Aug <var data-var='date'> 3</var>, <var data-var='time'>13:54</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:42</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>10:40</var> CDT Investigating - We are investigating reports of login failures affecting admin.servicefusion.com. Our team is working to identify and resolve the cause.

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Jul <var data-var='date'>30</var>, <var data-var='time'>15:41</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>14:52</var> CDT Monitoring - We have identified and implemented a fix for the loading issues affecting admin.servicefusion.com. Our team is now monitoring system performance to confirm the issue has been resolved. If you continue to experience loading issues, please contact our support team. Jul <var data-var='date'>30</var>, <var data-var='time'>14:34</var> CDT Investigating - We are investigating reports of login failures affecting admin.servicefusion.com. Our team is working to identify and resolve the cause.

Jul <var data-var='date'>28</var>, <var data-var='time'>16:34</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>12:13</var> CDT Monitoring - We have identified and implemented a fix for the loading issues affecting admin.servicefusion.com. Our team is now monitoring system performance to confirm the issue has been resolved. If you continue to experience loading issues, please contact our support team. Jul <var data-var='date'>28</var>, <var data-var='time'>11:45</var> CDT Investigating - We are investigating reports of login failures affecting admin.servicefusion.com. Our team is working to identify and resolve the cause.

Jun <var data-var='date'>30</var>, <var data-var='time'>16:45</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>14:31</var> CDT Update - We are continuing to monitor for any open issues. Jun <var data-var='date'>30</var>, <var data-var='time'>13:52</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>13:42</var> CDT Investigating - We are currently investigating reports of log-in and access related issues.

*.servicefusion.com access

Mar <var data-var='date'>31</var>, <var data-var='time'>09:23</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:08</var> CDT Investigating - We are currently investigating reports from some customers that their customer records are not syncing to QuickBooks Online. Our team is actively reviewing the issue to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.

QuickBooks Online sync issues

Mar <var data-var='date'>26</var>, <var data-var='time'>07:19</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>08:45</var> CDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>08:39</var> CDT Investigating - We are currently looking into reports where some users are seeing a “loading the details” message when accessing certain areas of the platform. Our team is actively investigating the cause, and we’ll provide an update as soon as more information is available. In the meantime, please try clearing your browser cache and cookies, as this has resolved the issue for most users. We appreciate your patience and will keep you informed as we work toward a full resolution. If you continue to experience the issue after clearing your cache, please reach out to our Support team.

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Mar <var data-var='date'>20</var>, <var data-var='time'>08:59</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>08:23</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>07:43</var> CDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>06:15</var> CDT Investigating - We are currently investigating reports of receiving the message of 'Please wait while loading the details...

Jan <var data-var='date'> 8</var>, <var data-var='time'>11:46</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> CST Investigating - Investigating reports of various 'Hmmm' errors received while operating in Service Fusion.

'Hmmm' errors

Dec <var data-var='date'>18</var>, <var data-var='time'>10:26</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>08:03</var> CST Investigating - We are currently investigating reports of syncing issues with QuickBooks Online. Syncing with QuickBooks Desktop is operating normally.

QuickBooks Online

Dec <var data-var='date'>11</var>, <var data-var='time'>20:15</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>19:45</var> CST Update - We are continuing to investigate this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>19:02</var> CST Investigating - We are actively investigating reports of errors occurring during the creation of new customer records. All other system functions remain operational at this time. Our team is working to identify the root cause and implement a resolution as quickly as possible.

New Customer Creation

Nov <var data-var='date'>18</var>, <var data-var='time'>13:16</var> CST Resolved - This incident has been confirmed as resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:18</var> CST Monitoring - We are aware of the global Cloudflare outage occurring today, Tuesday, November 18, 2025, which is causing service disruptions across many internet platforms, including some of Service Fusion's third-party integrations, specifically those related to payment processing for certain customers. We are monitoring the issue closely and will provide updates throughout the day.

