Apr <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>13:19</var> CEST Investigating - We are currently investigating an issue preventing users from announcing DHL Express labels.

Third-party issue: DHL Express - Label announcement issues

Apr <var data-var='date'> 7</var>, <var data-var='time'>17:23</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>14:22</var> CEST Investigating - We're currently experiencing an issue with scheduling pickups for today (7 April). Pickups for other dates are not affected and work as expected. Our team is actively investigating and we'll keep you updated. We apologize for the inconvenience.

Scheduling pickups for FedEx and UPS on 7.4.2026.

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:32</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 7</var>, <var data-var='time'>12:44</var> CEST Investigating - We are currently investigating an issue preventing users from announcing labels.

Third-party issue: DHL Parcel GB  - Label announcement issues

Apr <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>14:23</var> CEST Scheduled - From 2026-04-05 08:00 CEST To 2026-04-05 10:00 CEST Affected services auf IT Service Post Paket Deutschland Status: Deutsche Post International │ Customer Portal - Deutsche Post International │ Shipping API - Deutsche Post International │ Tracking API - Deutsche Post International Planned maintenance work with impairment of the service.

[DP] Deutsche Post International - Maintenance - From 2026-04-05 08:00 CEST To 2026-04-05 10:00 CEST

Apr <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> CEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>15:04</var> CEST Scheduled - We’re upgrading one of our core frontend components. We don’t expect any issues, but since similar updates have caused brief outages in the past, we’re scheduling a 1-hour maintenance window just to be safe. If anything unexpected happens, we’re ready to quickly revert the change. At worst, there may be a few minutes of downtime. Thank you for your understanding.

Upgrading Core Frontend Components

Apr <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:49</var> CEST Investigating - We are currently investigating an issue preventing orders being imported from multiple integrations.

Third-party issue: Multiple integrations - Order import issues

Mar <var data-var='date'>31</var>, <var data-var='time'>14:37</var> CEST Resolved - This incident has been resolved. Esta incidencia se ha resuelto.Mar <var data-var='date'>31</var>, <var data-var='time'>12:59</var> CEST Investigating - We are currently investigating reports of missing service points for Inpost ES. Actualmente estamos investigando una incidencia que afecta la disponibilidad de los puntos de servicio en el mapa al momento de su selección.

Third-party issue: [INPOST ES] - Missing service points | Puntos de servicio no disponibles en el mapa

Mar <var data-var='date'>31</var>, <var data-var='time'>13:52</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>13:34</var> CEST Investigating - We are currently investigating an issue preventing users from announcing labels. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Third-party issue: [DPD AT] - Label announcement issues | Fehler bei der Ankündigung des Labels

Mar <var data-var='date'>27</var>, <var data-var='time'>13:06</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> CET Monitoring - A fix as been implemented, and we are monitoring the results.Mar <var data-var='date'>27</var>, <var data-var='time'>12:04</var> CET Identified - The issue has been identified, and a fix is being implementedMar <var data-var='date'>27</var>, <var data-var='time'>11:45</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>11:45</var> CET Investigating - We are currently investigating an issue affecting the A6 labels We are sorry for the inconvenience. Updates will follow.

