Sep <var data-var='date'>23</var>, <var data-var='time'>07:37</var> CEST Resolved - IPv4 and IPv6 connectivity have now been fully restored. We are continuing to monitor the situation. Sep <var data-var='date'>23</var>, <var data-var='time'>07:21</var> CEST Monitoring - IPv4 connectivity has been restored. IPv6 connectivity is still affected, and we are working with our network provider to restore full connectivity. Sep <var data-var='date'>23</var>, <var data-var='time'>06:27</var> CEST Investigating - There is currently a reachability issue affecting customers on the sander-sgp node in Singapore. We are actively investigating.

Reachability issue in Singapore data center

Sep <var data-var='date'>15</var>, <var data-var='time'>01:07</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>21:44</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>14</var>, <var data-var='time'>20:27</var> CEST Identified - There is currently a reachability issue in Singapore for customers on the sander-sgp node. Customers using Servebolt CDN or ACD are no longer affected, but if you have set DNS records pointing to the node directly you may still experience issues. [Edit: mitigation steps removed, as it is solved now.]

Aug <var data-var='date'>10</var>, <var data-var='time'>07:15</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>05:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>05:21</var> CEST Identified - We will be performing emergency maintenance on this node due to memory problems.

Memory issues on node jana-osl

Jul <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:01</var> CEST Scheduled - We will be deploying a upgrade to prepare the platform for some upcoming features. The impact will be minimal but we do expect a brief interruption of service during this time as we need to restart some system level services on each node.

Platform upgrade for NYC and DFW

Jul <var data-var='date'> 8</var>, <var data-var='time'>01:10</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>01:08</var> CEST Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Scheduled - We will be deploying a upgrade to prepare the platform for some upcoming features. The impact will be minimal but we do expect a brief interruption of service during this time as we need to restart some system level services on each node.

Platform upgrade for OSL, AMS, LON and SGP

Jun <var data-var='date'>19</var>, <var data-var='time'>11:01</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:29</var> CEST Identified - There is a ongoing issue with some customers hosted in the Oslo data center where storage usage information is incomplete or missing. It is likely this will remain an issue for a few more days as sorting it out may require a disruption to production services.

Incomplete or missing storage usage information for some customers in Oslo data center

Jun <var data-var='date'> 5</var>, <var data-var='time'>17:24</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> CEST Monitoring - Connectivity is now fully restored. We are still seeing some very minor issues but expect these to get resolved shortly. They are not likely to be noticable to any end users. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> CEST Update - We are continuing to work on fixing this issue. The connectivity is redudant but there are problems with both the primary and secondary fiber link providers currently. Customers on ACD, CDN or Cloudflare should have working sites as we have been able to re-route most of it. IPv6 traffic should also be restored. If you are NOT using ACD or CDN you should make sure your DNS is set up with the AAAA / IPv6 records shown in the control panel. This should improve the reachability of your site. But DO NOT remove the A / IPv4 record. Most outbound API traffic to major providers has been restored as well. There are still issues with reaching SSH/SFTP, and changing things in the control panel do not work for sites in London. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:07</var> CEST Identified - Reachability is partial, some clients can reach London while others cannot. Data center networks appears to be more affected than access networks. We are working on a fix. Jun <var data-var='date'> 5</var>, <var data-var='time'>11:07</var> CEST Investigating - We are currently investigating this issue.

Connectivity outage in London data center

May <var data-var='date'>20</var>, <var data-var='time'>14:51</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>14:43</var> CEST Monitoring - A fix has been implemented, and we're monitoring. May <var data-var='date'>20</var>, <var data-var='time'>14:38</var> CEST Investigating - We are currently investigating an incident with MariaDB on edward-nyc.

MariaDB issues on edward-nyc

May <var data-var='date'>16</var>, <var data-var='time'>13:45</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>16</var>, <var data-var='time'>13:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>16</var>, <var data-var='time'>13:23</var> CEST Investigating - We are currently investigating this issue.

Some sites unavailable in Amsterdam

Apr <var data-var='date'>16</var>, <var data-var='time'>23:35</var> CEST Completed - All locations have now completed maintenance. Apr <var data-var='date'>16</var>, <var data-var='time'>23:18</var> CEST Update - AMS, LON and SGP are completed. Apr <var data-var='date'>16</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:24</var> CEST Scheduled - We want to inform you about an upcoming upgrade on our hosting servers that will improve the overall performance, security, and reliability of your hosted websites and applications. What's Changing: During this upgrade, we will be making enhancements to the underlying server infrastructure and updating software packages. These improvements are designed to provide you with a better hosting experience. What You Need to Know: - There is no action required on your part. Our technical team will handle the entire upgrade process seamlessly. - While we do not anticipate any service interruptions, it's possible there may be brief moments of reduced performance during the maintenance window. Our team will be monitoring the process closely to minimize any impact. - Your data and websites will remain safe and secure throughout the upgrade. Our robust backup and security measures are in place to ensure data integrity. We appreciate your trust in Servebolt as your web hosting provider. Our goal is to continuously improve our services to offer you the best possible hosting experience. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our support team. We are here to assist you and address any inquiries you may have.

