Aug <var data-var='date'>20</var>, <var data-var='time'>06:50</var> PDT Resolved - Our team has confirmed the Sense Learning Portal has been restored and available for use once more. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Aug <var data-var='date'>19</var>, <var data-var='time'>06:02</var> PDT Identified - We have received notifications that our Sense Learning Center is down for all users. We have identified the issue and actively working on a fix. We expect the Learning Center to be restored within the next 24 hours. No active Sense products are affected by this outage. For needed documentation, please go to https://support.sensehq.co/hc/en-us in the meantime

Sense Learning Center Database Issues

Aug <var data-var='date'>18</var>, <var data-var='time'>14:30</var> PDT Resolved - After monitoring our team has confirmed that all Sense Messages are being sent and received as expected without delays. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Aug <var data-var='date'>18</var>, <var data-var='time'>13:45</var> PDT Monitoring - Sense systems are showing restored and testing confirmed that inbound messages are being received as expected once more for all users. Broadcast delivery receipts are continuing to update to show successful as we continue to receive updates from our downstream vendor and will be updated within the next few hours. Our team will monitor these services to ensure we do not see this reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review. Aug <var data-var='date'>18</var>, <var data-var='time'>13:10</var> PDT Update - A fix has been implemented and systems are recovering across Sense servers. We have confirmed any broadcasts attempted to be sent during this time were delivered as expected and should not need to be retried. We will follow up and confirm once we see full recovery for all users. Aug <var data-var='date'>18</var>, <var data-var='time'>12:15</var> PDT Identified - We are currently seeing instances where users are facing delays intermittently when attempting to send or receive messages through Sense. Our team has identified the issue and actively working on a fix. We will provide details as they become available

Message Delays in Sense

Jul <var data-var='date'>21</var>, <var data-var='time'>10:29</var> PDT Resolved - After monitoring, we have confirmed all latency issues have been resolved and seeing all Sense products work as expected once more. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis Jul <var data-var='date'>21</var>, <var data-var='time'>09:25</var> PDT Monitoring - Our team has identified the issue and deployed a fix to correct any latency in the site or extension that was occurring. We are monitoring to ensure we do not see this issue reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for us to review. Jul <var data-var='date'>21</var>, <var data-var='time'>08:40</var> PDT Investigating - We are currently seeing reports of the Sense Site and Extension loading with varying delays as well as numbers not showing available in Sense. Our team is actively investigating this issue and we'll provide updates as they are received.

Site Slowness and Missing Numbers

Jul <var data-var='date'>16</var>, <var data-var='time'>18:00</var> PDT Resolved - We have received confirmation that all Anthropic systems are restored and we're seeing stability in all Sense products once more. Any delay that occurred will be reprocessed and sent as expected. If believe you're facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Jul <var data-var='date'>16</var>, <var data-var='time'>15:57</var> PDT Update - We are currently pending more information from Anthropic on the partial outage they're facing. We'll continue to monitor and provide updates as they are received. Jul <var data-var='date'>16</var>, <var data-var='time'>13:12</var> PDT Identified - We are currently seeing a partial outage with Anthropic causing delays in Voice nodes within Workflows as well as LLM Chatbots in Sense. We are actively working with our contacts for updates and will review for impact.

Sense AI Delays

Jun <var data-var='date'>21</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>11:02</var> PDT Scheduled - On Sunday June, 21st, we will be performing a scheduled maintenance to ensure the continued stability, security, and compliance with SOC2 from 12:00am - 4:00am PST. During this time the Sense CRM platform will be fully unavailable for all Sense users. All other products will continue to function as expected.

Security Update

May <var data-var='date'>28</var>, <var data-var='time'>14:30</var> PDT Resolved - After monitoring, we are seeing stability in the Chatbot product once more, and no longer seeing any errors populate. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected. Our team will be reaching out by customer for bots affected during this time.  We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review. May <var data-var='date'>28</var>, <var data-var='time'>13:30</var> PDT Monitoring - Our team has identified the issue causing errors and latency in Sense Chatbots and has deployed a fix. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected. We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review. May <var data-var='date'>28</var>, <var data-var='time'>12:16</var> PDT Investigating - We are seeing reports of users unable to build or access chatbot conversations due to a 500 error. Our team is actively investigating this issue and we'll provide updates as they are received.