Cloudfare Outage Impacting Payments

Oct <var data-var='date'>20</var>, <var data-var='time'>18:28</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:41</var> CDT Update - AWS has reported improvements in recovery on their end, and we are now seeing Service Fusion systems successfully navigating as expected. While functionality appears stable, our team will continue to actively monitor performance to ensure full resolution and prevent any recurrence. Oct <var data-var='date'>20</var>, <var data-var='time'>13:28</var> CDT Update - We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>11:20</var> CDT Update - We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> CDT Update - We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>08:56</var> CDT Update - We are continuing to monitor as AWS continues the recovery process. Oct <var data-var='date'>20</var>, <var data-var='time'>07:48</var> CDT Update - We are continuing to monitor as AWS continues the recovery process. Oct <var data-var='date'>20</var>, <var data-var='time'>06:40</var> CDT Monitoring - A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.

AWS Recovery

Aug <var data-var='date'>13</var>, <var data-var='time'>09:19</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>07:38</var> CDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>13</var>, <var data-var='time'>07:37</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>06:58</var> CDT Identified - The issue has been identified and we are implementing a fix. Aug <var data-var='date'>13</var>, <var data-var='time'>06:27</var> CDT Investigating - We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

Unable to access *.servicefusion.com, other domains

Aug <var data-var='date'>11</var>, <var data-var='time'>17:19</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>16:03</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>15:42</var> CDT Investigating - We are currently investigating reports of slow response times when accessing estimates, jobs, and invoices. We are working to identify the issue and will continue to update here as more information becomes available.

Estimate, job, and invoice accessibility

Jun <var data-var='date'> 5</var>, <var data-var='time'>08:11</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:57</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:26</var> CDT Investigating - We are currently investigating reports of receiving an Hmmm error upon log-in.

Hmmm error upon log-in at admin.servicefusion.com

May <var data-var='date'>16</var>, <var data-var='time'>15:40</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>16</var>, <var data-var='time'>13:02</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>16</var>, <var data-var='time'>12:48</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>16</var>, <var data-var='time'>10:43</var> CDT Investigating - We are currently investigating reports of log-in issues and general system slowness.

Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:55</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:19</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:01</var> CDT Investigating - We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

Access issues with admin.servicefusion.com, *.totalfsm.com, other domains

Apr <var data-var='date'> 7</var>, <var data-var='time'>07:34</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>06:48</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>06:31</var> CDT Investigating - We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

Mar <var data-var='date'>19</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>16:54</var> CDT Scheduled - On March 18th from 10 pm - 1 am CST, we'll be performing scheduled maintenance on our platform to enhance performance and reliability. During this time, you may experience temporary downtime or intermittent issues. We appreciate your patience and understanding as we work to improve your overall experience.

System Maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>13:51</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:21</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>10:44</var> CST Investigating - We are currently investigating reports of functionality concerns in our ServiceCall.ai platform.

ServiceCall.ai

Feb <var data-var='date'>24</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>17:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>07:36</var> CST Scheduled - Sunday, February 23rd, from 5 p.m. to 12 a.m. CST, we will be performing scheduled maintenance. During this time, the Service Fusion platform and the mobile application may be temporarily unavailable for a short period of time.

Scheduled Maintenance

Feb <var data-var='date'>10</var>, <var data-var='time'>10:15</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>08:22</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CST Investigating - We are currently investigating reports of errors when saving customers, estimates, jobs, and invoices.

hmm errors when saving

Feb <var data-var='date'>10</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> CST Scheduled - We will be undergoing scheduled maintenance at this time.

Jan <var data-var='date'>24</var>, <var data-var='time'>05:14</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>05:07</var> CST Investigating - We are currently investigating this issue.

Can not connect to server

Jan <var data-var='date'>21</var>, <var data-var='time'>08:13</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>07:38</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Full site operations are normalized as expected. We will provide full resolution in 30 minutes with continued success. Jan <var data-var='date'>21</var>, <var data-var='time'>06:37</var> CST Investigating - We are currently investigating reports of updates not saving for estimates and jobs.

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Lastest published events

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Service Fusion Services, Components and Regions

Recent Service Fusion events

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*.servicefusion.com access

QuickBooks Online sync issues

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