Maintenance window to upgrade software packages in OSL, LON, AMS, SGP

Apr <var data-var='date'>16</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:24</var> CEST Scheduled - We want to inform you about an upcoming upgrade on our hosting servers that will improve the overall performance, security, and reliability of your hosted websites and applications. What's Changing: During this upgrade, we will be making enhancements to the underlying server infrastructure and updating software packages. These improvements are designed to provide you with a better hosting experience. What You Need to Know: - There is no action required on your part. Our technical team will handle the entire upgrade process seamlessly. - While we do not anticipate any service interruptions, it's possible there may be brief moments of reduced performance during the maintenance window. Our team will be monitoring the process closely to minimize any impact. - Your data and websites will remain safe and secure throughout the upgrade. Our robust backup and security measures are in place to ensure data integrity. We appreciate your trust in Servebolt as your web hosting provider. Our goal is to continuously improve our services to offer you the best possible hosting experience. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our support team. We are here to assist you and address any inquiries you may have.

Maintenance window to upgrade software packages in DFW & NYC

Apr <var data-var='date'>10</var>, <var data-var='time'>09:33</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:08</var> CEST Monitoring - A fix has been implemented and we are currently monitoring. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> CEST Identified - We are currently investigating a memory leak issue affecting PHP, most notably version 8.4. To mitigate impact, we have implemented internal monitoring across all customer sites running PHP 8.x. Our team is actively reviewing alerts and applying fixes where needed. In parallel, we are working on automating this process to further reduce recovery time for affected sites. For customers experiencing issues, we recommend upgrading to PHP 8.5 where possible, ensuring the change is tested and performed safely. If you have any questions or need assistance, please contact Servebolt Support.

We are currently investigating a memory leak issue affecting PHP, most notably version 8.4.

Mar <var data-var='date'> 5</var>, <var data-var='time'>18:28</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:56</var> CET Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> CET Scheduled - We will be performing scheduled maintenance on the Servebolt control panel and API during this time. There will be no service interruptions for your websites, but you may experience interruptions accessing our control panel or API. The maintenance is expected to take no longer than 30 minutes.

Control panel and API maintenance

Feb <var data-var='date'>16</var>, <var data-var='time'>12:30</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>11:59</var> CET Scheduled - Servebolt admin panel and API is will be under maintenance during this time. Some instability is expected. This will not have any effect on traffic to your web sites.

Maintenance of admin panel and API

Jan <var data-var='date'>21</var>, <var data-var='time'>00:44</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>20</var>, <var data-var='time'>23:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> CET Scheduled - We want to inform you about an upcoming upgrade on our hosting servers that will improve the overall performance, security, and reliability of your hosted websites and applications. What's Changing: During this upgrade, we will be making enhancements to the underlying server infrastructure and updating software packages. These improvements are designed to provide you with a better hosting experience. What You Need to Know: - There is no action required on your part. Our technical team will handle the entire upgrade process seamlessly. - While we only anticipate any service interruptions, it's possible there may be brief moments of reduced performance during the maintenance window. Our team will be monitoring the process closely to minimize any impact. - Your data and websites will remain safe and secure throughout the upgrade. Our robust backup and security measures are in place to ensure data integrity. We appreciate your trust in Servebolt as your web hosting provider. Our goal is to continuously improve our services to offer you the best possible hosting experience. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our support team. We are here to assist you and address any inquiries you may have.

Maintenance window to upgrade software packages in OSL, AMD, LON, SGP

Jan <var data-var='date'>20</var>, <var data-var='time'>09:41</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>20</var>, <var data-var='time'>09:40</var> CET Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>20</var>, <var data-var='time'>09:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> CET Scheduled - We want to inform you about an upcoming upgrade on our hosting servers that will improve the overall performance, security, and reliability of your hosted websites and applications. What's Changing: During this upgrade, we will be making enhancements to the underlying server infrastructure and updating software packages. These improvements are designed to provide you with a better hosting experience. What You Need to Know: - There is no action required on your part. Our technical team will handle the entire upgrade process seamlessly. - While we do not anticipate any service interruptions, it's possible there may be brief moments of reduced performance during the maintenance window. Our team will be monitoring the process closely to minimize any impact. - Your data and websites will remain safe and secure throughout the upgrade. Our robust backup and security measures are in place to ensure data integrity. We appreciate your trust in Servebolt as your web hosting provider. Our goal is to continuously improve our services to offer you the best possible hosting experience. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our support team. We are here to assist you and address any inquiries you may have.