Chatbot Errors

May <var data-var='date'>23</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>23:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>11:47</var> PDT Scheduled - We will be upgrading the Sense Learning Center on May 22nd from 11:30 PM to 3:30 AM PST. During this window, there may be temporary interruptions or limited access to the Learning Center. If any documentation or training relying on the portal before this maintenance, please ensure it's completed ahead of time as it will not be available during the maintenance window. Please note this will not affect any other Sense product Functionality.

Sense Learning Center Upgrade

May <var data-var='date'>12</var>, <var data-var='time'>08:45</var> PDT Resolved - After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases separately. May <var data-var='date'>12</var>, <var data-var='time'>08:15</var> PDT Monitoring - We have identified the issue and have deployed a fix to stabilize the platform. We are now seeing all Sense pages and products load as expected for users. We will monitor to ensure we don't see this issue recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review. May <var data-var='date'>12</var>, <var data-var='time'>07:55</var> PDT Investigating - We are currently seeing reports of slowness or delays within the Sense UI and Extension recurring. Our team is actively investigating this once more and we will provide updates as we receive them.

Site Slowness and Delays

May <var data-var='date'>11</var>, <var data-var='time'>08:30</var> PDT Resolved - After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases seperately. May <var data-var='date'>11</var>, <var data-var='time'>07:35</var> PDT Monitoring - We have identified the issue and have deployed a fix to stabilize the platform. We are now seeing all Sense pages and products load as expected for users. We will monitor to ensure we don't see this issue recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review May <var data-var='date'>11</var>, <var data-var='time'>07:00</var> PDT Investigating - We are currently seeing reports of slowness or delays within the Sense UI and Extension. Our team is actively investigating and we will provide updates as we receive them.

Mar <var data-var='date'>24</var>, <var data-var='time'>15:33</var> PDT Resolved - After monitoring we are seeing stability for all affected users, and messages being sent and received as expected. All queued broadcasts should update in the UI as sent as well. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Mar <var data-var='date'>24</var>, <var data-var='time'>14:36</var> PDT Monitoring - We have deployed a fix and are seeing performance improve for users. We are monitoring to ensure we continue to see this improvement for all users. Mar <var data-var='date'>24</var>, <var data-var='time'>12:20</var> PDT Identified - We have identified the issue causing delays in messaging as well as queueing broadcasts for some users. We are actively working on a fix and will provide updates as we receive them. Mar <var data-var='date'>24</var>, <var data-var='time'>10:01</var> PDT Investigating - We have received reports of delays when Sending or Receiving messages in Sense for intermittent users. Our team is actively investigating this issue and we will provide updates as they are received.

Messaging Delays

Mar <var data-var='date'>15</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>07:00</var> PST Scheduled - We will be performing a Database Upgrade for our US servers on Sunday, March 15th, starting at 12:00am PST until 6:00am PST. During this time all data syncs from external ATS partners will be temporarily paused on the US Servers and any updates made during this time, such as new candidates or placements, will reflect in Sense once the upgrade is complete. All other Sense products will continue to work as expected with the existing data until the maintenance is completed.

