <var data-var='time'>15:32</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>13:13</var> EDT Update - The cloud provider continues to work towards the fix. May <var data-var='date'> 8</var>, <var data-var='time'>10:09</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 8</var>, <var data-var='time'>10:07</var> EDT Investigating - A small subset of scheduled jobs have been interrupted due to a cloud provider outage.

Subset of scheduled jobs interrupted due to issues with cloud provider

Apr <var data-var='date'>25</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>09:24</var> EDT Scheduled - On Saturday, {2026-04-25, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Apr <var data-var='date'>24</var>, <var data-var='time'>18:40</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>18:40</var> EDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>24</var>, <var data-var='time'>14:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>12:44</var> EDT Update - We are engaged with our cloud platform provider and continue working toward resolution. Apr <var data-var='date'>24</var>, <var data-var='time'>10:58</var> EDT Identified - There is an issue with the underlying cloud platform, and we are awaiting resolution from the provider. Apr <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EDT Investigating - We are currently investigating this issue.

Increased Latency impacting Dashboard services

Apr <var data-var='date'> 9</var>, <var data-var='time'>14:55</var> EDT Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Please ignore this was posted in error due to testing our status page updates. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> EDT Resolved - This incident has been resolved. All old messages have been processed. Apr <var data-var='date'> 4</var>, <var data-var='time'>11:08</var> EDT Monitoring - A Fix has been implemented and we are monitoring the results. New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel. Apr <var data-var='date'> 4</var>, <var data-var='time'>01:28</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 3</var>, <var data-var='time'>20:13</var> EDT Investigating - We are currently investigating an issue which is impacting Universal Connector.

Degraded Performance with Universal Connector

Mar <var data-var='date'>28</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>08:37</var> EDT Scheduled - On Saturday, March 28, beginning at 2 AM EDT, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>02:21</var> EDT Scheduled - On Saturday, 2026-03-14, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Feb <var data-var='date'>27</var>, <var data-var='time'>17:22</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>17:21</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>17:16</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>27</var>, <var data-var='time'>17:16</var> EST Investigating - We are currently investigating this issue.

Errors connecting to Service Channel Platform

Feb <var data-var='date'>26</var>, <var data-var='time'>09:45</var> EST Resolved - Issues on multiple services

Multiple issues on Production

Feb <var data-var='date'>14</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>03:03</var> EST Scheduled - On Saturday, 2026-02-14, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Jan <var data-var='date'>31</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>31</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>09:49</var> EST Scheduled - On Saturday, 2026-01-31, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Jan <var data-var='date'>17</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>17</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>16</var>, <var data-var='time'>02:27</var> EST Scheduled - On Saturday, 2026-01-17, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Nov <var data-var='date'>22</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>22</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>17</var>, <var data-var='time'>07:05</var> EST Scheduled - On Saturday, 2025-11-22, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Nov <var data-var='date'>20</var>, <var data-var='time'>16:26</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>16:10</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>15:07</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>20</var>, <var data-var='time'>14:48</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>14:36</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>20</var>, <var data-var='time'>14:29</var> EST Investigating - We are currently investigating this issue.

Error while creating invoices

Nov <var data-var='date'>20</var>, <var data-var='time'>12:51</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>12:46</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>12:28</var> EST Investigating - We are currently investigating this issue.

WebAPI Proposal authentication

Nov <var data-var='date'>19</var>, <var data-var='time'>14:22</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>12:10</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>19</var>, <var data-var='time'>12:10</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>12:09</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>19</var>, <var data-var='time'>11:06</var> EST Investigating - We are currently investigating this issue.

provider APP unspecified error while check in / out

Nov <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 4</var>, <var data-var='time'>03:59</var> EST Scheduled - On Saturday, 2025-11-08, beginning at 2 AM EST, we will perform regularly scheduled maintenance on the ServiceChannel system. During this window you may experience sporadic interruptions, including to the IVR system. We expect the entire process to last less than 1 hour, but it may take up to 4 hours.

Is ServiceChannel down?

ServiceChannel status is UP

Lastest published events

ServiceChannel Regularly Scheduled Maintenance

ServiceChannel Regularly Scheduled Maintenance

Supply Manager Software Updates

ServiceChannel Services, Components and Regions

Recent ServiceChannel events

ServiceChannel Regularly Scheduled Maintenance

ServiceChannel Regularly Scheduled Maintenance

Supply Manager Software Updates

ServiceChannel Regularly Scheduled Maintenance

ServiceChannel Regularly Scheduled Maintenance

Increase in errors submitting proposals