Issues when printing A6 labels

Mar <var data-var='date'>26</var>, <var data-var='time'>13:04</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>12:01</var> CET Update - Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Nous nous excusons pour la gêne occasionnée. Transporteurs concernés : Delivengo. We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. We are sorry for the inconvenience. Carriers affected: Delivengo.Mar <var data-var='date'>23</var>, <var data-var='time'>13:11</var> CET Update - Les statuts de suivi pour les envois Lettre Suivie sont de nouveau synchronisés et à jour. À ce stade, le problème affecte toujours les envois Delivengo. Notre équipe surveille activement la situation et travaille avec le transporteur afin de résoudre le problème. Nous vous tiendrons informé dès que de nouvelles informations seront disponibles" Tracking statuses for Lettre Suivie have started to be received again. At this time, the issue is still affecting Delivengo shipments. Our team is actively monitoring the situation and working with the carrier to resolve it. We will provide further updates as soon as more information becomes available.Mar <var data-var='date'>20</var>, <var data-var='time'>17:16</var> CET Update - Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Nous nous excusons pour la gêne occasionnée. Transporteurs concernés : Delivengo. We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. We are sorry for the inconvenience. Carriers affected: Delivengo.Mar <var data-var='date'>20</var>, <var data-var='time'>11:21</var> CET Update - Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés : Delivengo et Lettre Suivie. We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. Carriers affected: Delivengo and Lettre Suivie.Mar <var data-var='date'>19</var>, <var data-var='time'>16:36</var> CET Update - Nous enquêtons actuellement sur un problème affectant les mises à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés : Delivengo, Lettre Suivie. Le problème est résolu pour transporteurs: Colissimo, Colissimo EC2C Notre équipe travaille activement à l'identification de la cause du problème. Nous vous fournirons de nouvelles informations dès que possible. We are currently investigating an issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers: Delivengo, Lettre Suivie. The problem is resolved for carriers: Colissimo, Colissimo EC2C Our team is actively working to identify the root cause. We will provide further updates as soon as more information becomes available.Mar <var data-var='date'>19</var>, <var data-var='time'>16:32</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>13:35</var> CET Update - Nous sommes en contact avec le transporteur afin de trouver une solution au problème qui affecte les mises à jour du suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés : Delivengo, Colissimo, Colissimo EC2C et Lettre Suivie. We are currently still in contact with the carrier to find a resolution for the issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers: Delivengo, Colissimo, Colissimo EC2C and Lettre Suivie. We will provide further updates as soon as more information becomes available.Mar <var data-var='date'>18</var>, <var data-var='time'>14:53</var> CET Investigating - Nous enquêtons actuellement sur un problème affectant les mises à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés :  Delivengo, Colissimo, Colissimo EC2C et Lettre Suivie. Notre équipe travaille activement à l'identification de la cause du problème. Nous vous fournirons de nouvelles informations dès que possible. We are currently investigating an issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers: Delivengo, Colissimo, Colissimo EC2C and Lettre Suivie. Our team is actively working to identify the root cause. We will provide further updates as soon as more information becomes available.

Problèmes de mise à jour des statuts de suivi | Issues with tracking status updates

Mar <var data-var='date'>26</var>, <var data-var='time'>02:03</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>01:51</var> CET Verifying - The database migration has concluded. The Sendcloud platform is back up. Monitoring is in progress.Mar <var data-var='date'>25</var>, <var data-var='time'>23:31</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>14:20</var> CET Scheduled - We want to inform you in advance about scheduled maintenance on the Sendcloud platform that may temporarily impact your services. Date: Wednesday, 25th of March Time: 23:30 – 03:30 (CET) During this period, you will not be able to access your Sendcloud account or features. This includes label creation, tracking, carrier integrations, service points, and checkout API. Any orders placed during this time will automatically appear in your incoming orders view after the maintenance window; no extra action is required. This maintenance is part of our ongoing efforts to ensure platform stability and performance, helping you process orders reliably and efficiently, especially during peak periods. To minimize disruption to your shipping, we recommend: - Creating shipping labels in advance if possible. - Informing your customers about potential delays. - Scheduling pickups or returns outside the maintenance window. - Dynamic Checkout API or Service Points API: create a fallback for the maintenance windows to avoid errors in your checkout. Find out more on how to do this here. - Service point methods in checkout: the map will not be available for selecting a service point. To avoid errors, temporarily disable service points options in your checkout. We understand that uninterrupted service is critical to your business, and we appreciate your patience as we make these important updates. If you have any questions or need assistance, please reach out to our customer support team. Thank you for your understanding. Your Sendcloud Team

Important: Upcoming scheduled maintenance - Temporary service downtime

Mar <var data-var='date'>23</var>, <var data-var='time'>12:14</var> CET Resolved - Ce problème a été résolu. The incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>10:32</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>23</var>, <var data-var='time'>10:19</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

Third-party issue: Delivengo - Label announcement issues | Problème de création d’étiquettes

Mar <var data-var='date'>19</var>, <var data-var='time'>21:20</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>17:30</var> CET Scheduled - We would like to inform our customers that we will be performing maintenance on our core infrastructure related to DNS. No downtime is expected during this maintenance period, but some minor disruptions may occur.