US Database Upgrade

Mar <var data-var='date'> 5</var>, <var data-var='time'>07:03</var> PST Resolved - After monitoring we are continuing to see success on writebacks and all data from JobDiva flowing into Sense as expected. We have received confirmation from JobDiva that all services will continue to be monitored by both teams to ensure we do not see this recur in the future. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:45</var> PST Monitoring - We have received confirmation that a fix has been put in place by the JobDiva team, and the Sense team has validated the data to ensure we are seeing all records populate correctly. Both teams will be closely monitoring to ensure we do not see any recurrence of this issue, or any spike in failed writebacks from Sense. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:01</var> PST Update - The Sense and JobDiva teams are continuing to work together to unblock the data delays. We will provide further updates as they are received Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> PST Update - Our team continues to work with the JobDiva team to resolve the authentication errors and data delays between platforms Mar <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> PST Update - We are continuing to work with the JobDiva team to restore the data sync with Sense, as we are still seeing delays in writebacks and updates between platforms. We'll provide more updates as we have them Mar <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> PST Update - We are continuing to work closely with JobDiva on the data sync issue we're currently facing. More updates will be shared as they are received Mar <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> PST Update - Our team is still actively working to have all data syncs restored with JobDiva. We will continue to provide updates as we receive them Mar <var data-var='date'> 3</var>, <var data-var='time'>07:01</var> PST Update - We are continuing to work closely with JobDiva after the maintenance was completed to restore connections with Sense. Mar <var data-var='date'> 3</var>, <var data-var='time'>01:01</var> PST Update - JobDiva team has completed maintenance overnight and is continuing efforts to restore full system stability. Our team is actively working with them to monitor progress and support resolution. Mar <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> PST Update - We are still working towards a resolution with JobDiva at this time. Updates will be provided here as we uncover more details. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> PST Update - Our team is continuing to work closely with our partners at JobDiva towards a resolution. We will continue to provide updates as we receive more information Mar <var data-var='date'> 2</var>, <var data-var='time'>10:36</var> PST Identified - Our team has identified an issue for JobDiva customers that is affecting their data sync into Sense, resulting in delayed data syncs and writebacks not posting into JobDiva.  We are working closely with our JobDiva partners to correct this and will continue to provide updates.

Data Sync Errors for JobDiva customers

Feb <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PST Resolved - After monitoring, we are continuing to see Sense Meetings and all other Sense products work as expected and error rates have continued to stay at normal levels. We have received confirmation from our downstream scheduler partner that all services will continue to be monitored and additional preventive measures will be implemented to prevent this from recurring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Feb <var data-var='date'>24</var>, <var data-var='time'>13:36</var> PST Monitoring - We have received confirmation that a fix has been successfully implemented by our downstream scheduler service and seeing stability in Sense Meetings for all users once more. We will continue to monitor to ensure we don't see these error rates or latency recur. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review. Feb <var data-var='date'>24</var>, <var data-var='time'>12:15</var> PST Identified - We have been alerted of intermittent users not being able to connect their calendars to Sense Meetings or slowness in the Meetings product due to elevated error rates and increased latency with our downstream scheduler service provider. This has been confirmed to be identified and is actively being worked on to mitigate the issue as we work with them for updates.

Elevated API Errors and Increased Latency in Sense Meetings

Feb <var data-var='date'>22</var>, <var data-var='time'>00:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>18:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>07:05</var> PST Scheduled - We will be performing a Database Upgrade for our EMEA (Europe, Middle East, Asia) servers starting February 21st, 6:30pm PST until February 22nd, 12:30am PST. During this time all data syncs from external ATS partners will be temporarily paused for EMEA customers and any updates made during this time, such as new candidates or placements, will reflect in Sense once the upgrade is complete. All other Sense products will continue to work as expected with the existing data until the maintenance is completed.

EMEA Database Upgrade

Feb <var data-var='date'>12</var>, <var data-var='time'>12:30</var> PST Resolved - After monitoring, we are continuing to see messages being delivered and received as expected  across the Sense Platform for both SMS and WhatsApp. If you believe you are still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis. Feb <var data-var='date'>12</var>, <var data-var='time'>12:01</var> PST Monitoring - Our team has deployed a fix to correct this issue and we are seeing messages being sent and received as expected for both SMS and WhatsApp. Our team will monitor to ensure we don't see this recur after this fix was deployed. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review." Feb <var data-var='date'>12</var>, <var data-var='time'>10:59</var> PST Identified - Our team has identified the root cause and are actively working on implementing a fix to correct this for all affected users Feb <var data-var='date'>12</var>, <var data-var='time'>10:15</var> PST Investigating - We have identified an issue with our EMEA customers (Europe, Middle East, Asia) that is preventing messages from being successfully delivered or received through Sense via SMS or WhatsApp. Our team is actively investigating this issue and we'll provide updates as we receive more information.