Maintenance window to upgrade software packages in DFW, NYC

Jan <var data-var='date'>13</var>, <var data-var='time'>09:07</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> CET Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 6</var>, <var data-var='time'>07:50</var> CET Scheduled - We want to inform you about an upcoming upgrade on our hosting servers that will improve the overall performance, security, and reliability of your hosted websites and applications. What's Changing: During this upgrade, we will be making enhancements to the underlying server infrastructure. These improvements are designed to provide you with a better hosting experience. What You Need to Know: - There is no action required on your part. Our technical team will handle the entire upgrade process seamlessly. - There will be brief interruptions of service, however we do not expect them to go beyond 15 minutes for any clients. Our team will be monitoring the process closely to minimize any impact. - Your data and websites will remain safe and secure throughout the upgrade. Our robust backup and security measures are in place to ensure data integrity. We appreciate your trust in Servebolt as your web hosting provider. Our goal is to continuously improve our services to offer you the best possible hosting experience. If you have any questions or concerns regarding this upgrade, please do not hesitate to contact our support team. We are here to assist you and address any inquiries you may have.

Maintenance window in Dallas/DFW

Dec <var data-var='date'>19</var>, <var data-var='time'>12:28</var> CET Resolved - The incident has been resolved and the missing data in our admin panel has been re-imported. Dec <var data-var='date'>19</var>, <var data-var='time'>12:02</var> CET Identified - Site statistics are not available for 17th and 18th of December in the admin panel. We have identified the issue and are in the process of re-importing the data. No data has been lost.

Site statistics not available for 17th and 18th of December

Dec <var data-var='date'>18</var>, <var data-var='time'>00:45</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>00:22</var> CET Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>23:58</var> CET Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'>11</var>, <var data-var='time'>13:21</var> CET Scheduled - Servebolt will be conducting planned maintenance on our Admin Panel and API during this time. Access to the Admin Panel and API will be unavailable for the duration of the maintenance. There will be no impact on hosted websites or other Servebolt services, which will continue to operate normally. The maintenance window is expected to last no longer than 30 minutes. We appreciate your patience.

Servebolt Admin Panel & API Maintenance

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:24</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:14</var> CET Monitoring - Cloudflare has implemented a fix, and affected services are now recovering. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> CET Investigating - Cloudflare is currently experiencing an outage causing some domains using Cloudflare, Servebolt CDN, or Accelerated Domains to become unreachable. We will update our Statuspage as soon as more information becomes available. You can also follow Cloudflare’s incident updates here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Issues Due to Cloudflare Outage

Dec <var data-var='date'> 4</var>, <var data-var='time'>23:36</var> CET Completed - The scheduled maintenance have been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>11:36</var> CET Scheduled - We will need to perform a restart of MariaDB on luna-osl.servebolt.cloud during the scheduled service window. We expect just a short interruption as the service is restarted.

Restart of MariaDB on luna-osl.servebolt.cloud

Dec <var data-var='date'> 4</var>, <var data-var='time'>08:45</var> CET Resolved - The server is now operational again. We experienced an issue affecting the database layer, but it has been resolved and systems are running normally. We will continue to monitor performance closely. Dec <var data-var='date'> 4</var>, <var data-var='time'>08:39</var> CET Investigating - We are currently experiencing outage for Luna-osl and we are working on a solution

Outage for "luna-osl" in Oslo data center

Nov <var data-var='date'>18</var>, <var data-var='time'>16:06</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:45</var> CET Update - From https://www.cloudflarestatus.com/ "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal." Nov <var data-var='date'>18</var>, <var data-var='time'>14:11</var> CET Monitoring - Cloudflare is currently working on the issue. It is affecting access to many of our services, and the cause is still unknown at this time. See Cloudflare's status page here: https://www.cloudflarestatus.com/

Servebolt Services affected by Cloudflare Global Network Issue

Oct <var data-var='date'>28</var>, <var data-var='time'>18:07</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>18:05</var> CET Investigating - We are currently experiencing issues with ordering new Let's Encrypt SSL certificates. Existing certificates and sites remain unaffected. Our team is investigating the cause and working to restore normal certificate issuance as soon as possible.

New Let's Encrypt SSL ordering failures

Oct <var data-var='date'>23</var>, <var data-var='time'>15:34</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>12:36</var> CEST Investigating - We're currently experiencing an elevated level of issues with our Chat Solution, which may cause delays. For urgent requests, please contact our Support team at support@servebolt.com. Thank you for your patience.

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Lastest published events

Reachability issue in Singapore data center

Reachability issue in Singapore data center

Memory issues on node jana-osl

Servebolt Services, Components and Regions

Recent Servebolt events

Reachability issue in Singapore data center

Reachability issue in Singapore data center

Memory issues on node jana-osl

Platform upgrade for NYC and DFW

Platform upgrade for OSL, AMS, LON and SGP

Incomplete or missing storage usage information for some customers in Oslo data center