Infrastructure Maintenance

Mar <var data-var='date'>19</var>, <var data-var='time'>09:20</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>10:28</var> CET Scheduled - We would like to inform our customers that we will be performing maintenance on our core infrastructure related to DNS. No downtime is expected during this maintenance period, but some minor disruptions may occur.

Mar <var data-var='date'>18</var>, <var data-var='time'>13:48</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>10:58</var> CET Update - The issue has been resolved for the affected integrations, with the exception of Shopify. We are continuing to investigate why Shopify users may still be experiencing issues with order imports. We will provide further updates as soon as more information becomes available.Mar <var data-var='date'>18</var>, <var data-var='time'>10:14</var> CET Monitoring - The team has deployed a fix, and we are currently monitoring the outcome to ensure the issue is fully resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>09:39</var> CET Identified - We have identified the root cause of the issue, and our team is currently preparing a fix. We are working to deploy the solution as soon as possible and will share further updates shortly.Mar <var data-var='date'>18</var>, <var data-var='time'>09:24</var> CET Update - Following our initial investigation, we can confirm that the integrations listed below are affected. Our team is continuing to investigate the issue. We will share more information as soon as it becomes available. Affected integrations: Amazon CCV Ebay Etsy Shopify Prestashop Woocomerce LightspeedMar <var data-var='date'>18</var>, <var data-var='time'>09:19</var> CET Investigating - We are currently investigating an issue affecting the order import process, which may result in some orders not being imported. According to initial reports, both Shopify and WooCommerce integrations may be affected. We are currently investigating and will confirm the impact once our analysis is complete.

Degraded Performance in Order Imports

Mar <var data-var='date'>18</var>, <var data-var='time'>09:21</var> CET Resolved - Please check our status page. A new incident has been declared.Mar <var data-var='date'>18</var>, <var data-var='time'>09:01</var> CET Investigating - We are continuing to investigate an issue affecting the order import process, which may result in some orders not being imported. Our team is actively working to identify the root cause. We will provide updates as they become available.Mar <var data-var='date'>17</var>, <var data-var='time'>16:10</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>17</var>, <var data-var='time'>12:49</var> CET Investigating - We are continuing to investigate an issue affecting order imports and installation creation with Shopify. The issue has been ongoing for a couple of hours, and our team is actively working to identify the root cause. We will provide updates as soon as more information becomes available.Mar <var data-var='date'>16</var>, <var data-var='time'>18:01</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>16:39</var> CET Investigating - We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations.

Third-party issue: Shopify - Order import and integration connection issues

Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>17</var>, <var data-var='time'>23:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>16:21</var> CET Scheduled - We will be performing scheduled database maintenance involving the renaming of multiple tables and columns. This change primarily affects the SCP service, as well as a small number of related services. The maintenance is scheduled to begin at 23:00 in order to minimize potential impact. During this time, some services may be temporarily unavailable. We will restore normal operations as quickly as possible once the migration is completed.

Database Migrations

Mar <var data-var='date'>16</var>, <var data-var='time'>10:39</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>09:15</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>16</var>, <var data-var='time'>09:15</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

Third-party issue: Lettre Suivie  - Label announcement issues | Problème de création d’étiquettes

Mar <var data-var='date'>13</var>, <var data-var='time'>17:22</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>11:35</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

Third-party issue: Lettre Suivie - Label announcement issues | Problème de création d’étiquettes

Mar <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CET Scheduled - We want to inform you in advance about scheduled maintenance that may temporarily impact your services. Date: Thursday, 5th of March 2026 Time: 21:00 – 21:30 (CET) During this period, the shop-integration service will be temporarily unavailable. This may affect the following integrations: Squarespace BigCommerce Kaufland Cdiscount V2 Mirakl Connect TikTok Shop Shopware 6 Cloud Exact Online PeopleVox Wix Mirakl Pulpo WMS Ecwid What will be done: We will perform a reboot of the shop-integration database due to an upgrade of the instance class to the newest generation. The procedure includes verifying service functionality and monitoring logs to ensure no errors. Expected impact: During the maintenance window, the shop-integration service will be temporarily unavailable.