EMEA Customers unable to send or receive SMS and WhatsApp Messages through Sense

Jan <var data-var='date'>29</var>, <var data-var='time'>01:15</var> PST Resolved - We have confirmed from our downstream vendor for Meetings that issue has been fixed and the product functionality has resumed to normal. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Jan <var data-var='date'>28</var>, <var data-var='time'>13:30</var> PST Monitoring - We have received an update from our downstream vendor for Meetings that issue has been identified and fix is in place. Our team is monitoring the impact and working on the same. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Jan <var data-var='date'>28</var>, <var data-var='time'>11:40</var> PST Investigating - We have received reports of the calendar getting disconnected for some recruiters. This has been raised to our downstream vendor for Meetings Product on the highest priority. We’ll keep this page posted with further updates on the issue.

Calendar getting disconnected

Jan <var data-var='date'>15</var>, <var data-var='time'>05:30</var> PST Resolved - Widespread verizon outage has been resolved and SMS deliverability is expected to return to normal. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further." Jan <var data-var='date'>14</var>, <var data-var='time'>13:17</var> PST Identified - Verizon is currently facing major nationwide outage which is leading to high rate of deliverability failures or delays. This is not originating from Sense and we are continously tracking the same with our downstream providers and will provide updates as soon as we receive them.

Message failure due to Verizon Outage

Jan <var data-var='date'>14</var>, <var data-var='time'>12:34</var> PST Resolved - We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Jan <var data-var='date'>14</var>, <var data-var='time'>11:11</var> PST Monitoring - A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Jan <var data-var='date'>14</var>, <var data-var='time'>10:51</var> PST Identified - We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.

Record Loading Errors

Jan <var data-var='date'> 5</var>, <var data-var='time'>12:01</var> PST Resolved - We are continuing to see stability across all pages in Sense, and no longer seeing this delay occur after monitoring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further case by case. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> PST Monitoring - After review, our team has identified the issue and a fix has been deployed. We are seeing this page load as expected once more and all records are now populating. We will continue to monitor to ensure this issue does not recur or any downstream errors populate. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:05</var> PST Investigating - We have received reports of the All Records tab showing delays or not loading results in Sense. Our team is actively investigating this issue and we’ll provide updates as they become available.

All Records Tab Loading Errors

Nov <var data-var='date'>19</var>, <var data-var='time'>16:30</var> PST Resolved - After monitoring, we are continuing to see stability across the platform for all users once again. If you believe you're still facing issues with delays in Sense, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case." Nov <var data-var='date'>19</var>, <var data-var='time'>15:50</var> PST Monitoring - Our team has identified the issue causing the delays, and have implemented a fix. We are currently seeing normal latency in the platform and stability for all users. We will continue to monitor to ensure we don't see any spike in errors. If you believe you're still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will investigate further. Nov <var data-var='date'>19</var>, <var data-var='time'>14:50</var> PST Investigating - We have received reports of slowness or users receiving timeout errors when interacting or navigating through Engage and Workflows in Sense. Our team is actively investigating what may be causing this and implement a fix as soon as possible."

Delays or Errors in Sense

Oct <var data-var='date'>20</var>, <var data-var='time'>15:02</var> PDT Resolved - We have received confirmation that majority of services has been restored, and we're seeing overall successful inbound and outbound SMS traffic within Sense. Any delayed messages should be caught up, and any that received a failure error will need to be resent as needed. If you believe you're still facing issues please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case. Oct <var data-var='date'>20</var>, <var data-var='time'>12:30</var> PDT Update - We are continuing to see intermittent failures or delays for SMS deliverability due to the ongoing AWS outage, however are seeing more positive results as the service is being restored. We are continuing to work with our affected carriers for further updates and will continue to provide them as they are received. Oct <var data-var='date'>20</var>, <var data-var='time'>08:43</var> PDT Update - Our downstream carrier is still experiencing intermittent failures and delays with SMS deliverability due to the ongoing AWS outage. We are pending more information from their team as they continue to work to remedy all outstanding issues with message being sent or received within Sense. We'll continue to provide updates as we receive them Oct <var data-var='date'>20</var>, <var data-var='time'>05:55</var> PDT Identified - There is an ongoing AWS Outage on the eastern region that maybe causing delays and deliverability issues within Sense. While no Sense product is directly impacted by this outage, our third party messaging carriers are seeing issues on their end. We are seeing a majority messages going through and appears to be in partial recovery at this time, but some failures are still being reported. Our team is reviewing the status on our end and will provide updates as we receive more information.

