May <var data-var='date'>22</var>, <var data-var='time'>11:50</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time. May <var data-var='date'>22</var>, <var data-var='time'>10:51</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. May <var data-var='date'>22</var>, <var data-var='time'>10:30</var> PDT Investigating - Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when attempting to make updates to their whitelabel domains. Mail send is not impacted. We will provide another update as soon as more information becomes available.

SenderAuth and Whitelabel domain errors

May <var data-var='date'>14</var>, <var data-var='time'>10:47</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time. May <var data-var='date'>14</var>, <var data-var='time'>10:12</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>09:53</var> PDT Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>09:45</var> PDT Investigating - Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Sender Engagement Quality (SEQ) API Endpoint Degraded

May <var data-var='date'>12</var>, <var data-var='time'>17:22</var> PDT Resolved - Our engineers have monitored the fix and confirmed all services are now operating normally. May <var data-var='date'>12</var>, <var data-var='time'>16:48</var> PDT Monitoring - Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats. This does not impact mail send.  Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

SendGrid - Subset to email services experiencing 5xx errors

May <var data-var='date'>12</var>, <var data-var='time'>11:20</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time. May <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>09:59</var> PDT Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>09:31</var> PDT Investigating - Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

May <var data-var='date'> 8</var>, <var data-var='time'>01:09</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time May <var data-var='date'> 8</var>, <var data-var='time'>00:04</var> PDT Update - Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>20:38</var> PDT Identified - Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>19:53</var> PDT Update - New mail send requests are not affected. Our engineers are actively working on remediating the delayed mails. We will provide another update in 30 minutes or as soon as we have more information. May <var data-var='date'> 7</var>, <var data-var='time'>19:04</var> PDT Investigating - Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.

Mail Delay

May <var data-var='date'> 6</var>, <var data-var='time'>16:22</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time. May <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>12:47</var> PDT Update - Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> PDT Update - Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>10:46</var> PDT Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>10:34</var> PDT Investigating - Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Incorrect Tax Amount in Invoices

May <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> PDT Resolved - Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance. May <var data-var='date'> 4</var>, <var data-var='time'>09:43</var> PDT Update - Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available. May <var data-var='date'> 3</var>, <var data-var='time'>07:54</var> PDT Update - Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available. May <var data-var='date'> 2</var>, <var data-var='time'>17:59</var> PDT Update - We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available. May <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> PDT Update - Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share. May <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available. May <var data-var='date'> 1</var>, <var data-var='time'>08:31</var> PDT Update - We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>13:58</var> PDT Update - We've identified the issue and still  are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>11:50</var> PDT Identified - Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Apr <var data-var='date'>23</var>, <var data-var='time'>14:18</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time. Apr <var data-var='date'>23</var>, <var data-var='time'>10:16</var> PDT Update - Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist: For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update as soon as more information becomes available. Apr <var data-var='date'>22</var>, <var data-var='time'>13:51</var> PDT Identified - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause. For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update as soon as more information becomes available. Apr <var data-var='date'>22</var>, <var data-var='time'>11:36</var> PDT Update - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause. For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'>22</var>, <var data-var='time'>10:41</var> PDT Update - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'>22</var>, <var data-var='time'>09:32</var> PDT Investigating - Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Design Editor Template Not Allowing Movement of Modules

Apr <var data-var='date'>18</var>, <var data-var='time'>13:07</var> PDT Resolved - Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.

Mail Send Delays

Apr <var data-var='date'>17</var>, <var data-var='time'>06:13</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time. Apr <var data-var='date'>17</var>, <var data-var='time'>05:52</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Apr <var data-var='date'>17</var>, <var data-var='time'>04:58</var> PDT Investigating - Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

Contact uploads being delayed - TNE Marketing Campaigns

Apr <var data-var='date'>15</var>, <var data-var='time'>11:44</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time. Apr <var data-var='date'>15</var>, <var data-var='time'>11:37</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Apr <var data-var='date'>15</var>, <var data-var='time'>10:06</var> PDT Update - We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available. Apr <var data-var='date'>15</var>, <var data-var='time'>09:00</var> PDT Investigating - Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.

EU located subusers unable to send emails

Apr <var data-var='date'>15</var>, <var data-var='time'>08:49</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time. Apr <var data-var='date'>15</var>, <var data-var='time'>08:28</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Apr <var data-var='date'>15</var>, <var data-var='time'>08:19</var> PDT Investigating - Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.

Customers unable to raise support tickets

Apr <var data-var='date'>13</var>, <var data-var='time'>08:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>11</var>, <var data-var='time'>09:02</var> PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT. During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance. Thank you for your patience through this maintenance.

Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT

Apr <var data-var='date'>11</var>, <var data-var='time'>08:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>04:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>12:23</var> PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT. During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance. Thank you for your patience through this maintenance.

Apr <var data-var='date'>10</var>, <var data-var='time'>01:08</var> PDT Resolved - Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.

Email Delivery Latency Resolved

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:30</var> PDT Resolved - Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.

[Retroactive] Customers Unable to Access Support Portal

Apr <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:19</var> PDT Update - Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> PDT Monitoring - Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & are continuing to monitor for functionality. This did not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Legacy Marketing Campaigns not loading for some customers

Apr <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> PDT Resolved - Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.

Retroactive Incident - Email Log and Activity Data Delayed

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:53</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:40</var> PDT Update - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:36</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 6</var>, <var data-var='time'>18:05</var> PDT Monitoring - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:11</var> PDT Update - . Apr <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> PDT Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update in 3 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> PDT Update - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. We have also identified that customers using Email Validation may receive 403 errors until their account is activated. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>08:43</var> PDT Identified - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>08:28</var> PDT Update - Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>06:23</var> PDT Investigating - Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

Billing Payment Processing Failures

Apr <var data-var='date'> 6</var>, <var data-var='time'>14:45</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time. Apr <var data-var='date'> 6</var>, <var data-var='time'>10:57</var> PDT Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> PDT Monitoring - Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'> 6</var>, <var data-var='time'>08:08</var> PDT Investigating - Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.

Intermittent Account Access and Management Issues

Mar <var data-var='date'>25</var>, <var data-var='time'>13:58</var> PDT Resolved - From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

Retroactive Incident - EU Mail Delays

Mar <var data-var='date'>18</var>, <var data-var='time'>19:17</var> PDT Resolved - Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time. Mar <var data-var='date'>18</var>, <var data-var='time'>14:54</var> PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available. Mar <var data-var='date'>18</var>, <var data-var='time'>14:32</var> PDT Update - Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available. Mar <var data-var='date'>18</var>, <var data-var='time'>13:34</var> PDT Investigating - Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available. Mar <var data-var='date'>18</var>, <var data-var='time'>12:35</var> PDT Identified - Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available. Mar <var data-var='date'>18</var>, <var data-var='time'>11:33</var> PDT Investigating - Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Login Issue Cloudflare CAPTCHA Failing to Load

Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>09:57</var> PDT Scheduled - To ensure our support tools stay fast and reliable, we’ll be performing some scheduled maintenance on Wednesday, March 18th, from 5:00 PM to 7:00 PM PDT. During this two-hour window, our Live Chat and Personalized Support phone lines will be temporarily unavailable. Here’s how you can still reach us: All Customers: Please Submit a support ticket request. Personalized Support Customers: You can leave a voicemail via the Personalized Support phone lines. Thanks for your patience while we polish things up behind the scenes!

[Urgent Maintenance] Support On Flex V2

Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>07:16</var> PDT Scheduled - As part of correcting an inaccurate timestamp in the response from our Spamreport API request, we will be performing database maintenance on March 10th, from 5:30 to 6:00pm PT. During this time, customers will be unable to access the public API and v2 equivalent APIs and all Spamreport requests will be delayed. This does not impact Mail Send. Thank you for your patience through this maintenance.

Database Maintenance: Tuesday, March 10th, from 5:30pm to 6:00pm PT

Mar <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>14:47</var> PST Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on Saturday, March 7th, from 4PM-8PM PDT. During this time, customers may not be able to create new accounts, users, subusers, teammates, or API keys. Thank you for your patience through this maintenance.

Is Sendgrid down?

Sendgrid status is UP

Lastest published events

SenderAuth and Whitelabel domain errors

Sender Engagement Quality (SEQ) API Endpoint Degraded

SendGrid - Subset to email services experiencing 5xx errors

Sendgrid Services, Components and Regions

Recent Sendgrid events

SenderAuth and Whitelabel domain errors

Sender Engagement Quality (SEQ) API Endpoint Degraded

SendGrid - Subset to email services experiencing 5xx errors

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Mail Delay

Incorrect Tax Amount in Invoices

Get your FREE account now,
5 monitors included!

Is Sendgrid down?

Sendgrid status is UP

Lastest published events

SenderAuth and Whitelabel domain errors

Sender Engagement Quality (SEQ) API Endpoint Degraded

SendGrid - Subset to email services experiencing 5xx errors

Sendgrid Services, Components and Regions

Recent Sendgrid events

SenderAuth and Whitelabel domain errors

Sender Engagement Quality (SEQ) API Endpoint Degraded

SendGrid - Subset to email services experiencing 5xx errors

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Mail Delay

Incorrect Tax Amount in Invoices

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!