Reboot of shop-integration database

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> CET Resolved - This incident has been resolved. Esta incidencia se ha resuelto.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> CET Monitoring - The service has recovered, we will continue monitoring this incident. El servicio se ha recuperado, continuaremos monitoreando este incidente.Mar <var data-var='date'> 5</var>, <var data-var='time'>13:52</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Third-party issue: [TIPSA] - Label announcement issues | Problema al generar etiquetas

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:09</var> CET Resolved - This incident has been resolved. Dieser Vorfall wurde behoben.Mar <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> CET Monitoring - The service has recovered, we will continue monitoring this incident. Der Dienst hat sich wiederhergestellt, wir werden diesen Vorfall weiterhin überwachen.Mar <var data-var='date'> 5</var>, <var data-var='time'>14:26</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Third-party issue: [PostAT] - Label announcement issues | Fehler bei der Ankündigung des Labels

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:12</var> CET Resolved - This incident has been resolved. El incidente se ha resuelto.Mar <var data-var='date'> 4</var>, <var data-var='time'>17:09</var> CET Identified - The issue has been identified on the carrier side. Updates will follow. El problema se ha identificado. Proporcionaremos más información cuando la tengamos.Mar <var data-var='date'> 4</var>, <var data-var='time'>13:18</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Third-party issue: Correos - Label announcement issues | Problema al generar etiquetas

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:09</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:24</var> CET Update - We are continuing to investigate the issue affecting label announcements. The problem is intermittent, and we have observed that some labels are being created successfully. We will provide further information as soon as we have an update. Seguimos investigando el problema que afecta a los anuncios de etiquetas. Este problema es intermitente y hemos observado que algunas etiquetas se están creando correctamente. Proporcionaremos más información tan pronto como tengamos una actualización.Mar <var data-var='date'> 2</var>, <var data-var='time'>13:53</var> CET Investigating - We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

Third-party issue: [SEUR] - Label announcement issues | Problema al generar etiquetas

Mar <var data-var='date'> 2</var>, <var data-var='time'>10:24</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CET Investigating - We are currently investigating an issue affecting our phoneline support service where incoming calls are not being routed correctly. As a result, some users may experience extended wait times or become stuck in the queue. We will provide updates as more information becomes available

Is Sendcloud down?

Sendcloud status is UP

Lastest published events

Third-party issue: DHL Express - Label announcement issues

Scheduling pickups for FedEx and UPS on 7.4.2026.

Third-party issue: DHL Parcel GB - Label announcement issues

Sendcloud Services, Components and Regions

Recent Sendcloud events

Third-party issue: DHL Express - Label announcement issues

Scheduling pickups for FedEx and UPS on 7.4.2026.

Third-party issue: DHL Parcel GB - Label announcement issues

[DP] Deutsche Post International - Maintenance - From 2026-04-05 08:00 CEST To 2026-04-05 10:00 CEST

Upgrading Core Frontend Components

Third-party issue: Multiple integrations - Order import issues

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Is Sendcloud down?

Sendcloud status is UP

Lastest published events

Third-party issue: DHL Express - Label announcement issues

Scheduling pickups for FedEx and UPS on 7.4.2026.

Third-party issue: DHL Parcel GB - Label announcement issues

Sendcloud Services, Components and Regions

Recent Sendcloud events

Third-party issue: DHL Express - Label announcement issues

Scheduling pickups for FedEx and UPS on 7.4.2026.

Third-party issue: DHL Parcel GB - Label announcement issues

[DP] Deutsche Post International - Maintenance - From 2026-04-05 08:00 CEST To 2026-04-05 10:00 CEST

Upgrading Core Frontend Components

Third-party issue: Multiple integrations - Order import issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!