AWS Outage Impact - Message Deliverability

Oct <var data-var='date'>15</var>, <var data-var='time'>18:55</var> PDT Resolved - After review, our team was able to identify the root cause and we have implemented a fix to correct the latency for chatbot. We have monitored and are continuing to see stability in the product, and work as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further." Oct <var data-var='date'>15</var>, <var data-var='time'>16:10</var> PDT Investigating - Our team is seeing a spike in latency for Sense Chatbot starting at 1:45pm PST, causing errors when interacting with a bot or attempting to build. We are actively investigating this issue and will provide updates as we receive them

Chatbot Latency Issues

Oct <var data-var='date'>14</var>, <var data-var='time'>14:31</var> PDT Resolved - After monitoring, we are continuing to see correct all new sent and received messages populate for all users as expected, and continue to backfill for any missed during this time. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Oct <var data-var='date'>14</var>, <var data-var='time'>13:15</var> PDT Monitoring - We have been able to deploy the fix and the metrics are consistently improved. Queued incoming messages will continue to be delivered over the next couple of hours. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Oct <var data-var='date'>14</var>, <var data-var='time'>12:30</var> PDT Update - We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. We are also seeing issues with Broadcast not showing delivered in Sense, though these messages are sending as intended. Our team is still investigating this issue and we will provide updates as soon as we see them. Oct <var data-var='date'>14</var>, <var data-var='time'>09:17</var> PDT Investigating - We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. Our team is actively investigating this issue and we will provide updates as soon as we see them.

Delay in receiving Messages

Sep <var data-var='date'>28</var>, <var data-var='time'>06:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>10:31</var> PDT Scheduled - Our team is planning to perform maintenance for upgrading our production AWS MSK Kafka cluster. This upgrade is essential to ensure the continued security, stability, and compliance of our platform. This upgrade aligns with our compliance and governance standards. During this time no service disruptions are expected and our team will be closely monitoring all systems to ensure no issues occur. If you have any questions please submit a ticket to our Support team at https://support.sensehq.co/hc/en-us/requests/new.

Kafka Cluster Upgrade

Sep <var data-var='date'>25</var>, <var data-var='time'>13:15</var> PDT Resolved - After monitoring, we have confirmed that the mobile app for both Android and iOS have been fully restored and we're continuing to see stability for all users. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis. Sep <var data-var='date'>25</var>, <var data-var='time'>12:02</var> PDT Monitoring - We have been able to deploy the fix to the mobile app causing issues with logging in, and seeing stability across the app once more. Our team will monitor this to ensure we don't see this issue recur. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further. Sep <var data-var='date'>25</var>, <var data-var='time'>11:05</var> PDT Identified - Our team has identified the issue in the latest mobile app version and a fix is actively being deployed. We'll provide more updates as we receive them Sep <var data-var='date'>25</var>, <var data-var='time'>10:15</var> PDT Investigating - We are receiving reports of users unable to login to the Mobile App or running into blank screens and errors when attempting. Our team is actively investigating this issue and we will provide updates as soon as we see them. We have confirmed this issue is only affecting our Mobile App, and Sense Webpage and Extension are still working as expected.

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Lastest published events

Sense Learning Center Database Issues

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Site Slowness and Missing Numbers

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Recent Sense events

Sense Learning Center Database Issues

Message Delays in Sense

Site Slowness and Missing Numbers

Sense AI Delays

Security Update

Chatbot Errors